Electronic access control, integrated security systems
Round Table Contributions
How much does a security system cost? We all know that total costs associated with systems are substantially higher than the “price tag.” There are many elements, tangible and intangible, that contribute to the costs of owning and operating a system. Taking a broad view and finding ways to measure these additional costs enables integrators and users to get the most value from a system at the lowest total cost of ownership (TCO). However, measuring TCO can be easier said than done. We asked this week’s Expert Panel Roundtable to share the benefit of their collective expertise on the subject. Specifically, we asked: How should integrators and/or end users measure total cost of ownership (TCO) when quantifying the value of security systems?
In tidying up after a year of Expert Panel Roundtable questions and answers, we came across some previously unpublished responses from our panel. These interesting responses address some of the hottest topics in the industry, from robots and deep learning to the “race to the bottom.” Taken together, the varied comments offer their own range of insights into the evolving physical security market. This week, we highlight some of these assorted Expert Panellist comments submitted over the last several months.
Enterprise customers provide a large, and very lucrative, business opportunity for the physical security market. These customers include big global companies with plenty of revenue to spend and employees and facilities to protect. As a group, enterprise customers also tend to be a demanding lot, requiring systems that are large, scalable, that can operate across a wide geographic area, and that provide top-notch system performance. Enterprise customers set the standards of performance for the entire market, and they challenge manufacturers to up their game. We asked this week’s Expert Panel Roundtable to reflect on the industry’s biggest customers: What are the security challenges of the enterprise market?
The new year presents new opportunities for the physical security marketplace. In many ways, 2018 will undoubtedly see further development of trends we saw in 2017. In fact, some of the trends determining the future of the physical security industry have been in place for many years. However, not every event in 2018 can be foreseen or easily predicted. To be sure, it is sometimes the surprises that keep life interesting! We asked this week Expert Panel Roundtable: What will be the security market’s biggest surprise in 2018?
The end of the year is a great time to take stock of one’s accomplishments during the year, and to reflect on successes and failures, where we are and where we’re going. 2017 brought a lot of change to the physical security market, but were the changes positive or negative? Our Expert Panelists tend to be a thoughtful and reflective group, so we wanted to get their thoughts and insights at year-end about 2017 in the security market. We asked this week’s Expert Panel Roundtable: Was 2017 a good year or bad year for the physical security industry -and why?
Body-worn cameras are becoming more common every day, driven both by needs of the marketplace and technology developments. However, questions remain about the usefulness of the devices, and their future role in promoting safety and security. We asked this week’s Expert Panel Roundtable: What are the challenges of body-worn cameras for the security industry?
In recent years, information technology (IT) departments at end user companies have often been seen as adversaries of traditional security departments – or, at least, as a thorn in their side. One of the issues is territorial: As physical security products have migrated to use of Internet protocols and the network infrastructure, the IT and security departments have clashed – erm… make that interacted – more and more often. New realities such as cybersecurity have made it critical that the two entities work in harmony, and IT professionals often provide useful insights into product selection, among other issues. We asked this week’s Expert Panel Roundtable: What is the influence of the IT department on security purchases at an end user company?
It seems there are more “bad things” happening than ever before. We hear news every day of workplace shootings and terrorist attacks, of smash-and-grab thefts and child abductions. Beyond the possible human tragedy involved, such events pose a persistent question to anyone involved in the realm of security: Could we have prevented it? The first step toward prevention is to predict or foresee an event before it happens. Too often, technology enters the picture after the fact, most commonly the use of forensic video. Isn’t there more our industry can do before such events occur? We put the question to this week’s Expert Panel Roundtable: How can security systems be used to predict bad things before they happen?
Industry standards make it possible for systems and technologies to connect and work together. Standards enable today’s integrated systems. But does adherence to standards stifle innovation? Does the necessity to interface using an industry-wide standard slow down the implementation of newer (and possibly not standards-compliant) capabilities? Or do standards eliminate extraneous variables, empower more integration and encourage greater innovation? We asked this week’s Expert Panel Roundtable: How does the use of standards either stifle or jump-start innovation?
They call it “critical” for a reason. The so-called “critical infrastructure” is composed of the basic services that citizens have come to depend on, and which are necessary to support society and ensure national stability. The term includes high-visibility segments such as airports, refineries, transportation, wastewater, nuclear reactors, electric utilities, pipelines, and more. Because these functions are so critical, the stakes of providing security are higher than for any other market. We asked this week’s Expert Panel Roundtable: What are the security challenges of critical infrastructure facilities?
Products are the building blocks of systems and solutions. How those products are combined, and where the integration happens, is a variable in the physical security market. Before the advent of open systems, a single manufacturer typically combined his own products, using proprietary connections, into end-to-end solutions for customers. Open systems undermined that paradigm to some degree and made it possible for customers to pick and choose products from multiple manufacturers to be integrated into a solution. Lately, the pendulum has again swung toward “system solutions,” or end-to-end systems provided by a single manufacturer … Or has it? We asked this week’s Expert Panel Roundtable: Is the industry shifting from a focus on products to emphasising end-to-end solutions? How is that a good (or bad) thing?
Companies in fast-moving industries tend to want half or more of their revenue to come from products released in the last three or so years. The logical extension of that philosophy is the demise of product "cash cows" that remain in a company's portfolio for many years. Where better to witness the shortening life cycles of technology products than in the smart phone market, where most of us buy into the hype of the "latest and greatest?" But does acceleration of new product introductions translate into shorter product life cycles in the field? We asked this week's Expert Panel Roundtable: What is an acceptable life cycle for a physical security system? Is there a trend toward systems being replaced more, or less, often?
“Don’t try this at home.” It’s a common warning, but how does it apply to security systems? With today’s systems becoming easier to install, and with customers becoming more tech-savvy, there is a growing market for “do-it-yourself” or DIY home security systems. The trend also extends beyond the home security market: Business end users may also think they can forgo a professional installer and handle installation in-house. The customer may save money by installing a system, but at what risk? We asked this week’s Expert Panel Roundtable: What are the pitfalls of “do-it-yourself” when it comes to security systems?
As the new school term begins, awareness of security at all levels of educational institutions is higher than ever. Technology plays an important role in protecting educational facilities and their students, faculty, staff and visitors. Specific security challenges drive which technologies and other measures are used, and those challenges are evolving, along with the dynamic institutions security is tasked with protecting. We asked this week’s Expert Panel Roundtable: What are the security challenges for schools and colleges?
Even the most effective technologies usually require some level of human involvement. What new technologies do, generally speaking, is change the nature of a human’s role. Most jobs in today’s world are vastly different than 50 years ago, in many cases because of the changing role of technology. In the physical security world, what specific impact does technology have on the human element of systems? We asked this week’s Expert Panel Roundtable: Have recent developments in security systems made manpower more, or less, important to the equation? Explain.
Articles by John Davies
The threat of international terrorism has changed the way the domestic security industry thinks about protection, just as much as it has for national security services. Whilst violent attacks and terrorism were once predominantly aimed at government, military or political establishments, an uncertain global political climate means the ability to rapidly lock down facilities has risen to the top of any organisation’s security wish list. In reality though, just how easy is it for most organisations to lock down their facilities at a moment’s notice? Whilst all security systems aim to secure people and property from attacks or theft, the ability to enact a full access lockdown very much depends upon not only the individual components, but also the intelligent solutions used to oversee them. The security industry’s foresight in moving towards much closer systems integration has already gone a long way towards making rapid lockdown easier to implement and manage. However, we still need to encourage and educate our customers on the potential for working in partnership with their neighbours, to present a united front against threats. Connecting the dots Those of us in the security sector can do a lot towards raising customer awareness of the potential for using a lockdown facility. Undoubtedly PSIM is now commonplace for many security operators and this is ideal for implementing lockdown procedures. CCTV and intruder alarms are perfect for automatically triggering access control at any required time. It is all too easy for some organisations to make the dangerous assumption that they are at low risk from intruders or attacks If a security operator is already using these solutions, it is relatively easy for them to employ lockdown using the right situation control software. However, security providers also need to be aware of customers’ installations which lack this essential joined-up thinking. All businesses and organisations can be a potential target for attacks and we have a responsibility to make sure security investments are being used to their full potential to prevent this. Being able to automatically trigger an instant lockdown response is key. Reaction times in these instances can literally make the difference between life and death. Project Griffin scheme Attacks in recent years have highlighted a broader issue - terrorists and criminals may target geographical areas as much as individual sites or organisations. Recognising this tactic, and to help combat this threat, the UK Government runs the Project Griffin scheme which aims to encourage businesses and organisations to think and act together to prevent and tackle threats. We need to ensure our customers have the right solutions in place to aid this approach. These not only help to minimise their own threats, but also make it much easier for various security teams to work in collaboration with, or in consideration of, their neighbours and the local and national security services. Anticipating potential threats A big change in the way security operators think and react in recent years has been the understanding that potential threats can materialise and become real very easily and quickly. Essentially, you can never over-plan to deal with threats! The recent trend of terrorist attacks has been to target places with large gatherings of people It is all too easy for some organisations to make the dangerous assumption that they are at low risk from intruders or attacks. However, if a facility requires security, then the site is definitely at risk of an attack. The recent trend of terrorist attacks has been to target places with large gatherings of people, such as stadiums, bars/restaurants and entertainment venues etc. The rationale behind this is that these sites attract large numbers of people and require easy public access – which is exactly what makes them an ideal target for terrorism. Traditional high security users These types of sites can learn a lot from the security deployment and tactics utilised by traditional users of high security, such as prisons, hospitals, railway stations or airports. Undoubtedly many large public spaces now deploy a degree of PSIM or fully integrated security technology, which ensures that these systems and access control measures will already be successfully collaborating. It still requires careful planning to achieve the right lockdown regime, however. This is an area where security experts can really make a big difference. Installing the right lockdown protocol is as much about design as implementation – understanding how intruders will move around a facility and what areas will prove to be crucial in repelling or containing them. It is important that we demonstrate the importance of understanding the full picture, how technology can be used in conjunction with business plans and security protocols, and how this is something that hugely benefits from the input of professional expertise. Communication is vital As well as containing and defending against security threats, any lockdown process also needs to effectively manage the situation and communicate with staff and visitors that could be vulnerable to it. Whilst technology is vital in this equation, the human element cannot be underestimated. It is always essential to align the implementation of any security systems with staff training - both security teams and all the other departments In all the excitement, the triggering of a lockdown can also potentially cause a lot confusion, especially for visitors. Therefore, it is always essential to align the implementation of any security systems with staff training – both security teams and all the other departments. Security operators need to prepare the whole organisation for a lockdown in much the same way as a fire or other emergencies. As security professionals, we need to stress to our clients the importance of fully training and briefing staff on what will happen and how they need to play their part when there is an intrusion or lockdown. Working in partnership With a noticeable blurring of the lines between domestic and defence security, the security industry is in a prime position to take the lead and show the market how beneficial our expertise can be in protecting people and assets. Terrorism and violent attacks are a sad reality throughout an unsettled world, but integrated security systems are widely available and often already in place to help tackle these threats head-on. This technology has been designed to help organisations make the most of their security investments, it just needs the right advice and planning to make it lockdown a formidable ally and powerful determent against threats. For advice on planning against and preventing terrorism threats, please visit the UK Government’s National Counter Terrorism Security Office website here.
