Paxton has put together an action plan to promote good health and wellbeing for their employees and customers during the Coronavirus pandemic. Paxton is open for business and can confirm that they will remain fully functional to support installers to help their businesses continue prospering. Steps have been taken to facilitate remote working and social distancing to minimise the impact of the virus on the business and maintain a high level of customer service.

Remote technology and equipment

Paxton understands that for many installers this will be a worrying time for future and current projects, but the company is clear on its position and they want to make sure their customers know how they can access their help and resources. Sales and Technical Support are still available either online or by phone with no disruption in normal service. 

Here at Paxton we have the technology in place to continue providing world class customer support remotely"

Paxton would also like to reassure installers that the company’s supply chain is still strong and mostly unaffected by the virus. At this stage there is no significant delay for installers placing orders for Paxton products. To further support installers and keep employees safe, many Paxton staff are now working from home. The company has invested in remote technology and equipment to reduce the impact and maintain productivity.

Virtual classroom experience

Natasha Shell, U.S. Support Manager, says: “Here at Paxton we have the technology in place to continue providing world class customer support remotely. Taking calls and responding to customer emails from home makes me feel like I am being responsible by not putting others at risk while working to the highest possible standards. As a team we are being agile and flexible during the situation to keep things running as smoothly as possible and to take care of our installers during this difficult time.”

For those customers that require training for specific upcoming installations, all face to face training has been postponed until the end of April and the company is offering free online training sessions in the interim.

Responding dynamically to changing events

Global Training Manager, Steven Woodbridge said: “Rolling out additional training resources has been a key priority for the team, and we have seen a huge demand in the number of installers getting in touch to arrange customised training sessions. We are keen to support those who need tailored training sessions and encourage them to make contact so we can help them plan accordingly and offer a virtual classroom experience with a dedicated teacher”. 

Paxton has developed an online resource of all their materials in one place, for their customers to access their knowledge base

Additionally, the Paxton team has developed an online resource of all their materials in one place, making it simple for their customers to get access to their knowledge base, tutorial videos, case studies and promotional content. As a technology company with a track record in responding dynamically to changing events, Paxton will be monitoring the situation daily and will adapt working practices to support and offer guidance to customers throughout the pandemic.

Obvious commitment to the company

Adam Stroud, Paxton CEO said: “I’d like to thank everyone for their help and cooperation during this challenging time. It has been so rewarding to see the Paxton team adjusting to this situation with such obvious commitment to the company. Everyone has pulled together during what is a very unusual time for our customers, distributors and partners across the industry to be consistent in what we offer in terms of products and services.

"We want our customers to know that despite stay-at-home measures, we are open for business and ready to support them in whatever way they need.”

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version

In case you missed it

COVID-19 worries boost prospects of touchless biometric systems
COVID-19 worries boost prospects of touchless biometric systems

Spread of the novel coronavirus has jolted awareness of hygiene as it relates to touching surfaces such as keypads. No longer in favour are contact-based modalities including use of personal identification numbers (PINs) and keypads, and the shift has been sudden and long-term. Both customers and manufacturers were taken by surprise by this aspect of the virus’s impact and are therefore scrambling for solutions. Immediate impact of the change includes suspension of time and attendance systems that are touch-based. Some two-factor authentication systems are being downgraded to RFID-only, abandoning the keypad and/or biometric components that contributed to higher security, but are now unacceptable because they involve touching. Touchless biometric systems in demand The trend has translated into a sharp decline in purchase of touch modality and a sharp increase in the demand for touchless systems, says Alex Zarrabi, President of Touchless Biometrics Systems (TBS). Biometrics solutions are being affected unequally, depending on whether they involve touch sensing, he says. Spread of the novel coronavirus has jolted awareness of hygiene as it relates to touching surfaces such as keypads “Users do not want to touch anything anymore,” says Zarrabi. “From our company’s experience, we see it as a huge catalyst for touchless suppliers. We have projects being accelerated for touchless demand and have closed a number of large contracts very fast. I’m sure it’s true for anyone who is supplying touchless solutions.” Biometric systems are also seeing the addition of thermal sensors to measure body temperature in addition to the other sensors driving the system. Fingerscans and hybrid face systems TBS offers 2D and 3D systems, including both fingerscans and hybrid face/iris systems to provide touchless identification at access control points. Contactless and hygienic, the 2D Eye system is a hybrid system that combines the convenience of facial technology with the higher security of iris recognition. The system recognises the face and then detects the iris from the face image and zeros in to scan the iris. The user experiences the system as any other face recognition system. The facial aspect quickens the process, and the iris scan heightens accuracy. TBS also offers the 2D Eye Thermo system that combines face, iris and temperature measurement using a thermal sensor module. TBS's 2D Eye Thermo system combines face, iris and temperature measurement using a thermal sensor module Another TBS system is a 3D Touchless Fingerscan system that provides accuracy and tolerance, anti-spoofing, and is resilient to water, oil, dust and dirt. The 2D+ Multispectral for fingerprints combines 2D sensing with “multispectral” subsurface identification, which is resilient to contaminants and can read fingerprints that are oily, wet, dry or damaged – or even through a latex glove. In addition, the 3D+ system by TBS provides frictionless, no-contact readings even for people going through the system in a queue. The system fills the market gap for consent-based true on-the-fly systems, says Zarrabi. The system captures properties of the hand and has applications in the COVID environment, he says. The higher accuracy and security ratings are suitable for critical infrastructure applications, and there is no contact; the system is fully hygienic. Integration with access control systems Integration of TBS biometrics with a variety of third-party access control systems is easy. A “middleware” subsystem is connected to the network. Readers are connected to the subsystem and also to the corporate access control system. An interface with the TBS subsystem coordinates with the access control system. For example, a thermal camera used as part of the biometric reader can override the green light of the access control system if a high temperature (suggesting COVID-19 infection, for example) is detected. The enrollment process is convenient and flexible and can occur at an enrollment station or at an administration desk. Remote enrollment can also be accomplished using images from a CCTV camera. All templates are encrypted. Remotely enrolled employees can have access to any location they need within minutes. The 3D+ system by TBS provides frictionless, no-contact readings even for people going through the system in a queue Although there are other touchless technologies available, they cannot effectively replace biometrics, says Zarrabi. For example, a centrally managed system that uses a Bluetooth signal from a smart phone could provide convenience, is “touchless,” and could suffice for some sites. However, the system only confirms the presence and “identity” of a smart phone – not the person who should be carrying it. “There has been a lot of curiosity about touchless, but this change is strong, and there is fear of a possible second wave of COVID-19 or a return in two or three years,” says Zarrabi. “We really are seeing customers seriously shifting to touchless.”

