DNAKE, a provider of home and building video intercom systems and communications solutions, has officially opened its first US office in downtown Los Angeles. The establishment of this office opens a new chapter for the company as both a strategic upgrade for DNAKE's global expansion and its ability to better serve customers in the important North American market.
Los Angeles will now serve as a critical hub for the company's global operations with the new office serving as a bridge between the international brand and its North American customers.
DNAKE's solutions
DNAKE's solutions deliver unmatched security, flexibility, and convenience that are shaping the future
DNAKE specialises in a range of smart intercoms, access control terminals, elevator control systems, wireless doorbells, and more. Ideal for both residential and commercial properties, DNAKE's solutions deliver unmatched security, flexibility, and convenience that are shaping the future of connected living.
Now with an official presence in the US and with a growing local team, DNAKE aims to gain improved market insights, optimised product development and localised marketing strategies that will all help to build a stronger customer relationship network.
DNAKE's California fulfilment and service centre
The new office joins DNAKE's California fulfilment and service centre warehouse to further reshape the company's logistics and service systems. The warehouse will improve delivery efficiency by enabling ship-on-order fulfilment through pre-stocked inventory, eliminating the need for complicated customs procedures for every order.
This will significantly reduce delivery times and offer more of a door-to-door e-commerce experience with orders being fulfilled by the warehouse within 2 business days of receipt.
DNAKE customer service
Now, DNAKE orders in North America will be shipped, delivered, and serviced locally
The warehouse will also enhance DNAKE customer service by processing return and exchange requests within 48 hours and technical issues will receive an online response within 24 hours. Now, DNAKE orders in North America will be shipped, delivered, and serviced locally.
Finally, the warehouse and logistics systems are synchronised in real time with DNAKE's headquarters for more data-driven optimisation, enabling dynamic inventory management and more precise alignment with regional demand.
Intelligent security and smart building technology
On the significance of these new facilities, Alex Zhuang, Deputy General Manager, noted, "This dual investment in both operations and fulfilment infrastructure is set to further strengthen DNAKE's service in our key verticals of building intercom systems and smart home solutions."
He adds, "It allows us to become more localised in our products, sales, fulfilment and marketing. We are now one step closer to being the global leader in intelligent security and smart building technology."