There has never been closer integration between physical and logical security systems, so there has also never been greater importance when it comes to defining and maintaining the security culture within an organisation. Unfortunately, with increasingly complex security protocols required on a daily basis (and used by every employee), a security regime can easily become lax through apathy – which offers the perfect opportunity for potential intruders to take advantage. Whilst security technology is rapidly evolving, it is essential that the team it protects do so as well. It is vital that you maintain an effective security culture within a business or organisation. Naturally the details will vary between organisations, but the common goal for all is to impress upon the team just how important security is. This will safeguard their jobs, the security of fellow workers and clients, and even in some cases, their personal safety. All-inclusive security culture In many organisations this will be a top-down approach – after all, if the company leaders don’t practice what they preach then why should the rest of the team? Human nature tends to shy away from complicated processes, especially if the benefits aren’t fully realised or explained. An apparently trivial lapse of security protocols can have big and damaging real-world consequences Clarity and honesty on the potential pitfalls and consequences of failing to secure the business can be a powerful tool in demonstrating the importance to the team. Legislation and legal ramifications, along with potential damage to the business in terms of reputation are all powerful messages. Equally, for an organisation in healthcare or education, the protection of vulnerable people is also an important security consideration. An apparently trivial lapse of security protocols can have big and damaging real-world consequences. Frequently communicated security protocols The ways to build up a good security culture are as individual as the organisation it serves, but undoubtedly training and reminders are cornerstones of this. An important time to impart this to employees is when they join the organisation, but equally it is vital to ensure the rest of the staff get a refresh on a regular basis too. This could be in the form of regular emails or internal messages in whatever form the staff prefer to receive them. Regular refresh seminars or presentations can work particularly well for businesses that regularly meet together anyway. Regular refresh seminars or presentations on an organisation’s security regime can work particularly well for businesses that regularly meet together Involving team members in the security regime Another approach is to train key team members as evangelists who can then encourage their colleagues to follow best practice on a constant basis. The benefit here is that the team doesn’t just embrace the security regime when reminders are launched – they are encouraged to do so all the time. This makes potential failings less likely. The logistics of all this are totally up to the organisation and the way it works – but it’s important to stress that security is of concern for everyone in the business and needs to be approached in full unity. Practical steps to enhance security Many practical steps are actually relatively simple to implement. Here are some seemingly obvious things to consider which often get overlooked: Strong passwords – It is easily done – you choose a password which is either short or fairly obvious! Anyone who is trying to access secure systems or areas will undoubtedly try all the obvious passwords first. Worse still, it’s very easy to keep using the system default password. Choose a password which can’t be easily guessed and if possible add numbers or other characters to make it even tougher to crack. Have a highly secure password admin – Inevitably people will forget their passwords from time to time so its sensible to nominate a highly trusted person or team to be able to access or renew these when needed. Don’t write down passwords then leave them in full view – Again this is easily done, but having all your passwords on a post-it note on your desk is not at all secure! If it must be written down, make sure it is hidden and locked away from prying eyes – or even leave yourself a coded reminder or question so the note is only useful to you. Change passwords regularly – Using the same password for months, if not years, makes it much more likely to be stolen. Worryingly, you may not even have a warning if the intruder doesn’t use it immediately. Set a company-wide policy that passwords get changed on a regular basis and stick to it. Maintain anti-virus and software updates – These are tasks that can easily be overlooked, but it’s important to ensure software protection is as tight as the physical security around your assets. Network security against outside devices The Bring Your Own Device (BYOD) trend is another potential security worry. As a ‘back door’ for intruders, allowing staff to use their own devices, with unknown security and network access capabilities, is a potential headache. It’s important that strict security policies also cover BYOD components – and if this is not possible, it may be prudent to limit their access to your data and facilities. It may seem ironic, but the more complex security systems get, the more important it is to cover the basics Even with mobile equipment belonging to your organisation, the use of other Wi-Fi and open access networks can be an unknown quantity and potentially lead to insecure points in your security network. It may be the case that only encoded data should be passed across these networks. Again, limiting their use or the data that can be shared across them is a prudent measure in the security policy. Covering basic security It may seem ironic, but the more complex security systems get, the more important it is to cover the basics. There is no point having the most up-to-date systems in place only to let the whole thing down with an incomplete or lacking security policy in place. When access control consisted of just a simple lock and key it would have made no sense to lock the door and then hang the key on the outside wall right next to it! This is what a poor security policy (or failure to follow it properly) boils down to. Intruders will always look for that chink in the armour, so why make it easy for them?
If all the components within a security and wider IT network have the ability to interact together, they can offer so much more than their individual capabilities The widespread use of open protocol systems is one of the most important developments in the security and safety sector for decades. With a heavy reliance upon various security softwares (even for physical security), using open systems has gone from being a desirable selling point to a necessity in the security industry in only a few years. As well as the obvious security advantages, there is potentially a whole new world of opportunities for operators, which has come to fruition with the arrival of the Internet of Things (IoT) – but at the same time, there are additional factors that need to be considered, which may not have been an issue in the past. Widespread need for open protocols It may seem obvious at first glance, but this is a valid question – why does the security industry and its customers need open protocols? Put simply, if all the components within the security and wider IT network have the ability to interact together, they can offer so much more than their individual capabilities. This is certainly something which has transformed the way organisations think about their security systems and how they work in the wider context of their business systems. "Producing compatible systemsmakes it simpler and cheaper forcustomers to choose, purchaseand use the most efficientcomponents for their needs" Modern security software solutions offer a great deal of functionality and we have seen their integration transform the way security systems are developed and used. From passive, yet rather elaborate electronic doors/locks and basic CCTV over the past few decades, we now have intelligent AI and connected surveillance systems with inbuilt analytic capability which not only match, but usually outperform a human operator performing the same role. Lower costs Another key factor in the popularity of open protocol networks is cost. Producing compatible systems makes it simpler and cheaper for customers to choose, purchase and use the most efficient components for their needs. Equally, for manufacturers and suppliers it is more cost-effective to produce standardised products. IoT is going a long way towards driving demand and the security industry has sensibly taken this on board, catering heavily for these market forces. Within the security industry itself there have also been interesting and helpful developments. The IEC (International Electrotechnical Commission) recently adopted ONVIF Profile A and C as the de-facto new international standard for access control – which will offer a truly universal benchmark for security software and hardware integration. Greater choice Naturally open protocols also provide greater choice, offering the ability to ‘mix and match’ different components to find the most suitable and bespoke solution. This could be specialist components from a niche provider, general items that happen to fit the budget requirements or even legacy systems that the operator cannot justify scrapping. On the face of it, it may seem that older legacy systems will struggle to cope with this, but actually the flexibility of an open protocol approach means this is not necessarily the case. Modern integrated open protocol systems are often able to ‘bridge the gap’ in a way that proprietary systems simply would have failed to do in the past. It is somewhat ironic that developments in the latest technology may actually make it possible for some older systems to continue being used beyond their expected lifespan! Open protocols provide greater choice, offering the ability to ‘mix and match’ different components to find the most suitable and bespoke solution Data mining and analysis With open protocol systems the benefits go beyond the just the security provision. If an intelligent system is able to learn the behaviours and trends of people and property within its remit, it can predict patterns and from this help to increase efficiencies across the whole organisation and its facilities. By mining the data from security systems it is possible to get a detailed picture of any controlled area and the activity going on within it. This is a powerful tool for any organisation, giving an instant snapshot of people movement or the use of resources, just as much as monitoring for security threats. Additional benefits A good example of this data analysis in practice, is the widespread integration of security with IT Infrastructure, power, lighting, heating and ventilation systems. Because access control, CCTV and intruder detection can equally check the real-time occupancy of a designated area, these sensors can advise when the correct persons are attempting to log on to the network, when environmental systems are not required thus intelligently lowering energy consumption where possible and ensuring secured access to the organisations IT network. "The ability to assess the situation makes security components the ideal ‘eyes and ears’ of more intelligent automated systems" This ability to assess the situation makes security components the ideal ‘eyes and ears’ of more intelligent automated systems. This technology is now being used to assess and report on people traffic in busy office spaces - with the allocation of hot desking assets, and space in lifts being a recent application, for example. Security and detection systems can ascertain who is entering the space, where they need to go and then direct them to the most appropriate route for their destination, be that a lift, hot desk unit or meeting room. These systems can just as easily be employed for Health and Safety – restricting access to dangerous areas or monitoring the movement and welfare of lone workers. With asset tagging, valuable items can also be monitored for movement around a facility (or indeed in and out of it). As IoT continues to grow there are many intriguing and potentially useful options waiting to be utilised. Maintaining security Whilst the integration potential is almost limitless, there also needs to be a note of caution. If a network can potentially incorporate any number of elements the security function needs to understand this and ensure it is not compromised. On some level this may mean restricting access for certain components or effectively partitioning the security elements of the network. This is not to say security cannot share a network and its benefits, just that the practicalities need to be considered. Another consequence of this is that security providers and operators will need to be even more aware of how their whole organisation works (right down to a granular level) when it comes to further open protocol integration. This may seem somewhat daunting, but with the right planning and respect for its needs and benefits, the development and evolution of open protocol systems is set to continue being a key driving force for the security industry - offering many more benefits than disadvantages. Save Save Save
