Artificial Intelligence Technology Solutions, Inc., in collaboration with its wholly owned subsidiary, Robotic Assistance Devices Group (RAD-G), has unveiled SARA™ ASSIST, a new extension to its award-winning SARA (Speaking Autonomous Responsive Agent) platform.
This innovative solution is designed to enhance remote video monitoring, GSOC, and SOC operations by integrating agentic AI directly onto the operator's console. This integration aims to improve real-time verification, notification, and documentation processes within active monitoring workflows.
SARA ASSIST enhances security monitoring
SARA ASSIST revolutionises security centres by working alongside human personnel, facilitating verification, communication, and reporting across live video streams. The hybrid control platform designed by SARA ASSIST significantly boosts operator efficiency while allowing essential functions to remain under human supervision.
A client call centre manager commended this feature, stating, "Our team has really been enjoying the SARA ASSIST feature. It's been a great addition and has helped improve our efficiency. Being able to have SARA make calls for simple tasks with just a click has been a big time-saver."
New capabilities for the SARA platform
Initiative means a significant move towards embedding agentic AI in everyday monitoring settings
This initiative represents a significant move towards embedding agentic AI in everyday monitoring settings, enabling quicker and more consistent incident management by human operators.
The introduction of SARA ASSIST comes at no additional cost, encouraging central stations to gain confidence in SARA's capabilities with the expectation that they will transition to comprehensive agentic AI-powered operations.
Inventive developments in security technology
Steve Reinharz, CEO/CTO and Founder of AITX and RAD-G, expressed enthusiasm for the platform, stating, "Creating the leading agentic AI platform for the security industry has been a joy and has required us to invent new features and functionality."
He adds, "From fully autonomous systems to operator-assist deployments, our goal is to have a version of SARA on every console, at every site, helping teams make faster, smarter, more confident decisions. This approach positions RAD-G to scale agentic AI across every segment of the monitoring and security industry."
Bridging manual and automated monitoring
SARA ASSIST bridges the gap between manual monitoring and full agentic automation
SARA ASSIST bridges the gap between manual monitoring and full agentic automation, enhancing the SARA platform's capabilities for live operators.
While SARA AGENT and SARA EDGE operate independently to verify and respond, SARA ASSIST brings real-time AI support directly to monitoring workflows, ensuring that alerts are verified, notifications are initiated, and activities are documented with precision.
Experience the benefits of SARA ASSIST
Complementing the existing suite of SARA products — VERIFIED, LITE, AGENT, and EDGE — SARA ASSIST is strategically priced to facilitate its adoption and guide organisations towards full automation as they build trust in agentic AI's performance.
RAD-G extends an invitation to entities involved in live video monitoring, GSOC, and SOC operations to experience the advantages of SARA ASSIST in their operations.
Artificial Intelligence Technology Solutions, Inc., a pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices Group (RAD-G), now announced the release of SARA™ ASSIST, a new extension to its multiple award-winning SARA (Speaking Autonomous Responsive Agent), the Company's agentic AI platform.
Designed for Remote Video Monitoring, GSOC, and SOC environments, SARA ASSIST places agentic AI directly on the operator's console, providing real-time verification, notification, and documentation capabilities within active monitoring workflows.
Agentic AI platform
Artist’s depiction of SARA ASSIST enhancing a busy security monitoring centre. The agentic AI platform works in parallel with human personnel, streamlining verification, communication, and reporting across live video feeds.
SARA ASSIST creates an efficient hybrid control platform that dramatically increases operator efficiency without turning over all functions to SARA's full agentic AI workflow. An early client call centre manager recently remarked, "Our team has really been enjoying the SARA ASSIST feature. It's been a great addition and has helped improve our efficiency. Being able to have SARA make calls for simple tasks with just a click has been a big time-saver."
Introduction of SARA ASSIST
The introduction of SARA ASSIST marks a key step in bringing agentic AI into mainstream monitoring operations, enabling human operators to manage incidents faster and with greater consistency.
SARA ASSIST is included at no extra cost. The Company expects that as central stations gain operational confidence with SARA's performance through the use of SARA ASSIST, they will move quickly to full agentic AI-powered call centre operations.
Invent new features and functionality
"Creating the leading agentic AI platform for the security industry has been a joy and has required us to invent new features and functionality," said Steve Reinharz, CEO/CTO and Founder of AITX and RAD-G.
"From fully autonomous systems to operator-assist deployments, our goal is to have a version of SARA on every console, at every site, helping teams make faster, smarter, more confident decisions. This approach positions RAD-G to scale agentic AI across every segment of the monitoring and security industry."
SARA platform's capabilities
SARA ASSIST extends the SARA platform's capabilities to live operators, serving as the bridge between manual monitoring and full agentic automation. While SARA AGENT and SARA EDGE operate autonomously to verify, communicate, and respond without human input, SARA ASSIST is designed to work alongside monitoring personnel, adding real-time AI support directly into their workflow.
It verifies alerts, initiates notifications, and documents activity automatically, giving operators the speed and accuracy of agentic AI without replacing human judgement.
Advantages of SARA ASSIST firsthand
The SARA ASSIST platform complements existing SARA offerings, including VERIFIED, LITE, AGENT, and EDGE, each designed for specific levels of automation and engagement. Priced to accelerate adoption, SARA ASSIST offers organisations a low barrier entry into agentic AI while establishing a direct path toward full autonomy as operational confidence grows.
RAD-G invites all organisations engaged in live video monitoring, GSOC, and SOC operations to experience the advantages of SARA ASSIST firsthand.
