Round table contributions
Cybersecurity has become the ultimate buzzword in the physical security market. And it also represents one of the industry’s most intractable challenges. Several years ago, the problem with cybersecurity was lack of awareness among physical security practitioners. It’s now safe to say that awareness has increased. Everyone today talks about cybersecurity, but has it helped the larger problem? We asked this week’s Expert Panel Roundtable: Is greater awareness helping to increase the cybersecurity of physical security systems?
Statistically speaking, incidents of terrorism are unlikely to impact most businesses and institutions. However, the mere possibility of worst-case-scenario attacks is enough to keep security professionals awake at night. Compounding the collective anxiety is the minute-by-minute media coverage when an attack does occur. The immediacy of the shared experience of global tragedy impacts us all – including security system decision-makers. We asked this week’s Expert Panel Roundtable: How is the rise in terrorism impacting the physical security market?
Finding the exact right technology to solve an end user’s problem is challenging, but the rewards are great when an integrator gets it right. A wide range of available product types, price levels and added features increases the likelihood of identifying a technology to solve any problem. But with so many technology and product choices in the marketplace, identifying that one solution can be akin to finding a needle in a haystack. We wondered whether a vast range of product choices is always a good thing. We asked this week’s Expert Panel Roundtable: Are security integrators and end users overwhelmed by “too many choices” related to security equipment and systems? How can they make sense of it all?
How much does a security system cost? We all know that total costs associated with systems are substantially higher than the “price tag.” There are many elements, tangible and intangible, that contribute to the costs of owning and operating a system. Taking a broad view and finding ways to measure these additional costs enables integrators and users to get the most value from a system at the lowest total cost of ownership (TCO). However, measuring TCO can be easier said than done. We asked this week’s Expert Panel Roundtable to share the benefit of their collective expertise on the subject. Specifically, we asked: How should integrators and/or end users measure total cost of ownership (TCO) when quantifying the value of security systems?
Verint Systems Inc. announces several enhancements to its Situational Intelligence Platform that help organisations strengthen their security strategies while providing Actionable Intelligence to improve operations. Sitting at the core of the Intelligent Security Operations Center (ISOC), the Situational Intelligence Platform provides a suite of integrated features that enable complete situational control in complex security environments. This integrated, modular and flexible platform drives a better user experience, facilitates real-time monitoring, provides greater situational awareness, and helps security teams respond faster and more efficiently to situations when they occur. Face mounting business These innovations are critical because cyber and physical security threats are becoming more prevalent while data is growing exponentially Customers and the market at large face mounting business and security challenges, and that has propelled Verint to infuse more analytics and automation into its Situational Intelligence Platform. These innovations are critical because cyber and physical security threats are becoming more prevalent while data is growing exponentially, driving organisations to seek more advanced solutions to better address risk. Security managers and operators rely on a multitude of solutions and systems to ensure comprehensive protection, which results in an enormous volume of data to analyse. This influx of information can often be overwhelming, and in most cases, manual processes are needed to manage an event across all security components for full awareness, which is a significant barrier to automation. Predictive threat model Verint’s ISOC concept is designed to address this challenge head on. The ISOC aggregates multiple systems into a single interface and exposes it to an analytic layer that results in the delivery of Actionable Intelligence. The ISOC facilitates utilisation of artificial intelligence (AI) and machine learning to analyse data across an enterprise’s domains and assess how it impacts the business as a whole. By unifying data to enable the detection and identification of risks, enterprises can move to a more predictive threat model. Verint’s Situational Intelligence Platform consists of several modules that can be implemented separately or as part of the integrated platform. Intelligence-powered response One of the platform enhancements announced is VMS One. With this enhanced module, users gain a single, consolidated platform for the ISOC with video at the center and seamless correlation of sensors and alarms, allowing operators to immediately gain complete situational control while determining the appropriate intelligence-powered response. In addition to VMS One, the enhanced platform provides new capabilities in the Dispatch, FaceDetect and Incident Management modules The solution fuses all relevant information, such as video, alarm notification, device state, analytics meta-data, search output and more, onto a dynamic GIS-map based interface, providing a clear and immediate picture of an incident and enabling faster and more efficient response. In addition to VMS One, the enhanced platform provides new capabilities in the Dispatch, FaceDetect and Incident Management modules. Intelligent security strategy “As threats continue to grow in complexity, mission-critical organisations face significant challenges,” said Alan Stoddard, vice president and general manager, situational intelligence solutions, Verint. “Each component of our suite of solutions is a critical part of our intelligent security strategy developed to address customer requirements for a more effective, intelligent approach to security operations and risk management. Now, our customers are equipped with comprehensive options designed to further synchronise IT, cyber, and security operations across infrastructures and proactively address and mitigate modern-day threats.” Global businesses operate in complex environments in which opportunities, requirements, and regulations can vary widely, change quickly, and evolve significantly over time. New technologies will continue to improve business operations, enhance strategic partnerships, and increase situational awareness. All of this is part of the effort to gain a more predictive risk model within the enterprise to prevent rather than react. To learn more about Verint solutions for the ISOC, visit Verint solutions at booth #26049 during the ISC West conference in Las Vegas, April 10-12.