Stringent security policies are necessary in an organisation to prevent incidentsof misplaced trust leading to an attack from intruders Trust is a word closely associated with both physical and logical security, after all, knowing who to trust is a key part of any security policy. However, when trust is wrongly assumed it rapidly becomes a key problem and a significant weakness in the security regime. Often the weak link is human nature itself. This means that to begin to guarantee effectiveness it’s vital to have the right policies in place and to ensure that staff follow them, however draconian they may seem to the people operating and being subjected to them. Testing security in the real world A good example of misguided trust was recently documented. A so-called ethical hacker was employed to test the security regime of a client company. The management deliberately kept the operation a secret from the security team and staff at the business, to assure the accuracy of the results. Initially the hacker tried to gain access through online channels, which proved to be well guarded and highly secure. The next step was for the hacker to enter the business facilities personally. This is where psychology played its part, the perpetrator kept up a friendly appearance and politely asked the reception team if he could use the toilet facilities, whereby the person behind the desk happily allowed him access to a non-public area. Bear in mind this was a complete stranger with no security credentials who had walked in off the street! Perhaps the most disturbing part of the story is what happened next - the hacker left two USB keys in the toilet area for staff or visitors to find. On each drive he had included a specially designed piece of software that would auto-run and execute once accessed via a computer, stealing login credentials from the user and covertly sending them to the hacker. This effectively offers open access to the most secure parts of the company’s network! Inevitably, somebody who found the drives tried them in their computer and the hacker was informed shortly afterwards. One example of misguided trust saw a hacker leave a USB in a company building. When an unsuspecting employee used it, malware was added to the company computer Human nature as a weakness to security policy What the example above really highlights is just how much human nature can play its part in the way security is upheld (or broken) in the real world. The hacker explained that his other choice may have been to hand the USB keys in to the reception and simply to say he had found them in the restrooms – which would, in all likelihood, have resulted in a similar outcome. It is debatable whether the staff were complacent or simply used misguided judgement on what appeared to be a harmless visitor, albeit an unexpected one. The fact the hacker didn’t appear to be personally involved with this potential threat perhaps lowered the guard of the reception and security team still further. Of course those individuals that recovered the USB keys weren’t in any way coerced into using them, but curiosity got the better of them and the fact the uploaded malware gave no indication it was present (literally just silently taking security data) meant the company could have suffered some serious problems had it been for real. Misuse of authorised access The consequences of misplaced trust in a secure environment can be severe, particularly with physical and logical security being so closely tied together now. It’s all well and good having impenetrable external IT security in place, but if this level of vigilance isn’t continued on the premises it can leave worrying vulnerabilities. The example above shows how apparently good-natured assistance can be taken advantage of, but of course legitimate access can be misused by intruders in other ways too. The attacks on the Paris offices of Charlie Hebdo in January 2015 are a prime example of authorised access being hijacked, when an employee was threatened and forced to enter a code to help the terrorists gain entry and attack other members of staff. Other examples include the ‘passback’ of security tokens between individuals (to gain multiple entry) and tailgating of unsuspecting members of staff as they enter secured areas. In a highly secure facility the protection measures need to anticipate these potential intrusion methods and provide solutions to combat them. Tightened security policies can also prevent cases of people sharing accesscredentials and tailgating – both of which can be serious access security risks Security measures for countering intruder attacks The most important lesson to be learned from all of these examples is that the culture of security within an organisation is vital - the entire team needs to be vigilant and involved. This culture needs to be regularly assessed and, if needs be, revised to close any gaps or potential loopholes of vulnerability. It is also not good practice to purely rely upon the intuition of staff, security or otherwise. In the ethical hacker example, there was no reason for staff to be suspicious but that is exactly how the planned attack succeeded. This is where a stringent and water-tight security policy is so important. Rather than making a judgement, staff follow procedure and a stringent policy will tell them not to simply plug an unknown USB stick into a company device or network! Added to this, staff won’t feel the same pressure to be a ‘Good Samaritan’ to unknown visitors – policy is policy and nobody will feel guilt for denying access in these circumstances. The layout of security measures within a business facility is also very important. The reception area should be inviting (as the name suggests) but it should also show a strong defence to those not authorised to enter. Access control systems also need to be resilient, with automated monitoring for signs of tailgating and people counters to alert the security team of any abnormalities. Equally, its good practice to ensure these measures extend inside the secure areas of the facility too, just in case intruders gain access through another entry point. Making trust trustworthy Despite the potential problems from wrongly assuming trust, it is still an essential element of all business transactions and excellent security recognises this. Taking the personal element out of security allows it to be more robust and to ensure trust is proven, rather than simply being assumed. Often the deadliest threats to security are the least obvious ones.
2014 has been a year of significant growth for TDSi TDSi 2014/2015 Review and Forecast:In 2014 we saw continued growth at TDSI, largely through unprecedented interest in integrated IP security systems. Asian markets have continued to be very buoyant, although there have continued to be some flat spots geographically, such as Europe. Compared to other technology markets, security has grown very quickly since the recession, and TDSi has enjoyed double-digit growth. Manufacturers have invested heavily in new products, especially IP and open architecture platforms, either through development or strategic acquisitions. Access control has moved out of the shadows as the “poor cousin” to video systems and has achieved a higher growth rate – which I believe will continue for at least the next three to five years along with greater symbiosis of IP security and ID management. Looking ahead to 2015, trends such as biometrics will continue to grow rapidly. Some markets believe traditional security lacks the strength to deal with theft or security breaches. Biometric systems beef up security and manage the whole process more efficiently. Some ineffective early biometrics systems left customers reticent, so the security industry needs to educate the market on the benefits, such as robust service, accuracy and user convenience. TDSi has had many significant successes in 2014 including double-digit growth figures, increased staff across all our departments (including sales and marketing) and new offices opened in Poland and Australia. A significant challenge is still in finding and recruiting the right staff to drive our expansion, particularly in the software and engineering fields. The UK education system struggles to produce enough engineering graduates. Being based in Dorset, we also find that a lot of engineering talent is drawn to London, even though we have some excellent higher education training on the south coast. There is a lot of unrealised potential in the security market, driven by evolving technology such as the Internet of Things. Software also offers excellent ROI for operators, suppliers and manufacturers. Some technologies may take a few more years to mature, but now is the time to start investing in development. There has never been a better time to be building success in the security market. See the full coverage of 2014/2015 Review and Forecast articles here
TDSi launches its eagerly anticipated GARDiS software solution at Intersec 2018, held in Dubai from 21st to 23rd January 2018. The company will also be showcasing its broad range of integration capabilities with other security systems. Business-specific access control security John Davies, Managing Director of TDSi commented, “We are very excited to be formally unveiling our new GARDiS software solution in Dubai. GARDiS is a web-based application that offers even greater flexibility and suitability to modern applications. One software installation is all that is required to provide complete access control security for all a business’ needs.” Intersec 2018 is the perfect way to start the security calendar for the new year, as John elaborated, “The Middle East is a key export market for TDSi, so we are looking forward to taking part in Intersec 2018. The event draws exhibitors and visitors from across a wide area and offers our customers and partners the chance to see first-hand, the latest products and services on offer.” Intersec 2018 is the perfect way to start the security calendar for the new year ONVIF-compliant application TDSi’s stand at the event will centre around GARDiS, which offers all the benefits of a highly secure web-based application. It is easily adaptable for an increased workload, provides easier maintenance and installation, is more secure and is accessible from anywhere on any device. GARDiS also features a simple-to-use and intuitive interface that is designed and built directly around the needs of users and operators. GARDiS has been designed to meet and anticipate important international security standards. The IEC (International Electrotechnical Commission) has adopted ONVIF Profile A and C as the de-facto new international standard for access control. This ushers in the era of open platforms for access control, and accordingly GARDiS has been designed as an ONVIF Profile A and C compliant platform. John concluded, “Intersec is also a great opportunity for the TDSi team to talk directly to the people who buy and sell our products across the Middle East and beyond. This gives us a greater understanding of the needs and demands from this very important security market. If you are attending the event, we would be delighted to give you a demonstration of our powerful and highly flexible product range.”
