Artificial Intelligence Technology Solutions, Inc., in collaboration with its wholly owned subsidiary, Robotic Assistance Devices Group (RAD-G), has unveiled SARA™ ASSIST, a new extension to its award-winning SARA (Speaking Autonomous Responsive Agent) platform.
This innovative solution is designed to enhance remote video monitoring, GSOC, and SOC operations by integrating agentic AI directly onto the operator's console. This integration aims to improve real-time verification, notification, and documentation processes within active monitoring workflows.
SARA ASSIST enhances security monitoring
SARA ASSIST revolutionises security centres by working alongside human personnel, facilitating verification, communication, and reporting across live video streams. The hybrid control platform designed by SARA ASSIST significantly boosts operator efficiency while allowing essential functions to remain under human supervision.
A client call centre manager commended this feature, stating, "Our team has really been enjoying the SARA ASSIST feature. It's been a great addition and has helped improve our efficiency. Being able to have SARA make calls for simple tasks with just a click has been a big time-saver."
New capabilities for the SARA platform
Initiative means a significant move towards embedding agentic AI in everyday monitoring settings
This initiative represents a significant move towards embedding agentic AI in everyday monitoring settings, enabling quicker and more consistent incident management by human operators.
The introduction of SARA ASSIST comes at no additional cost, encouraging central stations to gain confidence in SARA's capabilities with the expectation that they will transition to comprehensive agentic AI-powered operations.
Inventive developments in security technology
Steve Reinharz, CEO/CTO and Founder of AITX and RAD-G, expressed enthusiasm for the platform, stating, "Creating the leading agentic AI platform for the security industry has been a joy and has required us to invent new features and functionality."
He adds, "From fully autonomous systems to operator-assist deployments, our goal is to have a version of SARA on every console, at every site, helping teams make faster, smarter, more confident decisions. This approach positions RAD-G to scale agentic AI across every segment of the monitoring and security industry."
Bridging manual and automated monitoring
SARA ASSIST bridges the gap between manual monitoring and full agentic automation
SARA ASSIST bridges the gap between manual monitoring and full agentic automation, enhancing the SARA platform's capabilities for live operators.
While SARA AGENT and SARA EDGE operate independently to verify and respond, SARA ASSIST brings real-time AI support directly to monitoring workflows, ensuring that alerts are verified, notifications are initiated, and activities are documented with precision.
Experience the benefits of SARA ASSIST
Complementing the existing suite of SARA products — VERIFIED, LITE, AGENT, and EDGE — SARA ASSIST is strategically priced to facilitate its adoption and guide organisations towards full automation as they build trust in agentic AI's performance.
RAD-G extends an invitation to entities involved in live video monitoring, GSOC, and SOC operations to experience the advantages of SARA ASSIST in their operations.
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