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Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
Across the country, law enforcement officers are finding it increasingly difficult to respond to the near overwhelming number of calls coming from security alarms. Police departments commonly define a false alarm as a call, which upon investigation, shows no evidence of criminal activity, such as broken windows, forced doors, items missing, or people injured. While false alarms bog down police, they can also negatively impact customers and integrators. End users can expect hefty fines for false alarm responses, and when these customers receive large bills from the city, many turn to installers, dealers, and even manufacturers expecting them to accept the responsibility and pay the bill. What first brought the issue of alarm verification to your attention? It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight I’ve been aware of the problem of false alarms for about 5 years. I believed audio capture, through microphone deployment, could be an active part of the solution when used as a second source for indicating ‘out of the norm’ activity and as an equal component with the video surveillance technology. In 2015, I found similarly minded security professionals when introduced to the Partnership for Priority Verified Alarm Response. After reading PPVAR’s paper on ‘Audio Verified Alarms Best Practices; [April 2015],’ I knew that the Partnership was on to something important. In our lives, two of the five senses we count on day-in and day-out are sight and sound. It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight. What is the false alarm rate? In 2016, the International Association of Chiefs of Police reported that over 98 percent of all alarm calls in the United States were false. This number is obviously staggering, and something we need to work towards correcting. Why did this issue resonate so strongly with you? When I first investigated this issue, I was sure that the security industry would have already recognised this and was acting to ensure improved alarm verification, preferably through a combination of audio and video technologies. However, I quickly saw that this was not the case, or even close to the norm. I have questioned the rationale behind the lack of adoption and found the deployment of audio is often hindered by the concern of privacy. I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio As CEO of Louroe Electronics, I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio. I’ve had to reassure many security personnel and customers how the law supports the use of audio in public places as long as there is no expectation of privacy. By dispelling fears with facts around deploying and implementing audio sensors, customers can confidently include audio in their surveillance systems and gain a more effective security solution. Who is affected by this? Truth be told, everyone from the end user to the manufacturer is affected by this issue. Not to mention the strain this puts on law enforcement who are tired of ‘wasting time’ and effort out in the field on these nuisance alerts. When an end user receives a bill for their false alarm, many of them will immediately blame the integrator and or the monitoring center for a faulty set up and management and expect the integrator to remedy the situation, including carry the burden of paying the fines. The integrator, on the other hand, will turn to the manufacturer, assuming faulty equipment and installation instructions; therefore, looking for reimbursement for the cost. What is the average false alarm fee? It depends on many factors, and especially your first responder assigned location for responseIt depends on many factors, and especially your first responder assigned location for response. According to the Urban Institute, fees generally range from $25-$100 for the first offense, rising as high as a few thousand dollars per false alarm if a location has a large number in a single year. What’s worse, in extreme cases, alarm systems may even be blacklisted by the police dispatch center if they have raised too many false alarms in the past. Why do you believe audio is the ideal technology for secondary source verification? Video surveillance has been the main option for security monitoring and alarm validation for decades, however industry professionals are realising that video alone is not enough. Video only tells half of the story, by adding audio capture, the responsible party gains a turnkey solution with the ability to gather additional evidence to verify alerts and expand overall awareness. In reality, audio’s range is greater than the field of view for a camera. Sound pickup is 360 degrees, capturing voices, gunshots, breaking glass, sirens, or other important details that a fixed camera many not see. How would a secondary source verification system work with audio? Using a video monitoring solution equipped with audio, the microphone will pick up the sounds at the time a visual alert or alarm is triggered. If embedded with classification analytics, the microphone will send alerts for specific detected sounds. The captured audio, and any notifications are immediately sent to the monitoring station, where trained personnel can listen to the sound clip, along with live audio and video from their station. When law enforcement receives a validated alarm, they can better prioritise the response From here, an informed decision can then be made about the validity of the alarm, along with what the current threat is at the location. If the alarm is in fact valid, the information is then passed along to the law enforcement within minutes. When law enforcement receives a validated alarm, they can better prioritise the response. It also provides more information in a forensic evaluation. Are there any additional resources you would suggest looking into? Yes, we would suggest looking into the following to see a few different perspectives on the matter: NSA Support For 2018 Model Ordinance For Alarm Management and False Alarm Reduction Partnership for Priority Verified Alarm Response Support for the Term “Verified Alarm” and Prioritising Verified Alarm Responses Urban Institute Opportunities for Police Cost Savings without Sacrificing Service Quality: Reducing False Alarms
