Articles by Jimmy Palatsoukas
The trend towards greater unification is facilitated by an all-encompassing shift to IP technologies As more organisations are looking for ways to maximise resources and increase operational efficiencies, unification of multiple security and business systems is gaining popularity. From the central command center, there is significant time lost when operators have to jump from video surveillance to access control systems to analyse an incident and take appropriate measures. Even more time is wasted when operators need to either physically displace themselves or dispatch a guard or floor attendant to respond to an access denied event at the door. Unification of video surveillance, access control and intercom offers a significant opportunity for security departments to become more efficient and thus, provide more value to the company as a whole. How? by using real-time video feeds to view a situation and to respond to and manage incoming calls, including emergency calls, by using video cameras and access control to validate the identity of a caller prior to allowing access, by enhancing investigations through the replay of recorded call sessions and associated video when reviewing historical events. This trend towards greater unification is facilitated by an all-encompassing shift to IP technologies. Businesses already have a network infrastructure in place, and are able to leverage those investments to connect multiple systems using existing cabling and reduce total cost of ownership. Now, through an industry-standard or open protocol like Session Initiated Protocol (SIP), companies can choose their own SIP-enabled devices that best suit their applications and budgets to literally open communication for security purposes. The added level of interoperability also helps organisations protect their investments as devices can be easily upgraded as new SIP-enabled technologies come to market. 3 Industry Applications That Will Benefit from SIP Intercom Unification Adding SIP-enable intercom solutions to a unified security platform that supports its communication is an investment with big pay-offs Essentially, adding SIP-enable intercom solutions to a unified security platform that supports its communication is an investment with big pay-offs. A built-in module enables easy tie-ins with leading intercom manufacturers. Then, security departments can effectively become more responsive in a variety of applications, including: Education – Any distress call coming from emergency call stations on a campus can quickly be handled by operators. Automatic alarms can prompt video and initiative two-way conversation between the individual and the security operator. This helps the individual feel connected and safe, while allowing the operator to get all pivotal information to take action. Stadiums and Venues – When an access denied alarm goes off, video and intercom can be made available so the operator can speak directly with the individual who might be trying to access personnel-only zones. They can also use intercom to screen every person accessing VIP areas, so as not to let unwelcomed persons enter more critical security areas. Seaports – Intercom communication can be used at docks to respond to dock-worker requests or emergencies. A unified security and communications system can also be used to monitor incoming and outgoing vehicles either through access control readers or license plate recognition cameras. Security personnel can visually vet incoming vehicles, verbally address drivers and then manually open gates from a single unified security application. Possibilities Expand with Communication Simplicity While there are many other applications stemming from a fully unified security platform that includes intercom, security departments themselves can also benefit. An advanced SIP-enabled solution can also allow for user-to-user communication, helping minimise steps involved in reaching out to other operators or managers that need to get involved. This is only the beginning of the possibilities enabled by intercom functionalities, and demand will surge as more end users expand their scope of unification in efforts to become more efficient.
At GSX 2018 on booth # 2951, Genetec Inc. (‘Genetec’), a technology provider of unified security, public safety, operations, and business intelligence solutions, will demonstrate how true unification enables organisations to deploy a single platform that enhances situational awareness, streamlines and simplifies the operator experience, and reduces total cost of ownership. Specifically, Genetec will showcase the latest version of Security Center -- the company’s unified platform that merges IP security systems within a single platform -- as well as Mission Control, a collaborative decision management software, and Clearance, a digital evidence management system. With Security Center 5.7, users can augment their cyber resilience with cybersecurity features, and benefit from new enterprise functionalities for their access control system Automating security with embedded analytics Visitors to the Genetec booth will be able to see the latest version of Security Center which lets users further automate their security and privacy protection through several embedded analytics and privacy modules. Visual reports that include dynamic charts and graphs deliver new insights and simplify the day-to-day activities of security professionals. They not only better understand their data but can also respond more effectively. With Security Center 5.7, users can augment their cyber resilience with cybersecurity features, and benefit from new enterprise functionalities for their access control system. Genetec will also introduce additional Federal Identity, Credential, and Access Management Architecture (FICAM) approved solutions for US Federal entities through close collaboration with technology partners like Mercury Security and HID Global. Enhanced situational awareness and operational efficiency “Unified is a word that often gets misused or misinterpreted within the security industry. Typically, when vendors talk about unification, they refer to the clunky integration of independent products or the simple exchange of data between two or more security applications. These approaches don’t fully grasp the essence a unified platform, and end users unfortunately don’t realize the full benefits of a comprehensive security strategy. Mission Control enables organisations to manage the entire lifecycle of incidents and situations, from monitoring incoming sensor data and detecting incidents, to resolution and auditing “Genetec Security Center allows you to monitor video and access, track vehicles through ALPR, communicate with SIP-based devices, and act using one platform, through a single interface. It delivers enhanced situational awareness, improved operational efficiency, and increased productivity by showing you the bigger picture,” says Jimmy Palatsoukas, Director of Product Marketing at Genetec. Monitoring sensor data and detecting incidents At GSX, Genetec will showcase solutions that allow customers to collaborate across functions including security, operations and maintenance. Designed to work seamlessly with Security Center, Mission Control, the company’s decision management solution, gives security personnel a holistic, unified, and map-centric view of their entire security and operational infrastructure so they make the right decision when faced with routine tasks or unanticipated situations by ensuring a timely flow of information. Mission Control enables organisations to better manage the entire lifecycle of incidents and situations, from monitoring incoming sensor data and detecting incidents, all the way through to resolution and auditing. By collecting and qualifying data from thousands of sensors and security devices managed by Security Center, and spotting the most complex situations and incidents, Mission Control guides security teams in their response, following organisation-specific processes and compliancy requirements. Clearance allows police officers, investigators, and security managers to gather digital evidence from a variety of sources such as Security Center, body-worn devices and cell-phone footage Gathering digital evidence from different sources Genetec will also demonstrate the latest version of Clearance, a digital evidence management system designed to speed up investigations by allowing different organisations to collect, manage and share evidence and other relevant case information. Genetec Clearance allows police officers, investigators, and security managers to gather digital evidence from a variety of sources (such as Security Center and other video management systems, body-worn devices, in-car systems and cell-phone footage from bystanders and witnesses), and easily store, manage, review and share it from within a single application.
