Lone worker protection

Interface Systems, a pioneering managed service provider delivering business security, actionable insights, and purpose-built networks for multi-location businesses, released a compliance guide to help New York retailers meet the requirements of the state’s Retail Worker Safety Act and its chapter amendment, Senate Bill S740. The law’s 270-day grace period expired on June 4, 2025, and retailers that have not completed the mandated steps now face potential penalties and increased liability. Six-step plan for retailers Authored by Clay Campbell, Senior Vice President & General Counsel at Interface, the guide breaks down the law’s key mandates and outlines a clear, six-step plan retailers can begin implementing immediately: Publish a compliant workplace-violence policy in English and each employee’s primary language, including procedures for late shifts and cash handling, and a no-retaliation statement. Complete or update a location-specific risk assessment that scores each store on late hours, uncontrolled access, lone work, and past incidents. Then, rank sites and assign corrective action deadlines. Provide interactive training and communication at hire and at least annually (biennially for employers with fewer than 50 retail employees), and maintain signed training rosters aligned with payroll records. Deploy supporting technology by issuing and testing silent response buttons for chains with 500 or more employees statewide, pairing the devices with verified video, two-way audio, and live monitoring to reduce false alarms and speed response. Record and measure program data, storing the policy, assessments, training logs, alarm-test records, and police response times in a single repository while tracking incident rate, verified-alarm response time, training completion, and corrective-action completion. Stay inspection-ready by keeping all records current, accurate, and easily accessible. The New York Department of Labour may request documents after a complaint or major incident and can issue daily fines until violations are corrected. Silent-button requirement “Retailers that missed the deadline still have a path to compliance if they act quickly and follow a structured plan,” said Campbell. “This guide breaks the law down into six actionable steps that protect frontline employees and help businesses reduce their regulatory and legal risk.” The compliance guide also explains how Interface Systems’ Remote Video Monitoring and Virtual Security Guard services support the silent-button requirement and offer audit-ready evidence of incident handling.

A security services company has expanded its operations after acquiring a series of contracts in Greater Manchester. Copeland Group Services has taken on a cluster of contracts from Rochdale-based MJ Tyson Security, as well as rights to the brand. The acquired contracts involve providing security staff at gatehouse distribution centres, as well as CCTV monitoring and keyholding services at commercial premises and rapid deployment CCTV towers at construction sites. Copeland's nationwide client base Copeland has its headquarters and its national support centre in Bromborough, Wirral Copeland has its headquarters and its national support centre in Bromborough, Wirral. Its nationwide client base spans sectors such as construction, property management, hospitality and distribution. The group, founded in 2003 by chief executive Kyle Disley, employs more than 80 staff and turns over £6m. The acquired contracts will bolster annual revenues by a six-figure sum. Deployment of CCTV towers Copeland’s operations include mobile patrols, keyholding and alarm response, the installation and remote monitoring of CCTV systems, fire and intruder alarm systems, the rapid deployment of CCTV towers at construction sites and lone worker security assistance. Kyle said: “The contracts acquired from MJ Tyson Security are an excellent fit for Copeland. This strategic move marks a new chapter in our continued growth and commitment to providing exceptional, future-focused security services across the UK." Operational delivery of services Copeland’s operations include mobile patrols, keyholding and alarm response, the installation and remote monitoring Kyle added: “With over 22 years of trusted experience in the industry, MJ Tyson has built a reputation for reliability and professionalism. Its clients will benefit from an even broader range of expertise, innovation and support with the Copeland Group Services family. “The operational delivery of services previously managed by MJ Tyson will be seamlessly handled by our dedicated team, ensuring no disruption or decline in service standards." Organic growth with selective acquisitions Kyle concluded: “A number of staff from MJ Tyson have moved across to Copeland and they are a welcome addition to our ranks, augmenting the experience and knowledge we have in our existing team.” “These contracts expand our client base as we pursue a strategy of combining strong organic growth with selective acquisitions when opportunities arise, while at the same time remaining focused on what we do best and have delivered to our customers for more than 20 years.” Safety Schemes in Procurement initiative Financial terms of the deal with MJ Tyson Security are undisclosed. Chris Gardiner, a director at Gardiner Russell Accounting, advised Copeland on the transaction. Copeland is accredited as an approved contractor by the Security Industry Authority. It also holds Constructionline Gold membership, and is accredited under the Safety Schemes in Procurement initiative as well as in seven ISO categories.

Blackline Safety Corp., a global pioneer in connected safety technology, announced its largest contract to date – an $8.5 million deal to protect 1,025 workers at a major North American midstream company. 1,025 G7 wearable devices The contract expands the company’s original $3.5 million deal with Blackline, announced in September 2023 to protect more than 850 workers. Combined with the previous deal, Blackline devices protect all of the company’s nearly 2,000 field and site workers. The midstream company purchased 1,025 G7 wearable gas-detection and lone worker devices, along with monitoring services. It also purchased 753 G7 Bridges to keep workers connected in remote areas via satellite. Gas detection and lone worker devices The G7’s ability to tell them immediately when and where someone needs help sealed the deal Before the first deal, the midstream company performed a comprehensive review of all available gas detection and lone worker devices, and Blackline came out on top. The G7’s ability to tell them immediately when and where someone needs help, even in confined spaces and remote locations with no cellular signal, sealed the deal and the company moved to standardise Blackline across their organisation. Real-time connectivity “We’re thrilled Blackline has become the preferred safety tech provider for this major midstream customer,” said Sean Stinson, Blackline Safety President and Chief Growth Officer. He adds, “Our devices are unique in the market, no other gas detection company provides real-time connectivity even in remote areas. Workers are never alone when they have Blackline at their side.” G7 features G7 features SOS latch, fall, no motion detection, and real-time connectivity The award-winning wearable G7 with features, such as SOS latch, fall, no motion detection, and real-time connectivity provides a critical lifeline in case of emergency.  When pairing G7x devices with G7 Bridge, which provides satellite connectivity in remote areas or regions with poor cellular connectivity, even the most remote workers are connected in real time. Largest contract This announcement is the largest in Blackline’s history, topping the $7.8 million utility industry announcement made in late 2021. These large, enterprise deals demonstrate the depth of Blackline’s market acceptance across a variety of verticals as customers around the world realise the value of Blackline’s life-saving technology. 

