Lone worker protection
PerpetuityARC Training, part of the Linx International Group has launched an Advanced Close Protection course, designed for those who have already gained their SIA or equivalent license. This highly practical course provides close protection operatives with an advanced understanding of close protection protocols, including situational awareness, risk management and unarmed conflict management. Risk management and situational awareness This is a hands-on, best-practice course which involves the...
Edesix, providers of Body Worn Cameras (BWC), will be showcasing its integration to leading Video Management Service (VMS) platforms at IFSEC 2018. VideoManager software ONStream integrates Edesix's VideoManager software with existing VMS, traditionally used to showcase fixed IP camera footage. This software enables ONVIF compliant VMSs to display Body Worn Camera footage, allowing live feeds from wearable cameras to appear alongside CCTV footage, meaning captured video can be instantly shared...
Veracity, a global designer and manufacturer of innovative IP transmission products, long-term surveillance storage and an advanced, modular integration platform for Command and Control Centers, is a key sponsor of the IAPSC Annual Conference and will be presenting to the attended delegates in San Diego, CA during the three-day event. Veracity will be promoting VIEWSCAPE, their comprehensive Command and Control system. Featuring an advanced, modular integration platform, VIEWSCAPE gives o...
Send For Help — a lone worker protection firm in the world which provides 24/7 emergency response via personal safety alarms — has been included in this year's prestigious Financial Times ‘FT1000’ list of Europe’s fastest growing companies. The list comprises of the top 1000 companies in 31 countries across Europe that have achieved the highest percentage growth in revenues between 2013 and 2016. Send For Help was ranked 625th on the list — one of just 158 o...
Until recently, data laws have differed from one country to the next. This meant that for those organisations conducting business or protecting assets abroad, they needed to localise both their infrastructure and policies dependant on the country they were operating in. However, with the impending arrival of the EU GDPR (General Data Protection Regulation), which comes in to force on the 25th May this year, all of that will need to change. Data management in CCTV surveillance Surprisingly, des...
Body-worn cameras are becoming more common every day, driven both by needs of the marketplace and technology developments. However, questions remain about the usefulness of the devices, and their future role in promoting safety and security. We asked this week’s Expert Panel Roundtable: What are the challenges of body-worn cameras for the security industry?
In recent years, organisations have transformed the way we prepare, respond to and manage emergency situations globally. Through the rapid uptake of new technologies, organisations can accurately account for their individuals in the event of an emergency and maintain the safety of their employees and visitors. In the event of an emergency in an organisation, an efficient and rapid evacuation is of the utmost importance, as hundreds or thousands of people need to be evacuated as quickly as possible. The objective of the building evacuation is an efficient relocation of people from a hazardous building under imminent danger to safe areas through safe and rapid evacuation routes. Smart building technology While we cannot prevent some situations, organisations can take steps to mitigate risks against their personnel to ensure that their workplace safety comes from a properly designed emergency evacuation plan. To minimise evacuation–related casualties in a building emergency evacuation, smart building technologies can be used to share or relay information in real-time among evacuees. Technology is beginning to dominate many aspects of the emergency management profession. This is particularly evident during disaster response. The role of technology in emergency management is to connect, inform and ultimately save the lives of those impacted by an emergency. In whatever industry you operate in, employee safety and lone-worker protection are critical. The advancement in security technology enables responders to coordinate rescue missions and work efficiently from the minute they arrive. It can help organisations analyse, track and study emergency preparedness so that we can always be learning and developing better solutions — and prepare to keep employee safety as a priority. Challenges to emergency evacuation A primary challenge in emergency evacuation situation is communication. From an organisation point of view, the ability to articulate a situation to emergency responders is of the utmost importance when an incident occurs. A breakdown in communication could be a result of lack of emergency planning. Having a clear Emergency Action Plan (EAP) that staff are well informed of and well-prepared for limits panic and ensures that employees, visitors and contractors arrive safely and as quickly as possible to the outside of the building in the case of an emergency. Your plan must identify your organisation has: A clear passageway to all escape routes Clearly marked escape routes