Wilson James has appointed SmartTask as preferred technology partner and awarded it a deal for the supply of a mobile patrol and electronic smart form solution for a new security contract with National Museums. Under the agreement, the company will now roll out the SmartTask workforce management software to 10 sites including the Natural History Museum, V&A and Science & Industry Museum. This follows a successful trial that achieved significant time savings by removing paperwork and streamlining operational processes. The new partnership between Wilson James and SmartTask will replace an incumbent supplier agreement that no longer met the business and operational requirements of the security, construction logistics and business services provider. Identify potential benefits In particular, the retender process for the security contract with National Museums required a single provider of a highly-configurable mobile patrol and electronic smart form solution. An initial trial at the Natural History Museum focused on use of electronic forms via SmartTask-enabled smartphones to reduce administration and increase productivity of operational staff. The trial highlighted the clear benefits of using the SmartForms, most notably around confiscated items and vehicle forms It was designed to identify potential benefits based on the precise requirements of the customer as well as create a suite of seven SmartForms and reports that could deliver standardised data capture and analysis. This included confiscated items and vehicle check SmartForms, scenario testing and incident reporting. The trial highlighted the clear benefits of using the SmartForms, most notably around confiscated items and vehicle forms. Required monthly reports Confiscated items, following bag searches carried out at point of entry, historically required between 10-15 minutes to complete and during that time the security officer was away from the floor resulting in lost productivity. Following the adoption of SmartTask, reports can now be created automatically using highly-accurate data, while paper usage and printing requirements have been dramatically reduced. The time savings achieved at the Natural History Museum by the Wilson James team have led to higher productivity, greater capacity to carry out bag searches and increased visibility of security staff. Management time saving have also been realised in production of required monthly reports, as well as administration savings of 12-hours per week for the Security Duty Managers. Ease of deployment Don McCann, Technology Systems Consultant at Wilson James commented: “SmartTask provided significant support throughout the contract bid and contributed to the successful re-signing for a further five years.” SmartTask has also handled a separate project for Bradford Science Festival, which further demonstrated the flexibility of the system" “The solution is now fully operational at five locations – Natural History Museum, National Science & Media Museum, National Railway Museum, Science & Industry Museum and a Wandsworth storage site – with the Science Museum and V&A to follow shortly. SmartTask has also handled a separate project for Bradford Science Festival, which further demonstrated the flexibility of the system, ease of deployment and its suitability for the security sector.” Enhance customer satisfaction Paul Ridden, CEO of SmartTask said: “This latest agreement demonstrates our ability to work closely with our customers to develop advanced workforce management solutions that support business development, customer retention and quality service delivery. We are now partner of choice for a growing number of security organisations based on our proven track record helping to tackle some of the most common and difficult operational challenges they face.” SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers, so they are at the right place, at the right time. The cloud-based software solution combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.
SmartTask, the provider of employee scheduling and mobile workforce management software, has launched the first cloud-based, electronic alternative to traditional, paper-based Daily Occurrence Book (DOB). Working closely with a number of security service providers, SmartTask has introduced the Daily Occurrence Log (DOL) module, which can be quickly and efficiently operated from a PC, smartphone or tablet. “With most manned providers still using a paper-based solution, we have been increasing, been asked to extend the functionality of the software to include an electronic Daily Occurrence Book,” explains Paul Ridden, CEO of SmartTask. DOL makes it straightforward to generate reports for customers, while incidents can be escalated to a control room “We are using the latest cloud-based technology to bring the DOB into the 21st century, while also removing the cost of providing, distributing and archiving paper-based logs.” Entering data via keypad or voice-to-text Creating an entry to the new DOL module is easy using either the keypad or for those less comfortable with keying in data, voice-to-text allows one to speak into the SmartTask-enabled device and have it electronically transcribed. Entries can then be consolidated across multiple sites and collated into a range of types – from high priority incidents to notable events and low priority information – as well as divided into user-defined sub-categories. DOL makes it straightforward to generate reports for customers, while incidents can be escalated to a control room or management team with an automated alert. Not only that, pictures can be attached to entries directly from the camera of a smartphone or tablet, so image-based supporting evidence can be added to create a complete record of what has happened. Powerful tool for communication SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution “Our DOL module provides a cost-effective replacement to the traditional paper DOB logbook, with the many advantages provided by being part of a cloud-based workforce management solution. In fact, when used in conjunction with the complete workforce management suite, it delivers a powerful tool for communicating between your control room or the office and your teams in the field,” concludes Ridden. SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers, so they are at the right place, at the right time. The cloud-based software solution combines intelligent rostering, patrol monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.