SourceSecurity.com’s Expert Panel covered a lot of ground in 2017 about a variety of topics resonating in the security market. The most-read Roundtable discussion in 2017 was about a familiar and ongoing debate: What is an open system? Other hot topics that made the Top-10 list of Roundtable discussions included smartphones, buzzwords, standards and product life cycles. Here is a listing of our Top 10 Expert Panel Roundtable discussions posted in 2017, along with a “sound bite” from each discussion, and links back to the full articles. Thanks to everyone who contributed to Expert Panel Roundtable in 2017 (including the quotable panelists named below). 1. What is an open system? Is there a consensus in the marketplace on the definition of “open?” "Being truly ‘open’ means going above and beyond when designing your product line, keeping in mind the ability for end-users to easily interface your product with other open-platform solutions. That's why offering an open-platform design must be coupled with the ability to provide exceptional support through training, follow-up and innovation as they are brought to market.” [Mitchell Kane] 2. How are smartphones impacting the physical security market? "The security protocols on phones (such as fingerprint readers and encryption) have become some of the strongest available to consumers and are regularly used to access essential services such as banking. With this level of trust and user convenience from mobile device security, it makes sense to produce physical security systems that also take advantage of it." [John Davies] TDSi's John Davies says it makes sense to produce physical security systems that take advantage of trust and user convenience on mobile devices 3. What is the biggest missed opportunity of security systems integration? "Integrators need to be more savvy on how they can meet their customers’ IT and surveillance goals, from both a technology and services perspective. Being knowledgeable about new innovations can help integrators sell infrastructure, keeping that piece of business rather than losing server sales to a customer’s internal IT department. Integrators are tasked with ensuring surveillance customers can benefit from best practices, and solutions proven in the world of IT offer significant benefit." [Brandon Reich] 4. What are the security industry’s newest buzzwords? "End-to-End Security is a buzzword reflecting how cyber threats are increasing and the importance of ‘the security of security systems,’ especially for companies operating in the critical national infrastructure. Convergence has been a ‘hot topic’ for years, but has it really happened? In order to create true end-to-end security solutions, IT and physical security best practices need to be combined." [Arjan Bouter] End-to-End Security is a buzzword reflecting how cyber threats are increasing, says Arjan Bouter 5. What technology will have the greatest impact in the second half of 2017? "Cloud-hosted access control is poised to have the biggest impact in the second half of 2017. Organisations are looking to decentralise IT management and eliminate the need for overhead costs in hardware infrastructure and ongoing maintenance costs. This decentralisation is driving them to migrate their day-to-day systems to the cloud, and access control is no exception." [Melissa Stenger] 6. Are mergers and acquisitions good or bad for the security industry? “On the ‘pro’ side, consolidation is good for pulling together a fractured market, as vendors try to gain market share by acquiring solutions they may not otherwise have in their portfolio. On the ‘con’ side, however, consolidation restricts or limits innovation as the merged vendors strive to develop end-to-end solutions that reduce customer choices" [Reinier Tuinzing] 7. What new standards are needed in the security marketplace? "Do we need that many new standards, or do we need the industry to embrace the standards that are already in place? I believe that current standards like ONVIF and OSDP are sufficient in what they offer the industry. Members of the security industry just need to start thinking outside the box and realise that it is with standards in place that real industry growth can occur." [Per Björkdahl] 8. What will be the big news at ISC West 2017? "Security solutions that capture greater data and utilise analytics to transform the data into useful information, or business intelligence, will be the talk of the industry at ISC West this year. It’s not just about surveillance or access control anymore, but about who can best assess the end user’s interests and deliver an end-to-end solution that provides a value beyond the technology and a service beyond security.” [Richard Brent] When buying cameras, customers are often lured by lower upfront costs, but may end up paying more in the medium- to long-term because of lower quality, says Oncam's Jumbi Edulbehram 9. Why should a customer continue to buy “premium” surveillance cameras? "When buying cameras, customers are often lured by lower upfront costs, but may end up paying more in the medium- to long-term because of lower quality (requiring costly site visits and replacements), susceptibility to cyber-attacks, or lower quality of integrations with video management systems. Customers should certainly be prudent buyers and make sure that they’re paying for actual reliability/features/functionality rather than simply paying a premium for a brand-name product. When functionality and reliability are important, it always makes sense to ‘buy nice, not twice.’ [Jumbi Edulbehram] 10. What is an acceptable life cycle for a physical security system? "The answer to this question clearly depends on the seat you sit in. Manufacturers, integrators, distributors, consultants and engineers all have extremely different perspectives on this question. As a manufacturer, we design systems to have a lifecycle between 5 and 7 years." [Robert Lydic]
TDSi, a UK manufacturer of integrated access control systems, offering an extensive range of readers, controllers and software systems, integrates with GEMOS, a physical security information (PSIM) platform from ela-soft. The integration allows access control events to be viewed alongside other security applications on one comprehensive user interface. Comprehensive user interface Combining more than 750 existing applications, GEMOS adv. PSIM layers the physical position of each alert and all system devices onto a site plan. It is able to receive alerts from more than 500,000 data points in one installation, and can identify the exact location of each alarm. The integration with TDS1 will simplify the security management of a site, providing an audit trail of access control events within the PSIM. TDSi provides access control systems which meet the challenges and trends of the security market. With over 35 years’ experience, the company offers engineering excellence, across a comprehensive product range that encompasses Access Control Systems, Biometric Readers, Security Management software, IP CCTV Video Management Software. The portfolio can be easily integrated into other security and BMS applications and can be deployed at businesses and organisations of all sizes and types. Security critical environments Since 1990, ela-soft has been developing manufacturer-neutral management systems for security, building and communication technology. GEMOS is one the leading security information management system on market with over 750 different proprietary interfaces and over 1.000 installations. Fedja Vehabovic, Strategic Alliance Manager of ela-soft says: “It was a natural progression for us to integrate TDSi access control software into our GEMOS PSIM platform. We both operate in security critical environments where the protection of people and assets is vital. Access control events with TDSi can now be easily viewed via the GEMOS platform, helping us to offer an even better solution to our customers”. John Davies, TDSi’s Managing Director, said: “We are delighted to be working with ela-soft to offer customers even greater choice by integrating these powerful systems. This approach means that security operators can design and implement the best combinations of components to suit their requirements and budget. TDSi’s broad and flexible portfolio of systems offers the perfect selection to complement GEMOS and strengthen any security network.”
Integrated security manufacturer TDSi is pleased to announce it has appointed new Technical Author Rob Twine. Rob joins the team to help create new technical documents and literature, as well as ensuring existing documentation meets the needs of customers and partners. Expert documentation TDSi’s Managing Director, John Davies commented, “We are delighted to welcome Rob to the ever-expanding TDSi team. Expert documentation is a key part of our product offering and a vital support for the installers and customers that buy from us, so Rob has a crucial role to play. With a proven track record in technical writing, he has the skills and knowledge to ensure we continue to offer the written support that is needed.” Rob is also excited to be taking on his new role at TDSi, “I am looking forward gaining fresh knowledge from the expert development team. This is my first role in the security industry, but it is a vibrant sector with much to offer and I feel TDSi is a perfect place for me to further hone my skills.” Rob continued, “TDSi has an impressive track record in innovation and market-leading technology, so I feel this is the ideal opportunity for me. I have many ideas that I’m excited to bring to the table, to help TDSi continue to grow and expand moving forward.” Ongoing success for TDSi Bournemouth born and bred, 25-year-old Rob worked in the Mobile Technology and Computer Learning industry as a Technical Knowledge Author in Poole before joining TDSi. With a keen interest in project management, he also gained a PRINCE2 Foundation (PRojects IN Controlled Environments) qualification earlier this year. Rob concluded, “As a bit of gaming nerd, I’m interested in anything digital or technical and passionate about being creative. My new role at TDSi gives me the scope to bring these skills to bear and to work with a friendly and driven team, to offer the best service to our customers. I am looking forward to playing my part and supporting the company’s ongoing success.”
