Lone worker protection
FIREX International, alongside the co-located IFSEC International, Safety & Health Expo and Facilities Show, has announced that the Protection & Management series of events will be moving to a new dateline of 19-21 May for the 2020 edition at ExCeL, London. FIREX International 2019 dates unchanged Gerry Dunphy, Exhibition Director, FIREX, explains: “Major business decisions are made at FIREX every year, and the event has been in huge growth in its home in London, as we anti...
Video solutions maximise work safety, prevent the loss of insurance cover and physical damage to health, and help companies to comply with statutory protective measures. Geutebrück, international software and hardware specialist for video solutions, will be presenting a practical application at Logimat in Hall 6 / Stand D23. The system recognises the complete protective clothing and only then allows access to an area in which the corresponding protection is mandatory The algorithm-based o...
Securitas UK has been officially recognised as a Top Employer by the Top Employers Institute for its commitment to delivering exceptional people management and HR strategies. Top Employers are organisations of the highest calibre that have worked hard to create, implement and progress people strategies, through innovative and engaging programmes, which empower and develop their employees. In order to be certified as Top Employer, Securitas had to achieve the minimum standard as set out by the T...
Maxxess will be at Intersec 2019 showcasing its latest advances in corporate risk reduction, improved people management and smarter hospitality access solutions - including new releases in its popular eFusion and Ambit solutions. The latest version of the VisitorPoint module within the eFusion security management platform will be showcased, offering a host of new streamlined functions for efficient people and visitor management. Harnessing current advances in cloud computing and mobile communic...
As the world continues to become more connected, it’s becoming increasingly important to adjust security and safety procedures in the workplace. But today’s ever-evolving office environment can present unique safety and preparedness challenges. No two businesses are exactly alike, with some located in numerous buildings or spread out across campuses, while others have employees that frequently journey from different locations, work remotely or travel internationally. With this shif...
A transformative personal protection and emergency response solution developed jointly by CriticalArc and RAA, one of South Australia’s largest mutual organisations and most trusted brands, has been shortlisted in the ‘OSPA’ Outstanding Security Performance Awards run by ASIAL, the Australian Security Industry Association. RAA SafeZone Lone Worker App The RAA SafeZone Lone Worker App is an innovative partnership that delivers multiple benefits for people working in Australian...
Send For Help Ltd., one of the largest lone worker protection firms in the world, which provides 24/7 emergency response via personal safety alarms, has been featured in the 'FT Future 100 UK' list, recently published in the Financial Times and FT.com. The prestigious list selected by an expert panel led by FT journalists, features fast growing UK companies that are also making an impact on their industry, or wider society. FT 1000: Europe’s Fastest Growing Companies list The list is built on data from the ‘FT 1000: Europe’s Fastest Growing Companies’, in which Send For Help featured in April this year, ranked at 625th. Send For Help was selected for the Disruption category To make it into the first edition of the FT Future 100 UK, businesses had to excel in one of four categories; Environmental Social & Governance, Disruption, Diversity and Consistent Growth. Send For Help was selected for the Disruption category, where the judges took into account measures such as research and development spending as a proportion of revenue, and the company’s own pitch as a disrupter. Fob-sized GPS personal safety alarms Operating through its subsidiary brands Skyguard, Peoplesafe and Guardian24, Send For Help supplies key fob-sized GPS personal safety alarms and smartphone apps providing 24/7 protection to over 150,000 lone workers. Send For Help’s monitoring centre has direct links to police control rooms, so it can bypass the 999 system and receive a faster emergency response if clients are threatened, attacked or are in danger. Lone worker protection The Surrey-based tech firm has a varied client roster across a large number of private and public sectorsThe Surrey-based tech firm has a varied client roster across a large number of private and public sectors, including over 180 NHS trusts and major high street retailers, City banks and national pub chains, estate agents, the police and more than 200 local authorities. Inclusion in the list marks the latest of a series of awards that the company has won in the last 12 months. In April, the business featured in the FT1000 list of Europe’s fastest growing companies, whilst in May the company was listed in the London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report. This month, the company also featured in BDO’s Best in Business ‘Ones to Watch’ league table of the top performing businesses in the South East. These accolades follow the company’s inclusion in The Sunday Times ‘Fast Track 100’ list for the second year running. "It’s very encouraging that Send For Help continues to receive national and international awards from such prestigious publications. Our strategy as a disruptive company which delivers innovative services at competitive prices is clearly working and the whole team should be proud of what we’ve achieved," said James Murray, CEO of Send For Help.
Security 101, one of the fastest growing security integrators in the country, announced it has opened a new office in Cleveland. Security 101 - Cleveland joins Security 101 – Columbus in Ohio and will serve the Cleveland/Akron market. The new office is owned and managed by Matthew Houchen, an Ohio native and experienced security professional. Integrated security services provider Prior to joining the Security 101 team, Houchen worked as a security supervisor for a major online automotive parts company Prior to joining the Security 101 team, Houchen worked as a security supervisor for a major online automotive parts company where he oversaw the integration and maintenance of the company’s security and surveillance system. He has extensive experience training and managing large teams of employees and successfully building client relationships. As a security supervisor, he also developed response plans for natural disasters and active shooter situations and he helped to harden the company’s physical facilities. This is the 39th office Security 101 has opened in the U.S., according to Steve Crespo, Security 101’s chief executive officer. Asset and people protection “We always look for hard working, detail-oriented people to become our franchise owners and Matthew fits that description,” he said. “Cleveland/Akron is an active and growing marketing, so we are looking forward to great things from the new team there.” “We’re looking forward to working in the local community to help provide organisations with the integrated security services they need to protect their people and assets,” added Houchen.