At ISC West 2018, visitors to the Genetec Inc. booth #26065 will be able to learn about the company’s new range of market-specific solutions specifically developed to address the needs of airports, cities, educational institutions, retailers, and transportation customers. “By leveraging the growing availability of valuable yet untapped sources of data, these portfolios create a host of new opportunities for organisations to find synergies between their security, operations, and business intelligence needs,” comments Jimmy Palatsoukas, Director of Product Marketing at Genetec. Genetec Citigraf is a decision support system ideally suited for law enforcement, emergency services, and public safety agencies Genetec Airport Sense At ISC West, airport customers will be particularly interested in looking at Genetec Airport Sense, an advanced operational analytics solution that correlates data provided by existing security sensors to produce actionable intelligence about passenger flow, airport security, and overall operations. Attendees will also be able to see how Genetec Security Center, a unified security platform, Genetec Clearance, a digital evidence management system, and Genetec Mission Control, a collaborative decision management system, are helping leading airports around the world heighten security, improve operations, and grow retail revenue. Genetec Citigraf Already installed in several cities around the world, Genetec Citigraf is a decision support system ideally suited for law enforcement, emergency services, and public safety agencies. Citigraf was first introduced in the city of Chicago, where it is helping to improve collaboration, shorten the first-response time of reported incidents, and significantly reduce crime. Featuring a powerful correlation and analytics engine, as well as a unified view of public safety operations, Citigraf instantly detects and displays relevant information from disparate systems for inter-agency collaboration. The proliferation of new surveillance systems, body-worn cameras, in-car video and mobile phones has created more ways to gather evidence, while exponentially increasing the quantity of data collected. A digital evidence management system, Genetec Clearance allows cities, police officers, investigators, and security managers to collect, manage, and share digital evidence from a variety of sources. To help solve challenges such as traffic congestion, roadway accidents, and parking scarcity, Genetec recently introduced Genetec Traffic Sense Genetec Traffic Sense The efficient flow of people, vehicles, and goods throughout cities and communities is a fundamental aspect of everyday life and business activities. To help solve challenges such as traffic congestion, roadway accidents, and parking scarcity, Genetec recently introduced Genetec Traffic Sense. This unified traffic operations platform brings together traditional traffic operations systems with security and incident response platforms and uses advanced analytics to detect road incidents and slowdowns, automates response, and provides operators with a consolidated view of events. Genetec Security Center and Mission Control Teaching, research, and learning happen best when faculty, staff, and students feel safe. With thousands of students and staff to protect, sprawling campuses, and emerging threats, campus security is often left feeling overwhelmed. Working together, Genetec Security Center and Mission Control increase situational intelligence and enable security personnel to prepare for, and effectively respond to, common occurrences and emergency situations. By unifying all aspects of campus security, such as access control, video, ALPR (Automated License Plate Recognition), communications, and intrusion, Security Center enhances the efficiency of campus police. Not only do they benefit from a global view of all their buildings and campuses, but they are better equipped to centrally act on threats at a moment’s notice. Genetec Retail Sense Genetec Retail Sense enables brick and mortar retailers to increase operational intelligence to enhance customer service Retailers today are behooved to gather and rely on the same insightful customer analytics that online merchants can harvest automatically. Security Center offers retailers enterprise-wide visibility of sales floors, point-of-sale (POS) and cash-handling areas, distribution centers, and parking facilities so that they can efficiently safeguard staff, patrons, buildings and equipment. When used with Security Center, Genetec Retail Sense enables brick and mortar retailers to increase operational intelligence to enhance customer service by transforming existing video surveillance content into powerful consumer insights. Genetec solutions are designed to help public transit agencies develop and maintain the most efficient operations and processes to provide passengers with positive experiences in a secure environment. When transit and security personnel manage operations from a single, unified platform, such as Security Center, they have easy access to all the data being collected by their physical security system. With this bird’s-eye-view of their environment, they can respond quickly and knowledgeably to any incidents as they arise.