Integrated security manufacturer TDSi is pleased to announce the appointment of Alex Rumsey as Director of UK Sales. Alex’s promotion sees him take on the new role having previously been Channel Partner Manager at the company. TDSi plans for growth in UK Reflecting upon the promotion, TDSi Managing Director John Davies commented, “We are very excited to announce Alex’s appointment to this critical role. This promotion is very well deserved - Alex has proven time and again that he has the expertise, ability and dedication to successfully promote TDSi’s products and services to the UK market.” John continued, “Alex is the perfect person to steer TDSi’s continued growth plans in the UK. His appointment also frees up other parts of the senior management team to further focus on developing exciting new products and to concentrate on other strategic projects, such as exports growth. This is particularly good timing in view of the lucrative opportunities being presented by the lower value of the Pound against the Euro and US Dollar.” Support for existing customers and partners Alex also commented on his promotion to Director of UK Sales, “I am delighted to be taking on the senior sales role in the UK. TDSi proudly manufacturers its systems and products in the UK, but the domestic market is also a key region for our sales. There are huge opportunities to grow and expand in the UK security market and I will be looking to focus our team fully on these, as well as supporting our existing customers and partners here.” Alex’s promotion follows a number of recent new TDSi appointments including: Finance and Operations Director Paula Warburton, Marketing Manager Francesca Meyrick and Customer Care Advisor Madison Read.
Integrated security manufacturer TDSi announces the appointment of its new Internal Customer Care Advisor, Madison Read. Madison’s new role will see her assisting customers from across the company’s international export markets. Madison is the latest new member to join the team at TDSi’s headquarters in Poole, Dorset. In recent months, the company has also appointed new Finance and Operations Director, Paula Warburton, Marketing Manager, Francesca Meyrick and Finance Assistant, Luke Kleszcz. TDSi customer support services Managing Director of TDSi, John Davies commented, “Customer Support services are a key part of what TDSi offers, ensuring every purchase from us lives up to expectations. We are delighted to welcome Madison to the team in this most vital of roles.” Madison commented, “My new role at TDSi gives me great scope to interact with and help our customers from around the world. TDSi has a great reputation and I am looking forward to ensuring we continue to offer the service our customers expect and deserve.” “Customer Support services are a key part of what TDSi offers, ensuring every purchase from us lives up to expectations" Delivering global customer support In her new role Madison will be involved with customers from across the globe, throughout the sales and service cycle - from processing orders to sending out quotes for specific projects, following up orders that have been placed and helping to resolve any issues that may arise. Before joining the TDSi team, Madison had worked part time at the RNLI as part of the reception team, whilst she completed her university degree at the University of the Arts London, achieving a First-Class BA honours in Magazine Publishing. Madison added, “I am excited to be taking on my first full-time and permanent role since leaving university. TDSi offers cutting-edge technology in a fast-paced and progressive industry, and I will be working with a great team to deliver the very best on offer.”
Integrated security manufacturer TDSi is pleased to announce the appointment of its new Finance and Operations Director, Paula Warburton. Paula takes on the vital role which will see her lead the company’s financial, commercial and operations development. Paula joins a growing team, based at TDSi’s UK headquarters in Poole, Dorset. In recent months, the company has appointed a new Finance Assistant, Luke Kleszcz and experienced Marketing Manager, Francesca Meyrick. Previous experience Paula has an impressive track record in financial strategy qualifying as a Chartered Accountant in 2000 and assuming her first role as Financial Director in 2007. Prior to joining TDSi, Paula worked as the Group Financial Director for a prominent property and construction surveying services organisation. Managing Director of TDSi, John Davies commented, “TDSi is fast-moving international business that requires strong financial leadership. Paula will work as part of the executive team to maintain and grow our financial health and prosperity.” Paula commented, “TDSi has a very impressive track record as a truly innovative manufacturer in the security sector. My main focus is to ensure that the business is provided with the necessary management information and the support it requires to continue to excel. By taking leadership of this side of the business, it means that the senior management team’s time can be spent leading our sales strategy and working with the rest of the team, ensuring TDSi continues to grow and flourish.” Expanding personal experiences As well as education and skills growth, Paula has also taken time to expand her personal experiences, as she explained, “I took a career break in 2001 and travelled extensively to countries such as Thailand, Cambodia, Australia, Chile, Bolivia and Peru.” This mixture of professional and life experience is most valuable to Paula’s new role at TDSi, as John added, “TDSi works with a diverse range of partners and customers around the world, so we need a team which understands the challenges, opportunities and cultural nuances. With big changes going on in the world, such as the imminent Brexit process, it is vital that TDSi stays fully proactive and highly keen, to embrace the opportunities on offer in many exciting international markets.”
Integrated security manufacturer TDSi will be illustrating the benefits of its new GARDiS open-protocol security range at Security TWENTY 17 North on Tuesday 4th July 2017. GARDiS open-protocol security range John Davies, Managing Director of TDSi commented, “Myself, TDSi’s Distribution Channel Manager Andy Cross and Internal Account Manager Dan Clark will be appearing at the show to talk about our latest products and services, including a preview of our forthcoming GARDiS open protocol security range. GARDiS offers the perfect solution for integration of all security systems, including access control, CCTV and alarms.” Set in the central location of the Majestic Hotel in Harrogate, the Conference will bring together top security industry speakers and is supported by a large exhibition of cutting edge security products and services. Confirmed speakers are University of Leeds Head of Security Malcolm Dawson BEM, SIA Chief Exec Alan Clamp, Facewatch Director Simon Gordon, Michelle Bailey of Active Response and NSI Director Simon Banks - with manufacturer updates from Anixter, Seagate, Hanwha Techwin and Hikvision. The conference will be chaired by Professional Security Magazine editorial board member Mike Gillespie. John concluded, “Security TWENTY 17 is a perfect opportunity to learn more about what the security industry has to offer and the exciting developments and products available. If you are attending the event, we would be delighted to talk to you about your security needs and the best solutions to meet them.”
Integrated security manufacturer TDSi announces the appointment of its new Marketing Manager, Francesca Meyrick. As well as heading up TDSi’s marketing division, Francesca will be working closely with the company’s distribution and installation partners to support and enhance growth strategies, both in the UK and internationally. Francesca’s appointment is a key one for TDSi, as Managing Director John Davies commented, “We are excited to welcome Francesca to the TDSi team. Marketing is one of the most important functions within our business, as it extends beyond our direct branding and encompasses our vital network of distribution suppliers and installation partners. Our customers rely upon the right information to get the best from TDSi’s products and services.” Opportunities to expand business Francesca is also excited to be joining the company and commented, “With cutting-edge products and a highly impressive brand in a busy and thriving industry, I am delighted to be taking over the marketing reins at TDSi!” Francesca added, “I love the variety of work that marketing offers and there are many aspects to this role for me to get stuck into, from heading up the marketing activity and strategies, to working with our global partners to educate and inspire customers. One aspect I’m really looking forward to is organising our attendance at key events around the world. All these aspects offer huge opportunities to grow our market share and to extend TDSi’s business even further.” Previous work experience Francesca has an impressive history in marketing communications. Having studied English Language and Communications at university, she has worked within marketing and communications roles for the past seven years. Before joining TDSi, Francesca spent four years with a full-service marketing agency that focused on providing Dorset SMEs with both digital and traditional marketing expertise. John added, “It is vital that TDSi has the right marketing team in place, not only with the professional skills, but also the passion to ensure the brand is fully promoted in markets around the world. This was a key consideration in finding the right person for the role.” John concluded, “Francesca has exactly the right blend of drive and determination, as well as marketing experience, that we were looking for. With our rapid growth, TDSi relies heavily on a well-targeted marketing profile to take our products and services to existing and potential customers.”
Integrated security manufacturer TDSi is pleased to announce the growth of its Finance team with the appointment of its new Finance Assistant, Luke Kleszcz. TDSi financial activity Luke is excited to be taking on his new position at TDSi and commented, “My new role is to assist in the day-to-day financial activity of the business, ranging from banking and expenses through to entering journals and assisting in the month-end closure of the accounts. With a vibrant client base across the UK as well as internationally, it is vital that TDSi has the right infrastructure and support for both the business and our customers.” John Davies, Managing Director of TDSi commented, “We are delighted to welcome Luke to the TDSi Finance team and he joins us at a very exciting time, with ambitious plans for both UK and international growth in the coming year. It is always a great pleasure to expand our team along with our business.” Finance and technology background Luke joins the TDSi team having worked in finance and accounting for nearly 11 years but also has a background in technology, having previously studied computer engineering and electronics. Luke also has a keen proven track record of supporting business growth and success. In his previous role, he was part of the team that helped in growing a local company from a privately-owned business to a one that attracted the attention of an internationally established brand. Luke concluded, “I am very much looking forward to working with the TDSi team, our partners and customers in this fast-moving industry. Finance is a critical component of any business so it is a great opportunity to support our team going forward.”
Integrated security manufacturer TDSi announced its new partnership with Singapore-based installation specialist LITESTAR Technologies Pte Ltd. LITESTAR is the trusted provider of integrated total electronic security solutions to small and medium-sized enterprises, along with multi-national corporations and governments in ASEAN markets.Integrated access control solutionsReflecting upon the partnership, LITESTAR’s Jason Ang commented, “TDSi offers high quality enterprise-level, fully integrated access control solutions. TDSi’s robust technology and solutions are the perfect platform and an ideal fit for our business, as a provider of class-leading security solutions.”John Davies, Managing Director of TDSi also commented, “LITESTAR is a premium security installation expert with considerable technical expertise and unrivalled local market knowledge. We are delighted to be working with Jason and his team to grow TDSi’s market share in the vibrant Singapore market. This is a very exciting region to be involved with and we look forward to growing our business together.”Jason continued, “Singapore is a fast-paced and cosmopolitan country which is undergoing constant restructuring. With scalability as one its strongest features, TDSi’s solutions are very well suited to appeal to our local market. Equally, TDSi offers a wide spectrum of access control solutions and its ability to integrate third party solutions allows us to offer customers a fully integrated proposition, to meet all customer demands.” Total electronic security solutionsLITESTAR Technologies Pte Ltd was established in 2007 by a group of dynamic security professionals who understand the importance of evolving customer needs and wider trends in both the local and global security markets.The company prides itself on bringing world class technologies in security to all customers and has an objective to excel through leading-edge technologies and world-class practices. LITESTAR delivers premium quality integrated total electronic security solutions which enhance stakeholders’ value and provide excellent ROI.Jason concluded, “Although Singapore is a mature market for access control, it is a very lucrative one and there is considerable room for growing our market share with TDSi as it continues to develop and grow. Using a combination of LITESTAR’s expert knowledge, along with TDSi’s best-of-breed technology, we see the great potential in actively engaging with relevant customers to promote the brand even further.”