PerpetuityARC Training, part of the Linx International Group has launched an Advanced Close Protection course, designed for those who have already gained their SIA or equivalent license. This highly practical course provides close protection operatives with an advanced understanding of close protection protocols, including situational awareness, risk management and unarmed conflict management. Risk management and situational awareness This is a hands-on, best-practice course which involves the strategic planning, preparation and execution of an elite close protection service" During the five-day course, which will take place in Oxford, participants will be placed in real-life scenarios, taught how to identify threats through enhanced situational awareness and provided with the tools to better prepare for and provide close protection in any given situation or environment. Head of Sales at PerpetuityARC Training, Sarah Hayward explains: “This is a hands-on, best-practice course which involves the strategic planning, preparation and execution of an elite close protection service.” Advanced Close Protection course Ideally, learners will already be working within the sector, but are looking to hone and enhance their skillsets. Participation also demonstrates to potential clients and employers a willingness to partake in continued professional development. Training is provided by highly skilled professionals who have a wealth of experience in corporate, VIP and hostile environments. The course agenda includes: Route planning Foot drills Behavioural analysis Threat profiling Unarmed conflict management Vehicle embus/de-bus drills Conflict resolution Security advanced party (SAP) Preparing and working with the principal Advanced situational awareness Radio communication protocols Equipping and managing the close protection team Understanding and assessing threats and risk Low-level protection Weapon retention and armed defense (where appropriate) The 5-day Advanced Close Protection course costs £1995+VAT (Non-residential) per participant and spaces are limited. The open course runs: 5th - 9th November 2018, Oxford, UK
Edesix, providers of Body Worn Cameras (BWC), will be showcasing its integration to leading Video Management Service (VMS) platforms at IFSEC 2018. VideoManager software ONStream integrates Edesix's VideoManager software with existing VMS, traditionally used to showcase fixed IP camera footage. This software enables ONVIF compliant VMSs to display Body Worn Camera footage, allowing live feeds from wearable cameras to appear alongside CCTV footage, meaning captured video can be instantly shared and viewed by security staff. "Body Worn Cameras have been proven to help improve the safety of those in public facing roles, whilst producing compelling legal evidence when needed," explains Richie McBride, managing director of Edesix. Body Worn Cameras Fixed security cameras connected to a VMS are a powerful tool for monitoring and securing many different environments, from retail floors to distribution centres" "One of the most important recent innovations in the BWC market has been the ability to integrate the cameras with existing VMSs, enabling organisations to unify a site's security and monitoring system, and create mobile and first-person viewpoints whilst adding contextual detail to footage.” "Fixed security cameras connected to a VMS are a powerful tool for monitoring and securing many different environments, from retail floors to distribution centres. This gives security teams the ability to view unparalleled detail of incidents as they unfold. The software furthers the potential of your VMS, protects valued staff, and captures concrete and secure footage for future review. It enables immediate response by security teams and offers reliable footage for later review by supervisors. It also means live streams can be recorded as evidence, which can then be securely shared with third parties, including the police. The service is fully encrypted with audit trails to protect the evidential quality of footage stored." VideoTag VT-100 Edesix will also be showcasing its new and improved VideoTag VT-100 camera, where the incident recorder meets the Body Worn Camera. The VT-100 is a recording device specifically designed to meet the needs of retailers, lone workers and other public facing businesses. It is similar to the VT-50 incident recorder, which was launched at IFSEC 2017, but with the benefits of greater durability and a longer battery life. The VT-100 has been proven to deter aggression, protect staff and provide secure evidential-quality footage on demand The VT-100 has been proven to deter aggression, protect staff and provide secure evidential-quality footage on demand. It is robust and weatherproof, while remaining lightweight, unobtrusive, cost-effective and easy to use. The VT-100 can record up to four hours of continuous footage, requires no extra training, streams live footage if required, and has a standby battery-life of up to six months, meaning users don't need to worry about charging the device often. McBride comments: "We are delighted to announce the launch of the VideoTag VT-100. The beauty of this product is that it bridges the gap between the smaller incident recorder and the more powerful Body Worn Camera. The VT-100 will allow staff in public-facing roles, who are not always part of the security team, to create a safer working environment for themselves and their colleagues. It offers a cost-effective, secure and practical approach to wearable security for incident recording and workflow management."