SmartTask, the employee scheduling and mobile workforce management system, is helping SME security businesses to gain competitive advantage by developing innovative patrol monitoring services. Barnsley-based CadSec Security has used the software to launch a managed control room solution, which is available to customers that are looking to gain added visibility and control over mobile or static teams. SmartTask “We have traditionally provided dog handling and alarm response services to the security sector, but one of our customers was looking to implement an advanced proof of attendance solution and came to us for help,” explains CadSec Security’s Lukas Cadman. “After a review of the marketplace we selected SmartTask based on its ability to combine a wide range of employee scheduling, patrol monitoring and workforce management functionality.” The proof of attendance solution monitors the status of security teams working at 25 sites nationwide. The system uses sophisticated call taking software, so guards only need to call from a designated landline or mobile number, inputting their unique PIN and site number, to book on-and-off of their shifts or register an hourly check call. This real-time visibility is providing an efficient means of managing a static and mobile guards, providing complete peace of mind that personnel are safe and meeting agreed service commitments. Remote control room service CadSec Security uses SmartTask’s interactive dashboard to provide a managed control room service remotely from its central base. The live view functionality, developed specifically for control room operations, offers at-a-glance visibility, with real-time updates and automatic refresh, which provides a checklist of all missed and expected calls. As a result, CadSec Security is able to track the attendance, status and safety of the customer’s guards, responding quickly to any operational issues, security alerts and lone worker alarms. “SmartTask is enabling us to provide an added-value service to our customers by helping them overcome some of the operational challenges they face. Our new managed control room solution is able to monitor the delivery of contracted work, so we can take corrective action to avoid dropped shifts and non-compliance of service. We anticipate that the impressive functionality of SmartTask will enable us to introduce other workforce solutions moving forward, so we can further differentiate our offering in the marketplace and win new business,” concludes Cadman. Paul Ridden, CEO of SmartTask commented: “We are working closely with a wide range of security services providers to develop employee scheduling and mobile workforce management solutions that deliver a wide range of business and operational benefits. Our system is already enabling companies to better manage contract service delivery, improve operational control and quality, raise customer satisfaction and support duty of care to staff.”
Security officers will use SmartTask-enabled smartphones to scan unique NFC checkpoint tags at key locations Omni Security has adopted Skillweb’s employee scheduling and mobile workforce management solution SmartTask to monitor and coordinate its manned guarding team. SmartTask will enable the company to replace a number of existing software systems—including workforce management, patrol monitoring, and reporting tools—to create a single platform that can be used across the business to improve productivity, communications, and transparency. Reliable and cost effective SmartTask was selected following a competitive tender process based on its ability to deliver a holistic, cloud-based solution that was highly scalable, reliable, and cost effective. It will initially be rolled-out across Omni Security’s manned guarding operation, throughout London and nationwide. The system will be used by the company’s management team, along with control room and administrative staff, located at offices in Huntingdon and London. Customers will also be given access to their individual rosters and incident reports for complete real-time reporting. Security officers will use SmartTask-enabled smartphones to scan unique NFC checkpoint tags at key locations around customer sites to prove that predefined routes have been patrolled. Incident reporting will also allow them to generate notifications, input key details and attach any supporting photographs to ensure that any issue is correctly documented and responded to. All information is electronically recorded to an online portal, so can be viewed in real-time and historically by both staff and customers. Live view interactive dashboard Omni Security’s 24/7 control room will have access to SmartTask’s live view interactive dashboard, so office-based staff can monitor the attendance and safety of static teams, while have full visibility of any incidents or alarms. Meanwhile, Skillweb has worked closely with Omni Security to create a bespoke reporting capability, so the company can capture operational insight and business intelligence and share to both internal audiences and customers. “SmartTask is already proving to be a valuable management tool that is providing complete transparency to internal teams and customers” Intelligent rostering will also allow Omni Security to create work schedules for the manned guarding team across multiple customer sites. Administrative staff can now quickly and efficiently plan and communicate rosters through SmartTask, with security guards able to view their individual schedules and confirm availability using the MySmartTask app on their personal smartphones. The system will also share financial management data to support and simplify invoicing and payroll. Communicating critical operational data “SmartTask is already proving to be a valuable management tool that is providing complete transparency to internal teams and customers,” explained Peter Hale, General Manager at Omni Security. “Having the ability to access and communicate critical operational data in such a simple and efficient way, means it is benefitting all areas of our business. It will not only save us considerable time and money, but also deliver competitive advantage, simplify governance and support business development.”Paul Ridden, Managing Director of Skillweb commented: “SmartTask combined with the first-class support provided by our team has created an employee scheduling and mobile workforce management solution that meets the exact needs of the security marketplace. It is enabling companies such as Omni Security to better manage contract service delivery, improve operational control and quality, raise customer satisfaction and support duty of care to staff.”
