ADT Commercial have grown organically in double digits since 2016, in addition to growing through 15 acquisitions completed since the merger of ADT and Protection One. Acquisition of integrator companies such as Red Hawk Fire and Security and Aronson Security Group have expanded ADT Commercial’s presence geographically to more areas of the country. Most of the employees of the acquired companies have stayed with ADT and “helped to create a corporate culture and a good place for employees to work,” says Dan Bresingham, Executive Vice President of ADT Commercial. Happy employees ensure good customer service. Enterprise resource planning Bresingham will lead ADT Commercial as it becomes a separate business unit in 2020 “We adapt to where our clients want us to be,” adds Joe Sanchez, Senior Vice President of Customer Operations of ADT Commercial National Accounts. “We take a strategic approach as we determine how adaptive our customers are going to be to the new technology.” I caught up with ADT Commercial at the GSX trade show in Chicago. Bresingham tells me ADT Commercial has benefitted from the calibre and breadth of leadership talent that have come along with the various acquisitions, including Mike McWilliams of Red Hawk, Bob Dale of Protection One, and Phil Aronson of Aronson Security. The transitioning of internal systems such as enterprise resource planning (ERP), billing and customer repair software will further steamline the ADT Commercial operation in the next several months. Bresingham will lead ADT Commercial as it becomes a separate business unit in 2020. We caught up with ADT at the GSX trade show in Chicago Providing new opportunities for regional integrators Additional acquisitions are also likely; in fact, growth is likely to accelerate. ADT Commercial offers a national footprint that can provide new opportunities for regional integrators it brings into the fold. New acquisitions will continue to fill out ADT’s skillset requirements in specific geographic areas where more expertise is needed. Security directors have a small staff and we help them know what they should be looking at in terms of data" “The industry doesn’t change a lot,” says Bresingham. “The technology just gets better, faster, and cheaper. As a service provider we take the best technology and combine it to provide the best solutions. We’re product-agnostic. Most of our jobs are down-and-dirty, doing the same things, but we’re pushing ourselves to be the best every day at the basics.” An emphasis at ADT is to provide customers ‘actionable’ data compiled from their various security systems. “We have a range of customers,” says Sanchez. Managing networks and video remotely “From small businesses to large data centers, there is no electronic system we cannot do. We are adaptable, from providing basic intrusion all the way to more sophisticated elements. Security directors have a small staff and we help them know what they should be looking at in terms of data.” “Our customers are our ‘true north’,” says Sanchez. A strong relationship with clients forms the basis for ADT Commercial’s success. Helping customers track data utilises ADT Commercial’s eSuite account management system, homegrown software that compiles and analyses various customer data inputs. It also allows the ability to manage networks and video remotely. “We built it from scratch for customers. It’s a web-based system that helps them manage their business,” says Bresingham. “We hold ourselves accountable. We don’t hide from data, we encourage it.” Monitoring refrigeration units The solution is different in every case, just as every customer is uniqueIn addition to data from customer systems, eSuite can compile local weather information, crime statistics and other information that can help provide trending information to guide a customer’s business. The system’s flexibility enables ADT to provide the data each customer needs. ADT helps customers manage their business beyond the security department, too. “We do a lot of things in environmental control, monitoring refrigeration units and making sure humidity and temperature readings are correct,” says Sanchez. Leaving a door open could cause product loss at a pharmaceutical company, for example. In the food industry, a freezer malfunction could cause huge losses. In either case, an alarm can draw attention to the problem in a timely manner. Other customers face regulatory requirements that demand an audit trail of compliance, which ADT’s systems can provide. At the end of the day, ADT asks customers ‘What’s your security need?’ The company then adapts and assembles its solutions using internal resources and outside vendors, to meet that need. The solution is different in every case, just as every customer is unique.
ADT Inc., a provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced that, in addition to being the exclusive provider of security solutions for Tuesday Morning, it has now entered into a chainwide agreement for an extended service plan that includes maintenance for all security solutions. About Tuesday Morning Tuesday Morning, headquartered in Dallas, Texas, is a national retail chain established in 1974 specialising in both domestic and international closeouts of medium to high-end name brand gifts, luxury home textiles, home furnishings, housewares and seasonal décor. One of the original off-price retailers, Tuesday Morning offers unique home and lifestyle goods. ADT monitors intrusion detection and fire alarm panels, and installs and services the IP-based video systems for Tuesday Morning ADT takes over Tuesday Morning’s security systems Prior to engaging ADT for its security needs, Tuesday Morning operated its own central station to monitor its alarm systems. ADT has since converted all systems and taken over the monitoring for both intrusion detection and fire alarm panels where applicable. ADT also installs and services the IP-based video systems for Tuesday Morning. “We are very pleased with the service and support we receive from ADT,” said Sanford Siegel, Tuesday Morning’s Senior Manager of Loss Prevention and Safety. “Their professional monitoring stations provide us with greater peace of mind that our stores, our associates, and our guests are well protected.” Dedicated support staff Tuesday Morning is part of ADT’s 1Touch program, administered out of its National Account Operations Center. This enhanced service provides Tuesday Morning with a dedicated project manager and a support team whose charter is to deliver exceptional customer service and support. eSuite™ helps streamline security solutions administration from single secure portal ADT’s eSuite™ functionalities They have also adopted ADT’s eSuite™ Account Management tool which helps them streamline the administration of their security solutions from a single secure portal or any connected mobile device. eSuite provides the ability to view their data, modify schedules, view tests, incidents, alarms and service calls—while providing audit trails and reporting for compliance. “This latest contract for a chainwide extended service plan further cements our partnership with Tuesday Morning. We are now in a better position to ensure that their systems are working at peak performance while helping them more accurately manage their services,” commented Bob Dale, ADT’s Senior Vice President of National Account Sales.