Veracity, a global designer and manufacturer of innovative IP transmission products, long-term surveillance storage and an advanced, modular integration platform for Command and Control Centers, is a key sponsor of the IAPSC Annual Conference and will be presenting to the attended delegates in San Diego, CA during the three-day event. Veracity will be promoting VIEWSCAPE, their comprehensive Command and Control system. Featuring an advanced, modular integration platform, VIEWSCAPE gives operators flexible and immediate control over complex surveillance and security functions. VIEWSCAPE includes visual information received from IP and deployable CCTV cameras combined with interactive maps and incident management. Its flexibility adapts to new requirements whilst minimising the challenges of integration with legacy systems.Live views may be mixed with playback and media streams such as broadcast news, online data streams, maps or other graphical displays TRINITY direct-to-storage architecture VIEWSCAPE is fully integrated with Veracity’s TRINITY direct-to-storage architecture and the award-winning, advanced COLDSTORE surveillance storage system. It also features a full video and media wall display option that can be reconfigured on-the-fly and in response to specific incidents or emergency situations. Live views may be mixed with playback and media streams such as broadcast news, online data streams, maps or other graphical displays. Cost-effective security solution “Our solution brings a new level of cost-effectiveness to the integrated Command and Control system market,” says Jack Meltzer, Director of A&E Programs at Veracity. “COLDSTORE has already established itself as the most reliable and cost effective long-term storage solution available, and the addition of VIEWSCAPE to our portfolio brings significant added-value for any project."Veracity’s innovative solutions will be presented to the attending conference delegates at the IAPSC Annual Conference IAPSC Annual Conference "The system can provide integration with access control, building management, intruder detection, VOIP intercom systems and video analytics including LPR and facial recognition” added Meltzer. “A number of native security functions can be added to the system in a modular, customisable way, such as guard tour, lone worker monitoring, dispatch, alarm monitoring and key management.” Veracity’s innovative solutions will be presented to the attending conference delegates at the IAPSC Annual Conference between the 29th April and the 1st May in the Kona Kai Resort in San Diego, California.
Send For Help — a lone worker protection firm in the world which provides 24/7 emergency response via personal safety alarms — has been included in this year's prestigious Financial Times ‘FT1000’ list of Europe’s fastest growing companies. The list comprises of the top 1000 companies in 31 countries across Europe that have achieved the highest percentage growth in revenues between 2013 and 2016. Send For Help was ranked 625th on the list — one of just 158 other companies from the UK included — thanks to revenue growth of 254% between 2013-2016 and an annual turnover of £8m for financial year 2016/17. Total staff numbers in 2016 stood at 70 — a rise of 34% over the same period. Employers increasingly recognise the legal, financial and reputational implications, should their staff get injured or assaulted" Affordable technology The Surrey-based tech firm has a varied client roster across a large number of private and public sectors, including over 160 NHS trusts and major high-street retailers, city banks and national pub chains, estate agents, the police and more than 150 local authorities. “It has been a very busy year for Send For Help and to be featured on such a stellar list as this is testament to the hard work and dedication of the whole team,” said James Murray, CEO of Send For Help. “Demand for our services has risen for a variety of reasons. Our technology is cutting-edge, affordable and easy to use. Employers increasingly recognise the legal, financial and reputational implications, should their staff get injured or assaulted as a result of not implementing effective safeguards to prevent it,” he added. Fast emergency response Send For Help was founded in 2010 by brothers James and Will Murray. It operates three subsidiary brands — Skyguard, Guardian24 and Peoplesafe — protecting more than 150,000 people through key-fob sized personal safety devices and smartphone apps, which are linked to an alarm-receiving centre staffed at the company’s headquarters in Epsom, Surrey. The firm has direct links to police control rooms, so it can bypass the 999 system and receive a faster emergency response if clients are threatened, attacked or are in danger.
Until recently, data laws have differed from one country to the next. This meant that for those organisations conducting business or protecting assets abroad, they needed to localise both their infrastructure and policies dependant on the country they were operating in. However, with the impending arrival of the EU GDPR (General Data Protection Regulation), which comes in to force on the 25th May this year, all of that will need to change. Data management in CCTV surveillance Surprisingly, despite the fact that much has been written about the impending EU GDPR, very little attention has been devoted to the process of ensuring compliance for the operation of video surveillance, access control and other physical security systems. The EU GDPR dictates that businesses adhere to specific governance and accountability standards with regards to the processing of all data. As this includes such a large scope of data, any public or even private organisation using CCTV to monitor publicly-accessible areas must pay attention, as monitoring the public on a large scale is by default considered a high-risk activity. This includes information that shows who a person is, where they are and any other specifics about them.We have seen organisations defining corporate standards for their physical security systems based around IT standards and technologies According to numerous market research studies, many organisations are yet to take the necessary steps in order to review the new regulations and ensure the necessary changes are made to meet these obligations. To date, we have seen organisations defining corporate standards for their physical security systems based around IT standards and technologies. With the implementation deadline of the new regulations fast approaching, these should be in a better state of readiness, with standardised processes, common organisational approach and technology. Enhancing industry awareness of compliance What’s more, a lot of legacy systems or disparate systems are still out there, and these may still have been entirely commissioned and operated by location-specific security teams. Regardless as to where your organisation stands in terms of technology, it is important to participate in the GDPR review with a greater sense of urgency. The EU GDPR dictates that businesses adhere to specific governance and accountability standards with regards to the processing of all data Tony Porter, the UK’s Surveillance Camera Commissioner, has been incredibly vocal in recent months with regards to making security system operators aware that their activities will be subject to the GDPR and to signpost them to relevant guidance from the ICO. For those actively seeking to ensure their businesses are compliant, his organisation’s independent third-party certification is a great place to start. However, with just a few months until the regulation comes into force, it is unfortunate that his organisation is not yet in a position to confirm this will be sufficient to demonstrate compliance with the EU GDPR. Ensuring regulatory preparedness With this being said, there are still a number of steps organisations can take to ensure they are well-prepared when the law comes into play: Get involved in the GDPR discussion If you haven’t already, proactively initiate a GDPR discussion with your legal team and ask for their guidance. Conduct a gap analysis to identify what works and what might require improvement in accordance with the new regulation. Then engage your consultants, integrators and