that are as short and direct as possible Enough exits and routes for all people to escape Emergency doors that open easily Emergency lighting where needed Training for all employees to know and use the escape routes A safe meeting point for staff In addition to having a carefully planned EAP, the use of technology in your organisation can only further strengthen your emergency planning efforts. Advancements in emergency management When it comes to considering advancements in emergency management, past procedures must be taken into account to realise how far we’ve come. Think of the stock market - imagine a newspaper published stock prices a day later. Old technologies are like that newspaper: out-dated and obsolete. When an emergency begins, all personnel exit the building and use their staff or visitor badges to swipe safe at designated muster points located at the assembly point Manually recording mustered personnel such as paper-based roll calls, building sweeps and word of mouth are not only slow but are a high-risk, time-consuming and ineffective process. They do not provide 100% accuracy when it comes to accounting for all personnel that were on-site when the emergency began. By 21st century standards, these methods are outdated. Organisations need to use the power of the digital world not just to connect people though social media platforms but more importantly use it to keep our people safe by improving how our evacuation plans are executed. Automated emergency evacuation technology Having an automated emergency evacuation solution can drastically improve emergency communications. In the event of a building evacuation, the most important process is ensuring that all personnel are accounted for and marked safe. Installing a digital emergency evacuation solution improves emergency response drastically Building intelligence gives first responders and the incident commander 20/20 foresight as they approach a fire or other non-fire emergencies in a complex structure, allowing better decision-making as an incident is unfolding and ultimately, better outcomes. Presently, the information that reaches first responders about an emergency is minimal. Installing a digital emergency evacuation solution improves emergency response drastically. Real-time updates can provide critical knowledge to an incident commander and real-time access to building systems data holds the potential to improve fire service safety and response capabilities. When an emergency begins, all personnel exit the building and uses their staff or visitor badges to swipe safe at designated muster points located at the existing assembly point. The transition over to new technology methods is eased by leveraging the use of existing technology in an organisation such as access control cards. As personnel swipes safe, a digital missing list is produced on all smart mustering devices associated with the emergency evacuation. This real-time information provides automatic updates on who is still missing or unaccounted for and pinpoints their last known location. Benefits to the organisation Most organisations understand the value of providing a safe and secure working environment for their employees. By investing in workplace safety and health measures, employers can expect to reduce fatalities, injuries and illness. It can also have a cost savings benefit such as lowering worker’s compensation costs and medical expenses, and health and safety penalties. By investing in new technology, such as a digital emergency evacuation system, it sets the standard of security within your organisation. It fosters better communication within a company and helps to improve workplace safety.
Many organisations, especially those belonging to the construction or manufacturing sectors, have branches at remote locations. Installing biometric attendance marking devices often becomes difficult at such sites. This only adds to the inconvenience of employees as well as the supervising personnel for proper attendance management. Advancement of technology has allowed supervisors to solve this problem with ease. Battery backup units used with the biometric devices allow employees to mark attendance right from where they are, instead of having to go to the office, which may be at a great distance. Matrix, a telecom and security solutions provider, offers such a battery backup device - COSEC VEGA BBU. This wireless device, which can be used in conjunction with COSEC VEGA devices, is specifically designed to assist in collection of employee attendance data where installation of punching devices may not be possible. It is also useful for organisations located at remote sites where power supply and wiring are major issues. COSEC VEGA BBU features Battery Backup: VEGA BBU can be used in conjunction with any of the COSEC VEGA devices. The battery power supply can last for as long as five to six hours. Wireless Connectivity: Despite being a wireless device, it can be connected with a central server for real-time storage of attendance data through Wi-Fi/3G connectivity. Mobile Attendance Marking: Sites where employees are spread across a large area, such as mines, construction sites, etc. accurate collection of attendance data may become a challenge. With VEGA BBU, the in-charge can go to each employee and have his or her attendance marked.
