Skillweb's SmartTask workforce management solution helps Omni Security manage its manned guarding team

Omni Security has adopted Skillweb’s employee scheduling and mobile workforce management solution SmartTask to monitor and coordinate its manned guarding team. SmartTask will enable the company to replace a number of existing software systems—including workforce management, patrol monitoring, and reporting tools—to create a single platform that can be used across the business to improve productivity, communications, and transparency.

Reliable and cost effective

SmartTask was selected following a competitive tender process based on its ability to deliver a holistic, cloud-based solution that was highly scalable, reliable, and cost effective. It will initially be rolled-out across Omni Security’s manned guarding operation, throughout London and nationwide. The system will be used by the company’s management team, along with control room and administrative staff, located at offices in Huntingdon and London. Customers will also be given access to their individual rosters and incident reports for complete real-time reporting.

Security officers will use SmartTask-enabled smartphones to scan unique NFC checkpoint tags at key locations around customer sites to prove that predefined routes have been patrolled. Incident reporting will also allow them to generate notifications, input key details and attach any supporting photographs to ensure that any issue is correctly documented and responded to. All information is electronically recorded to an online portal, so can be viewed in real-time and historically by both staff and customers.

Live view interactive dashboard

Omni Security’s 24/7 control room will have access to SmartTask’s live view interactive dashboard, so office-based staff can monitor the attendance and safety of static teams, while have full visibility of any incidents or alarms. Meanwhile, Skillweb has worked closely with Omni Security to create a bespoke reporting capability, so the company can capture operational insight and business intelligence and share to both internal audiences and customers.

Intelligent rostering will also allow Omni Security to create work schedules for the manned guarding team across multiple customer sites. Administrative staff can now quickly and efficiently plan and communicate rosters through SmartTask, with security guards able to view their individual schedules and confirm availability using the MySmartTask app on their personal smartphones. The system will also share financial management data to support and simplify invoicing and payroll.

Communicating critical operational data

“SmartTask is already proving to be a valuable management tool that is providing complete transparency to internal teams and customers,” explained Peter Hale, General Manager at Omni Security. “Having the ability to access and communicate critical operational data in such a simple and efficient way, means it is benefitting all areas of our business. It will not only save us considerable time and money, but also deliver competitive advantage, simplify governance and support business development.”

Paul Ridden, Managing Director of Skillweb commented: “SmartTask combined with the first-class support provided by our team has created an employee scheduling and mobile workforce management solution that meets the exact needs of the security marketplace. It is enabling companies such as Omni Security to better manage contract service delivery, improve operational control and quality, raise customer satisfaction and support duty of care to staff.”