Verint® Systems Inc. has announced The Keyholding Company’s deployment of Verint’s Situational Intelligence Solutions to further its proactive patrol and intelligence network designed to prevent theft and crime in one of London’s most visited and renowned shopping districts. The organisation’s Safer Support Team is using Verint Dispatch Manager™ and Verint Mobile Reporter™, part of the Verint Situational Awareness Platform™, to respond faster, build intelligence and improve communication with law enforcement at the scene. The Keyholding Company The Safer Support Team was developed and funded by The Keyholding Company, a provider of mobile security services throughout the UK. This proactive patrol group augments security patrols and helps prevent violent crime on London’s Bond Street, which is known throughout the world for its elegant stores, exclusive brands, designer fashion, luxury goods and fine jewels. The Safer Support Team is designed to deter “smash and grabs” — where bike-mounted assailants ram into glass windows and doors to steal high-value items before making a quick exit. These acts have plagued the area over the years, and in response, the Safer Support Team seeks to increase patrols and quickly respond to incidents. The Safer Support Team leverages intelligent communication and emergency response technology from Verint Faster responses to real-time situations The Safer Support Team leverages intelligent communication and emergency response technology from Verint to help enhance situational awareness. Verint Dispatch Manager and Verint Mobile Reporter are used by leading organisations around the globe to mitigate security and safety risk, while enhancing situational awareness. The solution unifies disparate command centre technologies and security staff by fusing critical data input from emergency calls and responder activity to drive faster, more efficient and effective response to real-time situations. The solution can also coordinate directly with field responders and empower citizens through the Verint Mobile Reporter application. Using this simple smartphone application, a patrol officer’s location and status are correlated with other situational data inputs. Dispatchers receive updates to a guard's geographic area, which is regularly updated on a map to keep dispatchers informed of whereabouts and response actions. Proactive approach to security and crime reduction “We believe that we can help deliver smarter solutions through technology and collaboration,” says Abi Shuttleworth, Chief Strategy Officer, The Keyholding Company. “The Safer Support Team is a perfect example of how we can work collaboratively with Verint, and the Metropolitan Police Service, to achieve our goals and help make this area safer, while reducing loss.” “The Safer Support Team helps elevate loss prevention and risk mitigation efforts through the use of Verint’s advanced situational awareness technology, which offers new levels of intelligence for rapid response in mission-critical environments,” says Verint’s Alan Stoddard, VP and General Manager, situational intelligence solutions. “We’re proud to be part of this collaborative effort and look forward to helping ensure a proactive approach to security and crime reduction as this public-private initiative grows.”