How to maximise your body temperature detection systems
How to maximise your body temperature detection systems

There are many companies jumping into selling temperature detection systems to the state, local governments, hospitals, airports and local businesses, but do they know how to drive one? Anyone can get behind a car and drive it into a wall by accident. The same can happen with a temperature detection system.  The first thing you should ask is “does my firm have a certified thermographer?”. If not, the firm are at risk of getting a low quality system that is being resold to make quick cash. Businesses that are doing this do not know how to operate it properly. Asking the right questions Secondly, you should ask whether the system is NDAA compliant. NDAA compliance means that your temperature detection equipment is protected by U.S. law. Does your system have a HSRP device (blackbody)? HSRP (Heat Source Reference Point) is a device that will allow the camera to detect the correct temperature a distance. Even if the room temperature does change throughout the day, treat it as a reference point for the camera to know the temperature at that distance. Can your system scan mutliple people at once? Can your system scan mutliple people at once? This is a bad question but often asked since most systems will say yes. For ease, everyone wants to scan many people at once, but the best practice according to FDA and CDC guidelines is to run one person at a time for best accuracy. Why? The HSRP (blackbody) device tells the camera what the correct temperature is at a given distance away from the camera. Every foot you are away from the HSRP device will be off by 0.1 degrees roughly. If you are in a room full of people, let's say 6, in view of the camera, every person that is not next to the HSRP device (5) will be given an inaccurate reading. Hence why it is so important to run the system correctly with just one person at a time. You will also need to follow the 6 feet rule. If you take that into consideration, one at a time at 6 feet apart, the device should tell you how you need to run the system. Sensitivity of thermal imaging Is your system’s sensor accurate enough? The FDA recommends an error of ±0.5°C or better. When looking for a system, make sure it is better than what they recommend. I would recommend ±0.3°C or better. Do not purchase a system over ±-.5°C degrees as you are doing yourself and your customers or employees an injustice.  Another thing to look at is how many pixels it can determine the temperature from. Some cameras can only tell the temperature of 6 points on the screen, whilst others can take a temperature reading from each pixel. Take a 384x288 camera, for example, which would be over 110,000 points of temperature taking on a single image.      Thermal cameras are very sensitive, so there are a lot of do’s and don’ts. For example, the system cannot see through glasses or hats. On the below image you can see a person with the visual camera on the right, whilst on the left side is through a thermal camera.  Both are pointing at the same area. It is clear the person on the left side is “invisible” to the thermal imaging camera. Demonstrating the sensitivity of thermal imaging If you are a company who wants to detect the temperature of customers or employees though the front door, window or a car window, the answer would be no. You need a clear line of sight without any interference to scan for temperatures. Other things you need to look out for is wind and distance away from the HSRP (blackbody) device. Air and distance away from the HSRP device will make the system less and less accurate the more space between the device. Air and distance away from the HSRP device will make the system less and less accurate Thermal imaging and COVID-19 If you have a clear line of sight, is there anything I need to know? The answer is yes. Reflective materials such as metal can interfere with your temperature readings. Reflective materials are easily picked up from the thermal side so pointing at a medal, glass or anything reflective can cause inaccuracies within the system. In the age of COVID-19, temperature detection systems are more important than ever. Organisations must get a system in place to help scan for high temperatures in order to reduce the spread of the virus.

What are the security challenges of the oil and gas market?
What are the security challenges of the oil and gas market?

Protecting the oil and gas market is key to a thriving economy. The list of security challenges for oil and gas requires the best technology solutions our industry has to offer, from physical barriers to video systems to cybersecurity. We asked this week’s Expert Panel Roundtable: what are the security challenges of the oil and gas market?