manufacturers who should be able to advise on appropriate solutions. In the vast majority of cases, it should be possible to upgrade the existing system rather than ‘rip out and replace’.The appropriate use of encryption and automated privacy tools is a logical step Adopt privacy by design Under the terms of the EU GDPR, data that is anonymised or pseudonymised is likely to be low-risk. The appropriate use of encryption and automated privacy tools is therefore a logical step. For example, video redaction that blurs out people’s faces in video unless there is a legitimate reason to reveal their identity can minimise the dangers of having security cameras deployed in public spaces. Seek out certified and sanctioned organisations, such as the European Privacy Seal group ‘EuroPriSe’, a professional organisation whose purpose is to ensure companies meet the ‘GDPR-ready’ privacy compliance standards. Consider cloud-based services Owners of on-premises video surveillance, access control or ANPR systems are responsible for all aspects of EU GDPR compliance, including securing access to the systems and servers storing the information. However, by working with an approved cloud provider it is possible to offload some of these responsibilities. For example, we partner with Microsoft Azure to offer these systems ‘as a service’. This pathway significantly reduces the customer’s scope of activities required to ensure compliance and is highly cost-effective. Yet it is important to realise it isn’t a full abdication of responsibility. You remain accountable for ensuring data is classified correctly and share responsibility for managing users and end-point devices. With data laws changing around the world, businesses need to seriously consider how their security technology investments will help them manage risks in order to keep pace. With the GDPR deadline approaching, it is the ideal time to re-evaluate practices, partner with forward-thinking vendors and adopt technologies that will help meet privacy and data protection laws. This way, businesses can minimise risk, avoid costly penalties and be ready for anything.
In recent years, organisations have transformed the way we prepare, respond to and manage emergency situations globally. Through the rapid uptake of new technologies, organisations can accurately account for their individuals in the event of an emergency and maintain the safety of their employees and visitors. In the event of an emergency in an organisation, an efficient and rapid evacuation is of the utmost importance, as hundreds or thousands of people need to be evacuated as quickly as possible. The objective of the building evacuation is an efficient relocation of people from a hazardous building under imminent danger to safe areas through safe and rapid evacuation routes. Smart building technology While we cannot prevent some situations, organisations can take steps to mitigate risks against their personnel to ensure that their workplace safety comes from a properly designed emergency evacuation plan. To minimise evacuation–related casualties in a building emergency evacuation, smart building technologies can be used to share or relay information in real-time among evacuees. Technology is beginning to dominate many aspects of the emergency management profession. This is particularly evident during disaster response. The role of technology in emergency management is to connect, inform and ultimately save the lives of those impacted by an emergency. In whatever industry you operate in, employee safety and lone-worker protection are critical. The advancement in security technology enables responders to coordinate rescue missions and work efficiently from the minute they arrive. It can help organisations analyse, track and study emergency preparedness so that we can always be learning and developing better solutions — and prepare to keep employee safety as a priority. Challenges to emergency evacuation A primary challenge in emergency evacuation situation is communication. From an organisation point of view, the ability to articulate a situation to emergency responders is of the utmost importance when an incident occurs. A breakdown in communication could be a result of lack of emergency planning. Having a clear Emergency Action Plan (EAP) that staff are well informed of and well-prepared for limits panic and ensures that employees, visitors and contractors arrive safely and as quickly as possible to the outside of the building in the case of an emergency. Your plan must identify your organisation has: A clear passageway to all escape routes Clearly marked escape routes that are as short and direct as possible Enough exits and routes for all people to escape Emergency doors that open easily Emergency lighting where needed Training for all employees to know and use the escape routes A safe meeting point for staff In addition to having a carefully planned EAP, the use of technology in your organisation can only further strengthen your emergency planning efforts. Advancements in emergency management When it comes to considering advancements in emergency management, past procedures must be taken into account to realise how far we’ve come. Think of the stock market - imagine a newspaper published stock prices a day later. Old technologies are like that newspaper: out-dated and obsolete. When an emergency begins, all personnel exit the building and use their staff or visitor badges to swipe safe at designated muster points located at the assembly point Manually recording mustered personnel such as paper-based roll calls, building sweeps and word of mouth are not only slow but are a high-risk, time-consuming and ineffective process. They do not provide 100% accuracy when it comes to accounting for all personnel that were on-site when the emergency began. By 21st century standards, these methods are outdated. Organisations need to use the power of the digital world not just to connect people though social media platforms but more importantly use it to keep our people safe by improving how our evacuation plans are executed. Automated emergency evacuation technology Having an automated emergency evacuation solution can drastically improve emergency communications. In the event of a building evacuation, the most important process is ensuring that all personnel are accounted for and marked safe. Installing a digital emergency evacuation solution improves emergency response drastically Building intelligence gives first responders and the incident commander 20/20 foresight as they approach a fire or other non-fire emergencies in a complex structure, allowing better decision-making as an incident is unfolding and ultimately, better outcomes. Presently, the information that reaches first responders about an emergency is minimal. Installing a digital emergency evacuation solution improves emergency response drastically. Real-time updates can provide critical knowledge to an incident commander and real-time access to building systems data holds the potential to improve fire service safety and response capabilities. When an emergency begins, all personnel exit the building and uses their staff or visitor badges to swipe safe at designated muster points located at the existing assembly point. The transition over to new technology methods is eased by leveraging the use of existing technology in an organisation such as access control cards. As personnel swipes safe, a digital missing list is produced on all smart mustering devices associated with the emergency evacuation. This real-time information provides automatic updates on who is still missing or unaccounted for and pinpoints their last known location. Benefits to the organisation Most organisations understand the value of providing a safe and secure working environment for their employees. By investing in workplace safety and health measures, employers can expect to reduce fatalities, injuries and illness. It can also have a cost savings benefit such as lowering worker’s compensation costs and medical expenses, and health and safety penalties. By investing in new technology, such as a digital emergency evacuation system, it sets the standard of security within your organisation. It fosters better communication within a company and helps to improve workplace safety.