Vismo, a global specialist in employee tracking, mass notification, and incident management solutions, will exhibit at booth G5/b at AidEx 2023, the international event focusing on humanitarian aid and development. AidEx runs from 25th - 26th October 2023 at Palexpo, Geneva, and Vismo will be showcasing its advanced app-based offerings, deployed and proven in high-risk situations to enhance aid-worker safety. Vismo is already in use by many charities, aid agencies, and NGOs around the world. Solutions for employee safety  AidEx has established itself as a premier event in humanitarian aid and development, drawing professionals, experts, and organisations from around the world. Vismo's participation underscores its commitment to providing solutions that empower individuals and organisations to operate safely and confidently in challenging environments. Life-threatening situations Our approach to combining cutting-edge technology with actionable insights is reshaping the landscape" "We're pleased to be exhibiting at AidEx 2023 and showcasing how our employee safety solutions are transforming worker safety, and explain how we have already been very helpful in life-threatening situations in high-risk areas of the world," says Craig Swallow, CEO at Vismo. "Our approach to combining cutting-edge technology with actionable insights is reshaping the landscape of safety solutions." Vismo Locate & Protect App Among Vismo’s award-winning solutions being demonstrated will be the new Vismo Locate & Protect App, known for its role in protecting employees. The app not only provides active or passive tracking and a red alert feature but also helps deliver mass notification communications as well as provide a conduit for risk knowledge, proactively pushed to users based on their location. Vismo works with many of the world’s leading providers of risk knowledge, collating and presenting this through its apps and its web portal. Features Warnings about events come from risk intelligence feeds but can also come from users themselves The Vismo Locate & Protect App provides a suite of features that ensure heightened situational awareness for users, and rapid emergency response capabilities. It also includes the latest in mass notification, to help employers warn users about events that might impact their well-being and give them advice on how to stay safe. Warnings about events come from risk intelligence feeds but can also come from users themselves, reporting via the app to their employer if they find themselves close or caught up in an event. Vismo Monitor App For administrators or those who are expected to respond to or manage incidents, the new Vismo Monitor App allows them to do this from their smartphones. eSIM Solutions Vismo’s eSIM solution offers easy deployment and full roaming cellular coverage for individuals and teams travelling globally. eSIM solution enhances the user’s ability to raise an alert in case of a crisis The eSIM solution enhances the user’s ability to raise an alert in case of a crisis and enables them to receive and respond to mass notifications. It is often deployed as an additional layer of support in a business continuity plan. Integrating Risk Feeds Vismo’s apps benefit from a proactive stance on pushing risk information to all staff and managing mass notifications, and by integrating risk feeds from partners including Dataminr, Riskline, Max Security, and Factal. Tailored and industry-specific solutions In addition to product demonstrations, Vismo's experts will be available for in-depth discussions about how the company’s solutions are tailored to specific industry and individual requirements. Whether it's lone worker protection, global travel safety, or efficient emergency response management, Vismo's suite of solutions has garnered praise for its effectiveness in safeguarding staff. The Vismo team welcomes AidEx attendees to visit booth G5/b and discover how the solutions can contribute to safer and better work environments.

Vismo, a specialist in employee tracking, monitoring and safety solutions, has announced a partnership with RapidSOS, the intelligent safety platform that securely links life-saving data from 500 million connected devices, apps, and sensors to RapidSOS Safety Agents, 911 telecommunicators, and first responders. The partnership provides United States-based lone workers in healthcare with more immediate access to first responders whenever and wherever they feel unsafe or are in an emergency. Vismo and RapidSOS partnership “Vismo will reach out to employers in healthcare to offer them the best possible way of protecting staff when they are lone working,” says Vismo CEO, Craig Swallow, adding “Employees in the sector face particular risks when working on their own with patients they may not know or, in some situations, are not able to fully trust. Together with RapidSOS, we can offer them a very high level of protection.” Vismo App and RapidSOS integration RapidSOS provides intelligent data that supports more than 15,000 responder agencies worldwide Through its platform, RapidSOS provides intelligent data that supports more than 15,000 first responder agencies worldwide. The partnership enables users of the Vismo App, provided to staff by employers, to get advice-and direct, emergency help-whenever required.  That could be when they are feeling unsafe or at risk, including being in a life-threatening situation at work or when travelling to and from work. All they have to do is press the app’s panic button on their phone, tablet, laptop or satellite phone or satellite tracker, regardless of where they are in the U.S., 24/7. RapidSOS technology “Crucially, the satellite options mean lone workers can get help when out of range of a cell tower,” says Craig Swallow, adding “Any response delay can be costly or put the employee at greater risk.” He continues, “Our partnership sees Vismo use RapidSOS technology to address this issue and gather data and information to provide extra context to an incident. In return, app users are better protected with a more immediate and appropriate response from the emergency or other services.” How it works Partnership works for employees who downloaded the Vismo App on their phone or other devices The partnership works for employees who have downloaded the Vismo App on their phone or other device. When its panic button is pressed, the app automatically sends the user’s name, contact information, location and a 10-second audio clip of the ensuing situation to the Vismo secure portal, which immediately shares the information with the RapidSOS platform. “This real-time collaboration assists at-risk employees more effectively,” says Swallow. “Any or all of this can be crucial to ensuring a positive outcome for those at risk and also helps reduce reputational brand damage and other costs for the employer.” Innovation to public safety "RapidSOS has a track record of bringing life-saving technology and innovation to Public Safety," says Indranil Chatterjee, Chief Revenue Officer at RapidSOS. “Working to transform emergency response requires a partnership approach, and we continuously look for industry providers such as Vismo to integrate with RapidSOS.” The app is available for use, with immediate effect, to employees of organisations that use Vismo in the U.S. regardless of their geographical location. Vismo is proven worldwide and used by many Fortune 500 companies, which use it to ensure the safety of their nationally and globally traveling staff.

