ADT Inc., a provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced that, in addition to being the exclusive provider of security solutions for Tuesday Morning, it has now entered into a chainwide agreement for an extended service plan that includes maintenance for all security solutions.
About Tuesday Morning
Tuesday Morning, headquartered in Dallas, Texas, is a national retail chain established in 1974 specialising in both domestic and international closeouts of medium to high-end name brand gifts, luxury home textiles, home furnishings, housewares and seasonal décor. One of the original off-price retailers, Tuesday Morning offers unique home and lifestyle goods.
ADT monitors intrusion detection and fire alarm panels, and installs and services the IP-based video systems for Tuesday Morning
ADT takes over Tuesday Morning’s security systems
Prior to engaging ADT for its security needs, Tuesday Morning operated its own central station to monitor its alarm systems. ADT has since converted all systems and taken over the monitoring for both intrusion detection and fire alarm panels where applicable. ADT also installs and services the IP-based video systems for Tuesday Morning.
“We are very pleased with the service and support we receive from ADT,” said Sanford Siegel, Tuesday Morning’s Senior Manager of Loss Prevention and Safety. “Their professional monitoring stations provide us with greater peace of mind that our stores, our associates, and our guests are well protected.”
Dedicated support staff
Tuesday Morning is part of ADT’s 1Touch program, administered out of its National Account Operations Center. This enhanced service provides Tuesday Morning with a dedicated project manager and a support team whose charter is to deliver exceptional customer service and support.
eSuite™ helps streamline security solutions administration from single secure portal
ADT’s eSuite™ functionalities
They have also adopted ADT’s eSuite™ Account Management tool which helps them streamline the administration of their security solutions from a single secure portal or any connected mobile device. eSuite provides the ability to view their data, modify schedules, view tests, incidents, alarms and service calls—while providing audit trails and reporting for compliance.
“This latest contract for a chainwide extended service plan further cements our partnership with Tuesday Morning. We are now in a better position to ensure that their systems are working at peak performance while helping them more accurately manage their services,” commented Bob Dale, ADT’s Senior Vice President of National Account Sales.