At IFSEC International 2017, TDSi will also be displaying the GARDiS software and hardware solution Integrated security manufacturer TDSi announced that it will be sponsoring the Tavcom Training Theatre at IFSEC International 2017, as well as presenting each day at the event, which runs from 20th- 22nd June at ExCeL London. Security training and education John Davies, Managing Director of TDSi commented, “We are excited to be even more closely associated with the Tavcom Training Theatre at this year’s IFSEC. As a developer and manufacturer of integrated security systems, we pride ourselves on providing the industry with the best education and training opportunities every year, but this year we are extending it further.” John added, “We have a longstanding relationship with IFSEC international and have always used it as a platform to raise awareness, not only of TDSi’s products and services, but also to educate and inspire visitors. This year we are literally putting education centre stage and making it the focal point of our presence at IFSEC 2017. We are broadening our commitment to educating all parts of the supply chain, across a broader audience.” Tavcom Training Theatre The Tavcom Training Theatre draws hundreds of keen security professionals each year and is the perfect opportunity for end users, installers, integrators and engineers to learn about the latest innovations and trends, whilst discovering security knowledge and tips. “This is the ninth successive year that the organisers of IFSEC have entrusted Tavcom to host the Training Theatre and needless to say, we are delighted to have the support of TDSi, who share our same values in education, to ensure that visitors gain maximum benefit from attending the exhibition.” said Paul Tennent Sales Director of Tavcom Training. GARDiS software and hardware solution Along with its support of the Tavcom Training Theatre, TDSi will also be running its own technology showcase at ExceL London, which will include live demonstrations for the company’s customers and partners. Amongst the solutions being displayed will be TDSi’s forthcoming GARDiS software and hardware solution, which offers all the benefits of a highly secure web-based application. GARDiS is easily adaptable for an increased workload, provides easier maintenance and installation, is more secure and is accessible from anywhere (on any device) utilising a simple-to-use and intuitive interface. The IFSEC International seminar programme for 2017 will be announced soon and entry is free of charge. John concluded, “The Tavcom Training Theatre always proves to be a highlight of the show, so I would encourage any visitors looking to attend to check the schedule once it is announced to ensure they don’t miss their chosen seminar. We are very much looking forward to adding extra value to your visit to the event this year.” Access to the seminars in the Tavcom Training Theatre (stand number B1250) is free of charge and will take place at IFSEC International 2017, from 20th-22nd June at ExCeL London.
Andy Cross joins TDSi to drive further growth and development Integrated security manufacturer TDSi is pleased to announce the appointment of the company’s new Distribution Channel Manager, Andy Cross. John Davies, Managing Director of TDSi commented, “With 29 years’ worth of experience in the security industry, Andy is the perfect person to take the reins of our distribution channel business. As a well-known and highly successful professional figure in the sector, we are delighted to welcome him to the team as we start a new year of further growth and development.” Strengthening partner relationships Andy is equally excited to be joining the TDSi team and has clear objectives in mind for his new role: “As Distribution Channel Manager my goal is to further strengthen TDSi’s working relationship with our partners. This will include the provision of more product training and extensive sales support, both for sales teams and Integrators.” He continued, “I will also be assisting the continued growth of the TDSi products portfolio and ensuring it meets and exceeds our customers’ requirements and expectations. Part of this is ensuring our customers continue to be fully informed about forthcoming and new products and when they will be available to the market.” Previous experiences Andy started his career as an apprentice engineer for Chubb Alarms and progressed through roles including installation engineer, service engineer and engineering supervisor before moving to Business Development at Norbain SD Ltd and then onto Area Sales Manager for UK and Ireland at HID Global. Andy concluded, “I have worked with various installation companies, distributors and manufacturing businesses during my time in the industry which gives me a broad range of experience – which I believe is essential to success. With nearly 35 years at the forefront of the security industry, and an enviable portfolio of products and services, TDSi is in the perfect position to provide our distribution partners and customers with exactly what they need and want. I am very excited to be a key part of the company’s ongoing success.”
SourceSecurity.com’s Expert Panel covered a lot of ground in 2016 about a variety of topics in our Roundtable discussions. The very most-clicked-on Roundtable discussion in 2016 was about how to choose between a cloud-based system and a server-based system. Other hot topics that made the Top-10 list of Roundtable discussions included edge-based video storage, the challenges of commoditisation, and mistakes customers make when buying and installing security systems. Here is a listing of the Top 10 Expert Panel Roundtable discussions posted in 2016 at SourceSecurity.com, along with a “sound bite” from each discussion, and links back to the full articles. Thanks to everyone who contributed to Expert Panel Roundtable in 2016, including the quotable panelists named below! 1. What factors should a customer consider when choosing between a cloud-based system and a server-based security system? "Invariably the choices will be driven by security processes in place within the corporate environment and by ensuring the remote system is as impenetrable as the corporate network. Both options potentially leave the corporate network vulnerable to a determined cyber attacker, so the systems and access points to the network need to be sufficiently hardened to deter or prevent attacks.” [John Davies] 2. What is the most unusual application of surveillance cameras you have seen recently? "The most unusual application I’ve seen is the use of 360-degree fisheye cameras mounted on mobile poles for security along a marathon route. The poles were mounted on mobile units that contained power and communications infrastructure. Multiple mobile units were driven and placed along the route so that the entire route was constantly under surveillance. " [Jumbi Edulbehram] 3. What is the biggest mistake you see your customers make when it comes to buying or installing security or surveillance systems? "Too many businesses fail to take full advantage of the breadth of services available for maximising tools like remote diagnostic services, for example, which allow customer service teams to regularly and proactively check equipment quality and make repairs remotely." [Joe Oliveri] A number of major security companies are offering cloud video surveillance solutions apart from the traditional server-based systems, but which is best for the customer? 4. How many megapixels are enough? At what point does additional resolution not matter, or not make economic sense? "The industry commonly holds that 20 pixels/foot is enough for general surveillance, 40 pixels/foot is the minimum for facial recognition and licence plate identification, and 80 pixels/foot is used for higher detail like reading logos, names embroidered on a shirt, etc. " [Jason Spielfogel] 5. What is the value of edge-based storage and in what specific applications? "Recording at the edge frees up network bandwidth and PC processing power, allowing users to view and manage video feeds and store applicable images for later use or transfer to the network when necessary. " [Dave Poulin] 6. How can security integrators replace revenue in the age of commoditisation? "The integrator community needs to learn to embrace what hundreds of other contractor businesses have. They need to improve their predictable cash flow and margin by offering contracted services. Call it what you like – RMR, managed services, monitoring – the description makes no difference. The integrator community simply needs to get off their butt and make it happen. " [Bill Bozeman] 7. How successful was ISC West 2016? Did it meet your expectations? "It was unanimous that 2016 ISC West was the best show we have participated in Arecont Vision history! Activity on the first two days was especially strong with Systems Integrators, Dealers, Distributors, End Users, and A&E/Consultants. These people all came to see our new product line and were especially interested to see the product performance improvements and ease of installation and setup." [Scott Schafer] More of us are depending on social media smart phone apps as a source of information, providing new levels of immediacy that dovetail well into security, specifically in areas of emergency notification 8. What are the physical security challenges of "safe cities" applications, and how is the market meeting those challenges? "One of the challenges is, of course, to make systems from different manufacturers work together. Interoperability is important not only from an operator’s point of view, but also in how cities and their internal divisions should respond to incidents reported by the security systems. " [Per Björkdahl] 9. How should integrators/installers differentiate themselves or make themselves stand out in today’s market? "In today's market, it's all about customer service. Almost every integrator has good product – and most of these products do a lot of the same things – but what sets integrators/installers apart is the level of value-added support they are providing to their accounts. Increased support through training, follow-up, open communication and keeping them informed on emerging technologies can really speak to the needs that end users have and why they will remain loyal.” [Mitchell Kane] 10. What role can social media play in the security marketplace and/or as a tool to promote better security in general? "Social media has weaved its way into our daily lives and is an integral part of our interaction with customers in the marketplace. Social media outlets bring the human element to interfacing with our communities and customers. This humanization allows us to address sensitive topics like the recent events in Orlando and how to take preventative measures in the future." [Melissa Stenger] See the full coverage of 2016/2017 Review and Forecast articles hereSave Save
GARDiS has been designed to meet and anticipate important international security standards Integrated security manufacturer TDSi is gearing up for its forthcoming appearance at Intersec 2017 (22nd-24th January) in Dubai, which will feature the introduction of the company’s new GARDiS web-based range of software and hardware solutions to the Middle East market on stand S1-A09. Significant growth trend John Davies, Managing Director of TDSi commented, “Intersec always provides an exciting start to the security calendar each year. The event gives visitors and exhibitors a first glimpse of what will be entering the market for the new year and Dubai is the perfect host location—boasting a vibrant and interesting venue, which draws crowds from across the Middle East and beyond.” The TDSi team at Intersec 2017 will include International Business Development Manager Mica Negrilic and Senior Technical Sales Engineer Kevan Fry. Mica reflected, “The Middle East is a key export market for TDSi and has seen significant growth for us in recent years. Intersec offers our team the opportunity to talk directly to the people who buy and sell the products across the region and beyond. This gives a better understanding of the demands and needs from this important security market.” GARDiS web-based application The TDSi stand will feature its product portfolio as well as GARDiS, the company’s forthcoming web-based application that offers even greater flexibility and suitability to modern applications. One software install is all that is required to provide complete access control security for all the business needs. "Intersec offers our team the opportunity to talk directly tothe people who buy and sellthe products across the regionand beyond" TDSi’s GARDiS offers all the benefits of a highly secure web-based application—it is easily adaptable for an increased workload, provides easier maintenance and installation, is more secure, and is accessible from anywhere on any device. GARDiS also features a simple-to-use and intuitive interface, that is designed and built directly around the needs of users and operators. International security standards compliant GARDiS has also been designed to meet and anticipate important international security standards, including ONVIF Profile A and C, which were recently adopted by the International Electrotechnical Commission (IEC) as the de-facto new international standard for access control. This ushers in the era of open platforms for access control. Mica concluded, “At Intersec 2016 we recorded a 30% increase in the number of visitors to our stand (a trend which continued across our appearances at a number of events worldwide throughout the year), so we are very keen to engage with our current and potential partners and customers again. If you are visiting the event in January, we would be delighted to show you our latest systems and services.” Save