Hikvision, a world-pioneering manufacturer and supplier of security products and solutions that deliver the ideal combination of high performance and extreme value, is excited to offer a comprehensive portfolio of physical security solutions proven to protect assets, people and property at cannabis operations. With a range of fully integrated products tailored specifically for the unique needs of the cannabis industry, Hikvision is empowering businesses to maintain regulatory compliance, secure their assets, and drive long-term success. Cannabis industry "As the cannabis industry continues to expand and evolve, Hikvision remains at the forefront, providing scalable and future-proof physical security solutions,” said John Xiao, Vice President of Marketing, Hikvision USA. "Beyond facilitating security and compliance, our solutions are capable of delivering intelligent insights cannabis facilities crave to help owners make data-driven decisions for better operational outcomes." Cannabis industry presents distinctive challenges that demand specialised security measures The cannabis industry presents distinctive challenges that demand specialised security measures. Hikvision recognises these challenges and has developed a wide array of budget-friendly security solutions designed to address the specific requirements of cannabis facilities, including regulatory compliance, retail optimisation, workforce management, and cash control. Key solutions Key solutions that have positioned Hikvision as a pioneering security provider in the cannabis market include: DeepinView Cameras for Retail Stores: Hikvision's DeepinView cameras provide intelligent video analytics and features like Queue Management, Customer Traffic Counting, and Shoplifter Alarms. These solutions enable cannabis retailers to optimise operations, enhance customer experiences, and mitigate risks associated with theft. Thermal Cameras for Grow Rooms: With the ability to operate without supplemental lighting, Hikvision's thermal cameras provide 24/7 monitoring of temperature and humidity in cannabis cultivation environments, ensuring optimal conditions for plant growth while minimising energy consumption. HikCentral VMS for Security Rooms: The HikCentral Central Video Management System (VMS) is a robust software platform that offers unified video, alarm, and access control management, as well as overall system health monitoring. This comprehensive solution provides cannabis facilities with centralised control and monitoring capabilities, enhancing operational efficiency and ensuring a secure environment. Hikvision's technology Hikvision's technology also plays a pivotal role in maintaining regulatory compliance within cannabis operations. From 24/7 storage of security video to comprehensive access control systems, Hikvision provides reliable solutions that enable cannabis operators to adhere to local and state regulations without exceeding budgets. The Colorado-based medical marijuana company, 14er Gardens, deployed a total of 95 Hikvision cameras for indoor and outdoor monitoring and used Hikvision’s Pro Series NVRs for storage. These NVRs enabled them to meet the Colorado Marijuana Enforcement Division’s (MED) video storage requirements for 40 days of on- and off-site recording.

There is no denying that the COVID-19 pandemic has radically changed the way we work. In May 2021, 31% of the countries workforce was still working remotely, with 71% of businesses in professional, scientific, and technical industries remote-working. Work patterns shifting Although the conversation often focuses on office workers, the COVID-19 pandemic has impacted the way many other, non-office sectors operate. In the security industry, since the introduction of lockdowns and social distancing guidelines, the way businesses monitor sites has changed. While in the past, security guards would have patrolled the premises, companies are increasingly opting to use high bandwidth security, deploying CCTV to monitor sites - rather than people. At OV, we believe the only way to ensure CCTV is as trustworthy as a person, is to use a multi-network SIM in the device, ensuring connectivity 24 hours a day – every day. Smart Surveillance Reliable video surveillance means deploying CCTV cameras with the Internet of Things (IoT) Switching to CCTV doesn’t simply mean installing a camera on a wall. To ensure your site is monitored 24-hours a day, with real-time footage available to your staff, reliable video surveillance means deploying CCTV cameras with the Internet of Things (IoT). Smart surveillance not only reduces the need for a security officer on site, but also minimises the reliance on a member of staff continuously monitoring the CCTV footage. Instead, cameras connect to a centrally managed system, so if an emergency happens, it notifies the system. It then sends an instant alert to a designated person or the emergency services. This streamlines the typical monitoring process, removing possibilities of human errors and computer lags, increasing efficiency. And, equally as important, since the COVID-19 pandemic, it removes the reliance on in-person surveillance. Deploying IoT sensors across the site However, the role of a security guard is not always just to monitor and prevent crime. When stationed at a block of offices or flats, an officer often also monitors the premises, ensuring that everything is running smoothly, for example, checking for faults in entry systems and lifts. Though this technically sits with the maintenance team, losing a security guard in place of CCTV could risk losing another pair of eyes on the ground. This risk can be averted, if businesses also deploy IoT sensors across the site, connected to the same centrally managed system as the CCTV. Sensors send data collected in real time Sensors installed into lifts and door entry systems work in a similar way, sending data collected on the object in real time. If an error with the system arises, an instant alert will be sent, and maintenance can be scheduled immediately. Although smart solutions are on the rise, for some businesses, in-person security is still the best or the preferred option. Pre-pandemic, there may typically have been multiple security staff on-site, but to accommodate for social distancing guidelines and fewer people on the premise generally, security guards have increasingly worked solo. Wearable IoT devices for lone workers’ safety The wearable IoT devices have an emergency button and voice access installed Lone working, especially for security personnel, comes with its risks. When faced with emergencies, such as burglaries or violence, the risk of working alone is immediately heightened. To keep lone workers safe, businesses can provide staff with wearable IoT devices. The wearable IoT devices have an emergency button and voice access installed, so in the case of an urgent situation, the wearer can discretely press the button, and it will immediately alert the monitoring station, who will be able to hear what is happening at the incident location. Furthermore, wearable IoT devices can also monitor key health markers and regular movement, so if a worker either stops moving for a prolonged time, or their health markers suddenly change, an alert will immediately be sent to a pre-agreed contact, or the emergency services, to send out help instantly. Connectivity, the key to the seamless operation of IoT While this technology can protect businesses and staff, it can also help to remove instances of human errors, when inaccuracies can still occur. Ultimately, we’re handing the baton of trust over from person to tech. So, if smart technology is to perform as we expect it to, it must be connected to a reliable network. Connectivity is the key to the seamless operation of IoT, because without it, devices cannot work and losing connection for the security industry is not an option. A business needs to trust that security equipment will do its job, after all, the safety of their site and staff is in the ‘hands’ of it. Multi-network SIM is the safest option Not only are multi-network SIMs the safest option for ensuring connectivity, but they are also invaluable To confidently trust in IoT, a multi-network SIM is the safest option. Using a single network means that if that provider experiences issues or outages, so will the equipment. Whereas, with a multi-network provider, if one network drops, it will simply switch to another in the area, in order to ensure reliable security 24 hours a day. Not only are multi-network SIMs the safest option for ensuring connectivity, but they are also invaluable, as the security industry assesses the short-term future of mobile connectivity. Whether it is the closing down of 2G and 3G networks, or the availability of new technologies, such as LTE-M or 5G, opting for a multi-network SIM is the best option available. Smart security solutions as reliable as the connected network Whatever the plans are of the individual networks, a multi-network SIM ensures that you can access older services, such as 2G and 3G, as long as any network continues to supply service, and get the newer technologies, such as LTE-M and 5G, as soon as the first network makes them available. Ultimately, smart security solutions are only as trustworthy as the network they are connected to. As businesses roll out new technologies that rely on connectivity 24 hours a day to perform their job, multi-network providers should be the only option considered and utilised. With a multi-network SIM in a CCTV device, businesses can be confident that their site is monitored and secure, every hour of every day.

