Elite's SOCC exceeds UL central station requirements

Elite Interactive Solutions, a remote video guarding pioneer using proprietary intelligence and integration to achieve proven crime prevention, announces the company and its many California customers safely made it through the wildfire disaster.

With its headquarters and Security Operations Command Center (SOCC) located in the heart of Downtown Los Angeles, Elite remained on high alert for its operations, personnel and their families, and its many local clients during the unprecedented fire tragedy.

Emergency action plan

“Fortunately, our operations were not affected in any way,” says Elite Security Director Noel Delgado.

“Our remote location was secure, and our team was able to remote monitor all properties with no interruption. Our EAP [emergency action plan] protocol was on standby if anything should arise but ultimately it was not implemented.”

Preparedness, experience, expertise, execution

Leadership never wavered ensuring all the logistical, technological, and psychological attention and support

While some members of Elite’s executive team suffered devastating property losses in the blazes, leadership never wavered ensuring all the logistical, technological, and psychological attention and support that staff and customers needed under the extraordinary circumstances was provided.

Preparedness, experience, expertise, execution, and ongoing communications paid off to help Elite’s clients emerge relatively unscathed.

Remote guarding

“Elite reached out personally to clients in the designated fire zones and nearby areas by email distribution. We advised them that we would support any additional monitoring that they may need,” says Delgado.

“No monitored sites were affected, although one client’s property came close. Our team immediately contacted her as SOCC operators were tracking the fire zones. Our client immediately contacted her staff and had her cars and belongings moved from the property. At the same time, our remote guarding remained online to prevent any looting on client properties.”

UL central station requirements

Exceeding UL central station requirements, Elite’s subterranean SOCC and infrastructure have been designed to withstand practically any calamity or unexpected situation. Located in a building that can withstand an 8.9 earthquake, the facility’s power supply is backed up by five diesel generators that can allow operations to be maintained for three months.

The building is also home to the largest vault in the West and is fortified with advanced security. Along with these building redundancies we also have an EAP (Emergency Action Protocol) if the building should ever shut down due to unforeseen circumstances.

Client safety and property security

SOCC keeps a close watch on news, social media, and emergency applications that alert to situations

While the fires took place in their backyard, Elite is a national provider. This entails constantly tracking all major emergencies across the nation to ensure client safety and property security.

Thus, the SOCC keeps a close watch on news, social media, and emergency applications that alert to situations like active shooters or other mass notifications as well as natural threats.

Training curriculum

SOCC personnel undergo a rigorous training curriculum that includes emergency protocols for incidents such as earthquakes, fire, bomb threats, active shooter, medical emergencies, short-/long-term power loss, explosions, or civil disturbance.

Should the need arise, Elite’s team is equipped with laptops to remotely monitor from anywhere.

Implementing emergency actions 

“Unexpected circumstances can arise at any given moment. Being ready and always staying ready to implement emergency actions is key,” says Delgado.

“Training is crucial and tracking rapidly evolving events will make sure our clients and their assets are secured.”