The exhibit marks the company’s first appearance with ADT since the announcement of their integration Protection 1, the premier full-service business and home security company in the U.S., announces “The Power to Do More for You” at the ASIS 2016 Conference in Orlando, Florida. The exhibit marks the company’s first appearance with ADT since the announcement of their integration in May 2016. Expanding footprint From September 12-14 at booth #3113, Protection 1 will highlight its best-in-class infrastructure and products, including the launch of Cyber Security, and demonstrations of eSuite 2.0 account management tools, Network Managed Services and Remote Video Services. “We’re bringing together the breadth of ADT’s footprint with Protection 1’s excellent customer service and state-of-the art solutions to provide the ultimate protection for our customers,” said Bob Dale, Senior Vice President, National Account Sales, Protection 1. “Our number one priority is to deliver exceptional customer experience, and ASIS 2016 is the perfect venue to showcase our evolving, best-in-class solutions for our future and valued national account customers.” Highlights of Protection 1’s 2016 ASIS Conference Exhibit include: Cyber security Protection 1 has aligned with best-in-class providers, including Bitdefender, Cisco and Druva, to provide customised disaster recovery and network, endpoint and wireless security solutions to serve the small and mid-sized business market. Network Security: Similar to when an alarm system alerts small business owners when their physical space is exposed, the Cisco Meraki Network Security notifies Protection 1 customers when their system is exposed, allowing Protection 1’s team of experts to take action before the system is hacked. Endpoint Security: While physical alarms monitor any motion that may occur, the Bitdefender Endpoint Security continuously scans digital networks for viruses and malware, and immediately alerts a monitoring centre in case of any malicious activity attempts. Disaster Recovery: Data is critical to the business, and hackers can potentially obtain and hold valuable data ransom. Disaster Recovery and Data Recovery from Druva will provide businesses with the ability to back up their data to ensure disaster recovery and data recovery on all endpoints and cloud applications while minimising downtime. Wireless Security: In addition to protecting business assets, Protection 1 Cyber Security can turn on premise Internet traffic into customer data. Partnering with Meraki, business owners can obtain critical insights on passer-by traffic, in-store time and repeat visitors. Additionally, the system can capture customer emails in-store through Wi-Fi for repeat marketing. eSuite 2.0 “Our number one priority is to deliver exceptional customer experience, and ASIS 2016 is the perfect venue to showcase our solutions for our future and valued national account customers” With intuitive functionality, transparent data reporting and ground-breaking design, Protection 1’s eSuite 2.0 account management solution sets a new industry standard in customer portals, managing 60,000 sites. Sample features include: Map Views – View system activity in map view and zoom in to see more detail in selected map area, now leveraging Google Maps “street view” functionality, providing a more customised recommendation for customer needs eSuite 2.0 Mobile – Edit location contacts, place alarm panels on or off test, and create temporary location schedules Graph Views – Toggle to graph views for a snapshot of activity trends Real-time Service and Installation Status Network managed services Protection 1’s Network Operations Center (NOC) offers its enterprise customers a dedicated security network, delivering the highest level of protection with easier access for loss prevention and security, while not impacting business critical systems. Over the last year, the company doubled its operations and employees, monitoring over 1,500 networks and 45,000 end devices. Sample solutions include: Manage communication/broadband services Implement Wi-Fi at customer locations for employee or customer use Design and implement VOIP systems Monitor health of edge devices on customer’s network 24/7 and provide advance warnings of potential failures Remote video services Protection 1 provides Remote Video Services through its Monitoring Centres to augment customer security programmes. Services include: Remote Video Verification – Verification of burglar alarm signals through the use of on-site camera before police dispatch to avoid unnecessary false dispatches. Remote Guard Tour – Scheduled tours of customer facility via on-site cameras to look for any suspicious activity. Remote Interactive Tour – At customer request, view site via video to ensure no dangerous activity is taking place and dispatch police if required or initiate two-way audio conversation. Remote Audit – Scheduled tour of sites to check for adherence to security and safety protocols, with scorecard sent to corporate contacts. Remote Video Escort – Video and accompanying cell-phone escort of customer employee opening or closing facilities alone.