Genetec, a technology provider of unified security, public safety, operations, and business intelligence solutions, has announced its plans for ISC West 2018 (booth #26065, Sands Convention Center, Las Vegas, NV). The company will feature the latest version of Security Center, its flagship unified security platform, and demonstrate Citigraf, its new decision support system for comprehensive response coordination. Genetec Citigraf is designed to help reduce response time to crimes and provide insights and analytics on how crime moves across the city, so first responders can take the most effective action with the greatest awareness. On the other hand, Security Center blends IP security systems within a single intuitive platform to offer users a comprehensive view of their security and operations. Enhanced protection with Security Center From access control, video surveillance, and automatic license plate recognition to communications, intrusion detection, and analytics, Security Center empowers organisations to make informed decisions through enhanced situational awareness, unified command and control, and connectivity to the cloud. The latest version of Security Center (5.7) allows users to gain a better understanding of their data, identify trends, and spot undetected patterns based on security and analytics data. Version 5.7 also adds enhanced privacy protection for individuals, improves cyber resilience with new cybersecurity features, including a powerful new reporting feature that automatically alerts system administers to outdated and potentially dangerous camera firmware.Citigraf has contributed to a reduction in response time to crime resulting in overall decreased crime Efficient investigation and crime mitigation Of note at ISC West, Genetec will present Citigraf, its decision support system that features a powerful correlation and analytics engine which instantly detects and displays relevant information from disparate systems for inter-agency collaboration. Since its installation across eight strategic decision support centres (SDSCs) in the City of Chicago, Citigraf has contributed to a reduction in response time to crime resulting in overall decreased crime. With highly-accurate GIS location and visual information for fast ‘on-scene’ response, officers and emergency responders can make more effective decisions for situations in progress and collect pre-emptive data to help address and deter crime in ‘at-risk’ parts of the city. Genetec Clearance, the company’s digital evidence management system, helps speed up investigations by allowing police officers, investigators and security managers, to collect, manage, and share digital evidence from a variety of sources such as video management systems, body-worn devices, in-car systems and cellphone footage from bystanders and witnesses. By centralising all pertinent files related to cases within a single application evidence can easily be shared between investigators or requested by 3rd parties, without needing an officer to go on-site to physically deliver the recordings.Evidence can easily be shared between investigators or requested by 3rd parties, without needing an officer to go on-site Making data-driven decisions “The lines between security and operations continue to blur and organisations are increasingly looking for a better understanding of their environments and operations, as well as greater efficiencies. Security systems, sensors and data are invaluable sources of information that until now have been largely underutilised. Genetec solutions consolidate this information and convert unstructured data into actionable insight so organisations make data-driven decisions,” said Jimmy Palatsoukas, Director of Product Marketing at Genetec. Genetec is further expanding its technology partner ecosystem, as evidenced by the Restricted Security Area (RSA) Surveillance add-on for Security Center that integrates with a growing array of radar- and laser-based solutions from Optex, SpotterRF, and NavTech Radar. The company will also showcase new access control hardware integration with Allegion NDE locks. Cybersecurity in focus At ISC West, Genetec will continue in its mission to engage, educate and learn from IT and security professionals on the issue of cybersecurity. With the newly launched Genetec Trust Center, Genetec has created a central repository of educational materials focused on cybersecurity, privacy, and other security-of-security topics to help systems integrators and customers understand trusted best practices to keep people and organisations safe and secure. Genetec continues its unwavering focus on cybersecurity by offering unmatched levels of authentication, encryption, and authorisation in all of its products. Most recently, native support for OSDP version 2 (Open Supervised Device Protocol) has been added to manage and secure communications between access control field devices and the Synergis Cloud Link appliance, leading to a greater level of cyber resilience.