As the world continues to become more connected, it’s becoming increasingly important to adjust security and safety procedures in the workplace. But today’s ever-evolving office environment can present unique safety and preparedness challenges. No two businesses are exactly alike, with some located in numerous buildings or spread out across campuses, while others have employees that frequently journey from different locations, work remotely or travel internationally. With this shifting environment, Rave Mobile Safety’s recent Workplace Safety and Preparedness survey asked over 500 full-time employees in various industries across the United States about their views on safety at work and emergency preparedness. Preferred safety measures Only 57 percent of respondents indicated that their workplace currently had preparedness drills in place for critical situationsThe survey looked at how employees and companies respond to various workplace emergencies: workplace violence, active shooter, medical emergency, fire, hazmat incidents, weather events and cyberattacks/system outages. Respondents provided insight on the current state of safety in their workplace, as well as how they want to be contacted when an emergency occurs. Though opinions on the preferred safety measures differed between generations and also between on-site and offsite workers, one fact remains consistent: there is much to be done to instil a better sense of safety in the workplace. While the findings show that employees feel safe in their workplace, only 57 percent of respondents indicated that their workplace currently had preparedness drills in place for critical situations. Quick thinking Of the plans currently in place, excluding fire, 57 percent of the other major emergency plans were rarely or never tested. With so few drills in place, employees are left not knowing the best ways to respond to emergencies like weather events or hazmat incidents or if their employer recommends a certain response to situations like medical emergencies. Testing these plans is essential so that all employees, whether they are new to the company or not Even if plans are in place to begin with, not ensuring your employees understand and are comfortable with how to react to certain situations, can put the organisation in harm’s way. Testing these plans is essential so that all employees, whether they are new to the company or not, have the appropriate response top of mind and their actions become second nature during a situation that will likely require quick thinking. Workplace violence Instilling regular practices will only further ensure that responses will happen seamlessly, regardless of the emergency. Beyond the general awareness of drills and practices, most surprising in the responses was the fact that 34 percent of female respondents were unaware of workplace violence emergency plans. This is particularly shocking because workplace violence is the second leading cause of death for women in the workplace, according to the U.S. Bureau of Labour Statistics. This shows an obvious lack of preparedness from organisations. It’s immensely important that employees to understand the relevant dangers of the workplace, especially when alternative could have a fatal result. The differences between baby boomers and millennials in the workplace is a common barometer showing how the workplace is continuing to change. Emergency plans Workplace violence is the second leading cause of death for women in the workplace, according to the U.S. Bureau of Labour StatisticsWhat may have worked for previous generations must be reworked and adjusted so every generation is made aware of and understands the plans and procedures in place. These changes can help make workplace safety plans fresh and continuously relevant. With that in mind, millennials currently represent the largest segment of employees unaware of emergency plans for major workplace emergencies. 38 percent of this age group are unaware of existing emergency plans, compared to just a 28 percent average of employees over the age of 35. This could be associated with the fact that some organisations are not communicating plans with newer employees or even that organisations that employ a significant number of millennials might not have plans in place at all. Affecting everyday work If the newest generation is unaware of these plans, then it is only a matter of time before Generation Z enters the workforce and is in even worse position when it comes to emergency awareness. The survey results showed that on average, workplaces use two methods of communication for emergencies Feeling safe and secure at work should not be something that workers need to focus on, however more than a quarter of respondents that work remotely said that worrying about safety is exactly what is affecting their everyday work. With that in mind, it’s even more concerning to see that there seems to be a clear divide between current methods and preferred methods of communication during an emergency. The survey results showed that on average, workplaces use two methods of communication for emergencies, with the top two being intercom system announcement/building alarm (27 percent) and email (22 percent). Mass text messages At first, these methods seem to cover both remote and in-office employees, but survey results actually showed that both groups preferred and would be better reached during other methods. While email is the second most common emergency method currently in place by organisations, it actually ranks as the fourth most preferred method at a mere 11 percent. Even with a clear preference towards communication via mass text messages by respondents (39 percent of remote workers prefer this method), less than 20 percent of companies actually take advantage of this technology. This clear disconnect shows that organisations must find what works best for their employees instead of using methods that were previously established or that are just currently being used. Preparedness plans What remains important for organisations, regardless of size or industry, is to keep emergency preparedness plans ever evolving Communication can not only be essential to alert employees to everyday situations, like office closures, but it is also imperative in preventing emergencies to escalate when they do occur. Although this survey discusses the current state of safety in the workplace, it’s that the disconnect between employee perceptions and employer polices that’s the most concerning. Companies need to take steps to understand how their employees would like to be reached during an emergency, as well as how employees would also like to reach out to management to report their own concerns. What remains important for organisations, regardless of size or industry, is to keep emergency preparedness plans ever evolving and well communicated, so your employees are confident in the emergency plans in place. By proactively planning and practicing for emergency events through table top exercises and drills, employers can demonstrate their commitment to employee safety and preparedness and build employee confidence.