Will Murray, Marketing Director of leading lone worker protection provider, Send For Help group, has been elected to Chair the BSIA’s Lone Worker Section. The appointment means that the Group now occupies an unprecedented three spaces on the Section Committee, with each subsidiary brand receiving representation. Operations Director, Ricardo Pombo and IMC Operations Manager, Nick Shea will be attending future BSIA meetings on behalf of Peoplesafe and Skyguard respectively. Will Murray will continue to represent Guardian24. Enhancing Send For Help’s position As the largest supplier of lone worker protection globally, the new roles further enhance Send For Help’s position at the forefront of the lone working industry. The objectives of the BSIA’s Lone Worker Section are to raise awareness and educate the market, and assist in development of industry standards by working with key stakeholders. The BSIA (British Security Industry Association) is the trade association for the UK’s professional security industry, with its members comprising representatives from a number of organisations within the sector. On being elected to head up the Committee, Will Murray commented, “I’m absolutely thrilled to take on the role of Chairman. Having been involved with the BSIA for nearly 10 years, I’m looking forward to playing a greater part in helping to shape the industry and working closely with the Section to raise standards and promote safer lone working.” James Kelly, Chief Executive of the BSIA, commented, “As a membership organisation, the BSIA’s members are the lifeblood of the Association and play a vital role in helping to drive the Association forwards. Our section chairmen dually serve their member company as well as the BSIA, dedicating time and effort to the development of the private security industry.”
Following an independent audit by the National Security Inspectorate (NSI), lone worker safety solution StaySafe has been approved for the provision of lone worker device services in accordance with the updated British Standard BS 8484:2016. BS8484: 2016 supersedes the original BS 8484:2011, which StaySafe was awarded in 2015, and defines stringent guidelines regarding lone worker devices. A BS8484 accreditation is only awarded to solutions that are deemed to be fully compliant with current safety legislation and practices. StaySafe monitoring service StaySafe is an app and surrounding cloud-based monitoring service which tracks a lone worker’s location via GPS and alerts their manager if they do not check-in within a specified time. The app works on iPhone, Android and Windows and offers a wide range of functions including panic button, check-in, GPS tracking, man-down and duress alerts. If an employee activates the app’s panic button or fails to check in, alerts are automatically triggered on screen and via text and email, allowing an employer to take immediate action. Monitoring can be done in-house via an online Hub or outsourced to one of StaySafe’s monitoring and response partners who offer 24/7 services. British Standard of approval Don Cameron, CEO StaySafe added; “achieving BS 8484:2016 status means we remain one of the handful of lone worker safety devices available in the market that meet the stringent British Standard of approval. It is a core part of our business to be independently recognised as having a solution that is fully compliant and of the highest quality as there is nothing more important to us than ensuring peoples safety”
SmartTask, the employee scheduling and mobile workforce management system, is helping SME security businesses to gain competitive advantage by developing innovative patrol monitoring services. Barnsley-based CadSec Security has used the software to launch a managed control room solution, which is available to customers that are looking to gain added visibility and control over mobile or static teams. SmartTask “We have traditionally provided dog handling and alarm response services to the security sector, but one of our customers was looking to implement an advanced proof of attendance solution and came to us for help,” explains CadSec Security’s Lukas Cadman. “After a review of the marketplace we selected SmartTask based on its ability to combine a wide range of employee scheduling, patrol monitoring and workforce management functionality.” The proof of attendance solution monitors the status of security teams working at 25 sites nationwide. The system uses sophisticated call taking software, so guards only need to call from a designated landline or mobile number, inputting their unique PIN and site number, to book on-and-off of their shifts or register an hourly check call. This real-time visibility is providing an efficient means of managing a static and mobile guards, providing complete peace of mind that personnel are safe and meeting agreed service commitments. Remote control room service CadSec Security uses SmartTask’s interactive dashboard to provide a managed control room service remotely from its central base. The live view functionality, developed specifically for control room operations, offers at-a-glance visibility, with real-time updates and automatic refresh, which provides a checklist of all missed and expected calls. As a result, CadSec Security is able to track the attendance, status and safety of the customer’s guards, responding quickly to any operational issues, security alerts and lone worker alarms. “SmartTask is enabling us to provide an added-value service to our customers by helping them overcome some of the operational challenges they face. Our new managed control room solution is able to monitor the delivery of contracted work, so we can take corrective action to avoid dropped shifts and non-compliance of service. We anticipate that the impressive functionality of SmartTask will enable us to introduce other workforce solutions moving forward, so we can further differentiate our offering in the marketplace and win new business,” concludes Cadman. Paul Ridden, CEO of SmartTask commented: “We are working closely with a wide range of security services providers to develop employee scheduling and mobile workforce management solutions that deliver a wide range of business and operational benefits. Our system is already enabling companies to better manage contract service delivery, improve operational control and quality, raise customer satisfaction and support duty of care to staff.”