Mission Control will give operators a holistic, unified, and map-centric view of security infrastructure Genetec Inc., a leading provider of open-architecture, IP security solutions announced Mission Control, a Decision Support System (DSS) that will provide security professionals with new levels of situational intelligence, system visualisation, and incident management. Designed to work seamlessly with Security Center, the company’s unified security platform that combines video surveillance, access control, automatic licence plate recognition (ALPR) and communications management, Mission Control aims to simplify the operator's tasks and decision-making process when handling routine activities and undesirable situations. Genetec Mission Control is expected to be available in Q4 2016, and will be demonstrated at the ASIS 62nd Annual International Seminar and Exhibits, on booth #2327 in Orlando, Florida, September 12-15th. Ideally suited to meet the operational needs of larger, multi-site deployments in markets such as higher education and transportation, Mission Control will give operators a holistic, unified, and map-centric view of their entire security infrastructure. Mission Control will also move beyond the capabilities of traditional security platforms, enabling organisations to manage the entire lifecycle of incidents and situations, from monitoring incoming sensor data and detecting incidents, all the way through to resolution and auditing. "Mission Control will allow personnel to take control of undesirable situations by correlating incoming datato detect more complex situations" Defining response strategy and contingency plans With Mission Control, organisations will be able to define their response strategy and contingency plans in advance. Based on their unique needs and environment, security and operations departments will be able to create incident categories, the multi-layered rules that trigger each, and automate system actions to address them. They can further assign automated workflows and standard operating procedures (SOPs) to incident categories, which are triggered when an incident is detected to guide the response of the operator to ensure compliance with internal and external policies. "Security systems have been traditionally designed to report events and alarms, leaving it up to the operator to interpret the information and react to situations. However, with the increased complexity of security installations, and the sheer volume of data gathered by the multitude of sensors, it can be difficult for operators to confidently assess complex situations or respond to threats," explains Jimmy Palatsoukas, Senior Manager of Product Marketing, Genetec, Inc. "Mission Control will allow personnel to take control of undesirable situations by correlating incoming data to detect more complex situations, prioritise larger incidents and threats, and remove emotion from the response by steering operators along the way." Mission Control will offeroperators the ability to manageboth active and historicalincidents, run reports foranalysis purposes andcontinuous improvement Analysing and auditing reported incidents Mission Control gives security personnel a more intelligent view of an incident so they can make informed decisions. This is achieved by ingesting data from thousands of sensors and associated real-time information and qualifying them more intelligently based on the end-user’s operational environment. Once triggered, incidents launch workflows that drive system behavior and guide operator responses through the entire lifecycle of the incident using SOPs. In addition to comprehensive incident management, Mission Control will offer operators the ability to manage both active and historical incidents, run reports for analysis purposes and continuous improvement, as well as for auditing purposes. To enhance and streamline the operator experience, Mission Control introduces new levels of interaction within dynamic maps, including monitoring live incidents and response management, to go beyond traditional maps that are generally limited to monitoring security devices and singular events. By utilising a map-centric approach to monitoring and command and control, operators will be able to more intuitively visualise the security environment and take appropriate action as warranted. Save Save
The latest version of Security Center supports import and archiving of video content recorded from body wearable cameras Genetec™, a manufacturer of open platform, unified IP security solutions recently announced that the latest version of Security Center (5.3 SR1), the company's unified security platform, now supports the import and archiving of video content recorded from a variety of body wearable cameras, including B-CAM, GoPro, Vievu and Zepcam. Law enforcement, public safety agencies, and security departments will now be able to easily complement their existing surveillance operations with wearable cameras, and centralise all archives and evidence within a single video management platform. Greater awareness and accountability of events By integrating body worn cameras as part of their security strategy, organisations can gain greater awareness and accountability of events in the field, while leveraging their existing IT infrastructure and Security Center to manage archives, retention policies, and access privileges. Organisations can import recorded video and audio in standard formats, including MP4 and MOV which are used by many body wearable cameras, and index them natively within Security Center, allowing operators to easily review and manage video footage taken outside of a traditional “connected” surveillance system. In addition to the ability to import offline video recorded on body wearable cameras, Security Center also enables officers and security personnel to stream live video over a cellular or wireless network, from ZEPCAM devices, or from their smartphone using Security Center Mobile to provide a real-time view of events in the field. A common platform to manage fixed, mobile and wearable devices By leveraging Security Center as a common platform to manage all fixed, mobile and wearable devices, organisations can lower their investment in IT infrastructure and reduce the maintenance of disparate software systems. Investigation and case fillings are also simplified, with the ability for operators to access all video archives and evidence in Security Center, and cross-reference footage from CCTV and body worn cameras when investigating incidents. "We see a growing number of law enforcement agencies and security departments integrating the use body wearable cameras to extend their surveillance operations. Thanks to the open architecture in Genetec Security Center, we are continually expanding our ecosystem of camera partners to provide our customers access to leading solutions,” said Jimmy Palatsoukas, Senior Product Marketing Manager, Genetec, Inc. “Law enforcement agencies, public safety, and corporate organisations can select their preferred body wearable technology, while continuing to leverage Genetec as their unified security platform to store and manage all video—regardless of how it was captured," added Palatsoukas. Genetec will demonstrate this new capability at IFSEC 2015 in London (June 16th-18th, 2015) in Stand F550, and Security Center 5.3 SR1, is expected to be available to Genetec Channel Partners and customers in June 2015.
Code Blue Corporation, the industry leading manufacturer of emergency communication solutions, is excited to announce that its SIP-based IP emergency speakerphones have been certified for the Sipelia communications management module for Security Center 5.3 from Genetec, a leading provider of unified IP security solutions. Software integration Code Blue’s IP5000 VoIP speakerphone has been tested and certified for Genetec’s Sipelia, Version 2.0, which also supports, by design, Code Blue’s IP1500 and IP2500 small-footprint VoIP phones. It unifies Code Blue’s entire IP phone series with Omnicast, Synergis and AutoVu from Genetec. “Code Blue continues to strive to provide a versatile range of advanced applications and options,” Chief Operating Officer David Cook said. “Working with Genetec shows our commitment to providing our customers with a choice for a complete, end-to-end security solution that works best for their needs.” This integration will enable effective communication between operators and IP speakerphones deployed throughout a location in a single system. In addition to handling all incoming calls, customers will have the ability to open gates and access doors, work with CCTV systems, control lights, transfer calls to public address systems and incorporate other security devices and applications. All information also will be archived for future review. The functionality is similar to Code Blue’s proprietary event management software, Blue Alert® EMS. “By unifying the SIP-based communications capabilities of Sipelia with our flagship security system, Security Center, Genetec helps enterprise customers truly realise the benefits of integrated communications within their security platform,” said Jimmy Palatsoukas, Senior Manager of Product Marketing at Genetec. “By supporting the Code Blue IP5000 VoIP speakerphone system integration, Genetec is able to offer customers who are looking for a holistic approach to security this powerful communications management option, allowing them to better respond to emergency situations or threats.”
