The rapid adoption of employee scheduling and workforce management software SmartTask gathered pace last year with record levels of growth in the UK and internationally. In particular, there was an 81% increase in the number of field service businesses using the system during 2017, which now includes over 100 manned security providers and 15% of the ACS Pacesetters.
“Over the past few years we have worked hard to understand the needs of the manned security industry to develop a solution that possesses the right mix of employee scheduling and workforce management functionality,” explains Paul Ridden, CEO of SmartTask. “This has enabled us to achieve impressive growth last year both domestically and worldwide, with our software now being used in 15 countries and successful trials underway in mainland Europe, the Middle East, Africa and Australasia.”
Intelligent rostering functionality
The number of locations that are now coordinated using SmartTask grew by 160% in 2017 to over 16,000, across a 17,000-strong employed and subcontracted workforce. In fact, the variety of managed sites expanded significantly to include: Football stadiums, national museums, retail developments, industrial estates, science parks, schools, universities, factories, airports, banks, hospitals and even a F1 racing team.The intelligent rostering functionality is being used to schedule almost one million hours of work per month
SmartTask continued to help manned security providers to gain visibility and control over customer sites with more than 250,000 patrols monitored, over 5.5 million NFC checkpoints scanned, and 50,000 electronic Smartforms processed during 2017. Meanwhile, the intelligent rostering functionality is being used to schedule almost one million hours of work per month, as well as calculating £40 million of employee pay and £50 million of customer billing over the past year.
Towards cloud-based solutions
A number of new innovations were introduced in 2017 in response to changing needs within the security marketplace. Using its established expertise within the sector and taking advantage of the latest technological developments, SmartTask introduced a new vetting capability to simplify appropriate employee screening and background checks. A comprehensive trial of Smartbeacons was also undertaken as part of a project to extend patrol monitoring and proof of presence options.
“2017 saw the number of businesses depending on SmartTask expand by more than 80%. This record growth is down to our ability to develop a highly adaptable, scalable and affordable cloud-based solution that achieves proven business and operational benefits for manned security providers. We are looking forward to building on this success and expect to continue this growth trend through 2018 and beyond.”