Rapid changes in technology span both the consumer and the physical security markets. In the consumer market, technology innovation is nowhere more apparent than in the palms of our hands, where we all hold the latest smartphones and mobile devices. Simply put, the unprecedented power and capabilities of today’s smart phones have changed our lives. No wonder they are also having an impact on our business of physical security systems. Although a consumer product, smartphones increasingly play a role in security. We asked this week’s Expert Panel Roundtable: How are smartphones impacting technologies in the physical security market?
Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communications, will be exhibiting its Eko range of patient and staff protection systems on Stand 404 at the Design in Mental Health conference and exhibition. The event takes place at the National Conference Centre near Birmingham, from 15th-16th May. Multitone will exhibiting its Eko family of safeguarding systems, which includes the award winning EkoTek and EkoCare communications solutions for staff/patient protection and lone workers. The Eko range is an onsite two-way wireless protection system that raises an alarm or summons help at a touch of a button. Matt Byrom, Product Manager at Multitone commented, “The Eko family of products is designed to provide reliable but discreet protection, that is perfect for mental healthcare facilities." "The system has been proven in hospitals around the world, including The Retreat in York, a treatment centre for mental health needs, where it enables staff and patients to easily summon assistance to their exact location using either a portable device or wall-mounted button.” The Design in Mental Health show is the perfect opportunity for anyone in the NHS or private healthcare industry to understand the advantages of Multitone’s solutions" Failsafe wireless technology With separate alarm levels for assist and emergency, alerts are routed via a smart radio-based network of beacons and repeaters. The alert can be forwarded to any device or set of devices including pagers, two-way radios, DECT phones, email or a mobile smart device, via a dedicated and highly secure app. Using wireless, failsafe technology, EkoTek and EkoCare both offer cost-effective installation (with no need for mains rewiring), long battery life and impressive reliability. In the unlikely event of a network repeater failing, the message is rerouted to ensure the alert is always delivered. The devices are also IP67 rated (resisting dirt and cleaning with sprays or disinfectant) and the system can also be integrated with fire alarm systems. Matt concluded, “This event focuses on the design of mental health facilities and creating calm therapeutic environments for the benefit of patients and staff alike, which is precisely the approach of the Eko family of products. The Design in Mental Health show is the perfect opportunity for anyone in the NHS or private healthcare industry to understand the advantages of Multitone’s solutions and to discuss specific requirements with the team on our stand.”
Security and safety services needed by local authorities are often handled in a fragmented way. However, a number of councils are taking a different approach, particularly with regard to monitoring. Adding security and safety monitoring to a local authority CCTV control room allows many of these services to be joined up at the same time as providing a source of badly needed revenue generation. This also supports the broader aim of using intelligent technology to help deliver the Smart Cities initiative. To achieve this effectively, an integrated software platform which supports the full range of monitoring services is required. Logged user data A good example of this is Bradford Council which has recently added lone worker monitoring to its public space CCTV and alarm receiving control room. A full protection service, monitoring dedicated devices and mobile phone apps are handled on the council’s Bold Gemini system. When an SOS alarm is sent, the operator can immediately view the user’s exact location as well as listen in to live and recorded audio to verify the alert. A simple to follow workflow is presented for the operator to escalate the alert if necessary. In addition to deploying response services, the operator can open up a two-way conversation to provide support and assistance. All data, user and operator actions, and audio, is logged in the system. The Gemini software support geo-spatial geofencing, overview maps, track over ground indicators, comprehensive scheduling, timed check calls, duress features, and a full suite of user and system reports. Medical and other user data can be stored within each record, enabling the operator to provide an intelligent, informed and measured response. Discreet call for help solution Bradford CCTV Manager, Phil Holmes, commented, “Our CCTV system has proved its value over many years with its contribution to public safety and the detection of crime. In addition, the authority has an obligation to keep its employees safe, particularly as the number of people working on their own continues to grow. The technology provided by Bold enables our staff to discreetly send a call for help, with location details and voice verification, either from their smartphone or a GPS device. Adding this protection service to our existing alarm and CCTV monitoring service provides a joined-up safety solution, enhances the safety of staff and adds value to the control room.” “We work closely with Bold to develop innovative solutions which meet the specific needs of our users across the range of monitoring services. Without this integrated approach, it would be difficult to achieve the level of efficiency needed to achieve sufficient return on the investment in our monitoring facility, and also the confidence to provide more monitoring services.”