Verint® Systems Inc. has announced the benefits that Tyne Tunnels in the United Kingdom is experiencing in the areas of traffic management and public safety, following its newest video surveillance deployment of Verint software. Tyne Tunnels are high-volume vehicular toll tunnels in Northeast England that form part of the A19 Road and that are managed by the agency TT2 Limited. Mission-critical tunnel surveillance This transportation entity leverages the latest version of Verint’s Enterprise Video Management Software™ (VMS) as a key technology in its state-of-the-art command centre that provides 24x7 traffic monitoring and emergency management for the more than 65,000 cars that pass through the tunnels each day or over 23 million annually. Verint’s VMS solution serves as the TT2’s centralised management platform for its mission-critical tunnel surveillance infrastructure. The selection of the Verint solution in 2016 was part of a recent refurbishment of the tunnels, which run under the River Tyne and provide a vital connection between North and South Tyneside. Improving response to emergency situations Since implementing Verint’s VMS platform, Tyne Tunnels and TT2 report that they are experiencing new levels of situational awareness and efficiency, and benefitting from heightened intelligence and awareness within the structures. With the additional insights it gains using the Verint solution, the transportation entity and its operators are able to more effectively identify and respond to traffic issues; minimise operational disruptions, such as stopped vehicles; and make faster and more informed decisions in emergency response situations, such as those involving accidents and injuries. "Our solutions are designed to help build strong security positions in mission-critical public transit environments" Strong security for public transit environments “There is a wide variety of incidents that need to be immediately identified to help ensure smooth travel and tunnel operations,” says James McKenna, equipment engineer, TT2. “With Verint solutions in place, we are able to streamline our video monitoring efforts to be more effective and efficient with emergency management and response. This supports our focus on providing safe, convenient and reliable roadways to travellers.” “We are pleased to be working with Tyne Tunnels and TT2, and delighted at their success using Verint solutions to help ensure the safety of those that count on its tunnels for transit each day,” says Alan Stoddard, vice president and general manager, Verint. “Our solutions are designed to help build strong security positions in mission-critical public transit environments. Verint’s VMS solution demonstrates the multiple ways situational awareness can benefit today’s modern organisations, and the customers and citizens they serve.”
Honeywell MAXPRO Cloud integrated video surveillance and access control security system wins ESX award The Electronic Security Expo (ESX) - the national trade event where electronic security and life safety dealers, integrators, and monitoring professionals connect, learn, and prepare for the future - announced the winner of ESX 2015 TechVision Challenge. ESX continues to highlight next-generation technology in the electronic security and life safety industry. This year, ESX restructured its product and services awards program to address the innovative technology trends influencing the industry. Formally known as the Maximum Impact Awards, the ESX Innovation Awards celebrate those products and services that help security and life safety dealers, integrators and monitoring companies enhance the customer experience, improve top and bottom line results or achieve operational excellence. Of the 25 ESX Innovation Award category winners, the judges nominated 10 products or services to compete in the inaugural event, ESX TechVision Challenge. The purpose of the event is to choose the “Best of Show”, an award that exemplifies the most innovative product or service for ESX 2015. ESX TechVision challenge The ESX TechVision Challenge is an interactive competition, featuring a lively, competitive battle where only the most innovative technology product or service will prevail. The TechVision Challenge is designed to be a head-to-head competition in a “Shark Tank” style format. Presiding over the competition, a group of industry judges, who in “Shark Tank” fashion, heard quick, energetic elevator pitches on the company and their product or service and made their case as to why they weredeserving of the top spot. The winner of the 2015 ESX TechVision Challenge was announced on the ESX Stage in the Exhibit Hall on Thursday, June 25th before a crowd of security and life safety professionals. George De Marco, Chairman of ESX, emceed the event and acknowledged the 10 companies that participated in the challenge Bold Technologies for WebProtecMe, DynaQuip Controls for WaterCopPRO, Essence for Care@home, Honeywell Security Group for MAXPRO Cloud, Innovative Business Software for Safe and Secure, Interlogix for ZeroWire, I-View Now for I-View Now/Honeywell Total Connect Integration, Optex for SL-650 QDMQuad Photo Beam, Resolution Products for HeliPad Wireless Security Keypad, and ZKAccess for BioCam 300. Honeywell MAXPRO integrated solution The winner of the 2015 TechVision Challenge was Honeywell Security Group for its MAXPRO Cloud, an integrated video surveillance and access control security system that allows users visibility and control, anywhere, at any time across multi-site locations, from any computer, tablet or mobile device. This cloud hosted managed service solution provides insights across multi-site locations that allows users to monitor, manage, and control all their locations, all in one place, simplifying security management and streamlining operations in ways that were not possible. “All the competing companies appreciated the new event and it was exciting to witness the well delivered presentations by these security professionals”, says George De Marco, ESX Chairman Accepting the award on behalf of the Honeywell Security Group was Michael Coniff, Senior Product Marketing Manager, who was surprised and excited by the award. “We pride ourselves on implementing technology solutions that truly make a difference for the security professional and the end-user and MAXPRO Cloud does just that. Not only is it cutting edge technology, MAXPRO Cloud offers business insights and a new source of RMR opportunities for security dealers and integrators through hosted video services,” says Alan Stoddard, Senior Director of Product Management Honeywell Security Group. “The ESX TechVision Challenge is here to stay,” says George De Marco, ESX Chairman. “All the competing companies appreciated the new event and it was exciting to witness the well delivered presentations by these security professionals.” ESX TechVision Challenge judges The industry sharks who judged the TechVision Challenge were Don Childers, CEO of Smokey Mountain Systems, Robert Few, Director of Regulatory, Sales Operations and Customer Experience for Time Warner Cable – IntelligentHome and Steve Firestone, President of Select Security.