Skillweb introduced a number of industry firsts during 2016 to take advantage of the latest smartphone innovations and better meet changing market needs Skillweb has seen record uptake of employee scheduling and workforce management system SmartTask in the past 12 months. Growing demand from the manned security marketplace resulted in the number of active users doubling to more than 10,000 as businesses seek clever technology solutions to better plan and manage their static and mobile guards. “Security companies are increasingly looking to gain competitive advantage by improving operational control and service delivery in a simple and hassle-free way,” explains Paul Ridden, Manging Director of Skillweb. “The usability, flexibility and functionality of SmartTask is making it an ideal system for these businesses, delivering an integrated tool combining intelligent rostering, live monitoring and integrated proof of attendance.” FLIR integration Skillweb introduced a number of industry firsts during 2016 to take advantage of the latest smartphone innovations and better meet changing market needs. In particular, SmartTask became the first patrol monitoring and guard management system to integrate with FLIR thermal imaging, so manned and mobile security providers can offer an enhanced service to customers and keep security officers safe against hidden threats and potential risks. Meanwhile, Skillweb teamed up with management systems and security consultants Pengelly Young to enable security businesses to meet the ongoing requirements of the SIA Approved Contractor Scheme (ACS) and ISO9001. A dedicated Smart Docs module has been launched to help achieve compliance requirements and provide visibility of latest operating procedures by ensuring appropriate documents and processes are put in place and correctly managed. “SmartTask provides a highly-effective solution to improve workforce scheduling, reduce operational overheads and better service new and existing customers. As a result, it has become a system of choice for manned security organisations nationwide and is being selected to help protect some of the UK’s most well-known and prestigious buildings,” concludes Paul Ridden.
SmartTask app ensures that planned checks are taking place and management information is being gathered electronically There are serious health and safety consequences of missed or inadequate lock-up checks in highly-populated public buildings and retail stores according to Paul Ridden, Managing Director of Skillweb. However, security companies have an opportunity to deliver a value-added service and added peace of mind to building managers by providing monitored inspections of facilities such as toilets, changing rooms, and play areas. Ensuring that scheduled checks are taking place after closing time will minimise the risk of an ill or vulnerable person becoming trapped inside. Monitored lock-up checks “Anyone responsible for a building has strict health and safety and duty of care commitments to visitors, so security businesses can help meet these responsibilities,” explains Ridden. “But how do managers of public buildings and retail stores ensure that the correct procedures are being followed, especially if they are responsible for large networks of properties? Only by capturing real-time and historical evidence is it possible to actually investigate an incident or test the robustness of the measures that are in place.” Taking advantage of a cost-effective software solution that records actual checks as they are completed, security companies can offer monitored lock-up checks alongside existing customer requirements. The system can monitor in real-time that guards have visited all at risk areas following closing time and trigger an alert if checks have not been completed to plan. Accurate performance management information can also then be collated to allow regular reviews of pre-lockup checks to confirm everything is working to plan. “Only by capturing real-time and historical evidence is it possible to actually investigate an incident or test the robustness of the measures that are in place” SmartTask workforce management app The latest mobile workforce management apps, such as SmartTask, allow NFC tags to be placed at key points (such as toilet cubicles), which are then scanned by the security guard using an enabled Android smartphone. Therefore, the building manager can be sure that planned checks are taking place and management information is being gathered electronically. A web portal will then provide everything needed to complete regular reviews of store compliance, identify any poor performing stores and put in place a plan of continued improvement. “Recent high-profile incidents that have been reported in the local and national press, highlight the real danger of members of the public becoming locked in a building after closing time and the dangers they subsequently face. Such a situation will not only cause considerable distress to those involved, but also increase the risk of injury or even loss of life, especially if someone has fallen ill and not been found. Security businesses can help building managers enhance duty of care, avoid financial penalties for breach of health and safety laws, and protect corporate reputation,” concludes Ridden.