Many employees who once commuted to on-site corporate offices now spend their time working remotely or travelling between sites Over the past two decades, the workforce has drastically changed. As mobile devices became increasingly affordable and the demand for multiple offices, distributed campuses and globalisation has increased, many employees who once commuted to on-site corporate offices now spend their time working remotely or travelling between sites. In 1997, only 9.2 million U.S. workers (7 percent of the U.S. workforce) were working remotely for at least part of each week. By the end of 2015, the mobile worker population had grown to 96 million people and continues to grow. Mobile workers are expected to surpass 105 million by 2020—meaning that nearly three quarters of the total U.S. workforce will be mobile. With an increasing number of employees traveling and working remotely, the days of a dedicated worker who commutes to and from a single location every day of the week are just about over. Today’s digital workforce no longer works in a corporate office, meaning businesses have new physical security challenges in regards to tracking an employee’s location, which can be necessary during natural disasters or other significant public incidents (an active shooter, for instance). That said, security professionals must take a second look at their policies and procedures for employee safety. To protect employees in this new mobile world, where people, assets and brand reputation threats may face higher than normal levels of safety and security risks, businesses must focus less on securing physical, four-wall perimeters and instead take a global approach to security that focuses on protecting travelling, remote and lone workers. Travel system integration First and foremost, organisations with mobile workforces must integrate a multi-modal communications system into their security plan. While we can never predict when emergency events will occur, mass communications systems allow security managers to notify employees quickly after such events—based on their preferred method of contact—and provide actionable guidance that employees can follow to minimise confusion and stress, which will ultimately keep them safe. While we can never predict when emergency events will occur, mass communications systems allow security managers to notify employees quickly after such events In a traditional corporate setting, notification systems that allow for communication across multiple contact paths would likely have been sufficient to ensure that critical messages were delivered to all employees, as everyone was expected to be in the office. Any incidents occurring outside of the office did not need to be considered. In today’s mobile world, communication systems should be integrated with other systems, such as travel itineraries and corporate travel systems, so that in the event of an emergency incident, organisations can quickly assess if they have any employees in or travelling to the affected areas and warn people heading towards potentially dangerous situations. Ensuring local compliance For organisations with globally distributed employees, contractors, customers, or partners, additional capabilities must be integrated into their security practices. Namely, support for local dialects, languages and preferred communication methods should be integrated into emergency alert systems. During an emergency, it can be increasingly difficult to perform even simple tasks quickly and accurately. Organisations can reduce the difficulty of communicating tasks under pressure and increase recipient comprehension by delivering messages in a local language that is familiar to the recipient. Notification systems must also comply with all local data privacy and security laws to ensure messages are received by employees in different parts of the world. These laws can differ by region and often restrict the transfer of data over country borders. The best systems for today’s mobile world have the capability of storing and segregating contact information in specific data stores around the world, ensuring that this data will not leave defined jurisdictional boundaries, while also guaranteeing that valuable information reaches the necessary contacts during emergency situations. Knowing where your employees are helps identify who you should be communicating with and better refine your response Location-based alerting When a location-based emergency occurs, companies need to make certain that they can quickly communicate key information, directives and important updates to their employees—no matter where they are located—to help ensure their safety. Knowing where your employees are helps identify who you should be communicating with and better refine your response to a specific security incident. Security managers can automatically keep employee locations current, even when they’re travelling or moving between buildings and campuses, by integrating location intelligence into an incident management platform. With strong location data and analytics, organisations have the capability to maintain robust databases of where their employees are, where they’re expected to be and where they were last—and then use that data to send targeted notifications and alerts to the relevant people that are affected by a specific incident. Solutions like Safety Connection enable this location data to be collected from an organisation’s various physical systems, including: Access control and badging systems Wired and wireless network access points Hoteling systems Corporate travel management systems Mobile employee safety Imagine a scenario where an armed man enters one of the office buildings on an organisation’s campus. Usually there are 200 people on campus, but that day 40 people are working remotely, travelling or at home sick. Another 30 employees from other offices are on-site for a sales meeting. Based on each employee’s location and proximity to the intruder, the company’s security team can automate building evacuation and muster directives much more efficiently. With location-based analytics, the security team would know exactly who to send critical information and emergency alerts to With location-based analytics, the security team would know exactly who to send critical information and emergency alerts to and how many people they should expect to receive confirmations of safety from; whether employees are in their assigned location or a location they are visiting. In this case, the security team would focus their efforts on protecting the 160 people who normally work on campus, plus the 30 visiting employees, as they know the 40 people off-campus are out of harm’s way. In our increasingly global and mobile world, organisations cannot afford to limit their critical communications to physical facilities. By ensuring mass communication systems are integrated with travel systems, comply with local data and privacy laws and leverage location-based analytics, organisations ensure that critical messages are delivered and received both locally and globally and can rest easy knowing that their growing mobile workforces are safe.