Honeywell introduces its High Quality Analogue (HQA) to its Performance Series line up, a video surveillance solution that provides high-resolution images on analogue infrastructures, reducing the time and costs typically associated with installing new IP or hybrid HD systems. Benefits for dealers: Honeywell HQA uses high-definition over coax (HDoC) technology – allowing dealers to use existing analogue cable to get HD quality without the need to design new infrastructure or rip and replace wires. Additionally, a choice of nine different cameras and nine DVRs make it a more cost-effective solution than IP products. High-Definition functionality: “HD quality has become an expectation in the surveillance industry because having sharp images is essential to the jobs of security personnel. This system allows you to convert your existing analog cable, use your existing infrastructure, and see HD video without the expense of an IP system,” said Alan Stoddard, senior director of marketing, Honeywell. “For customers seeking HD functionality who may not be ready to replace – not to mention relearn – entire infrastructures, the Performance Series HQA is the ideal solution.” HDoC technology enables 720p or 1080p high-definition analogue cameras at short and long range. Incorporating True Day/Night features, they can be added to existing non-HD analogue cameras without network interference to minimise downtime.
Honeywell recently released two first-of-their-kind multilingual demo apps for its LYNX Touch 5200 and 7000 home security systems. Dealers and integrators can now easily transition between English, Spanish and French languages within the same app, depending on a customer’s language preference, to demonstrate system capabilities. The apps interactively showcase the features of Honeywell’s latest LYNX Touch security systems by simulating the experience on an iPad® or iPhone®. Dealers can demonstrate functions such as how to arm and disarm the system, view video, open and close garage doors, modify thermostat temperatures, and control lights and door locks. “Easily transitioning between three languages using one app lets dealers more effectively demonstrate end-to-end security and lifestyle systems to a more-diverse group of consumers in North America,” said Alan Stoddard, senior marketing director, Honeywell Security Products Americas. “Apps like these will help dealers demonstrate to customers the power of the ‘Connected Home’ and how it will enhance their everyday lives, as well as their security.” In addition to the multi-language product demonstration capabilities, consumer marketing materials have been translated for immediate, on-the-spot access via the apps. The apps are available for free download on iTunes and are compatible with the latest Apple® iOS software.
The home of the future took another step toward reality today when Honeywell announced voice command capabilities for Tuxedo Touch, its touchscreen security and home automation controller that can serve as the central hub of a connected home or business. The technology now allows homeowners to use select voice commands such as “leaving the house” to perform a range of tasks, including arming their security systems, adjusting their thermostats, turning their lights on or off and locking their doors. “Security today is just as much about the user experience as it is about keeping homes and businesses safe, and adding voice command capabilities to Tuxedo Touch is the latest illustration of that trend,” explained Alan Stoddard, senior marketing director, Honeywell Security Products Americas. In addition to the voice capabilities, Honeywell announced several other enhancements to Tuxedo Touch, including: The ability to record video captured by security cameras Remote-upgradeable software that can be updated remotely without having to schedule on-site service Support for higher-resolution cameras that use H.264 and ONVIF protocol “We’ve received good feedback from security dealers and custom electronics professionals about Tuxedo’s ability to create affordable connected homes, and the enhancements we’ve made are aimed at helping them distinguish their offerings and growing their businesses,” Stoddard said. Tuxedo Touch is the newest member of Honeywell’s VISTA® series of home and building control solutions, which also include the newly launched VISTA Automation Module (VAM) that provides affordable, local home monitoring and control on mobile devices. Tuxedo Touch can connect a home’s or business’ VISTA security system with Z-Wave® thermostats, locks, lighting systems and shades. Consumers can program the Tuxedo Touch, for example, to automatically lower thermostats and close shades when the security system is armed. Additionally, the product features a built-in Web server that allows users to control it using Web-enabled devices such as smartphones and tablets while on premises. Tuxedo Touch is also compatible with Honeywell’s Total Connect™ Remote Services, which allows homeowners to control their systems anywhere with an Internet connection.