Viação Santa Brígida, a prominent bus operator in São Paulo, Brazil, has teamed up with Dahua Technology to enhance the safety and efficiency of its fleet. This collaboration involves the integration of a mobile video surveillance and fleet management system that offers real-time monitoring, reduces blind spots, and aids in passenger counting and fare evasion control.
Operating over 650 buses in the bustling city of São Paulo, Viação Santa Brígida sought to improve supervision and ensure safety for passengers and drivers. The partnership with Dahua Technology involves deploying an intelligent solution featuring onboard cameras, passenger tallying, vehicle tracking, and centralised real-time monitoring to bolster operational visibility.
Addressing safety risks
In a densely populated urban area, managing a large fleet poses significant challenges. Viação Santa Brígida needed a reliable system to monitor its buses continuously and respond efficiently to incidents. Limited visibility inside and around buses hindered event verification and driver support, especially during passenger boarding or manoeuvring through traffic.
In a densely populated urban area, managing a large fleet poses significant challenges
The need for enhanced fare management tools led the company to seek accurate passenger counting and activity monitoring systems. Prior to this, determining vehicle occupancy and tracking potential revenue losses required extensive effort. Ensuring swift access to consolidated vehicle data would enable the operations team to make informed decisions quickly.
State-of-the-art surveillance solutions
With Dahua Technology's assistance, Viação Santa Brígida implemented a sophisticated mobile video surveillance setup. Onboard cameras facilitate continuous monitoring of passenger zones, allowing incident review and reliable evidence collection. The system also plays a crucial role in detecting fare evasion, thus safeguarding company revenue.
External cameras enhance driver visibility by eliminating blind spots, ensuring clearer vision of pedestrians and surrounding road users. This capability is vital during passenger boarding or alighting, reducing potential accidents and enhancing overall journey safety. Additionally, intelligent passenger-counting technology offers precise data on boarding activities, further improving operational control.
Centralised fleet management
The consolidating of data at the Integrated Control Center allows for quicker event analysis
All data is centralised at Viação Santa Brígida’s Integrated Control Center, where live and recorded video feeds, along with vehicle data, are consolidated. This gives operators a comprehensive view of fleet operations and aids in swift incident assessment and response.
The introduction of Dahua’s surveillance system has significantly enhanced the operational efficiency of Viação Santa Brígida's fleet. By providing continuous video monitoring, improving passenger counting accuracy, and strengthening fare-evasion controls, the company has achieved faster incident verification and safer bus operations. The consolidating of data at the Integrated Control Center allows for quicker event analysis, leading to informed decision-making.
According to a representative from Viação Santa Brígida, “Today, we can continuously monitor the cameras installed across our buses and provide our managers with more accurate operational information. Dahua’s technology helps us control fare evasion, improve safety for drivers and passengers, and manage our fleet with much greater efficiency and confidence.”
Viação Santa Brígida partnered with Dahua Technology to improve the safety and efficiency of its bus fleet in São Paulo, Brazil. The integrated solution enables real-time monitoring, reduces blind spots, supports passenger counting and fare-evasion control, and helps operators respond to incidents more effectively.
Overview - Viação Santa Brígida is a major operator serving São Paulo with a fleet of more than 650 buses. To improve fleet supervision, passenger and driver safety, and operational visibility, the client partnered with Dahua Technology to deploy an intelligent mobile video surveillance and fleet management solution featuring onboard cameras, passenger counting, vehicle tracking, and centralised real-time monitoring.
Potential safety risks
Challenges - Managing hundreds of buses operating across a densely populated metropolitan area requires continuous coordination and reliable access to operational information. Viação Santa Brígida needed a more effective way to monitor its vehicles in real time and respond rapidly to incidents.
Limited visibility inside and around buses made it difficult for the company to verify events, identify potential safety risks, and support drivers during daily operations. Blind spots around large vehicles also presented a concern, particularly during passenger boarding, manoeuvring, and interactions with pedestrians and other road users.
Assessing vehicle occupancy
The company additionally needed better tools to address fare evasion and monitor passenger movement. Without centralised and accurate data, assessing vehicle occupancy, reviewing suspicious activity, and identifying possible revenue losses could be time-consuming.
Another priority was improving the efficiency of fleet management. Information from individual vehicles had to be consolidated and made readily accessible to the operations team, enabling managers to make faster, better-informed decisions.
Centralised management software
Solutions - Working with Dahua Technology, Viação Santa Brígida deployed an integrated mobile video surveillance solution combining strategically positioned onboard cameras, intelligent analytics, vehicle information, and centralised management software.
Cameras installed inside the buses provide continuous recording and real-time monitoring of passenger areas. This allows the operations team to review incidents, observe passenger movement, and obtain reliable video evidence when necessary. The system also helps identify cases of fare evasion, supporting the protection of company revenue and improving operational control.
Passenger-counting capabilities
External cameras give drivers a more complete view of the areas surrounding each vehicle. By reducing blind spots, the solution helps drivers see pedestrians, passengers, and other nearby road users more clearly throughout the journey. This is particularly valuable during boarding and disembarking, when people may be positioned close to the vehicle or outside the driver’s direct field of vision.
The deployment also incorporates intelligent passenger-counting capabilities. By automatically analysing boarding activity, the system provides more accurate information about passenger volumes, vehicle occupancy, and potential discrepancies associated with revenue collection.
Comprehensive view of fleet activity
All information is brought together at Viação Santa Brígida’s Integrated Control Center, where operators can monitor the fleet through a video wall and Dahua’s mobile management software. The platform consolidates live and recorded video with vehicle location and operational information, giving the control team a clearer and more comprehensive view of fleet activity.
The centralised system also supports the identification and investigation of unusual events. When an incident occurs, operators can access the relevant vehicle information and video footage, helping the company evaluate the situation and take appropriate action more efficiently.
Continuous video monitoring
Results - Dahua’s integrated mobile video surveillance solution has significantly improved Viação Santa Brígida’s fleet visibility by enabling continuous video monitoring, more accurate passenger counting, stronger fare-evasion control, and faster incident verification. External cameras also reduce blind spots, helping drivers operate more safely during daily journeys and passenger boarding. By centralising video, location, and operational data in the Integrated Control Center, the company can analyse events more quickly and make better-informed decisions.
Overall, the collaboration between Viação Santa Brígida and Dahua Technology has delivered a safer, more transparent, and more efficient approach to public transportation management, benefiting the company, its employees, and the thousands of passengers who rely on its services each day.
“Today, we can continuously monitor the cameras installed across our buses and provide our managers with more accurate operational information. Dahua’s technology helps us control fare evasion, improve safety for drivers and passengers, and manage our fleet with much greater efficiency and confidence,” says a representative from Viação Santa Brígida.