ISC West continues to innovate and adapt to the changing needs of the security marketplace. In 2019, there will be 200 new exhibitors, 100 new speakers and an expanding mix of attendees that includes more end users and international attendees. The International Security Conference & Exposition (ISC West) will be held April 10-12 at the Sands Expo in Las Vegas. Among the more than 200 new exhibitors on the show floor will be Dell Technologies, Resideo, SAST (a Bosch IoT startup), Belkin International, NetApp, Lenovo, Kingston Technology and many others. The event continues to see more and more solutions in the area of IoT/connected security, a surge in barrier/bollards exhibitors, an increased number of start-up companies, and an emphasis this year on stadium/major events security. Plus, the new exhibit area of ISC West, Venetian Ballroom, will include a mix of solutions from mid-sized domestic and international companies, and is the home of the Emerging Technology Zone – back for its second year with 50-plus start-up companies expected. The International Security Conference & Exposition (ISC West) will be held April 10-12 at the Sands Expo in Las Vegas “ISC West is no longer just about video cameras, access control systems and alarms,” says Will Wise, Group Vice President, Security Portfolio for Reed Exhibitions, which produces and manages ISC West. Embracing and stimulating the market dynamic of comprehensive security for a safer, connected world, solutions on display at the show reflect convergence across physical security, IT (information technology) and OT (operational technology). The ISC West expo floor includes specialised featured areas such Connected Home, Public Safety & Security, Connected Security, Unmanned Security Expo and the Emerging Technology Zone. Plus, complimentary education sessions in the Unmanned Security Expo theatre will include topics such as drones, counter-drone solutions, ground robotics and regulations/policies that support autonomous technology. This year’s event will feature more than 1,000 products and brands covering everything from video surveillance, access control and alarms/alerts, to IoT, IT/cybersecurity convergence, AI, embedded systems, drones and robotics, smart homes, smart cities, public safety and more. The ISC West expo floor includes specialised featured areas such Connected Home and the Emerging Technology Zone Elevating the Keynote Series Over the past few years, ISC West has elevated its Keynote Series (open to all attendee types) to include more speakers and dynamic content covering relevant topics. Attendees should be sure to head to the Keynote room Wednesday and Thursday mornings at 8:30 a.m. before the expo floor opens at 10 a.m. Relating to attendance, ISC West continues to diversify and grow the attendee universe by attracting additional enterprise government end-users across physical and IT/OT responsibilities. The show also continues to attract and grow the channel audience, and there will be an increasing number of International attendees. “Years ago, ISC West was known exclusively as a dealer/integrator/installer show, but not anymore,” says Wise. “Today, the demographic mix continues to evolve as the event diversifies its product and educational offerings, embracing the current market reality of collaboration among integrators/dealers/installers, end-user decision-makers, and public safety and security professionals.” When planning for the show, be sure to view the list of special events and take advantage of the additional connection-making opportunities Within the SIA Education@ISC West conference program, there are over 100 new speakers. Through ISC West’s strong partnership with the Security Industry Association (SIA, the Premier Sponsor of ISC), the SIA Education@ISC West program has expanded and become increasingly dynamic and diverse over the last three years. In addition, ISC West and SIA are hosting a Women in Security breakfast on Friday morning April 12th. Women in Security is a new track for the education program. “Our attendance data reflects the demand for a mix of physical security integrator and end-user content, a balance of technical and management/strategic topics, and diverse topics incorporating IoT and cybersecurity/physical security convergence, and analytics expertise,” says Wise. “Last year was a record year for conference program attendance, and 2019 will yet again set new benchmarks.” Mobile apps, information desks and ease of registration ISC West is also focusing on the attendee experience. Need advice on what exhibitors are a fit for your business needs and interests? The Information Desk adjacent to the main expo entrance will provide customised recommendations based on the information attendees provided during the registration process. Attendees can download the official ISC West mobile app and create a MyShow account through the ISC West website Attendees can download the official ISC West mobile app and create a MyShow account through the ISC West website to research exhibitors and product categories, receive exhibitor recommendations that best fit business needs, review complimentary educational opportunities as well as 85-plus sessions from the paid SIA Education@ISC program. There are many networking opportunities being offered at the show this year. When planning for the show, be sure to view the list of special events and take advantage of the additional connection-making opportunities. Whether attendees want to network with peers or customers at an awards ceremony (Sammy Awards, Fast 50, New Product Showcase Awards), Charity event (AIREF Golf Classic, Mission 500 Security 5K-2K Run/Walk), or an industry party (SIA Market Leaders Reception, ISC West Customer Appreciation Party at Tao), there are a variety of special events offered, all designed to help you make new connections. Make sure to check out the ISC West website for all the Special Events taking place at ISC West.