Aston University, Birmingham, is transforming security and safety with the introduction of SafeZone for students and staff on campus and those travelling globally. The SafeZone solution, from CriticalArc, will put users directly in touch with the university’s security control room using their mobile phone, enabling them to request help, trigger an emergency response, receive rapid notifications in the event of emergencies and benefit from a wide range of customer-care services. SafeZone was selected following a detailed comparison of alternative systems, says Mark Sutton, Head of Security and Emergency Planning at Aston University. Resource management capabilities “While some alternatives offered individual features that were attractive, none of them combined all the functions and benefits in the way that SafeZone does,” he says. What we are investing in is a comprehensive solution that allows our security team to engage much more closely with students and staff" “What we are investing in is a comprehensive solution that allows our security team to engage much more closely with students and staff, and to work in a more integrated way with the university’s various departments and within its senior management structure. It also gives us important additional functions including lone worker protection and resource management capabilities.” The technology works by letting Aston’s control room operators pin-point the locations of individuals who elect to check-in using a simple app on their smart phones, including staff, students, service users and members of the security team. Reporting suspicious activity This app makes it easy for students, staff and school’s using the system to communicate directly with security responders, calling for help, asking for advice, reporting suspicious activity etc. And in return security teams can send out alerts and safety instructions to groups or individuals, in specific locations, as individuals or by specified user type. Notifications can range from helpful advice to alerts regarding specific threats. Officers responsible for emergency response management can also monitor activity patterns of those who choose to check-in, seeing where people are gathering during an incident for example. And they can co-ordinate resources, keeping track of where known first aiders are, or seeing exactly how team members are deployed, minute by minute. Significant placements programme The benefits of SafeZone bring together features found in an assortment of systems – including lone-worker protection - making them available in a unified, scalable package. There are also new options for users to collaborate with the growing global network of SafeZone system operators. At Aston University stakeholders such as the students’ union, staff and department heads have been fully engaged in the roll-out of the new system At Aston University stakeholders such as the students’ union, staff and department heads have been fully engaged in the roll-out of the new system. “Safety is a big issue, particularly for city centre campuses,” says Mark Sutton. “Prospective students and parents want to know how well we look after our community, so we see SafeZone as an important new benefit.” Aston also has a growing international reputation and a significant placements programme, with students and staff travelling around the world to work. Safety monitoring With the ability to ‘geo-fence’ any location in the world that has a signal, the university’s security team will now extend the same level of customer care and safety monitoring to all users, whether they are on campus, in accommodation blocks or associated sites around the city, or working abroad, says Darren Chalmers-Stevens, Managing Director EMEA and APAC for CriticalArc. “We are delighted to be working with Aston University’s security and emergency response team to help them provide the best available monitoring and protection for all their people, in all situations and wherever they are. In addition, they are benefiting from a wide set of extra functions which would otherwise have to be purchased separately - including lone worker protection and health & safety compliance.” There are also important, emerging benefits which CriticalArc is developing alongside its community of users, confirmed Darren Chalmers-Stevens. “These were discussed during our recent two-day user group conference in February.”
