Paxton announced that the company is introducing a new online access control training program for installers. Easily accessible via the company website, the training program offers installers more options and opportunities to enhance their skills anytime, anywhere. Online access control training Paxton is currently offering a free 30-day licence to people who register before June 1, 2020. The online training program consists of bite-sized modules arranged by product covering Paxton’s access control and video intercom product lines giving installers the flexibility they need to learn. Paxton is currently offering a free 30-day licence* to people who register before June 1, 2020 This basically means that those who are unable to attend a training session can work through online classes at their own pace, or revisit modules to sharpen their skills. Simplified, convenient learning Installers can take courses while working, while in-between jobs, or while taking time to raise a family Online courses provide the opportunity to improve technical skills in preparation for career advancement Installers can plan study time around the rest of their day Bite-sized modules allow installers to learn on their schedule, anytime, anywhere Global Training Manager for Paxton, Steven Woodbridge, said, “At Paxton, we have always been hugely passionate about training & education. We meet thousands of installers face to face in free training classes every year all over the world.” Easy to access online training program He adds, “Launching easy to access online training for our US customers is so important to us right now. Providing more options for installers to complete Paxton training feeds into our company value of simplicity, thereby enabling people to learn wherever they are and fit training into their schedule.” Steven further stated, “While our in-person training program will continue to expand, providing an option for those unable to attend makes perfect sense. Paxton online training means installers and integrators will benefit from our 30-plus years of industry experience from wherever they are, whenever they choose.” Building knowledge of Paxton systems Paxton’s training team has ensured the online courses are interactive and engaging Paxton’s training team has ensured the online courses are interactive and engaging and include how-to videos, clear and concise text and interactive exercises. Designed with Paxton’s core value of simplicity in mind, the online training will test and build confidence and knowledge of Paxton systems. Eileen Reed, U.S. Field Training Manager at Paxton stated, “Online training is a benefit to installers for a couple of reasons. First, an installer might have previously attended a Net2 training class and needs a refresher.” Eileen adds, “Our online training gives them the opportunity to immediately get the information they need, especially when they have a project in progress. Also, everyone learns differently. Some people prefer to learn at their own pace and rewind and review information to retain it. Our online training provides that.” Paxton access control and door entry product lines The online training modules are arranged by product. They cover Paxton’s access control and door entry product lines giving installers the flexibility to learn at their own pace. Initial modules are: Net2 plus - Everything required to know in order to get up and running with Net2 installation Net2 software - Going deeper into the configuration and day-to-day management of Net2 system Entry for Net2 – An introduction to using Paxton’s video intercom solution alongside Net2 access control Installers’ training modules Steve added, “For our installers, especially in areas where we don’t currently offer training, this online tool will be really convenient. I believe it will be another excellent way for us to support our installers. We know that nine out of ten installers, who start training with us, continue to install Paxton products on a regular basis.” He further stated, “This validates our belief that trained installers are confident in installing Paxton products and will choose them again and again for their customers. We can also be confident that our products are being installed to high standards, which is a key element to any end-user’s experience.” *Paxton is offering new registrations a free 30-day licence if they sign up by June 1, 2020. The 30 days will run from the day they are registered, after which a 12-month licence is available to purchase.
Paxton has put together an action plan to promote good health and wellbeing for their employees and customers during the Coronavirus pandemic. Paxton is open for business and can confirm that they will remain fully functional to support installers to help their businesses continue prospering. Steps have been taken to facilitate remote working and social distancing to minimise the impact of the virus on the business and maintain a high level of customer service. Remote technology and equipment Paxton understands that for many installers this will be a worrying time for future and current projects, but the company is clear on its position and they want to make sure their customers know how they can access their help and resources. Sales and Technical Support are still available either online or by phone with no disruption in normal service. Here at Paxton we have the technology in place to continue providing world class customer support remotely" Paxton would also like to reassure installers that the company’s supply chain is still strong and mostly unaffected by the virus. At this stage there is no significant delay for installers placing orders for Paxton products. To further support installers and keep employees safe, many Paxton staff are now working from home. The company has invested in remote technology and equipment to reduce the impact and maintain productivity. Virtual classroom experience Natasha Shell, U.S. Support Manager, says: “Here at Paxton we have the technology in place to continue providing world class customer support remotely. Taking calls and responding to customer emails from home makes me feel like I am being responsible by not putting others at risk while working to the highest possible standards. As a team we are being agile and flexible during the situation to keep things running as smoothly as possible and to take care of our installers during this difficult time.” For those customers that require training for specific upcoming installations, all face to face training has been postponed until the end of April and the company is offering free online training sessions in the interim. Responding dynamically to changing events Global Training Manager, Steven Woodbridge said: “Rolling out additional training resources has been a key priority for the team, and we have seen a huge demand in the number of installers getting in touch to arrange customised training sessions. We are keen to support those who need tailored training sessions and encourage them to make contact so we can help them plan accordingly and offer a virtual classroom experience with a dedicated teacher”. Paxton has developed an online resource of all their materials in one place, for their customers to access their knowledge base Additionally, the Paxton team has developed an online resource of all their materials in one place, making it simple for their customers to get access to their knowledge base, tutorial videos, case studies and promotional content. As a technology company with a track record in responding dynamically to changing events, Paxton will be monitoring the situation daily and will adapt working practices to support and offer guidance to customers throughout the pandemic. Obvious commitment to the company Adam Stroud, Paxton CEO said: “I’d like to thank everyone for their help and cooperation during this challenging time. It has been so rewarding to see the Paxton team adjusting to this situation with such obvious commitment to the company. Everyone has pulled together during what is a very unusual time for our customers, distributors and partners across the industry to be consistent in what we offer in terms of products and services. "We want our customers to know that despite stay-at-home measures, we are open for business and ready to support them in whatever way they need.”