Until recently, data laws have differed from one country to the next. This meant that for those organisations conducting business or protecting assets abroad, they needed to localise both their infrastructure and policies dependant on the country they were operating in. However, with the impending arrival of the EU GDPR (General Data Protection Regulation), which comes in to force on the 25th May this year, all of that will need to change. Data management in CCTV surveillance Surprisingly, despite the fact that much has been written about the impending EU GDPR, very little attention has been devoted to the process of ensuring compliance for the operation of video surveillance, access control and other physical security systems. The EU GDPR dictates that businesses adhere to specific governance and accountability standards with regards to the processing of all data. As this includes such a large scope of data, any public or even private organisation using CCTV to monitor publicly-accessible areas must pay attention, as monitoring the public on a large scale is by default considered a high-risk activity. This includes information that shows who a person is, where they are and any other specifics about them.We have seen organisations defining corporate standards for their physical security systems based around IT standards and technologies According to numerous market research studies, many organisations are yet to take the necessary steps in order to review the new regulations and ensure the necessary changes are made to meet these obligations. To date, we have seen organisations defining corporate standards for their physical security systems based around IT standards and technologies. With the implementation deadline of the new regulations fast approaching, these should be in a better state of readiness, with standardised processes, common organisational approach and technology. Enhancing industry awareness of compliance  What’s more, a lot of legacy systems or disparate systems are still out there, and these may still have been entirely commissioned and operated by location-specific security teams. Regardless as to where your organisation stands in terms of technology, it is important to participate in the GDPR review with a greater sense of urgency.  The EU GDPR dictates that businesses adhere to specific governance and accountability standards with regards to the processing of all data Tony Porter, the UK’s Surveillance Camera Commissioner, has been incredibly vocal in recent months with regards to making security system operators aware that their activities will be subject to the GDPR and to signpost them to relevant guidance from the ICO. For those actively seeking to ensure their businesses are compliant, his organisation’s independent third-party certification is a great place to start. However, with just a few months until the regulation comes into force, it is unfortunate that his organisation is not yet in a position to confirm this will be sufficient to demonstrate compliance with the EU GDPR. Ensuring regulatory preparedness With this being said, there are still a number of steps organisations can take to ensure they are well-prepared when the law comes into play: Get involved in the GDPR discussion If you haven’t already, proactively initiate a GDPR discussion with your legal team and ask for their guidance. Conduct a gap analysis to identify what works and what might require improvement in accordance with the new regulation. Then engage your consultants, integrators and manufacturers who should be able to advise on appropriate solutions. In the vast majority of cases, it should be possible to upgrade the existing system rather than ‘rip out and replace’.The appropriate use of encryption and automated privacy tools is a logical step Adopt privacy by design Under the terms of the EU GDPR, data that is anonymised or pseudonymised is likely to be low-risk. The appropriate use of encryption and automated privacy tools is therefore a logical step. For example, video redaction that blurs out people’s faces in video unless there is a legitimate reason to reveal their identity can minimise the dangers of having security cameras deployed in public spaces. Seek out certified and sanctioned organisations, such as the European Privacy Seal group ‘EuroPriSe’, a professional organisation whose purpose is to ensure companies meet the ‘GDPR-ready’ privacy compliance standards. Consider cloud-based services Owners of on-premises video surveillance, access control or ANPR systems are responsible for all aspects of EU GDPR compliance, including securing access to the systems and servers storing the information. However, by working with an approved cloud provider it is possible to offload some of these responsibilities. For example, we partner with Microsoft Azure to offer these systems ‘as a service’. This pathway significantly reduces the customer’s scope of activities required to ensure compliance and is highly cost-effective. Yet it is important to realise it isn’t a full abdication of responsibility. You remain accountable for ensuring data is classified correctly and share responsibility for managing users and end-point devices.  With data laws changing around the world, businesses need to seriously consider how their security technology investments will help them manage risks in order to keep pace. With the GDPR deadline approaching, it is the ideal time to re-evaluate practices, partner with forward-thinking vendors and adopt technologies that will help meet privacy and data protection laws. This way, businesses can minimise risk, avoid costly penalties and be ready for anything.

Kent Community Health NHS Foundation Trust (KCHFT) has become the first UK health service provider to adopt CriticalArc’s SafeZone technology for lone worker protection, staff safety, mass and targeted communications, and emergency response coordination.   SafeZone was acquired through the UK Government Cloud 12 Framework and is being delivered in partnership with Chubb UK. The service will help provide rapid emergency assistance for the Trust’s 5000 plus staff – including lone workers out in the community – with specialist help available regardless of the user’s location. Improving workforce management The technology precisely locates checked-in users and enables control room operators to coordinate faster responses, for example, by directing all relevant responders to the scene of an accident. As well as improving personal safety for thousands of healthcare workers across Kent, senior managers believe the technology will deliver far-reaching efficiency benefits that could serve as a model for other NHS trusts to follow. For example, SafeZone will improve workforce management, communication and coordination between local care teams and their team leaders.   The technology allows the Trust to set-up any number of user-groups in specialist categories The technology allows the Trust to set-up any number of user-groups in specialist categories so that alerts can be directed to the most appropriate manager, depending on whether the staff member is asking for routine advice, reporting a non-urgent problem using the ‘See it? Say it!’ feature in the SafeZone app, or calling for emergency response. This will allow more efficient and flexible coordination of care delivery. Streamline reporting processes The technology is also expected to lead to more accurate recording of aggression against staff, and reporting of health and safety issues, because incidents can now be escalated directly to the Security Team for recording and provision of advice and guidance with additional support from their clinical line managers. Managers say this will help streamline reporting processes and make it more likely that staff will report problems. “This will give us a more accurate picture of risks, and free-up our clinical teams to focus on delivering patient care, while the security department can intervene more effectively to keep people safe,” says Wayne Sherratt, KCHFT Head of Security. Maintaining uninterrupted response Chubb’s 24/7 control room operation will ensure seamless monitoring and support for the healthcare teams Chubb’s 24/7 control room operation will ensure seamless monitoring and support for the healthcare teams at night, maintaining uninterrupted response even when the trust’s Security Team aren’t immediately available. Chubb’s controllers will provide advice for staff requesting help and contact the police as needed. Wayne added: “Chubb have demonstrated a flexible and supportive approach to our particular needs.” The SafeZone solution will replace more traditional lone worker technologies that were previously locally managed, creating siloed systems. With NHS providers under continual financial pressure, Wayne hopes the new service will deliver significant savings by providing a single-platform centralised solution for the whole trust. Send early notifications Further savings will be generated by SafeZone functions including ‘tip reporting’ which will make it easy for staff to send early notifications highlighting issues –anything from broken equipment to a spill in the stairwell that could cause an accident. SafeZone is already used by over 45 per cent of universities in the UK to improve safeguarding for students and staff, and many of its capabilities will be as transformative for the healthcare sector, says Darren Chalmers-Stevens, CriticalArc’s, Chief Operating Officer. “CriticalArc is now helping to provide the best round-the-clock protection for nurses, medical teams, and care staff across Kent. As the first NHS provider to adopt SafeZone, KCHFT is demonstrating its determination to make staff safety and wellbeing a top priority, and to unlock significant new benefits in terms of staff retention, efficiency of operations and value for money. SafeZone makes it easy for organisations to connect with their people – whether they are based remotely, lone working in the community, travelling on business, or present on-site – transforming how they respond to incidents and allowing them to offer Safety Everywhere™, wherever there is a duty of care.”