SmartTask’s custom smartforms replace existing paper-based processes and reduce administration Oakpark Security Systems, an independent security business across East Anglia, London, and the South East of England, has expanded its use of employee scheduling and mobile workforce management solution SmartTask having achieved a host of business and operational benefits. The company has adopted its custom reporting package having successfully rolled out SmartTask’s advanced proof of attendance and incident notification solution across its mobile response and manned guarding teams. SmartTask has already reduced administration by between 15 and 20 hours a month, with further savings expected with the adoption of the latest functionality. Meanwhile, the system has helped Oakpark to win two security contracts in recent months and is supporting ongoing customer retention by delivering higher levels of service. This investment in leading technology solutions is also making a key contribution to its top two per cent SIA Approved Contractor Scheme rating. Oakpark will use SmartTask’s custom smartforms to replace existing paper-based processes to streamline certain areas of the business and reduce administration. In particular, vacant property inspections and supervisor visits will now use SmartTask-enabled tablets to electronically-capture information for assessments and evaluations, which are then uploaded to an online portal for viewing and analysis. Easy monitoring and reporting for security personnel SmartTask was originally selected to capture proof of attendance for Oakpark’s Mobile Response Teams, replacing a patrol monitoring system SmartTask was originally selected to capture proof of attendance for Oakpark’s Mobile Response Teams, replacing a previous patrol monitoring system that was no longer fit for purpose. Security officers use SmartTask installed on a smartphone to scan unique NFC checkpoint tags at key locations around customer sites to prove that predefined routes have been patrolled. Information is electronically recorded to the online portal, accessible to both Oakpark staff and customers, making it possible to monitor performance. Following the initial success of the system, SmartTask was rolled out across 14 sites within Oakpark’s manned guarding operation. The company also enhanced the functionality to include incident reporting, enabling both mobile and static security officers to generate notifications for immediate or future action. Using a dropdown menu officers can select from a list of incident categories, input up to 1,000 characters and attach supporting photographic evidence. Each alert is sent direct to Oakpark’s 24/7 control room or direct to a customer contact, providing live visibility of any issues. Improved operational control for security business Edward Smith, Risk & Resilience Manager at Oakpark Security Systems Ltd commented, “We are using SmartTask to support our growth strategy within target markets. It is helping us differentiate our offering and deliver industry best practise, based on our ability to provide advanced data capture and reporting. As a result, we are enhancing service levels, maximising business opportunities and simplifying back-office functions.” Paul Ridden, Managing Director of Skillweb said, “SmartTask is an advanced and simple to use employee scheduling and mobile workforce management solution that enables security businesses to better plan and manage their officers, so they are at the right place, at the right time. As a result, an increasing number of organisations, such as Oakpark Security Systems, are using the software to improve operational control, enhance customer satisfaction, and support duty of care to staff.”