Axis Communications, the global leader in network video surveillance, expands its access control offering with the launch of AXIS A8004-VE Network Video Door Station for identification, communication and remote entry control. The door station comes with a high-performing intercom function that provides clear and echo-free two-way speech with visitors and an integrated HDTV camera with wide dynamic range (WDR) and excellent low-light performance. The weather- and vandal-proof unit offers reliable 24/7 identification of visitors even in the most challenging environments and is suitable for both indoor and outdoor use. Power over Ethernet (PoE) allows for installation with a single network cable and provides sufficient power to support and control most standard door locks directly from the unit. AXIS A8004-VE Network Video Door Station also includes: Acoustic echo cancelation and noise reduction Multiple inputs and outputs for remote control of doors-locks and other equipment Support for third party mobile application for identification and remote entry Complements systems of all sizes & provides easy installation “AXIS A8004-VE provides both audio and visual identification and remote entry control to extend the capabilities of a security system. The open, non-proprietary IP-based door station complements systems of all sizes and is both easy to install and integrate,” said Fredrik Nilsson, general manager, Axis Communications, Inc. “The open interface with VAPIX and SIP makes it possible to easily integrate AXIS A8004-VE to the thousands of different software that integrate with Axis network cameras today, as well as any phone system by using the standard SIP protocol.” For small to mid-sized installations, such as retail stores and offices, AXIS A8004-VE will help improve security of the premises and simplify everyday operations. The door station makes it possible to communicate and identify visitors and enables remote entry control from an IP-desk phone, a mobile device or directly in a video management system (VMS). AXIS A8004-VE - compliant with ONVIF, VAPIX & Session Initiation Protocol Enterprise installations, such as airports or larger industries, typically require integration of different systems such as video surveillance, access control and IP telephony. AXIS A8004-VE is fully compliant with ONVIF, VAPIX and Session Initiation Protocol (SIP), making it easy to integrate with these other systems. Since the product is based on open standards and Application Programming Interfaces (APIs), Axis’ Application Development Partners can provide solutions that meet specific customer requirements. “Genetecs’ vision to offer customers a holistic approach to security management that includes video surveillance, access control and SIP-based communications through our Security Center software, coupled with the seamless integration of the AXIS A8004-VE Network Video Door Station, will ensure end users attain a greater level of situational awareness. Not only will they be able to respond to incoming calls while viewing live video from AXIS A8004-VE, but they will also be able to take action from a single unified interface, such as unlocking a door or locking down a facility” said Jimmy Palatsoukas, senior manager, product marketing, Genetec. The product will be supported in AXIS Camera Station 4.20 planned for launch in May and AXIS Video Hosting System (AVHS).
Genetec™, a manufacturer of unified IP security solutions recently announced that its flagship security platform, Security Center, now supports the Prism analytics package from Prism Skylabs, to provide cloud-based, business intelligence tools for retailers. By integrating Prism with Security Center, retailers can extend their existing video surveillance camera system to provide valuable in-store data and metrics to monitor store traffic reports, monitor customer shopping trends, and remotely inspect store merchandising and brand displays. Improved retail experience: Retailers currently rely on video management systems (VMS) to mitigate theft, protect their patrons, premises and employees, and collect video evidence to resolve claims and incidents. In the past few years, new analytics tools have become available as separate systems to assist retailers in gaining new insight on shopping patterns and behaviours. When used with Genetec Security Center, Prism allows retailers to leverage the video data from their existing security cameras to generate retail analytics while ensuring the safety of their customers and premises. By leveraging a unified security platform across their operations, retailers can to improve their customers' shopping experience, while maximising their investment in their video surveillance system. “It’s our goal to bring next-generation analytics technology to new classes of devices,” said Prism CEO and Founder Steve Russell. “Genetec is one of the best video management systems in the world, and together we offer a powerful solution for retailers.” Benefits of Prism: With built-in masking features that ensure shopper privacy, Prism analyses video camera data to generate visual activity patterns and maps. Real-time store traffic reports are also generated by Prism to help store managers determine appropriate staffing at peak periods. System-generated heat maps analyse where customers are shopping and spending most of their time to optimise shopper engagement with store merchandise and promotional activities. This helps store managers determine ideal locations of in-store displays and promotions, while mobile access to the Prism web client enables retailers to remotely view stores to ensure that operational and merchandising guidelines are followed. "Security Center is built on an open-platform specifically to welcome software partners like Prism Skylabs to extend the features and functionality of our unified IP security system," said Jimmy Palatsoukas, senior product marketing manager at Genetec. “With their focus of providing insightful business analytics and intelligence tools to the retail community, we can help our customers in this vertical maximise their security investment by enabling them to optimise in-store sales, marketing, and operational activities,” added Palatsoukas.