Silverstein Properties, a renowned real estate development, investment and management firm, has introduced contactless access to its 7 World Trade Center office building, located in New York City, USA, through an employee badge in Apple Wallet. Silverstein Properties’ employee badges in Apple Wallet allow users to easily access its office buildings, tenant floors, fitness centres and amenity spaces, using their iPhone or Apple Watch. Starting at their 7 World Trade Center office space, the company plans to offer the service to its 50,000 office customers in New York, Philadelphia and Los Angeles in the coming months. Contactless access control solution Tal Kerret, President of Silverstein Properties, said “We are proud to make it easy for our employees and customers to get into our buildings, their offices, and our shared lounges, cafes, conference facilities and yoga studios, using employee badge in Apple Wallet on iPhone and Apple Watch,” He adds, “Through our Inspire app, we can now provide and manage access to any number of buildings and spaces, in a safe and secure way.” This marks an important milestone for the U.S. real estate industry, as property owners and employers reimagine the workplace experience for their employees. How the employee badge contactless access control solution works: Seamless Set-up: Employees and tenants can add their employee badge to Apple Wallet, after an initial set-up through Silverstein’s Inspire app. Once added, the badge will give them access to enter their office building, office space and shared fitness and amenity spaces. Unlike the physical cards, there is no waiting time for gaining building credentials and access for new employees. Simply Tap iPhone or Apple Watch to Unlock: Once an employee badge is added to Apple Wallet on iPhone or Apple Watch, users can hold their device near the door’s NFC-enabled lock to access secured areas. With Express Mode, tenants don’t need to unlock their device, to use their badge in Apple Wallet. If their iPhone needs to be charged, they can still use the device to access their office or amenity areas, for up to five hours with Power Reserve. More Secure and Private: Employee badges in Apple Wallet are stored on personal devices and take full advantage of the privacy and security, built into iPhone and Apple Watch. When a Silverstein employee uses a badge in Apple Wallet, it is never shared with Apple or stored on Apple servers. If their iPhone or Apple Watch is misplaced, the owner of the device can promptly use the Find My app, to lock the device and help locate it. Employee badges in Apple Wallet Employee badges in Apple Wallet are provisioned from Silverstein’s Inspire app Employee badges in Apple Wallet are provisioned from Silverstein’s Inspire app, using SwiftConnect Access Cloud, which manages and connects disparate access control systems across owner and enterprise portfolios with mobile credential platforms, user directories, and other systems that influence physical access requirements. SwiftConnect’s Access Cloud and Silverstein’s Inspire app integrate with HID Origo, a cloud platform that enables lifecycle management of mobile credentials. Leveraging HID’s Seos credential technology The solution leverages HID’s Seos credential technology, in order to deliver an intuitive, private and secure access transaction, when a user presents their iPhone or Apple Watch to HID Signo Readers. To deliver this access experience, in even the most extreme circumstances, employee badges stored in Apple Wallet work in Power Reserve mode, when the iPhone needs a charge. Björn Lidefelt, the Executive Vice President and Head of HID Global, said “We are delighted to partner with Silverstein and SwiftConnect to bring new-age experiences that transform how property owners provide value to employees and tenants,” Transforming how users navigate modern workplaces Björn Lidefelt adds, “We are excited to extend our collaboration with Apple in providing this ground-breaking experience that transforms how users navigate the modern workplace.” Matt Kopel, President of SwiftConnect, said “The remote and programmatic provisioning of credentials and permissions to users in real time will open up new ways in which people interact with and use buildings and offices.” Matt Kopel adds, “We are excited to work with Apple, HID Global and Silverstein Properties in this digital transformation of how customers access and engage Silverstein Properties’ portfolio.” New offering under Inspire This new offering falls under Inspire, Silverstein’s holistic customer experience programme This new offering falls under Inspire, Silverstein’s holistic customer experience programme that reshapes how, when and where its customers work. Inspire brings hospitality services, social and wellness programming, data-driven workplace technology and a flexible workspace solution under one umbrella. Every customer in Silverstein Properties’ office and apartment buildings has access to a range of wellness services, amenities and flexible work, and meeting spaces, across the company’s 16 million square foot office and residential portfolio in Manhattan, Philadelphia, and Los Angeles, USA. The real estate company’s customers can take advantage of services ranging from hotel-quality on-site concierge to social and wellness programming that integrate seamlessly into their work routine. Contactless access control via the Inspire app The contactless access through the Inspire app also allows Silverstein customers to access shared office space on specific days. For example, one company could lease an office suite at 7 World Trade Center on Monday and Tuesday, and another company could lease the same space on Wednesday through Friday. Since its inception 65 years ago, Silverstein Properties has been recognised for driving innovative technology adoption to enhance the tenant experience. The company has built a reputation for developing exceptional projects, enhancing local communities, providing outstanding services to clients and partners, and driving innovation within the industry.