SmartTask is also being used across University’s reception desk, caretaking & cleaning teams for performance reporting and electronic auditing The University of Wolverhampton has selected Skillweb’s SmartTask to simplify and streamline reporting processes for security teams operating at its three main campus sites in the West Midlands, Shropshire and Staffordshire. The software system has been adopted as part of a wide-ranging estate management initiative to better performance manage staff and improve employee accountability. Taking control of remote teams Supervisors and officers within the University’s security team are using electronic forms within SmartTask for a range of audits, such as car parks and other public areas, along with equipment checks. In particular, officers are required to inspect twelve defibrillators as part of health and safety regulations, so RFID tags placed on the equipment can be scanned using a NFC-enabled mobile device to monitor legal compliance. The weekly inspection include a dedicated incident report, which enables officers to alert the appropriate task coordinator of any problem involving a defibrillators with an automated email notification. Sandy Shaw, Campus Operations Manager, Estates and Facilities commented: “SmartTask is helping us take control of our remote teams, making sure they are operating safely in accordance with our precise operational requirements. As a result, we are delivering higher levels of compliant service by making the most of our FM teams, while streamlining administrative and management processes to target cost, time and resource efficiencies.” Improving University's quality of services Paul Ridden, Managing Director of Skillweb said: “SmartTask is helping the University of Wolverhampton to take control of security teams and improve the quality of the services they deliver. The software solution is now being used by an increasing number of services providers to enhance the performance of their security officers. Whether it is an internal security team on campus, a large multinational provider of security guards, or a local security provider, SmartTask is enabling them to monitor patrols, improve rostering efficiency, manage contracts and deliver value added services.” Skillweb’s SmartTask is being used across the University’s reception desk, security, caretaking and cleaning teams to provide rota planning, proof of attendance, performance reporting and electronic auditing. The University initially selected SmartTask to overcome the scheduling difficulties it faced for its communications rota, which had been expanded to incorporate five reception desks, four of which were new, and a central switch room.
Skillweb has launched a support and messaging app which enables security businesses to better communicate and engage with their remotely-based staff, while at the same time streamline administrative and control room procedures. MySmartTask is a downloadable app, suitable for the workforce’s personal smartphones, which enables security officers to quickly view their latest rosters and confirm availability for work shifts, dramatically reducing the number of calls required to finalise schedules by up to 75 per cent. Operates alongside SmartTask solution MySmartTask operates alongside the existing SmartTask employee scheduling and remote workforce management solution. This means when rosters are created a breakdown of work planned can now be sent directly to staff via the app at the touch of a button. Employees will then have the option to accept or decline shifts with a single tap, simplifying the roster confirmation process and removing the need for time consuming telephone or email confirmation. When combined with the fully configurable and automated SmartTask intelligent rostering module it is now possible for the system to automatically select best matched officers based on key criteria and offer them shifts without any human intervention. As a result, administrative staff and schedulers will only need to intervene when the officers are unable to fulfil the suggested shifts. Moving forward, a range of added functionality will be introduced including an easy-to-use holiday and equipment request system, along with a bulletin board and suggestion box that will help remove the disconnect that can exist between security companies and their remotely-based teams. Paul Ridden, Managing Director of Skillweb commented: “MySmartTask complements our existing employee scheduling and remote workforce management solution, significantly reducing the time and administrative resource needed to liaise with employees to confirm their availability for shifts. Furthermore, one of the biggest challenges when managing a remote workforce is making field-based employees feel like a valued part of the company, so this smartphone app will help engage with staff and maintain a positive working relationship.” SmartTask is an advanced and simple to use employee scheduling and remote workforce management solution that enables companies to better plan and manage their security officers, so they are at the right place, at the right time to meet all service requirements and perform reliably. SmartTask combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to schedule and coordinate security requirements.