Training and education are essential elements of success in the access control market for integrators and end users alike. Whether one is a seasoned veteran or still new to the industry, continued training and education are critical given that access control technologies continue to evolve at a rapid pace. System integrators who do not take advantage of manufacturers’ training seminars are short-changing themselves and their customers, contends Robert Laughlin, president of Galaxy Control Systems. Those who participate in access control training programs and are certified installing dealers can set themselves apart by being more knowledgeable. From a return-on-investment perspective, successful completion of a training program can heighten an employee’s confidence in their ability to solve a customer problem and enable him or her to be more proficient in installing an access control system with fewer costly mistakes, Laughlin adds. It’s a challenge for integrators to keep up with changing technologies, agrees Greg Love, vice president of sales, AMAG. Among the obstacles is a need for training on IT standards and an understanding of network administration. “Our industry doesn’t seem to roll out new technologies as quickly as the video market,” comments Love. Rapidly changing technologies include biometrics, video analytics, wireless communications, locking systems, encryption options, NFC and Bluetooth LE. All of them need to be supported by access control. Integrators and end users should partner with a vendor who will readily provide support and education on access control trends and technologies “Understanding the benefits of the various offerings in each of these categories alone requires significant time and effort,” says Richard Goldsobel, vice president, Continental Access. Not to mention the need to convey the information to integrators and, especially, to end users. Goldsobel sees greater use over the last several years of video clips (available from both corporate websites and social media) as a mechanism to present information to help end users see and understand existing and new technologies. Understanding the intricacies of networks and newer IP-enabled access control devices can be overwhelming to end users moving to IP access control, says Jimmy Palatsoukas, senior product marketing manager, Genetec. However, newer technologies can help, as devices are becoming more intelligent, automatically connecting to the network with little or no manual intervention. Devices can now automatically obtain an IP address, and advanced IP access control software can automatically detect the devices on the network. For the integrator, these advancements in IP access control systems simplify the installation and maintenance. To help in keeping up to date with these advancements, integrators and end users should partner with a vendor who will readily provide support and education on access control trends and technologies. Maintaining current access control knowledge will also help ensure end users are able to maximize their IP access control investments, now and in the future, says Palatsoukas.
Access control systems that leverage proprietary technologies severely limit system flexibility Access control’s ongoing transition from closed systems to more open integration provides benefits for integrators, and especially for end users looking to maximise their system return on investment. End users want greater flexibility, specifically in terms of hardware choice. As a result, more non-proprietary solutions are coming to market. For the integrator, offering more open access control solutions provides an edge over competitors, freeing up the integrator to suggest and install various types of IP access control devices from multiple vendors that work with a single unified or universal access control softwaresolution. The market is working to overcome a tradition of proprietary systems. Many manufacturers have been predominantly proprietary, especially related to core control. Openness will create a need for different costing models, says John Smith, senior channel marketing manager, Honeywell Security. “We as manufacturers have to adapt to meet the demand for openness in the industry by making ourselves open and finding additional ways to capture revenue from our products and services.” Access control systems that leverage proprietary technologies severely limit system flexibility and choice of hardware available to end users and integrators, especially when systems near end-of-life, says Jimmy Palatsoukas, senior product marketing manager, Genetec. “It can be extremely costly to maintain or replace closed-architecture systems as technology continues to evolve, leaving end users in a position where they must consider a potentially costly system replacement,” he adds. “A shift toward greater openness with IP access control systems is helping end users extend the life of their systems,” adds Palatsoukas. Intelligent controllers such as Genetec’s Synergis Master Controller allow end users to keep existing equipment and phase in new wireless and PoE door hardware over time, thus minimizing upgrade costs, he says. Systems need open databases, open standards and open Application Programming Interfaces (APIs). Products should be compatible with each other regardless of the manufacturer, achievable using industry standards and protocols. Offerings and solutions should be consolidated and minimised to provide only the necessary solutions and features, says Greg Hetrick, PCSC’s director of marketing. “Essentially, less always becomes more,” he comments. Several suppliers mentioned other aspects related to the need for open systems: Both venders must be committed to finding a resolution for any challenges that arise Finger-pointing: Who’s responsible? “Most people in the security industry have at least one horror story about trying to integrate two solutions or trying to manage an integration over time,” says Jeremy Krinitt, general manager of Frontier Security. “Often integration challenges lead to two manufacturers who are unsure where the problem really lies, which results in a lot of finger-pointing that doesn’t help the integrator or the end user find a reasonable solution.” Both venders must be committed – in resources and in partnership – to finding a resolution for any challenges that arise, he says. Compatibility issues among product versions When combining systems using integration, compatibility is typically limited to specific product versions. For example, once a video surveillance system is upgraded, the integration with access control could become faulty or fail completely. Krinitt says technology can help by providing consistent interfaces between solutions to ensure flexibility to upgrade either of the solutions without loss of the interface. Also, a unified platform from a single vendor is intrinsically backward-forward compatible, thus eliminating any future compatibility issues, says Palatsoukas of Genetec. Standards that lack full functionality “As much as we like to talk about standards within the industry and how everything should be plug-and-play, we still seem to struggle with that,” says Greg Love, vice president of sales, AMAG. “There are base features that are supported, but most end users only hear that ‘it integrates.’ When the system is installed, and it doesn’t perform one of the tasks the customer expected, we end up providing that for free (as an add-on).” Some systems are integrated only on a basic level (based on ONVIF standards, for example), but end users expect the full value of every feature on the device. “We need to do a better job of communicating the level of integration,” says Love. “The end user community isn’t getting the whole story.” A broader spectrum of systems needing integration Today’s access control systems must integrate with a growing number of devices, including wireless locking systems, VMS software, elevator control software, environmental controls and lighting systems. Access control also has to integrate with high-end software like physical security information management (PSIM) software. Some manufacturers provide APIs, which allow integration components to be fairly stable and consistent. Others write specific interfaces, which can be advantageous in terms of performance and features, but development resources are required to keep up with any changes. Either way, the development requests and pace continues to escalate, says Richard Goldsobel, vice president, Continental Access.