In a surveillance monitoring context, video metadata refers to the structured details that the user can extract from given video footage. It is data that provides information about other data – a “data about data” in short. Human-based video metadata, as its name suggests, are data derived from human targets in the monitored scene. It can be utilised based on user’s requirements to significantly enhance the management and operation of various application scenarios, while carefully maintaining people’s privacy at the same time. To give some insights into its practical usage, here are three conventional applications of human-based video metadata to adopt based during monitoring needs: 1) Searching targets One of the most common applications of human-based video metadata is for target searching after an event. Intelligent surveillance devices, such as the Dahua WizMind products, offer a Quick Target Search function that can locate suspects in time using their physical attributes. Irrelevant targets in the captured images are filtered out by the back-end devices (IVSS, NVR) or by the platform Target attributes include beard, glasses, mask, hat, etc., which are continuously being developed and increased to meet the requirements of various application scenarios. Irrelevant targets in the captured images are also filtered out by the back-end devices (IVSS, NVR) or by the platform. It can capture up to 640* targets (with attributes) per second with an impressive detection rate of 98%*. Generating statistics In addition, another useful application of human-based video metadata technology is for target statistics. WizMind counts in real time the human targets in the monitored scene and filters them based on target category and direction. The directions include A>B, B>A, or A<>B. And to top it up, it can also generate reports by year, month, and day. It can capture up to 96** objects per frame, providing a detection rate of 98%** and an accuracy rate of 96%**. 2) Detect PPE wearing WizMind can detect wearing PPEs in construction sites including safety hats, protective vests, face masks, and glasses Wearing personal protective equipment or PPE is a must on any construction site. Depending on the scope of the project, monitoring the proper wearing of PPEs on the site could be a tough challenge to implement. The latest PPE Detection Technology of Dahua WizMind can detect wearing of commonly used PPEs in construction sites including safety hats, protective vests, face masks, and glasses. It can even detect the colour of the uniforms (top and bottom) of workers. When a violation has been detected, the site supervisor or manager can be notified via the DMSS mobile app. Similar to target searching and statistics functions, it also offers a detection rate of 98%**, with an accuracy rate of 96%**. 3) Aid city road planning Who would have thought that aside from vehicle-related data, statistics related to people on the street can also be useful in planning city roads? By collecting attributes of pedestrians, directions, and periods, local road planning departments can design better roads tailored for road users and commuters. One good example is the Dahua solution developed for a local organisation in Ireland. Aside from motor vehicles and non-motor vehicles, metadata of pedestrians are also captured on main city roads and streets around plazas. These data are then securely transferred to an SFTP server for further data analysis. The data summary is relayed to the local transportation department to help them plan and manage streets more efficiently. Key Takeaways Human-based video metadata can be effectively utilised to optimise the monitoring operation of various application scenarios. Metadata based on human targets can be used to search suspects after an event, and to generate accurate statistics of the people in the monitored scene. Also, these structured data can be used to detect proper wearing of PPEs in a particular site, and help local transportation departments in planning and maintaining city roads to benefit the general public.

When families seek hospice care for loved ones, they face a challenging and emotional time. Ohio’s Hospice comforts these families with compassion and individualised care. To provide the best end-of-life care, this not-for-profit enterprise has looked for ways to increase efficiency, across the organisation. Partnership with WonderBotz Working in close partnership with WonderBotz, Ohio’s Hospice introduced a Blue Prism digital workforce with such success that it won the Best Newcomer Award at the 2021 Blue Prism Customer Excellence Awards. As a not-for-profit organisation, Ohio’s Hospice focuses on people, not profits. The healthcare provider aimed to increase operational efficiencies, reduce costs, and improve service delivery. Additionally, with COVID-19 came unique challenges to the organisation, creating a renewed urgency to automate back-office processes. Blue Prism’s Robotic Operating Model In cooperation with WonderBotz, Ohio’s Hospice launched an intelligent automation programme In cooperation with WonderBotz, Ohio’s Hospice launched an intelligent automation programme and had six processes automated, in less than eight months. In order to give the automation programme a strong foundation, they turned to Blue Prism’s Robotic Operating Model for guidance. Early on, Ohio’s Hospice secured executive sponsorship, established a steering committee with representatives from across the business and identified the highest-value automation opportunities. Hospice patient onboarding One particularly impactful process is hospice patient onboarding. The organisation helps physicians and hospitals seeking end-of-life care services for patients and responds immediately to these urgent referrals. Now, when the referring medical provider contacts Ohio’s Hospice, the intake team uses Blue Prism’s human-in-the-loop platform, Blue Prism Interact, to gather the patient’s medical data, demographics, and insurance information. Digital workers then identify the next steps for administrators and alert staff to patients who will need an in-person visit. Intelligent automation The digital workers assign the patient to a direct care team for related services and create or update an electronic health record. Intelligent automation has reduced manual data entry for staff and increased service delivery turnaround from referral to admission, and increased employee satisfaction.

Digital Barriers, a globally renowned provider of edge-intelligent surveillance and security technologies, reveals its collaboration with the Future Farms Cymru project, run by North Wales Police. Real-time surveillance solutions Digital Barriers has equipped a farm in North Wales with its real-time surveillance solutions, to demonstrate the role that sophisticated technologies can play in cutting the cost of rural crime, estimated by the National Farmers Union to have reached 54 million pounds in 2019. Rural areas and farmland can be inherently difficult environments to secure. However, Digital Barriers’ scalable and flexible solutions are designed to work in demanding conditions, such as remote and vulnerable locations. AI-based edge analytics Digital Barriers’ video streaming capability and AI-based edge analytics can provide reliable and secure monitoring Proven and trusted within the military and defence domain, Digital Barriers’ state-of-the-art video streaming capability and AI-based edge analytics can provide reliable and secure monitoring, thereby protecting people, places and assets. The first technology being showcased as part of Future Farms Cymru project is a live streaming body worn camera for the enhanced protection of lone workers. If an incident occurs, the wearer can press the urgent assistance button, which transmits video and a live GPS location back to a designated monitoring centre, providing immediate response. EdgeVis Shield The second is EdgeVis Shield, a combination of easy-to-deploy ground sensors that can be used to secure vast perimeters, including farmland containing high value assets. The autonomous system automatically detects when irregular behaviour occurs around a perimeter, sending alerts and live video, if a trespasser or vehicle approaches. PC Dewi Evans of the North Wales Police Rural Crime Team commented on the announcement, “In recent years, we are increasingly seeing rural communities and businesses being targeted by criminals. Therefore, it is vital that rural businesses employ the right security methods to protect their assets. Criminals need to know that the farm they’re targeting could be equipped with this cutting-edge technology and they will be almost certainly caught.” Countering rise in rural crime Neil Hendry, Vice President EMEA at Digital Barriers, said, “I am happy that our technology is being used on the front line in the fight against rural crime. The COVID-19 pandemic has adversely affected businesses of all shapes and sizes, with farmers struggling to protect themselves against criminal activity.” Neil Hendry adds, “Future Farms Cymru is an important initiative, and we are delighted to be able help shape and support the future food and farming policy, with our robust video surveillance technology.”