Paxton has trained more than 3,500 installers across the world already this year, enabling more people than ever to use Paxton products. Over 1,300 of those installers were in the United States from more than 700 companies. This is an increase on last year’s numbers and means the company is well on the way to meeting its ambitious target of training 10,000 installers worldwide in 2019. Paxton are confident they will reach this target, which would represent a 14% increase from 2018 - itself a record year which saw over 3,000 dealers trained in the United States alone. Increased sales in the USPaxton’s training numbers and product sales in the United States continue to grow year-on-year Paxton’s training numbers and product sales in the United States continue to grow year on year prompting some recent additions to the U.S. team, particularly in their training and sales departments. Steve Woodbridge, Global Training Manager at Paxton, said: “We’re excited that record numbers of installers in North America are now able to install Paxton products to high standards. Training allows installers and dealers to get to know Paxton’s systems and keep up to date with our latest product releases, which benefits both them and us.” Paxton free dealer training “We know that 9 out of 10 trained installers go on to regularly commission Paxton products*. This validates our belief that trained installers are confident fitting our products and will choose them again and again for their customers. We can also be confident our products are being installed to high standards, which is key to an end-user’s experience.” Paxton has been offering free dealer training in the U.S. since 2017. Workshops are held at Paxton offices, as well as out in the field. With new products released regularly, the program is constantly evolving. Steve said: “We have ambitions to expand our international footprint even further, which is why we’re striving to achieve the 10,000 dealers trained milestone this year. We’re encouraged by such a strong first half of the year and would like to thank those dealers and installers who’ve joined us so far.” Training feedback from US installers: ‘Fun, exciting and presented very well’ ‘Best training in 10 years in the industry’ ‘Good insight into the software and how flexible the system is’ ‘Excellent training. Very hands-on, brilliant course’ Training in numbers – 2018 It was the second year Paxton had a dedicated U.S. training team, resulting in more than 3,300 installers being trained from 1751 companies – an increase of 68% on 2017
Paxton, the global brand of electronic access control and video intercom solutions has appointed Jeff Pou as Training Engineer for the Southeast. Based in Georgia, Jeff will be responsible for training dealers in North Carolina, South Carolina, Tennessee, Georgia, Florida, Alabama, Mississippi, and Louisiana, ensuring they are aware of Paxton’s product offerings to support their current and future projects. Prior experience at Apple & Microsoft Jeff joins Paxton with over 20 years of training experience, previously working for global technology companies, such as Apple and Microsoft as a trainer. He is bi-lingual and speaks both English and Spanish fluently. Commenting on the appointment, Steve Woodbridge, Paxton’s Global Training Manager, said: “We’re delighted to have Jeff join our team. His background and experience bring a new dynamic and will provide our dealers with exceptional insight in the training they receive, helping them grow their business.” BICSI accredited training sessions Jeff is excited about the opportunities working with Paxton will bring stating: “I love getting people to that ‘ah ha’ moment of understanding the system and products I am training them on. Knowing that I might have an impact on their careers is what drives me. Installers come to training for many different reasons, and I am able to help by listening to their needs and providing them with solutions to offer their customers.” Paxton have dedicated Training Engineers providing BICSI accredited training sessions at convenient locations across the country. So far this year, Paxton has trained over 1700 dealers from more than 900 companies.