Userful, recognised for its software-defined platform aimed at enhancing enterprise operational awareness and response, has unveiled new capabilities within its InfinityAI platform. These advancements are designed to assist organisations in navigating increasingly intricate security environments, where cybersecurity threats, operational interruptions, and physical security challenges intersect.
The InfinityAI platform empowers organisations to consolidate and oversee signals from a multitude of security systems, thus transforming disparate data streams into a cohesive situational awareness framework. The platform achieves this through a combination of AI-assisted anomaly detection and workflow orchestration.
Unified situational awareness layer
According to John Marshall, CEO of Userful, "Organisations today don’t suffer from a lack of security data; they suffer from a lack of situational clarity." He added that the company's mission is to help enterprises translate data signals into actionable security responses by integrating physical security, cybersecurity intelligence, and enterprise operational observability into a unified situational awareness layer.
The core innovation within these new capabilities is InfinityAI’s ability to monitor and analyse security data signals in real-time across diverse enterprise systems. This allows operators to identify anomalies and effectively coordinate responses throughout the security environment.
Detecting potential security incidents
InfinityAI evaluates security data signals from an array of enterprise systems
InfinityAI evaluates security data signals from an array of enterprise systems, including Security Information and Event Management (SIEM) tools like Splunk Enterprise Security, and Critical Event Management (CEM) platforms such as Everbridge. By maintaining real-time surveillance of these data sources, InfinityAI can recognise abnormal patterns and potential security incidents across the organisation.
Upon detecting anomalies, the platform initiates workflow activation requests and suggests recommended responses to operators. These operators have the ability to review and activate semi-automated workflows that synchronise actions across connected systems and security teams.
Reducing manual coordination
The introduction of these workflow capabilities marks a significant progression in the evolution of the Userful InfinityAI Platform. It supports the automation and coordination of responses across systems and teams, thereby enhancing organisational efficiency.
With these improvements, organisations can trigger coordinated actions via system alerts
With these improvements, organisations can trigger coordinated actions via system alerts, health events, application triggers, and both native rule-based and manual workflow initiations.
By linking multiple systems and operational teams through unified workflows, InfinityAI facilitates quicker incident responses, reducing the need for manual coordination across various tools and environments.
Enhanced remote management capabilities
Userful is also broadening the platform's integration capabilities with newly added support for prominent video management systems, including Milestone XProtect and Genetec Security Center. This expansion enables organisations to embed video management frameworks into a comprehensive security operations ecosystem. Moreover, the new Global Cluster Manager (GCM) provides administrators with a centralised interface to efficiently manage distributed deployments remotely.
Userful will present the InfinityAI Platform at the ISC West 2026 event, showcasing how the combination of AI-driven monitoring and integrated platform workflows delivers unified situational awareness across contemporary Security Operations Centers.