Glevum was already using SmartTask’s proof of attendance tool across its alarm response team Glevum Security has selected Skillweb’s SmartTask to better plan and manage its team of mobile and static security officers that operate across Gloucestershire, Herefordshire, Worcestershire, Wiltshire, Somerset, Bristol and Avon. The scheduling and workforce management solution will provide a combination of intelligent rostering, live monitoring and proof of attendance, so the company can gain greater visibility and control over its resources. This will not only help streamline office-and field-based processes to achieve cost, time and resource efficiencies, but also ensure it delivers higher levels of service in accordance with contract requirements. Glevum was already using SmartTask’s proof of attendance tool across its mobile and alarm response team, but following the launch of the next generation version of the solution last year, took the decision to replace its existing employee scheduling system. The previous desktop package had become costly to operate and lacked the flexibility to truly meet the company’s needs moving forward, so Glevum wanted to adopt a single system that would enable it to effectively manage, monitor and measure its workforce. Intelligent Rostering functionality SmartTask’s Intelligent Rostering functionality, using a unique workflow algorithm, will be used by Glevum’s management team to simplify the scheduling of guards. The highly-intuitive tool will allow schedulers to quickly view, populate and update shift patterns, meeting the exact needs of clients and optimising service delivery. Meanwhile, the live view will provide the company’s control room with an interactive dashboard to monitor the delivery of contracted work and take corrective action to avoid dropped shifts and non-compliance of service. Elsewhere, Glevum will take advantage of SmartTask’s advanced reporting capabilities to automate internal processes and gain added insight into the business. The range of user, financial and executive reports will be used by the company’s operations, accounts and management teams to analyse performance, provide essential information to clients and capture data for other back office systems such as billing and payroll. "We are committed to using industry-leading solutions such as SmartTask to enhance our offering and better protect their homes, property and assets" Tailored scheduling & workforce management solution Mark Baker, Director of Glevum Security commented: “Our promise to customers is to deliver the latest developments and innovations in security, hardware and services. Therefore, we are committed to using industry-leading solutions such as SmartTask to enhance our offering and better protect their homes, property and assets. We have worked closely with Skillweb to implement a tailored scheduling and workforce management solution that will help us reduce administration, achieve high levels of service quality and identify areas of improvement.” Paul Ridden, CEO of Skillweb said: “SmartTask is designed to help companies gain competitive advantage by taking control of their security officers to make sure they are at the right place, at the right time to meet all service requirements and perform reliably. Designed by professionals from the FM and security industries with the challenges of meeting the BS7499 security standards in mind, it provides a unique combination of intelligent rostering, live monitoring and integrated guard patrols across both static and mobile teams. This makes it an ideal solution for security providers of all sizes that are looking to enhance workforce management, reduce operational overheads, retain customers and win more business.”
Skillweb has launched the next generation of SmartTask to create an advanced employee scheduling and mobile workforce management solution that helps to better plan and manage security officers. As a result, companies will now be able to take advantage of an integrated tool which combines intelligent rostering, live monitoring and integrated proof of attendance across teams of both static and mobile officers, making sure they are at the right place, at the right time to meet all service requirements and perform reliably. Every aspect of SmartTask has been designed with simplicity and flexibility in mind using more than 12 years of industry expertise, making it the ideal tool to plan and coordinate security requirements. This means that fewer rostering and control room staff will be required to handle a greater workload, while at the same time helping to deliver higher levels of service, operate compliantly and make the most of available resources. In particular, Intelligent Rostering will streamline the planning and scheduling processes, significantly reducing the time and cost required to prepare rosters. It uses a unique workflow algorithm, which identifies suitable staff members based on job requirements, historical shift patterns, industry legislation and availability. This combined with a simple graphical layout, with fast navigation between rosters and drag and drop functionality, will enable schedulers to quickly view, populate and update shift patterns, meeting the exact needs of clients and optimising service delivery. A live view for control room operations has been introduced to provide an interactive dashboard to allow companies to monitor the delivery of contracted work and take corrective action to avoid dropped shifts and non-compliance of service. It offers at-a-glance visibility, with real-time updates and automatic refresh, which provides a checklist of all missed and expected calls. Therefore, office-based controllers can track the attendance, status and safety of static and mobile personnel to respond quickly to any operational issues, security alerts and lone worker alarms. The SmartTask solution has been developed using the latest cloud based technology and is delivered using a secure, robust and reliable Software as a Service (SaaS) package. This provides flexible management access to a simple to use solution from any web-enabled smartphone, tablet or PC, with a dashboard view of how a business is performing. Paul Ridden, CEO of Skillweb commented: “We have upgraded SmartTask to help companies gain competitive advantage by taking control of their security officers and making sure they are operating in accordance with contract requirements. As a result, it is suitable for security organisations of all sizes that are looking to enhance workforce management, reduce operational overheads, retain customers and win more business.” SmartTask will continue to effectively capture integrated proof of time, attendance and work, enabling companies to monitor the status of both static and mobile security teams centrally from a single system. This real-time visibility offers an efficient means of managing a remotely-based workforce and provides complete peace of mind that personnel are safe and meeting agreed service commitments. The activities of mobile personnel can be monitored using an app installed on a range of rugged or consumer smartphones. Security officers simply have to swipe unique tags at key locations to prove attendance, time, date, GPS and status. Meanwhile, sophisticated call taking software effectively captures and records the working hours of static personnel based at remote locations. Employees only need to call from a designated landline or mobile number, inputting their unique PIN and site number, to book on and off of shifts or register a check call.