The BSIA Chairman's Awards awards recognise the significant or lifelong contributions to the security industry Five individuals and teams have been presented with prestigious British Security Industry Association Chairman’s Awards to celebrate the significant contributions they have made to the ongoing success of the UK’s private security industry.Personally selected by the BSIA’s Chairman, Dirk Wilson, Managing Director at Sector Security Services, the awards serve to recognise the significant or lifelong contributions in five different categories: Contribution to Standards, Contribution to the Community, Contribution to the Industry, Contribution to Training and Contribution to Exporting. The awards were presented at the Association’s flagship event, the BSIA’s Annual Luncheon, held at the London Hilton on Park Lane on the 12th July.This year’s winners are: Contribution to Standards The Chairman’s Award for Contribution to Standards was presented to Martin Harvey, Head of Regulatory Affairs at TYCO / ADT. Martin has been involved with the fire and security industries for more than four decades and has made a significant contribution to the development of standards within that time. Martin has been involved in various committees and organisations relating to standards, initially with the British Fire Protection Systems Association, before becoming Chairman of the Fire Industry Association in 2012. He is now involved in a number of BSI and CENELEC security systems committees using his expertise to shape and form standards. He represents the UK on three key standards committees for alarm systems, alarm receiving centres and integrated systems and has an enthusiasm to see the security industry keep pace with changes in technology. He is dedicated to the development of best practice in the security industry and a deserving recipient of this award. Studies suggest that as many as5,000 former services personnelare homeless in the UK at any onetime. Vigilance Properties’ trackrecord in rebuilding productive livesfor those struggling in such waysis very strong Contribution to the Community The award for Contribution to the Community was awarded to Vigilance Properties Ltd, a company that has its beginnings as a social enterprise, first established in 2008 with the aim of improving the lives of ex-service men and women. Studies suggest that as many as 5,000 former services personnel are homeless in the UK at any one time, with over 20% in London alone. Vigilance Properties’ track record in rebuilding productive lives for those struggling in such ways is very strong. The company’s commitment to the community extends beyond its recruitment ethos – which has nurtured over 600 former soldiers to develop civilian careers in security over the past 8 years – to its dedicated fundraising efforts, particularly around London Poppy Day in support of the Royal British Legion. Staff from Vigilance Properties volunteer with thousands of armed forces personnel across London to raise funds and in the last two years, they have raised a staggering £77,000 for this worthy cause.Contribution to the Industry The Chairman’s Award for Contribution to the Industry was presented to Detective Inspector Georgina Barnard who has been closely involved with the Police and Security (PaS) initiative since its inception in 2014. Her support of the private security industry through PaS has been extremely well received and has been instrumental in ensuring that the initial enthusiasm for the PaS concept has not stood still, but has been translated into positive actions and outcomes. Georgina has been extremely proactive in introducing and supporting discussion between the Metropolitan Police Service and the private security industry. Her boundless energy and enthusiasm for creating a positive atmosphere between the police and private security industry has contributed to significant steps forward in the relationship between both sides. In 2015, Securitas opened a newTraining and Development Academywith state-of-the-art trainingequipment and within the space of ayear, the company achieved itsstatus as a City & Guilds AccreditedTraining Centre, unique in the privatesecurity industry Contribution to TrainingThe Chairman’s Award for Contribution to Training serves to recognise those who have made significant contributions towards equipping the industry with the skills and knowledge it needs to develop and innovate. This year, the award was presented to Emily O’Mahony, Head of Learning and Development at Securitas UK. Securitas has had a renewed focus on the training and development of more than 13,000 staff and since taking up her post, Emily has created and led a strategy to change and secure the shift in skills and output as a result. In 2015, the company opened a new Training and Development Academy with state-of-the-art training equipment and within the space of a year, the company achieved its status as a City & Guilds Accredited Training Centre, unique in the private security industry. This was largely due to Emily’s leadership and tireless dedication to achieving this aim. Contribution to ExportingThe award for Contribution to Exporting was awarded to John Davies, Managing Director of TDSi and Chairman of the BSIA’s Export Council. John has been a driving force and keen supporter of the BSIA’s Export Council, serving twice as its Chairman. First elected Vice-Chair of the Export Council on 2008, John has worked very closely with the Association to provide advice and guidance to other security companies who are less experienced exporters. He then became Chairman of the Export Council in 2010 and became a strong figurehead for the industry. Around the same time, he served on the UKTI DSO’s Security Sector Advisory Group, assisting the Government in identifying security export opportunities. John started his second tenure as Chairman of the Export Council in 2015 and continues to be a strong voice for exporting in the industry. He now serves concurrently on the Home Office’s Security Resilience and Growth Partnership as an authoritative voice on exporting in the security sector. Commenting on the awards, BSIA Chairman, Dirk Wilson, said: “I am proud to be able to recognise these individuals whose commitment and dedication has made a lasting impression on our industry, both in the UK and abroad. The actions of this year’s winners have all served to promote our industry in a positive light and I am delighted to be able to commend the impact they have made.”
The award recognises John Davies contribution to promoting UK export initiatives within the security sector John Davies, Managing Director of integrated security manufacturer TDSi, has been awarded the 2016 Chairman's Award for Contribution to Exporting during the BSIA’s Annual Luncheon, which was held at the London Hilton, Park Lane. The award recognises his contribution to promoting UK export initiatives within the security sector, as Chairman of the BSIA Export Council. Commenting on the award following its presentation, John said, “I am highly honoured to receive this special award from the BSIA. As the head of the Export Council my task is to ensure the British security industry understands the benefits and opportunities in engaging with markets around the world. With the current political situation in the UK surrounding Brexit, it has never been more important for businesses here to understand and work with markets internationally.” Continued support to Export Council The award recognises John’s long standing support and service with the Export Council. Daren Wood, Membership & Export Services Manager for the BSIA commented, “John Davies has been a driving force and keen supporter of the BSIA's Export Council, serving twice as its Chairman. First elected Vice Chair of the Export Council in 2008, John has worked very closely with the Association to provide advice and guidance to other security companies who were less experienced exporters.” Daren continued, “John then became Chairman of the Export Council in 2010, becoming a strong figurehead for the industry. Around the same time, he served on the UKTI DSO's Security Sector Advisory Group, assisting the Government in identifying security export opportunities. John started his second tenure as Chairman of the Export Council in 2015 and continues to be a strong voice for exporting in the industry. He now serves concurrently on the Home Office's Security Resilience & Growth Partnership as an authoritative voice on exporting in the security sector.” UK security industry prospects John believes the UK security industry has a vital role to play in markets as far afield as North America and Asia, “What has struck me having worked with the BSIA (and TDSi on a commercial level), is how well respected UK providers and products are around the world. For instance, TDSi produces all its products in the UK, but we have a very healthy sales pipeline into China, which fully recognises the quality and insight that features so heavily in our offering. Although China has a huge manufacturing base of its own, customers there are extremely shrewd and like to buy the best solutions on the market, with a huge respect for UK suppliers.” TDSi has a strong presence in many security markets around the world. For example, John has lead the company to considerable commercial success in the People’s Republic of China, including a deal signed last year for a five-year strategic co-operation agreement with China Rail Chen Bang Technology Ltd. This will see TDSi's technology used on rail and metro projects throughout China and will eventually include 20,000 stations on the China Railway network. "In my role at the BSIA I am very keen to ensure British security businesses fully understand the opportunities on offer", commented John Davies TDSi’s sales in China and Asia increased by 33% last year and the company has a strong presence in markets such as Malaysia, Vietnam, Indonesia and the Philippines. The company also has on-going growth in West Africa, particularly in Nigeria, and is keenly looking to expand in other African territories. The company’s French office, which is based near Paris, also provides access to the considerable French-speaking regions of North Africa and the Middle East, as well as being a hub within Europe. The company is also looking to expand its technical and commercial expertise further into the North American market in the near future. Steady expansion John added, “The British and European markets are steadily expanding, but there is huge scope in many other markets around the world. In my role at the BSIA I am very keen to ensure British security businesses fully understand the opportunities on offer and don’t let perceived language and cultural barriers get in the way of the exciting sales opportunities on offer.” John concluded, “The UK has some of the best scientific and technological minds in the world, with a great reputation for quality and innovation. It’s a privilege to chair the Export Council and I am passionate about its aims, so I am very humbled to receive this award from my peers.”