The exhibition will let delegates get hands-on with some of the most innovative products in the CCTV industry A number of companies involved in the design, installation and operation of CCTV systems will be exhibiting as part of a sell-out seminar in London next week. Organised by the British Security Industry Association (BSIA), the event will take place at London’s Emmanuel Centre on Marsham Street – close to the Houses of Parliament and Westminster Abbey – on Thursday 12th November. The seminar will cover a variety of interesting topics including the latest changes in surveillance legislation and technology, whilst also exploring recent developments in the CCTV sector. Running alongside the seminar, the exhibition will give delegates the opportunity to get hands-on with some of the most innovative products in the industry. Exhibitors that will be showcasing their products on the day include: ATEC Security ATEC Security is a specialist security systems integrator and winner of multiple Security Excellence Awards. The ATEC Difference is about creating value not only through security innovation, but also by ensuring security projects deliver financial, operational, staff and business intelligence benefits. ATEC take time to understand your issues, your operating environment and your business, and deliver reliable integrated solutions and support built around your operational requirements. They achieve unparalleled quality through meticulous design, comprehensive documentation and rigorous project management, with processes built around Home Office best practice. The portfolio includes some of the most advanced technologies available from carefully selected manufacturers. Find out why customers such as London City Airport, The City of Westminster and First Capital Connect, choose to work with ATEC by visiting their stand. Dedicated Micros The seminar will cover a variety of interesting topics including the latest changes in surveillance legislation and technology, whilst also exploring recent developments in the CCTV sector Dedicated Micros will be showcasing their latest cost-effective high definition IP and analogue product ranges. Based on a unique architecture, these solutions provide greater reliability, connectivity, interaction and performance across a seamless operating system. Visit Dedicated Micros’ stand at the CCTV seminar to find out how their latest products can help to secure business. Bosch Security Systems Bosch Security Systems supply quality and innovative security solutions. They will be showcasing some of their latest in-camera technologies. Starlight technology offers a new quality standard in round-the-clock video surveillance. Regardless of lighting conditions, time of day or object movement, cameras deliver incredible levels of detail even in extreme low light situations. Intelligent Video Analysis (IVA) assists by alerting you when pre-defined alarms are triggered and by smartly combining up to 8 IVA rules, complex tasks are made easy and false alarms are reduced. Their Content Based Imaging Technology (CBIT) offers 3 main features: Intelligent Dynamic Noise Reduction, Intelligent Auto Exposure and Intelligent Tracking: IDNR technology intelligently distinguishes between noise and relevant information, such as movement, this reduces bitrate by up to 50%. National Security Inspectorate NSI is the first choice certification body for the UK’s leading providers of security and fire safety services. Over 1800 organisations commit to rigorous and regular checks by NSI’s national network of qualified auditors who carry out in the region of 4000 audits per year, verifying compliance with relevant Standards and industry Codes of Practice. Buyers who choose to contract NSI approved companies can be assured of security and fire safety services delivered to the highest standards by businesses committed to excellence. NSI will be delighted to talk to visitors at the CCTV Exhibition and Conference about the benefits of contracting NSI approved companies. Observant Innovations Observant’s PATROL Camera System is a vehicle mounted 360-degree panoramic video camera. PATROL enables visual documentation of everything occurring in the vicinity of a patrol or tasking, ensuring that nothing is missed. The system captures everything, in all directions, all of the time and has been built to withstand tough environmental and usage conditions. Featuring 360-degree panoramic imagery, hi-res 14 MP video and stills imagery and a rugged IP67 form factor, the PATROL Camera System provides a number of benefits including public reassurance, greater impartiality and improved dispute resolution. Also exhibiting will be Dallmeier Electronic UK Ltd and Thorn Security Limited.