Genetec™, a leading provider of unified IP security solutions and Mercury Security, a global leader of OEM access control hardware, recently announced a closer technology partnership geared to benefit both Genetec and Mercury customers with a broader, open-platform choice when moving to Genetec’s Synergis IP access control solution. Genetec customers will be able to leverage Mercury’s complete line of door controllers and associated modules for both new and existing systems. This expanded partnership between the two companies addresses an ongoing trend in the security industry as demand grows for a more open approach to update legacy access control modules to a unified, IP-based system. End customers will now have a truly ‘open-system’ approach when utilising the Authentic Mercury platform with Synergis - a fully unified, next-generation IP access control system that can be seamlessly unified with video surveillance, intercom communications, and intrusion panel integration. Furthermore, this collaboration will enable Genetec to offer the full line of Authentic Mercury hardware to its channel of dealers, systems integrators and value-added distributors throughout the world Genetec’s newest unified security appliance, SV-32, will integrate directly with the complete line of Authentic Mercury hardware. This includes direct integration of intelligent controllers such as the EP2500, EP1502, and PoE-enabled EP1501, in addition to the MR series of reader, input and output modules. Genetec will also integrate Mercury’s M5 Bridge family of products, allowing customers with legacy Casi Micro/5 systems to leverage their existing investment in enclosures, wiring and readers as they migrate to Authentic Mercury hardware and a Genetec Synergis access control management system. “Mercury Security and Genetec have been technology partners for years, and this tighter relationship will benefit both our end users and industry integrators,” said Frank Gasztonyi, CTO of Mercury Security. “We are very excited about Genetec’s expanded interface through the Authentic Mercury platform and open approach to the security industry. With Mercury’s system level philosophy for access control, the integrated solution will provide customers with a comprehensive top down approach versus door by door deployment.” “Taking our existing relationship with Mercury to the next level means additional benefits for our end-users and integrators,” said Jimmy Palatsoukas, Senior Manager of Product Marketing. “Above and beyond supporting some of the most commonly deployed and powerful controllers on the market, we want to make the market’s transition to IP access control and unified security as simple and cost efficient as possible. Leveraging Mercury equipment guarantees that more end users can migrate to our next generation security offerings while continuing to benefit from the advanced capabilities of Authentic Mercury hardware.”
Genetec™, a leading provider of unified IP security solutions recently announced the upcoming release of Sipelia Communications Management, a new module of Security Center that enables unified SIP (Session Initiated Protocol)-based communications between operators and intercom devices deployed throughout an organisation. Seamlessly integrated in Security Center (v. 5.2 SR7), intercom communications can now be intricately linked to security systems over any IP network. With access controlled doors, parking gates and cameras linked to an intercom system through Security Center Sipelia, audio and intercom communications will be able to become key components of any security strategy. With the Sipelia Communications Management module, security personnel will be able to respond to calls, identify callers through live video and allow access through doors from within a single user application. Users can also initiate, forward or cancel incoming calls through an intuitive call dialog available inside the same security interface that they use for access control and video system activities. Thanks to call recording and logging abilities, security operators can also easily playback call sessions with associated video and access control activity for later analysis should an investigation be needed. This approach represents a clear step forward from the more traditional approach requiring operators to use different applications for intercom call management, access control, and video systems. Sipelia will be powered by an embedded VOIP server that registers intercom devices and door stations, as well as intercom servers using the SIP standard. This will enable users to leverage the most popular SIP-enabled intercom equipment from industry leaders such as STENTOFON/Zenitel and Commend. Leveraging the SIP standard will guarantee that organisations can operate with a non-proprietary standard that will offer additional choices in the future while avoiding the costs associated with proprietary equipment and proprietary integrations. In addition to supporting hardware from market-leading intercom manufacturers, Sipelia facilitates video calls between operators; during a coordinated response or any routine activity, operators can launch video calls with one another directly within the Security Center user interface using off-the-shelf USB headsets, microphones, and webcams. This represents a low cost, intuitive, and unified communications approach that greatly enhances collaboration within an organisation while eliminating the need for external video communications tools. "Sipelia ushers in one of the industry's first security systems able to unify SIP-based communications with access control, video, and license plate recognition. From promoting collaboration and communications between security staff and other departments, to efficiently managing employee and visitor day-to-day or emergency call requests, Sipelia is designed to improve overall operations and increase security effectiveness," commented Jimmy Palatsoukas, Senior Manager of Product Marketing at Genetec. The new Sipelia Communications management module for Genetec is expected to be available during Q4 2014 from Genetec's worldwide network of resellers and systems integrators.
