Matrix revolutionises Charusat's Communication environment with specialised contemporary features within a multi location solution

The university stands out as a highly esteemed institution, particularly renowned among enthusiasts of science and technology. With its effective educational approaches, the institution experienced a surge in enrolment, necessitating an upgrade from outdated communication technology within its premises.

Furthermore, with plans for expansion in the upcoming academic year, there's a growing need for modern communication technology to streamline communication across various buildings and offices.

To delve into their challenges:

• Limited Capacity System: The existing system proved to be obsolete and lacked sufficient capacity to handle the communication demands across offices within the same institution and across multiple locations.
• Communication Among Multi-Located Offices: As the University embarked on an expansion project, including the establishment of a new building at a distant location, there arose a need for seamless connectivity between this new site and the main building in the form of a multi-location communication solution.
• Need for Upgradation: The absence of modern features such as multi-party Conferencing and Unified Services for Mobility highlighted the necessity to upgrade their outdated communication system.
• Scalability and Redundancy: They sought a solution capable of effortlessly adapting to future requirements, ensuring smooth scalability for forthcoming applications. Furthermore, incorporating redundancy measures was deemed essential to guarantee uninterrupted operations.

Solution

Devised a tailored Multi-Location contact solution aimed at enhancing and raising

Matrix Comsec, in collaboration with Rutvi System, meticulously examined the challenges faced by the university administration. Through collaborative efforts, they devised a tailored multi-location communication solution aimed at enhancing and expanding the existing infrastructure by leveraging Matrix Telecom Solutions. This involved the implementation of a Hybrid IP PBX and integration of a Media Gateway to streamline communication processes and ensure readiness for future demands.

The Matrix solution comprises:

• At location 1 within the university complex, the Hybrid PBX, ETERNITY LENX, was installed. Alongside digital key phones, multiple analog phones were also connected at this site.
• An IP connection was established between location 1 and location 2. Utilising the ETERNITY LENX with SARVAM Gateway ENT, a PRI Gateway arrangement from location 1 facilitated an IP connection to the ETERNITY MENX at location 2. Digital key phones and multiple analog phones were integrated into location 2.
• The Matrix Multi-Location communication solution seamlessly interconnected both locations while incorporating a range of modern communication features. This fosters enhanced adaptability and versatility within the organisation, offering optimal advantages for contemporary communication needs.

Results

The implemented solution not only provided them with access to modern communication features but also facilitated smooth communication across their expanded infrastructure.

• The Hybrid PBX Systems, including ETERNITY MENX16SAC and ETERNITY LENX27SDC, offered scalability for up to 2000 IP Users, ensuring future readiness. Moreover, the Hot Swappable Card feature ensured uninterrupted operation and simplified maintenance, while the redundancy feature ensured high availability and continuous communication.
• With the SARVAM Gateway ENT Licence, they were able to utilise SARVAM as both a Unified Communication Server and Gateway simultaneously, eliminating the need for additional investments.
• The EON510 - Premium Digital Key phone offered advanced call amenities such as Global Directory Integration and Advanced Call Routeing, enhancing employee productivity and efficiency.
• The multi-location communication solution provided by Matrix seamlessly connected multiple buildings for the University, while the incorporation of modern communication features made them more efficient and prepared for the future.