It’s dangerous to compromise on safety features in search of a low-cost security solution, as it can put employees at serious risk Driving quality in the private security industry is vital to the ongoing effectiveness of the products and services that the industry provides. Figures show that, post-recession, buyers are increasingly aware of the importance of quality when it comes to choosing security providers, with 20% citing quality over price as a crucial factor in their decision. Pauline Norstrom, chief operating officer for Dedicated Micros, a CCTV manufacturer, is a strong advocate of choosing quality over price when selecting a security provider. Norstrom, who is also chairman of the British Security Industry Association (BSIA), recently delivered a speech on the subject at IFSEC, the largest event for the security industry in London. Here, Norstrom shares her views with SourceSecurity.com about the potential hidden costs of low-price solutions. The issue of quality over price is a fundamental issue for businesses, operators, buyers and security providers to consider. When we talk about quality in the security sector, we are talking about the safety of employees, the public, assets and commercial outputs. I recently watched a television show featuring a car manufacturer. Its message was about choosing quality rather than a low-cost option – the analogy it draws is someone buying a cheap parachute. The person who buys the more expensive parachute is the person who drives the car that works. Would anyone buy a cheap parachute? I certainly would not. Directors have a statutory responsibility for the safety of their employees, as compromising this is not only a threat to a company's profitability, but could put them out of business This comparison emphasises the gravity of choosing between quality and price. Choosing a security solution based solely on the latter can put the safety of your employees at serious risk. Directors have a statutory responsibility for the safety of their employees, as compromising this is not only a threat to a company's profitability, but could put them out of business. Risk assessments and mitigating recommendations Before selecting a security product or service, a formal risk assessment must be carried out in order to reveal a business's vulnerabilities. This is a necessity, as ultimately the cost of loss has a direct effect on a company's bottom line. I speak on behalf of the BSIA in urging business owners or their delegated authorities to engage with reputable security specifiers to help them develop an operation requirement specification containing key risks and mitigating recommendations. As a result, the chosen security provider must respond with the best solution to minimise risk and satisfy needs. Typically, cheap systems do not minimise risk as they use non-compliant products and have non-compliant designs, and therefore miss important events. So, while procurement teams may have achieved their purchase price target, they have put their business at risk and not fully met its needs. Low cost offerings’ safety compromises Buying cheap can also result in a high cost of replacement and increased insurance claims. When you take these risks into account, are the savings really worth it? Given that the highest quality products are available in the market, why are compromises made in the private security industry? What are the reasons? Chief factors include a lack of bank lending and Government support for British companies, the global economic crisis (which created opportunities for low cost offerings to creep into the marketplace) and a lack of working capital – in some cases, it might be about cash as opposed to price. But we do know that buying cheap must result in compromises, because cheap is usually associated with taking something out. So how exactly do you define quality in the private security industry? And why does quality often cost more? As an illustrative example, let's say you have two offerings, both of which meet the basic requirements set out in the operational requirements specification. The cheap offering may scrape through on terminology as many requirements specifications are distilled down to the lowest common denominator. But, as opposed to higher quality offerings, the added functionality and benefits are all extra and companies face having to pay more further down the line. It may also be that training and operating procedures are not provided. Security tailored to specific needs A cheap product will merely provide a “one size fits all” service that is not tailored to the specific needs of a business. A quality offering is one that not only ticks all boxes but provides additional value benefits and offers measurable return on investment (ROI). Manufacturers should not provide CCTV solutions that simply meet elementary criteria. Products must provide maximum innovation over and above the basic requirements of a security solution. An end user or installer would pay more for quality solutions than for cheap offerings because they achieve fast response to preventable loss, reduce network vulnerability and offer extensive support and expertise