Integrating RFID with GPS & GSM/GPRS technology, the solution delivered highly mobile security for Perot Systems’ employees Mobile employee protection In recent years, outsourcing to India has meant an exponential increase in job opportunities in the country. This expansion has spurred the creation of corporate regulations to address the demands of Information Technology (IT) industry security. Due to special work schedules needed to serve global businesses, employee safety at IT/Information Technology-Enabled Services (IT/ITES) is a major area of concern. Companies now demand intelligent solutions that protect employees, extending beyond the 9-to-5 workday into the commute to and from facility premises, and at any time during the day. Faced with this very need, Perot Systems began looking for a security solution to protect its associates. Perot Systems is a global provider of technology-based business solutions that values the safety of both its associates and the important client data with which they work every day. Using an innovative technology implementation to address associate security in corporate vans, the company was the first in India to integrate Radio Frequency Identification (RFID) with Global Positioning System (GPS) & Global System for Mobile (GSM) /General Packet Radio Service (GPRS) solutions. Access control and asset tracking To ensure the associates’ on-site physical security, Perot Systems used HID cards and readers for access control in all its facilities. But Perot Systems’ round-the-clock global work schedules demanded the establishment of a 100-vehicle, 24-hour bus service to transport associates to and from shifts. To address the security needs of this complex global business dynamic, Perot Systems needed a vendor who could provide an end-to-end security solution. HID, in technical partnership with AutoPAY Solutions, implemented MARK 1 (mobile attendance and tracking system) at Perot Systems, Chennai, India. Integrating RFID with GPS & GSM/GPRS technology, the solution delivered highly mobile security for Perot Systems’ employees, offering detailed vehicle movement updates, emergency contact information and ID card scanning on pick ups and drop offs. Four GPS satellites determine the location and speed of the GPS-equipped vehicle. Next, the controller on the vehicle sends the data to the central server using GPRS/GSM technology. Since the implementation, transport contractors/drivers are more alert, responsible and accountable. Perot Systems reports that the monitored drivers are punctual, and drive more efficiently and safely Using this technology, administrative personnel at Perot Systems’ headquarters keep track of a number of transportation variables. These include communication with the van driver and monitoring the vehicle’s speed, route, time of pick ups and drop offs, and the name and number of associate passengers. In an emergency, associates onboard can press the emergency button, triggering a customizable “ALERT” SMS to be sent to key personnel. This end-to-end solution accomplishes Perot Systems’ prime objective of protecting employees. Perot Systems decided to implement HID readers to take advantage of the installed base of HID access control cards already in use in their facilities. The associates’ HID 125 kHz ProxPoint® Card is a critical component in the solution, presented to the reader whenever they get on or off the vehicle. With this action, Perot Systems’ administrative personnel receive the following key information: Name, time and boarding/disembarkation location of the associate Total number of associates travelling in the vehicle Associates’ arrival time at the office Pick up/drop off points of associates Presence or absence of female associates in the vehicle Link to the route management system According to Mr. Vardhman Jain, Managing Director of Perot Systems Insurance & Business Process Solutions, India division, “Employee security is top priority in our organisation. Since HID readers are known for high security and authentication, and the Company also has local presence, we were confident in installing the readers on our fleet.” Deploying HID ID Cards Associates present their HID cards to the readers when they board or leave the van. Up to 12 people can scan their ID cards in a sequence. Panic buttons onboard the van alert headquarters administrative personnel to accidents, illness or other incidents, directing them to take necessary action. A built-in voice communication option allows staff at the helpdesk to speak with the driver and the associates while en route. The facility is linked to the internal route management system. Perot Systems’ implementation took approximately 45 days, including installation of all the equipment in the entire fleet of vans, hardware and software at the headquarters control unit and a test period. Because the fleet is made up of non-uniform vehicles, each interior installation was unique. Nonetheless, the process was handled efficiently by AutoPAY. HID solution benefits Since the implementation, transport contractors/drivers are more alert, responsible and accountable. Perot Systems reports that the monitored drivers are punctual, and drive more efficiently and safely. The transportation department has better control over its van fleet, able to use real-time tracking (updated every 30 seconds) to locate the vehicles. Enabled by successful transportation, Perot Systems, to date, has added an additional 25 new vehicle units from AutoPAY and intend to continue expanding these capabilities.