TDSi enjoyed a 21% increase in new visitors and a 38% increase in export markets visitors at IFSEC 2016 Integrated security manufacturer TDSi enjoyed a 21% increase (compared to 2015) in new visitors at the recent IFSEC International 2016 event at the ExCeL London, which the company partially attributes to the unveiling of its new GARDiS online security solution. Increase in visitors Reflecting upon the success of the event, TDSi’s Managing Director, John Davies commented, “With this year’s unveiling of our new GARDiS range of software and hardware we have seen an overall increase in visitors in 2016, with a 21% increase in individual visitors as well as a highly impressive 38% increase in those from overseas export markets. We believe this not only shows a strong interest in cloud-based security systems, but also indicates that both the UK and international markets are thriving.” TDSi also recorded a 21% increase in the numbers of its current clients visiting the stand at IFSEC International, on which John reflected, “We were also delighted to see even more of our customers on the stand this year. The ExCel in London is the perfect venue for this world-class show and attracts an impressive cross section of clients as well as installers, specifiers and partners.” GARDiS advantages GARDiS is the product of considerable investment by TDSi and offers all the benefits of a highly secure web-based application. It is easily adaptable for an increased workload, provides easier maintenance and installation, is more secure and is accessible from anywhere (on any device) utilising a simple-to-use and intuitive interface. GARDiS has also been designed as an ONVIF Profile A and C compliant platform to meet the IEC’s (International Electrotechnical Commission) adoption of it as the de-facto new international standard for access control. "We have seen an overallincrease in visitors in 2016,with a 21% increase inindividual visitors as well asa highly impressive 38%increase in those from overseasexport markets" Integration capabilities TDSi’s stand provided visitors with a good overview of its major products and the integration capabilities with other security providers’ systems, including Milestone’s XProtect® Video Management Software (VMS) - using the XProtect Access add-on. Other integration systems featured included ASSA ABLOY’s KS100 server cabinet wireless electronic lock, Texecom’s alarm control panels, ASSA ABLOY's Aperio™ wireless locks and SimonsVoss’ SmartIntego wireless door locks. Range of TDSi products Visitors were also able to see TDSi’s SOLOgarde, MICROgarde and EXcel controllers, the company’s enterprise solutions, and the powerful integration possibilities between its own software products, including EXgarde security management and VUgarde CCTV VMS. Following the considerable success of 2016 TDSi has already staked its place at IFSEC International 2017 and John Davies concluded, “This event continues to draw large numbers of interested visitors from around the world and we are proud to be taking part in it again next year. Meeting with partners and customers is an invaluable experience for the TDSi team, it gives us feedback on what we offer and insights into what the market will be wanting from our future products. We very much look forward to taking part again in 2017.”
Foot traffic remained at respectable levels during Day Two of IFSEC International 2016 at ExCeL London. Attendees are bombarded with sensory overload as manufacturers look for new ways to stand out from the crowd. The result sometimes seems more like a lot of noise. Everyone is looking for ways to stand out from the noise of competing product features and claims at the show. One exhibitor, Tyco Security Products, is taking a different approach at this year's show, abandoning traditional emphasis on individual products and opting instead to focus on customer solutions targeted to end users. Tyco Security Products’ end-user targeted solutions Peter Ainsworth, Tyco Security Products' Director of Marketing for Europe, Middle East and Africa (EMEA), says everything at the Tyco stand -- from the layout to collateral material -- is built around the need to answer "so-what" questions from customers. "They want to know how we can save them money and make their lives better," says Ainsworth. A single brochure provides the "ultimate takeaway" for Tyco's visitors at this year's show; the "augmented reality" brochure has images that can be scanned with a smartphone to provide additional information, data sheets, etc. Tyco Security Products is also giving away a "magic cube" that can be configured as a cube showing Tyco's product lines, and then reconfigured into a multi-sided "star" shape that depicts various vertical market applications. There are "trigger points" on the cube that can be scanned using a smartphone app to provide additional information for potential customers, including videos. The design of both the brochure and the cube emphasise the message that Tyco Security Products understands customers' businesses. "This is where we see our product fitting within your establishment," says Ainsworth. "We take them through the journey at our stand." The brochure depicts the same journey and "helps the end customer understand what we can do for them," he adds. "It's not about intrusion, access or video, but about the total solution." "At a trade show like IFSEC, we are one of hundreds of stands," says Ainsworth. "We want something that people will remember us for. It's different and innovative, and reflects who we are as an organisation." TDSi Gardis access control "At a trade show like IFSEC, weare one of hundreds of stands.We want something that peoplewill remember us for. It's differentand innovative. It's not aboutintrusion, access or video, butabout the total solution" In addition to getting customers' attention, some manufacturers have other agendas. Gathering feedback for product development is another way exhibitors can get the most out of IFSEC. For example, TDSi is previewing its new Gardis access control platform at IFSEC, including all-new, intuitive software that is easier to navigate, and a new hardware controller, both conformant to ONVIF Profiles A and C. Two years in development, the system will be easier to integrate with third party systems, using a REST-based application programming protocol (API). The new TDSi products are six months or so away from launch, and TDSi is using the IFSEC show to get feedback about changes customers might like to see as the software is fine-tuned; then it will undergo extensive field trials in the next several months. Getting feedback from potential customers is an invaluable tool for TDSi's development engineers, and IFSEC is an ideal venue to provide the feedback. "We can do an awful lot in three days that would take us weeks driving around in a car or flying around," says John Davies, TDSi's Managing Director. "It's a cost-effective way to achieve the same thing. Also, every year at the show we dig up a couple of projects that pay for the stand. This year we met with a customer that has 900 sites. We're in the early stages of talking with them about the new platform." IFSEC 2016 provides a first look at the new TDSi technology, which Davies says the company will introduce to the U.S. market by 2017, likely as a hardware component of an OEM partner's access control system. The open, ONVIF-conformant strategy makes it possible. TDSi has not been active in the U.S. market for 10 years or more; developing the open-architecture product is a favourable alternative to entering the large market with an older, "me too" product, says Davies. HID Global Seos and Mobile Access solution Also at the show, HID Global introduced new high-definition direct-to-card printers, and showed its HID Mobile Access solution, powered by Seos. The company also emphasised integration of its Seos mobile credentialing system with time and attendance, fleet management and hand-held devices. There is a related managed services offering. A lot of buzz has surrounded Seos since it came on the market in September 2014, and currently there are several hundred mobile access systems installed worldwide, including hundreds of thousands of mobile identities in use in Western Europe and the United States. There have been several notable installations in the United States, especially among colleges and universities. HID Global is currently in the process of building out a "global wallet" in cooperation with chip manufacturer NXP, which is preloading its computer chips with Seos, usable for many applications beyond physical access control. At IFSEC, HID Global announced it has been selected by Vodafone Italy to modernise the company's physical access control system by providing a group of employees a mobile access solution across multiple sites and applications at the Vodafone Village in Milan.
Neil will provide business, technical & marketing assistance to TDSi's broad network of specialist partners Integrated security manufacturer TDSi has appointed Neil Hughes as its new Channel Partner Manager. As well as taking a central role in the company’s channel partner relations, Neil is also a key contact for TDSi’s partners and customers in the northern UK. Reflecting upon TDSi’s latest recruit, Managing Director John Davies commented, “Neil’s appointment is an important part of our ongoing and evolving commitment to offer expert support to our channel partners.” Direct support for Gold and Platinum partners John added, “Our partners are a vital ingredient to our success and Neil will be on hand to offer direct support for our Gold and Platinum partners, bringing considerable skills from previous roles with security manufacturers, systems design and installation businesses. We all welcome Neil to the TDSi team and know he will be a great asset to our business and our partners.” Commenting upon his appointment Neil said, “I feel my new role is very well matched to my 29 years’ of experience in the security industry. I have considerable expertise and experience across access control, intruder and CCTV systems and I am looking forward to the challenge ahead. TDSi has a wide range of products and services to offer to market, not just access control but video management systems, integration and more – so I am keen to meet partners and customers to promote this.” Neil will be working in close partnership with TDSi’s southern Channel Partner Manager Alex Rumsey, covering the UK and beyond and providing business, technical and marketing assistance to the company’s broad network of specialist partners. Neil concluded, “It is an exciting time to join TDSi, with considerable investment in new products, research & development and exciting future plans to share with our loyal clients.”