SmartTask Security, suitable for android smartphones, will replace existing guard tour patrol devices MAN Commercial Protection Ltd has selected Skillweb’s SmartTask Security, the advanced guard management solution, to help better manage and monitor its operatives whilst onsite at customer locations. The nationwide provider of security services will roll-out the solution to around 100 mobile and manned guards following a successful trial which helped deliver service improvements through greater workforce visibility and control. SmartTask Security, suitable for android smartphones, will replace existing guard tour patrol devices that no longer meet the needs of MAN Commercial Protection. During the pilot the mobile application proved to be a highly simple, flexible and user friendly solution that provided access to real-time and historical data to provide complete transparency of all guards operating remotely. Using strategically-located NFC tags (the same technology used for contactless payment and electronic ticket smartcards such as Oyster) and QR codes, guards have to simply swipe over their mobile device over each unique tag to effectively log time, GPS location and activity onsite. This enables office-based controllers and customers to monitor the status of guards and confirm the completion of scheduled visits and rounds via a web-based portal. MAN Commercial Protection will also use SmartTask Security to generate working time and customer reports by operative or location. Chris Smith, Operations Manager at MAN Commercial Protection Ltd, commented: “SmartTask Security has already shown to be a cost effective and functional tool that will help us to improve customer service, achieve operating efficiencies and support business development. Our previous standalone guard tour device was both cumbersome and complicated, so we needed a new solution that demonstrate our commitment to using leading technology to achieve continuous improvement.” Paul Ridden, CEO of Skillweb, said: “MAN Commercial Protection is the latest company to take advantage of SmartTask Security, achieving real-time visibility of guard performance using this simple and low cost application. This advanced guard management solution takes advantage of the latest smartphone technology and is ideally suited to the precise needs of the security sector.”
Skillweb’s SmartTask Security will be used across team of 80 guards Cole Security Services, a leading provider of security solutions throughout Bolton, Greater Manchester and the North West region, has adopted an advanced guard management solution from mobile computing specialist Skillweb. SmartTask Security will be used across a team of 80 guards in order to streamline communications and reporting processes, enabling the company to reduce costs and enhance the service provided to customers. An initial six-week trial of the SmartTask Security tool involving 13 guards was able to demonstrate a wide range of benefits in terms of transparency of guard activity, electronic management reporting, real-time incident reporting and alerts and lone worker protection. As a result, Cole Security Services will be able to replace existing manual-and paper-based procedures to make significant time and financial savings, while improving operational performance and helping to achieve legal compliance. SmartTask Security allows Cole Security Services to log attendance, actions and incidents at customer sites, providing complete visibility of operatives and extending its reporting capabilities. Guards simply swipe their mobile phone over strategically-located NFC tags to confirm their position, while any actions taken and incidents found can be inputted into the mobile application the moment they occur. This not only means that important information can be quickly and efficiently shared with customers, but unnecessary interaction can be removed between on-site operatives, area supervisors and office-based administrators. SmartTask Security allows Cole Security Services to log attendance, actions and incidents at customer sites, providing complete visibility of operatives and extending its reporting capabilities Francis Cole, Managing Director of Cole Security Services commented: “SmartTask Security is supporting our aim to take the business to even higher levels of service and professionalism. We are always looking at ways of increasing efficiency while enhancing our commitment to customers, so we expect this mobile application to become an important part of our operation and increasingly underpin our management and reporting processes moving forward.” Paul Ridden, CEO of Skillweb said: “Cole Security Services has recognised the value SmartTask Security can provide in terms improving visibility and control of mobile resources. This advanced guard management solution achieves measurable cost, time, service and compliance benefits that are helping an increasing number of security companies to optimise the performance of their operations.”
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