SafeZone is fast, easy to implement, and alleviates the need to invest in additional physical security measures CriticalArc announced that its pioneering SafeZone personal protection and campus security system has been selected by Swansea University to boost 24/7 safety for its students and staff both on and off campus. Swansea University is the latest in a fast-growing list of UK higher education establishments to choose SafeZone, following its European launch in 2014. The university has more than 19,000 students, including many international students, studying on a range of courses from Engineering, Law and Criminology, Arts and Humanities, Science, Medical, Human and Health Science, and Business Management supported by just over 3,000 staff (includes academics). SafeZone campus security system SafeZone will be deployed at the two principal campuses, that is, the Singleton Park and the Bay Campuses, as well as 7 other sites frequented by students and staff in the Swansea Bay region, where it will offer enhanced protection for any staff and student when they are at risk or need urgent help. It will meet the need of the campus security teams to support an increasingly round-the-clock learning culture that offers safe 24/7 access to libraries, study hubs, and other facilities. A major benefit will be the creation of safe corridors between each campus, its halls of residence, and popular destinations such as the train and bus stations. Additional monitoring and response cover along these thoroughfares will offer extra protection for people walking alone late at night. SafeZone protection will also extend to designated areas off campus, for example, for individuals on field trips, research projects or international placements, anywhere in the world. Distributed command and control platform SafeZone will equip the University with a cost-effective, people-centred safety solution plus an effective distributed command and control platform for managing response and mass communication during small or large-scale emergencies. All staff and students will be able to download the free smartphone app that makes it easy for them to raise a location-based alert at the touch of a button, so eliminating potential language or communication barriers. "SafeZone will enhance our ability to respond appropriately to any event, whether it’s a call for first aid, fire alarm, or a major incident" Ideally suited to dispersed estates, SafeZone is fast and easy to implement, alleviating the need to invest in additional physical security measures such as help points. It will give Swansea University access to zero-cost, targeted mass notifications, privacy-compliant group management functionality and a host of features like lone worker check-in. These force-multiplier capabilities will significantly improve its ability to enable collaboration between security first responder and volunteers such as building wardens during critical incidents as well as improving the efficiency of everyday team operations. Integrated security strategy Darren Chalmers-Stevens, from CriticalArc said: “It is great to be working with Swansea University as our first Welsh University. The team at Swansea University share a similar vision for real time situational awareness to us and have a great vision for the solution to include collaborating with local authorities and private organisations alike for a smart city which is envisaged will lead to further safety and security initiatives that will benefit staff and students alike. We very much look forward to a close working relationship with Swansea University as an industry leader in this space.”Russ Huxtable, Head of Resilience & Business Continuity at Swansea University said: “We have implemented an integrated security strategy for our University in order to provide, as far as practicable, a secure and safe environment for those who use, study, or work at the university. We are always looking at innovative ways to further mitigate risk, enable rapid response readiness, and fulfil our duty of care. By complementing our existing health and safety measures, SafeZone will enhance our ability to respond appropriately to any event, whether it’s a call for first aid, fire alarm, or a major incident. Using SafeZone to ensure a consistent security approach across our campus locations and beyond will provide an extra level of protection to give all students and staff added peace of mind.” SafeZone went live at Swansea University in September 2016, initial reaction to the service is extremely positive matched by a strong continuous uptake for the scheme which is only expected to increase further when the new University term begins in September 2017.
