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Fraud, high operating costs and scarce business intelligence data – these are the challenges the industry pioneer Dallmeier addressed with its ‘Smart Casino Solutions’ at ICE London 2019. Dallmeier’s combination of video technology and artificial intelligence (AI) to improve profitability of the three essential casino areas – gaming, surveillance, and marketing – led to an extremely positive response from ICE visitors. Dallmeier’s Casino Automation Technology (CAT) is the first gaming automation system that is live in a productive environment. It is currently available for Baccarat and Blackjack and uses AI technologies and standard Full HD IP cameras to recognise chips and cards, provide real-time information about bet position and bet value, game pace and float value etc. CAT allows for a highly increased game pace, a much more effective protection from fraud and an accurate player rating CAT allows for a highly increased game pace, a much more effective protection from fraud and an accurate player rating, to name just a few key functionalities. Combining CCTV technology with AI Konrad Hechtbauer, managing director of Dallmeier International, states: “We were especially happy to hear from our visitors that they appreciate our approach to build on established, existing technology – i.e. CCTV – and combine it with artificial intelligence applications. With CAT, we open up a treasure of data that finally allow them to make much more informed decisions to maximise their profitability regarding table games.” Many casinos still install huge numbers of PTZ and fisheye cameras, creating a more and more complex environment with questionable image quality and security effect. With the new 360-degree version of Dallmeier patented Panomera camera technology, casino operators can cover much larger areas with the same number of operators while at the same time significantly improving overall security due to a 360-degree, high resolution view of the overall scene. In case of an incident, multiple operators can zoom in at the same time resolving complex scenarios – but without losing the overall picture both in live and recording as it is the case with PTZ cameras. Achieving security goals at lower cost With our new 360-degree solution, customers achieve their security goals better at a lower cost" Konrad Hechtbauer states: “Despite all the great options that AI-based gaming automation technologies like our CAT system offer, casinos still have to fulfil their requirements for classical security and safety. With our new 360-degree solution, customers achieve their security goals better at a lower cost. And at the same time lay the foundation to use the very same cameras as ‘optical data sensors’ for all sorts of business intelligence applications. Quite a few of our booth visitors told us that with Dallmeier’s new 360-degree-version of the Panomera camera technology, they finally see the chance to save their casinos money in a field that is commonly known as a ‘cost driver’.” Improving overall profitability By intelligently combining video technology-based functions (e.g. people counting, crowd analysis, face recognition and many more) with AI based gaming automation technologies and other analysis techniques, casinos can significantly improve their overall profitability. Konrad Hechtbauer explains: “Gathering, analysing and understanding those data help casinos better plan their business and make more informed decisions based on the behaviour and preferences of their visitors and players.”
Many casino operators still struggle with undetected fraud and theft, high operating costs and inefficient, manual processes. At the same time, business intelligence data are scarce and a huge potential for optimising business processes remains untapped. The ‘Smart Casino Solutions’ from industry pioneer Dallmeier promise a holistic approach to solve these challenges with an innovative combination of video technology and Artificial Intelligence (AI). At ICE London 2019, Stand S9-242, Dallmeier will showcase solutions for the three essential casino areas Gaming, Surveillance and Marketing. Due to their ‘analogue’ nature, classic table games such as Blackjack were previously difficult to integrate into data processing and analysis. Dallmeier’s Casino Automation Technology (CAT) – the first gaming automation system that is live in a productive environment – uses AI technologies and standard Full HD IP cameras to gather all sorts of data. Effective protection By doing so, CAT offers a wide variety of insights and automation of core gaming processes: The system recognises chips and cards, provides real-time information about bet position and bet value, game pace and float value, to name just a few key functionalities. For the first time, this now allows for an accurate player rating, highly increased game pace and a much more effective protection from fraud. CAT is available for Baccarat and Blackjack. CAT for Blackjack will be showcased on fixed appointments only at ICE. Large areas have to be monitored to protect guests, players, employees and the casino’s inventory Furthermore, classic surveillance and CCTV also play a major role in casinos: Large areas have to be monitored to protect guests, players, employees and the casino’s inventory. With the new 360-degree version of the patented Panomera multifocal sensor system, casino operators can cover much larger areas with the same number of operators while at the same time significantly improving overall security due to high resolution, 360-degree view of the overall scene. Informed decisions In case of an incident, operators can zoom into scenes like with a PTZ camera – but without losing the overall picture both in live and recording. Also, multiple operators can zoom in at the same time resolving complex scenarios. All this reduces the cost for video security infrastructure enormously, leading to a significant lower Total Cost of Ownership (TCO). The Smart Casino Solutions from Dallmeier are rounded off by their marketing aspect. By intelligently combining video technology-based functions (e.g. people counting) with AI based gaming automation technologies and other analysis techniques, casinos can get access to a formerly hidden treasure of data. Gathering, analysing and understanding those data help casinos better plan their business and make more informed decisions based on the behaviour and preferences of their visitors and players.
Cyberattacks targeting IoT devices and consequently video systems as well are growing more frequent at an unprecedented rate. The things users should consider in their security strategy are highlighted in an information package from the Regensburg-based video equipment manufacturer with information and specific recommended measures. They show that the essential aspects extend beyond the classic instruments of cybersecurity. Security specialists at many banks in several different countries were undoubtedly completely blindsided in 2013 when Russian hacker groups ‘purloined’ a sum totalling more than a hundred million euros in the course of the ‘Carbanak’ campaign: Comprehensive strategy Video systems also make excellent targets in ‘Denial of Service’ attacks, as was demonstrated by the infamous ‘Mirai’ and ‘Persirai’ campaigns In these attacks, surveillance cameras inside the financial institutions were compromised, allowing the perpetrators to secretly view screen contents and keyboard entries and identify employees as spear phishing targets from their name tags or employee IDs, for example. Video systems also make excellent targets in ‘Denial of Service’ attacks, as was demonstrated by the infamous ‘Mirai’ and ‘Persirai’ campaigns. If a company wants to protect itself successfully from attacks of this kind, it is essential to implement a fully comprehensive strategy. The Regensburg-based video technology company Dallmeier identifies five crucial aspects which must function in harmony: consideration of security issues as early as the planning phase, integration in the IT strategy, cybersecurity functions in the systems, data protection, and not least the credibility of the manufacturer. Hardened operating systems Due consideration of security questions should be included in the planning stage, for example by intelligent use of 3D technology. Secondly, it is important to ensure that the planned system is consistent with the company's IT strategy: More and more often, essential resources such as server capacities, or even the entire video security system fall within the purview of the IT department. The fourth aspect should really be practically self-evident since the entry into force of the GDPR For the actual core function ‘cybersecurity’, it is important that systems are equipped with all the requisite "IT security" functions, from hardened operating systems to capabilities for separating networks and up to and including encryption technologies and attack detection capabilities. The fourth aspect should really be practically self-evident since the entry into force of the GDPR, that is to say consideration of data protection issues. Finally, customers should also think very carefully about the manufacturer itself: What steps are taken to safeguard the systems during development and production, is the manufacturer potentially exposed to political pressure, and what provisions are made for security aspects when integrating the systems with each other and integrating third party systems?