throughout the life cycle of the product. This support can prove invaluable to a business in the long run. A principal reason you pay more for a quality product is that there is more investment into that product's development, which incurs cost in time and resource. Support and care during the life of the product and contract cost money, as does the training and development of staff. In return for this investment, you are able to grasp what the product can do for you and get exactly the solution you need. Buying cheap can also result in a high cost of replacement and increased insurance claims. When you take these risks into account, are the savings really worth it? To establish whether your provider has a high quality product or service, you need to ask several questions. Do they respond to customer's needs? Do they provide continual assessment and improvement programmes? Are they members of an industry association, such as the BSIA? The answers to these questions should give you an idea of whether or not your business has invested in a cheap or high quality option. When you are using a cheap security solution, loss is not always obvious as the costs are hidden. It might be that in-house staff are covering the deficiencies, or keyholders are called out unnecessarily, resulting in increased overtime costs. The costs may not measure truly what is the impact of a service on a business, so there needs to be a holistic view taken. Those who have this view are often directors or senior managers – otherwise the cost of ownership is little understood by buyers. Market knowledge and vulnerability awareness If you are involved in procurement of services, you need to have security market knowledge. Procurement teams must understand what makes a security provider different and better and who is responsible for business loss if something goes wrong. Business leaders must ensure their procurement teams are properly apprised and make sound recommendations based on industry knowledge. In the United Kingdom, this knowledge can be found within the BSIA, as it contains 18 discreet sections covering all areas of the security market, from access control to police to public services. These sections are designed to meet very specific requirements. So to conclude, it is my view that quality is far more important than price and compromises should not be made when it comes to security and safety. These are board room responsibilities and directors must be apprised to the risks and vulnerabilities. The way that procurement teams and owners and operators can protect themselves is by choosing a company which opts into quality, best practice and standards – a company that is different and ultimately better than the others. Low quality providers get away with offering cheap solutions if business owners take no interest, but this will ultimately come back to haunt the business as they will end up footing the bill.
The event enables CCTV manufacturers and installers to showcase their latest technological developments A popular CCTV seminar and exhibition is set to arrive in London this November, and will provide an opportunity for CCTV companies to reach out to delegates from a range of organisations including local businesses, civic authorities and the Police. Organised by the British Security Industry Association (BSIA), the event will take place at London’s Emmanuel Centre on Marsham Street – close to the Houses of Parliament and Westminster Abbey – on Thursday 12th November, and is expected to follow on from the success of a series of CCTV seminars held by the Association over the past couple of years, which have served to highlight the appetite for information regarding CCTV best practice among end-users and security buyers. A limited number of exhibition spaces are available at the event, enabling CCTV manufacturers and installers to showcase their latest technological developments, while an informative seminar will explore the latest changes in surveillance legislation and technology, while exploring recent developments in the CCTV sector. Confirmed speakers at the event include: Tony Porter LLB QPM, Surveillance Camera Commissioner Detective Chief Inspector Mick Neville, Central Forensic Image Team, Metropolitan Police Pauline Norstrom, Chief Operating Officer at AD Group / Dedicated Micros and Chairman of the BSIA Simon Adcock, Managing Director of ATEC Security and Chairman of the BSIA’s CCTV section James Barrett of Safer London The event is kindly sponsored by the British Standards Institute (BSI). The BSIA expects the event to attract around 150 delegates from a number of organisations across the South East, for whom admission will be free of charge. Meanwhile, exhibitors will benefit from the following: 1 table with electrical connection Refreshments / lunch (for 2) Company logo on the programme for the day Inclusion in pre and post event promotion, including press releases, email marketing and social media activity A copy of all delegates’ contact details, sent post-event The opportunity to promote attendance at the event via the BSIA’s YouTube Channel
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