The SoloProtect lone worker solution is BS8484 and EN50518 approved Serco is a service and outsourcing company and has been delivering essential public services for more than 50 years. Serco makes a difference to the lives of millions of people around the world. In 2012, Serco Group plc, announced that it had signed a contract with the UK Border Agency (UKBA) to deliver the COMPASS project, providing accommodation, associated services, and transport for asylum applicants in two regions of the UK. COMPASS project COMPASS, or Commercial and Operational Managers Procuring of Asylum Support Services, replaced more than 20 UKBA contracts for accommodation and transport of asylum applicants and their families, improving service standards whilst delivering considerable savings to the taxpayer. Serco is now the prime contractor for the North West and Scotland & Ireland. Responsibility includes initial short-term accommodation for asylum applicants; dispersed accommodation after their application is processed, transportation to and between accommodation, and the related process support to these operations. With over 220 lone workers attached to the COMPASS team, it was important Serco understood their duty of care to their employees and in Lee Horne - Business Support and IT Manager; and other management colleagues responsible for lone worker safety, Serco had a team committed to staff welfare. Lone worker protection “Our aim is to ensure our staff get home safe, the SoloProtect device helps us do that” Using the SoloProtect reports, it became clear to Lee that Serco were not utilising the device to its full potential; staff were not engaged and the company were in danger of not getting a return on their investment. Therefore, with the aim of raising awareness and lowering the risk of danger to staff, a project was established to maximise the use of the device. It was important for Lee to fully understand the risks that faced Serco lone workers, a list including, but not limited to; working with vulnerable people, evening or night work and driver related risk. Subsequently, with a mix of staff training and on-going communication, the Serco staff began to engage; as a result, the intended device usage increased. Identicom is designed to look and feel like a standard identity card, ensuring it’s close to hand and discreet to use. It offers protection and is designed to fit a range of personnel and lone worker applications; whether primarily facing People Risk (arising from social interaction - potential verbal abuse and attack) or Environmental Risk (potential for incapacitation, commonly referred to as a Man Down (incapacitation), due to illness or a sudden trip or fall). Alarm Receiving Centre This coupled with the BS 8484:2016 accreditation and SoloProtect’s elite, EN50518 compliant, in-house Alarm Receiving Centre (ARC) provide Serco with unparalleled lone worker protection, a view that Lee Horne strongly agrees with. “The safety of our staff, service users and the public is paramount in what we do. The SoloProtect device not only provides a visible deterrent but also gives staff the re-assurance that, if there were an incident, they would get the help that was needed. Our aim is to ensure our staff get home safe, the SoloProtect device helps us do that.” Simple and effective As well as this, SoloProtect provides Serco’s staff with the knowledge that they are in safe hands when working alone. Serco Housing Officer Chris Mairs believes the device is simple and effective and he feels safer knowing the device is close at hand. Serco’s Identicom users also deserve a great deal of credit for embracing change and fully integrating themselves into new working practises “Although I am confident in working with my Service Users I also understand the need for protection around the unknown or hostile situations, so having the device gives me peace of mind should I ever need to use it.” SoloProtect Identicom device By encouraging use of the SoloProtect Identicom device Lee, and other management colleagues responsible for lone worker safety, have provided excellent evidence of supplying superb duty of care to Serco’s lone worker team. They have empowered and duly equipped the company’s employees in order to provide peace of mind and a secure working environment. Serco’s Identicom users also deserve a great deal of credit for embracing change and fully integrating themselves into new working practises. Lone working encompasses both social and environmental risk, it affects all industries, plus both full and part-time staff as well as employees at every level of an organisation. The SoloProtect lone worker solution is fully managed, BS8484 and EN50518 approved, and designed to give employers an easy and effective way to protect all types of lone worker - over 200,000 people now use Identicom as their preferred lone worker device.
StaySafe monitors the location, safety status of lone working staff whenever they begin a timed session via the app Ericsson is a provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally. Remote communications In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work. Ericsson have always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in house response team but needed a more reliable way for their employees to alert them in an emergency. Lone worker monitoring StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub. Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following initial roll out by working closely with the business to develop and customise the solution to fit their individual lone worker needs. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond Structured team monitoring Ericsson engineers work around the clock to carry out essential maintenance. This means that some teams work on call and could be called out to work in the early hours of the morning. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond. Today, Ericsson has a total of 27 Hubs which vary in size and structure and can be easily modified by the business. Low signal mode Engineers often work in remote locations or sites where nearby cell towers are switched off. In order to stay connected in such environments, Ericsson utilise StaySafe’s Low Signal Mode. Low Signal Mode allows the StaySafe app to continue to communicate with the hub via a basic 2G connection. 2G is the most widely available connection in the country, covering 80% of the UK compared to just 69% for Wi-Fi and data. While in Low Signal Mode, session functions and alerts will continue to be sent to the Ericsson Hub even when a data connection cannot be made.