Integrity Security Group is using SmartTask’s SmartForms to gain added visibility and dramatically cut down on its administrative burden. Having adopted the employee scheduling and mobile workforce management software last year for the provision of proof of attendance, control room management and staff rostering, the company is now using its electronic data capture functionality to streamline a range of operational processes. Initially, SmartForms are being used for vacant property and mobile patrol inspections as well as daily vehicle checks, already saving more than 15 hours of admin a month. SmartTask SmartForms The SmartForms replace previous paper-based processes that were increasingly difficult to manage by the office-based admin team “We are now using the SmartTask SmartForms to help reduce administration, capture critical work data and enforce health and safety procedures,” explains James Chittil, General Manager at Integrity Security Group. “We are constantly looking at clever ways to take advantage of the software’s rich functionality, so we can continue to simplify and enhance the way we operate.” The SmartForms replace previous paper-based processes that were increasingly difficult to manage by the office-based admin team. All reporting for vacant property and mobile patrol inspections – for both scheduled patrols and alarm activations – are now completed using a SmartTask-enabled smartphone. By electronically capturing all relevant information, including photo evidence, Integrity can quickly provide customers with a status update and details of all undertaken work as well as respond to any identified issues. Vehicle checks and fleet management Meanwhile, daily vehicle checks for Integrity’s fleet of vans are now completed using a specially-developed SmartForm, so the company can instantly see if drivers are complying with this health and safety procedure. Any vehicle-related problems or damage can be raised by the driver and actioned immediately by the admin team to mitigate fleet risk. Mileage data is also captured through the software, enabling maintenance requirements to be tracked and scheduled at appropriate intervals. “The SmartForms are enabling us to dramatically reduce paperwork and remove manual processes. This is making it much simpler for both our security officers in the field and our office-based admin team to capture, collate and communicate essential operational data. This is not only helping us make better use of our valuable resources, but also enhance the service we are providing to customers,” added James Chittil. Paul Ridden, CEO of SmartTask commented: “Our experience within the security sector means we are continually developing new functionality that overcome real-world problems for our customers. This is the reason we are working in partnership with a growing number of security businesses who recognise the value they can gain and the benefits they can achieve from using the SmartTask software.” Integrity selected SmartTask to replace an outdated time and attendance system, enabling it to effectively monitor the whereabouts and welfare of staff Lone worker protection Integrity selected SmartTask to replace an outdated time and attendance system, enabling it to effectively monitor the whereabouts and welfare of staff as part of its commitment to lone worker protection. The company is also using the intelligent rostering functionality to streamline internal planning processes, while the interactive dashboard supported the launch of a dedicated, out-of-hours control room operation by providing a live view of all scheduled shifts and expected or missed check calls. SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers, so they are at the right place, at the right time. The cloud-based software solution combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.
The Polizei Bayern successfully opened its first operations centre in mid-September at its Police Headquarters in Central Franconia in Nuremberg. At the heart of the communication system was the Frequentis 3020 LifeX platform including digital radio connections and the newly developed AudioHub. The headquarters in Nuremberg is the second largest operations centre in the German state of Bavaria. It comprises 21 operator working positions that receive and process between 800 and 1,200 police calls per day. In the event of an emergency, an additional 13 operator working positions can be activated. Dispatch calls successfully Within the first week of operation the system was put to the test during a storm which led to over 900 emergency calls in the space of seven hours Within the first week of operation the system was put to the test during a storm which led to over 900 emergency calls in the space of seven hours. The system proved its stability and operators were able to dispatch calls successfully without issue. "The professionalism of Frequentis during the preparation, implementation and follow-up commissioning of the system gave us confidence in their abilities. All of the aspects important to us as customers were immediately considered and processed by the Frequentis team. Above all, the usability of the system was well received by the operators.", said Anton Beierweck, Head of State-wide IT Procedures at the Police Headquarters Upper Bavaria South. Provides highest protection LifeX was first deployed for Bavarian Police Force in 2015, ahead of the G7 summit. The system was adapted to the needs of the event which required 18,000 emergency services personal to protect government leaders and control demonstrations. The police headquarters of Mittelfranken is the pilot for the rollout of nine additional control rooms in Bavaria through October 2020 "What has been clear from the start of the project is the willingness of the Polizei Bayern to innovate. We are very proud to have met their high requirements in terms of technology and services and appreciate the professional cooperation with the organisation who provides the highest protection and security in Bavaria.", Robert Nitsch, Frequentis Vice President Public Safety. The police headquarters of Mittelfranken is the pilot for the rollout of nine additional control rooms in Bavaria through October 2020. Two more operational centres are planned to be brought on line before the end of 2018.
Above the Line Security have improved the safety of their at-risk employees by switching from a manual call-in system to the user-friendly StaySafe lone worker solution. Employees at Above the Line Security are responsible for guarding individuals and high-value equipment on busy film sites. Ensuring employee safety StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map Prone to theft and coming into contact with potentially volatile paparazzi and members of the public, the company required a more reliable way of monitoring the safety of their guards. StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map. Monitors are alerted if an employee triggers an alert or fails to check-in on the app during their shift. StaySafe StaySafe also provides the ability for an alert to be raised even during difficult situations. If engaged in a confrontation, a panic can be sent discreetly, or a duress PIN entered if the app is discovered by the aggressor. Missed check-in alerts will also alert a monitor in cases where the lone worker may be unable to send a panic themselves. “Having used an app for the first time to protect our lone workers, we were incredibly impressed by the ease and agility of set up and usability. Our employees have adapted quickly to using the app whenever they work and as they do not always come to the office, it allows them to set up for the day quickly and independently.” Lone workers’ safety Security Personnel are often targets for verbal and physical abuse due to the nature of the work they carry out" Adele O’ Toole at Above the Line, continues; “Previously, we had to rely on night supervisors based in external locations to take check-in and emergency calls manually. This proved expensive and disconnected, particularly if our lone workers were situated in areas of low signal where making contact to ensure their safety was infrequent and unreliable. With StaySafe, we are able to instantly locate our workers on a map once they have checked-in, even in areas of low signal, saving us a lot of time and human resources.” Don Cameron, CEO at StaySafe adds; “Security Personnel are often targets for verbal and physical abuse due to the nature of the work they carry out. They often protect valuable assets which leads to the potential risk of theft and aggression. StaySafe provides peace of mind for the lone workers and the business by providing an effective and reliable solution for a range of volatile situations. Organisations can see exactly where their staff are in the case of an emergency and can send assistance directly to them – all with the added bonus of being user-friendly and cost-effective, only requiring a mobile phone.”
Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communications, will be exhibiting its Eko range of patient and staff protection systems on Stand 404 at the Design in Mental Health conference and exhibition. The event takes place at the National Conference Centre near Birmingham, from 15th-16th May. Multitone will exhibiting its Eko family of safeguarding systems, which includes the award winning EkoTek and EkoCare communications solutions for staff/patient protection and lone workers. The Eko range is an onsite two-way wireless protection system that raises an alarm or summons help at a touch of a button. Matt Byrom, Product Manager at Multitone commented, “The Eko family of products is designed to provide reliable but discreet protection, that is perfect for mental healthcare facilities." "The system has been proven in hospitals around the world, including The Retreat in York, a treatment centre for mental health needs, where it enables staff and patients to easily summon assistance to their exact location using either a portable device or wall-mounted button.” The Design in Mental Health show is the perfect opportunity for anyone in the NHS or private healthcare industry to understand the advantages of Multitone’s solutions" Failsafe wireless technology With separate alarm levels for assist and emergency, alerts are routed via a smart radio-based network of beacons and repeaters. The alert can be forwarded to any device or set of devices including pagers, two-way radios, DECT phones, email or a mobile smart device, via a dedicated and highly secure app. Using wireless, failsafe technology, EkoTek and EkoCare both offer cost-effective installation (with no need for mains rewiring), long battery life and impressive reliability. In the unlikely event of a network repeater failing, the message is rerouted to ensure the alert is always delivered. The devices are also IP67 rated (resisting dirt and cleaning with sprays or disinfectant) and the system can also be integrated with fire alarm systems. Matt concluded, “This event focuses on the design of mental health facilities and creating calm therapeutic environments for the benefit of patients and staff alike, which is precisely the approach of the Eko family of products. The Design in Mental Health show is the perfect opportunity for anyone in the NHS or private healthcare industry to understand the advantages of Multitone’s solutions and to discuss specific requirements with the team on our stand.”
Security and safety services needed by local authorities are often handled in a fragmented way. However, a number of councils are taking a different approach, particularly with regard to monitoring. Adding security and safety monitoring to a local authority CCTV control room allows many of these services to be joined up at the same time as providing a source of badly needed revenue generation. This also supports the broader aim of using intelligent technology to help deliver the Smart Cities initiative. To achieve this effectively, an integrated software platform which supports the full range of monitoring services is required. Logged user data A good example of this is Bradford Council which has recently added lone worker monitoring to its public space CCTV and alarm receiving control room. A full protection service, monitoring dedicated devices and mobile phone apps are handled on the council’s Bold Gemini system. When an SOS alarm is sent, the operator can immediately view the user’s exact location as well as listen in to live and recorded audio to verify the alert. A simple to follow workflow is presented for the operator to escalate the alert if necessary. In addition to deploying response services, the operator can open up a two-way conversation to provide support and assistance. All data, user and operator actions, and audio, is logged in the system. The Gemini software support geo-spatial geofencing, overview maps, track over ground indicators, comprehensive scheduling, timed check calls, duress features, and a full suite of user and system reports. Medical and other user data can be stored within each record, enabling the operator to provide an intelligent, informed and measured response. Discreet call for help solution Bradford CCTV Manager, Phil Holmes, commented, “Our CCTV system has proved its value over many years with its contribution to public safety and the detection of crime. In addition, the authority has an obligation to keep its employees safe, particularly as the number of people working on their own continues to grow. The technology provided by Bold enables our staff to discreetly send a call for help, with location details and voice verification, either from their smartphone or a GPS device. Adding this protection service to our existing alarm and CCTV monitoring service provides a joined-up safety solution, enhances the safety of staff and adds value to the control room.” “We work closely with Bold to develop innovative solutions which meet the specific needs of our users across the range of monitoring services. Without this integrated approach, it would be difficult to achieve the level of efficiency needed to achieve sufficient return on the investment in our monitoring facility, and also the confidence to provide more monitoring services.”
Round table discussion
Body-worn cameras are becoming more common every day, driven both by needs of the marketplace and technology developments. However, questions remain about the usefulness of the devices, and their future role in promoting safety and security. We asked this week’s Expert Panel Roundtable: What are the challenges of body-worn cameras for the security industry?
Rapid changes in technology span both the consumer and the physical security markets. In the consumer market, technology innovation is nowhere more apparent than in the palms of our hands, where we all hold the latest smartphones and mobile devices. Simply put, the unprecedented power and capabilities of today’s smart phones have changed our lives. No wonder they are also having an impact on our business of physical security systems. Although a consumer product, smartphones increasingly play a role in security. We asked this week’s Expert Panel Roundtable: How are smartphones impacting technologies in the physical security market?
How mobile telephones have transformed into “smartphones” is one of the great technology stories of our time. What once was a single-function device now can do almost anything – display video, pay for groceries, monitor our health. The smartphones we carry in our pockets today have more computing power than the “super computers” of yesteryear, and that power has found many uses in a seemingly endless array of “apps.” Some of them are directly related to our physical security systems. We asked this week’s Expert Panel Roundtable: What security applications are best suited to smartphone apps?