Genetec™, a leading provider of unified IP security solutions, recently announced a new integration between its unified security platform, Security Center and the Command Processor™ panels from Digital Monitoring Products (DMP). The first panels to be integrated will be the XR100N, XR500N and XR500E, with additional integrations expected in the future as this technical alliance evolves. By centralising access control, video and intrusion systems into one unified platform, security operators will be able to make decisions based on a more complete view of their security environment. Additionally, intrusion events and alarms tagged with video will help reduce false alarms and their associated costs, while increasing the overall efficiency of security teams. The DMP intrusion panels can be quickly and easily connected to Security Center over any IP network, thereby avoiding the need for additional wired connections, facilitating deployment and ensuring real-time communications. Unlike other integrated solutions on the market, Genetec Security Center combined with DMP Panels will enable users to view intrusion alarms and manually arm/disarm panels directly from within Security Center, set up automated actions to arm based on time or system events, and program intrusion user information (such as user card and PIN information) into the panel. The Security Center mobile app, which is available on Apple iOS and Google Android devices, will allow organisations to easily track intrusion alarms, instantly view new alarms and associated live or recorded video, from live-feed intrusion information that is automatically pushed to user smartphones. “Intrusion panel integration is an integral part of our vision for unified security. Through this integration between our Security Center solution and DMP intrusion panels, users will be able to consolidate security and alarm monitoring for a greater level of security and situational awareness. Additionally, typical costs associated with false alarms can be significantly reduced, as organisation can review live or recorded video of intrusion alarms prior to dispatching security personnel or local law enforcement to respond to an event, ” commented Jimmy Palatsoukas, Senior Manager of Product Marketing at Genetec. The DMP intrusion panel integration with Genetec Security Center is scheduled to be available with the upcoming release of Security Center 5.2 SR7, expected by end-of-summer 2014.
Genetec, a leading provider of unified IP security solutions, recently announced it plans to support the ASSA ABLOY® Aperio wireless lock technology in its Synergis IP-based access control solution. With an expected general availability in calendar Q2 2014, this integration will allow the Synergis Master Controller (SMC)—the intelligent IP door controller of the Synergis solution—to manage Aperio-enabled locking hardware, offering customers wireless lock capabilities within any networked access control deployment. Aperio is a global wireless technology that provides an easy, affordable way to connect openings from doors to cabinets, within a new or an existing Synergis access control system via wireless communication (IEEE 802.15.4). The Genetec SMC will communicate directly with the Aperio wireless hubs, which in turn will support several Aperio-enabled wireless locks. A single SMC will communicate with and manage dozens of wireless locks in real-time, while also offering the ability to log tens of thousands of lock events when needed. This latest technology partnership integration will help Genetec and ASSA ABLOY customers worldwide to easily grow their existing access control systems without the limitations, cost and inconvenience of wiring. In addition to wiring savings, the availability of the Aperio wireless lock technology will allow organisations to easily expand the reach of their access control systems and secure openings that would otherwise go unprotected. Through this integration, users will be able to deploy a new Synergis system that seamlessly bridges traditional access control hardware with wireless lock technology. Likewise, existing Aperio customers will be able to migrate to a true IP access control solution while maintaining their existing investment in Aperio hardware. As the needs of an organisation evolve, Synergis enables hundreds or thousands of locks to be networked within a single security application, simplifying centralised wireless lock monitoring and reporting across one or multiple sites. "Though our close partnership with ASSA ABLOY and the integration of Aperio technology, our dealers and customers will have even more options when designing their physical security system,” explains Jimmy Palatsoukas, Senior Manager of Product Marketing at Genetec. “Using their Synergis system, customers will be able to configure and monitor wireless locks, together with their wired IP-based door controllers, from a single application. When Synergis and Aperio-enabled locks are deployed alongside Genetec video surveillance products, users will be able to view all of their lock events and activities seamlessly linked with live or recorded video, giving security professionals a more complete view of their organization’s security." “We are pleased to expand our already strong relationship with Genetec," said Martin Huddart, President Access and Egress Hardware Group, ASSA ABLOY Americas. “The combination of Aperio-enabled locks with the Genetec Synergis platform will offer our customers worldwide a flexible solution that will allow them to expand their access control system to almost every opening in their facility. The breadth of the Aperio platform provides the unique ability to address applications never before possible, such as medical supply cabinets and IT/server cabinets," added Huddart.