Salto has introduced a new feature that enables hotel guests to store digital room keys in their Apple Wallet, allowing seamless access to their accommodations using an iPhone or Apple Watch. This advancement enhances convenience and security for both hotels and their guests by minimising the need for physical keys.
Hotels can incorporate this feature into their existing Salto Space hospitality smart access management system. Once integrated, guests can simply tap their iPhone or Apple Watch on a reader to unlock their rooms and shared spaces, eliminating the need for a dedicated app. Consequently, hotel staff can streamline operations by reducing queues at the front desk and minimising the use of physical keycards.
Advantages for hotel operations
The implementation of room key in Apple Wallet offers hotel operators significant operational benefits. It enhances security by enabling remote key provisioning and facilitating guest check-in via mobile devices. This not only optimises operations throughout the property but also simplifies the guest experience by allowing check-in and access from devices they habitually carry.
The implementation of room key in Apple Wallet offers hotel operators significant operational benefits
After a room key is added to Apple Wallet, guests can access their rooms and amenities with ease through the Salto credential manager technology. This feature reduces lobby congestion and cuts down on the costs and environmental impact associated with plastic keycards. Furthermore, hotels can install this feature independently or as part of a comprehensive access solution, catering to various hospitality settings and ensuring future accessibility upgrades.
Comprehensive key features
- Storage of room keys directly within Apple Wallet on iPhone and Apple Watch.
- Express Mode for quick access without the need for an app interaction.
- Power reserve capabilities allow access for up to five hours after a device's battery drains.
- Remote key management through the Salto Space platform.
- Granular access controls enable secure multi-guest key sharing via iMessage and other apps.
- Keys are securely stored on devices, ensuring privacy, with Apple not tracking access locations.
- Instant cancellation of room keys in case of device loss, using Apple’s Find My integration.
- Compatibility with the full range of Salto smart locking products.
Enhanced guest experience
By incorporating robust key-sharing capabilities, Salto allows guests to share room keys with family, friends, or colleagues directly through Apple Wallet. This negates the need for physical duplications and simplifies access with customisable permissions for different areas within a hotel. Guests can also revoke these keys swiftly if needed.
The room key in Apple Wallet makes full use of the privacy and security features entrenched in iPhone and Apple Watch devices. Room keys are stored natively, ensuring that Apple does not have access to location data regarding guest entries, maintaining user privacy. If a device is lost, the Find My app can be employed to lock the device, protecting sensitive information. The room key feature in Apple Wallet is now available, requiring compatible Apple devices running on the latest operating systems.
By delivering digital keys directly into Apple Wallet, guests can lock or unlock room doors via iPhone and Apple Watch, elevating the access experience for the hospitality industry.
Salto hospitality smart access solutions now support room key in Apple Wallet for iPhone and Apple Watch users. This represents the next evolution in room key convenience, security, and operational efficiency for hotels and guests alike.
Smart access management platform
This solution integrates seamlessly into a hotel’s existing Salto Space hospitality smart access management platform. This means that, with room key in Apple Wallet, guests can access hotel rooms and shared spaces using just an iPhone or Apple Watch. They can simply tap the reader or hold the device nearby to unlock with no apps and no friction. Hotel front-desk teams can forget the hassle of issuing physical keys to guests, or of dealing with long lines in the lobby.
With room key in Apple Wallet for iPhone and Apple Watch, hotel operators can streamline key distribution and management across an entire property.
Hotel management teams
Room key in Apple Wallet empowers hotel management teams to reduce or eliminate the operational challenges associated with physical key issuance and guest check-in. Access is delivered securely, facilitating remote provisioning, guest mobile check-in, and instant guest access. This optimises property-wide check-in and front desk operations through Salto Space.
As a guest, having a hotel room key in Apple Wallet permits easy check-in right from an iPhone or Apple Watch, devices individuals almost always have with them. A guest can simply add a room key to Apple Wallet, tap the check-in button, and follow the steps for frictionless access.
Manual key handling
After adding the room key to Apple Wallet – initiated via the Salto credential manager technology partner – guests gain instant access to rooms, amenities, and common areas with a tap of their device.
Hotels leveraging this technology will enjoy simplified check-in workflows that reduce lobby congestion and operational costs related to plastic keycards and manual key handling. Room key in Apple Wallet can be integrated as part of a standalone or multi-property smart access solution, accommodating diverse hospitality environments and future-proofing hotel access management infrastructure.
Key features include:
- Native storage of room keys within Apple Wallet on iPhone and Apple Watch
- Express Mode for tap-to-unlock functionality without app interaction
- Power reserve capability, enabling access for up to five hours after the device battery runs out
- Remote key provisioning and management through the Salto Space platform
- Multi-guest key sharing with granular access controls via iMessage and other messaging apps
- Enhanced privacy means keys are stored securely on the device – no tracking of access locations by Apple
- Instant room key cancellation in case of device loss, via Apple’s Find My integration
- Compatibility with the complete Salto smart locking hardware portfolio
Latest operating systems
Salto’s Apple Wallet integration also introduces a robust and flexible key-sharing capability that significantly enhances the guest experience. Guests can share a digital room key with family members, friends, or colleagues through Apple Wallet’s key-sharing functionality. This eliminates the need for physical key duplication or complicated third-party apps. Shared keys come with customisable permissions allowing guests or hotel operators to control when, where, and for how long recipients can access specific hotel areas, enabling instant revocation if required.
Additionally, room key in Apple Wallet takes full advantage of the privacy and security features built into iPhone and Apple Watch devices. They are stored natively, which means Apple doesn’t see the places a guest accesses, so data remains private and secure. If a user misplaces an iPhone or Apple Watch, they can use the Find My app to lock their device and help protect their information.
Room key in Apple Wallet is now available. The feature requires compatible Apple devices running on the latest operating systems.