Mines are unique operating environments with highly specific health and safety challenges. In particular, underground mining operations typically experience low-visibility conditions and light pollution from flashlights, vehicle lights and reflective strips on equipment and clothing, making traditional surveillance and safety monitoring difficult. These were some of the challenges facing Jiangzhuang Coal Mine in the Shangdong Province of China, which covers an underground area of 43 square kilometres, and produces more than 1.8 million tons of coal each year. The top priority for the mine’s management team is worker safety, and working practices and production are monitored 24 hours a day to minimise accident risks. Aging surveillance system Kong Qingwei, Director of the Jiangzhuang Coal Mine Dispatch Office, says, “We need to respond immediately to unsafe situations in the mine, whether they are caused by environmental factors, poorly performing machines, or employees not following authorised work procedures.” Its aging surveillance system made health and safety monitoring difficult in key areas of the mine Although the mine invests heavily in safety training and equipment for workers, its aging surveillance system made health and safety monitoring difficult in key areas of the mine. “Our previous surveillance system required us to monitor around 30 screens, 24 hours a day, often with sub-optimal image quality caused by low-light conditions or light pollution,” says Kong Qingwei. “This made our jobs extremely difficult and tiring, as well as impacting our ability to respond to safety issues quickly enough.” Maximising worker safety To address its health and safety challenges, Jiangzhuang Coal Mine has implemented an intelligent video surveillance and control system from Hikvision. The Hikvision solution supports crystal-clear video imaging, even in low-light conditions, or where light pollution is created by lights or reflective strips. This quality and clarity of imaging ensures that hidden risks can be identified more quickly and easily, allowing the safety team to respond more quickly and to protect workers in all areas of the mine.   Improving worker health and safety In addition to the improved imaging capabilities, the Hikvision cameras incorporate deep learning technologies to identify and respond to health and safety risks in the mine automatically, and in real time. Specifically, the cameras can identify when employees deviate from approved work procedures and send alerts to the safety team to ensure staff can be deployed before accidents occur. The new Hikvision system increases worker safety by monitoring the areas around winches and other equipment" For example, it is prohibited for workers to come too close to winches when they are working due to safety risks, but this is hard to monitor with traditional video cameras. “The new Hikvision system increases worker safety by monitoring the areas around winches and other equipment, and by sending alerts if employees get too close,” says Kong Qingwei. Delivering continual improvement  In the first three months of operation, the new Hikvision system identified more than 30 deviations from safe operating procedures. Zhang Liu, Deputy Chief Engineer at Jiangzhuang Coal Mine, says, “In the past, many of these safety risks could have gone unnoticed. However, the Hikvision system has allowed us to identify every incident in real time and to take immediate action to protect our workers, which is a hugely satisfying outcome for us.” As well as alerting the team to potential security risks in real time, the Hikvision system also records the details of any safety incident for later analysis. “As well as accurately capturing deviations from safe working procedures, the Hikvision system supports playback and download functions,” says Zhang Liu. “We can use the insights we record to deliver continual improvement for safety procedures, and, ultimately, to support our vision for a ‘zero-accident’ mine,” he adds. Addressing mining-specific safety requirements The Hikvision solution is configured to support specific mining-safety applications, such as constant monitoring of surface water levels in different areas of the mine. With the Hikvision system, we can manage surface-water levels constantly" “Constant seepage from rock formations means that surface water can accumulate in different areas of the mine, which is a problem in terms of potential flooding, damage to infrastructure, and worker safety risks,” says Zhang Liu. “With the Hikvision system, we can manage surface-water levels constantly and take action to deal with any problems that arise before water levels exceed safe limits,” he adds. Increasing effectiveness for the safety team In addition to surface water management, the Hikvision solution supports improved safety in other potentially dangerous areas of the mine, including inclined tunnels that are used for transporting coal and other materials underground. “The Hikvision system is like an intelligent 'eye' for us in all areas of the mine, helping us to identify potential safety issues in a timely and accurate way and to protect our workers at all times,” says Kong Qingwei. With automated alerts for all manner of potential safety threats, the safety team can be far more effective, with no need to monitor video images constantly. “Instead of looking at grainy images on 30 screens, we can now spend more of our time responding to incidents, supporting workers, and keeping them safe,” says Zhang Liu. “This is a classic example of how automation can help to improve mine safety, while also reducing the tiring workloads associated with manual monitoring of screens.”

There is safety in numbers, or so the expression goes. Generally speaking, several employees working together tend to be safer than a single employee working alone. Even so, some environments require that workers complete their jobs alone, thus presenting a unique combination of security vulnerabilities. The U.S. Occupational Safety and Health Administration (OSHA) defines a lone worker as “an employee working alone, such as in a confined space or isolated location.” We asked this week’s Expert Panel Roundtable: How can security technologies help to protect "lone workers?" 

The death of Michael Brown at the hands of police in Ferguson, Missouri, in August 2014, highlighted to the public, the importance of body-worn cameras. There was no bodycam footage of the Ferguson tragedy. Arguably, it would have shed additional light on the shooting. Since then, body cameras have become a tangible legacy of Ferguson, Missouri. Bodycam footage is seen as providing greater accountability and ensuring an impartial record that can support, or debunk, any claims of police misconduct. Body-worn cameras are also finding their way into broader usage, even including customer service applications. We asked this week’s Expert Panel Roundtable: How important will body-worn cameras be moving forward? 

In the past few weeks, the light at the end of the COVID-19 tunnel has brightened, providing new levels of hope that the worst of the pandemic is behind us. Dare we now consider what life will be like after the pandemic is over? Considering the possible impact on our industry, we asked this week’s Expert Panel Roundtable: Which security technologies will be most useful in a post-pandemic world?