SmartTask News

Happy, engaged employees are the key to a profitable business

It is a truism that in the physical security industry your workforce and your reputation are the business’s largest and most important assets. Managing your workforce with empathy to ensure happy, engaged employees can be a balancing act. However, providing flexible working practices that are still profitable for your business is achievable, and something that every security business should be aiming for. SmartTask CEO, Paul Ridden discusses the hidden benefits of an engaged workforce an...

SmartTask launches new mobile operations app for UK security market

SmartTask, a UK-based developer of cloud workforce management solutions, has announced the availability of its mobile operations app. Fully integrated smartphone app streamlines mobile patrols, alarm response callouts and keyholding for security officers and controllers helping demonstrate BS7984 compliance. Designed specifically for UK security services providers in collaboration with the UK security industry, SmartTask mobile operations keep field officers in contact with the control room....

City Security Services adopts SmartTask workforce management software to support its ambitious growth plans

City Security Services has adopted workforce management software SmartTask to support its ambitious growth plans within the UK. The bespoke security solutions specialist will use SmartTask to better manage and safeguard its team of 650 officers that handle a wide range of static, mobile, reception and firewatch services at over 100 sites across London and the home counties. “Our aim is to create a successful guarding business through acquisitions and organic growth, so it is essential tha...

SmartTask enhances Gough & Kelly patrol monitoring and performance reporting at Yorkshire location

Gough & Kelly, a provider of security products and services across the north of England, has expanded the use of SmartTask to enhance its patrol monitoring and performance reporting capabilities at a second office in Yorkshire. The company has rolled out the workforce management software to its operation in Leeds, having already achieved significant operational improvements at its York business. “SmartTask has proved to be an invaluable tool across our manned guard, keyholding and ala...

RCP21 collaborates with SmartTask to manage security operations at Langthwaite Business Park

RCP21, a pioneering Community Interest Company (CIC), has used SmartTask to help set up and manage an in-house security operation at Langthwaite Business Park in South Kirkby, West Yorkshire. The workforce management software was adopted to coordinate a full-time team of officers, tasked with protecting 120 businesses located at the site, without the need to increase management and administrative resource within the organisation. SmartTask has since enabled RCP21 to deliver a superior security...

Samson Security adopts SmartTask workforce management software to support its rapidly growing business

Samson Security has adopted SmartTask to support the rapid growth of the business, which has seen the company treble in size in less than a year. The workforce management software is initially being used for electronic proof of attendance, across more than 400 security officers and engineers that deliver a wide range of services, including manned guarding, mobile patrol, alarm response and FM services. Advanced guarding management and monitoring “We needed an advanced guarding management...

SmartTask supports Kingfisher Sec in streamlining and automating their business process

Kingfisher Sec, a West London-based security specialist, has adopted SmartTask to support the rapid growth of the business by streamlining and automating critical business processes. The company will use the cloud-based software to handle employee scheduling, proof of attendance and operational reporting across a team of up to 50 security guards. As a result, Kingfisher Sec has already reduced administration by around 17.5 hours a month, with further improvements expected moving forward. &ldquo...

OM Security boosts operational performance and workforce management using SmartTask

OM Security has achieved a host of benefits having consolidated its employee scheduling, patrol monitoring and mobile workforce management software requirements into a single system. Since the adoption of SmartTask, the company has gained increased visibility and control over 200 security officers, significantly freeing up management time, reducing operating costs and enhancing service delivery The cloud-based solution has also enabled OM Security to launch a new 24/7 control room, further expa...

Namib Property Patrols using SmartTask to deliver cost-effective, high-quality security services

Namib Property Patrols Ltd, the Oxfordshire-based security and protection company, is using employee scheduling and mobile workforce management software SmartTask to streamline operational processes, saving both time and money. The company is using the software for proof of attendance and guard monitoring across its mobile patrol and alarm response operations, which has helped reduce in administration by more than 15-hours a month, while enhancing service delivery to customers. Credible and tra...

CSM improves security operations with SmartTask’s workforce management software

CSM has dramatically improved visibility and control over its security operations with the adoption of employee scheduling and workforce management software SmartTask. Following a period of rapid expansion, the company needed to replace existing paper-based systems, so that it could better monitor and coordinate a team of around 100 security guards that work across Scotland. This has enabled CSM to improve service delivery, enhance duty of care and support business development while reducing it...

Kestrel Guards enhances visibility and better controls operations with SmartTask

Kestrel Guards, a SIA-approved security solutions specialist, has gained added visibility and control over its operation using employee scheduling and mobile workforce management software, SmartTask. By consolidating its requirements into a single system, the company has been able to streamline and simplify internal processes to help enhance service delivery, maximise productivity and better protect security officers. SmartTask workforce management software We looked at a number of systems, bu...

Integrity Security Group uses SmartTask SmartForms for enhanced visibility

Integrity Security Group is using SmartTask’s SmartForms to gain added visibility and dramatically cut down on its administrative burden. Having adopted the employee scheduling and mobile workforce management software last year for the provision of proof of attendance, control room management and staff rostering, the company is now using its electronic data capture functionality to streamline a range of operational processes. Initially, SmartForms are being used for vacant property and mob...