Johnson Controls, the global pioneer in smart, healthy, and sustainable buildings, is pleased to announce the commercial availability of its Security Operations Centres (SOC) service offering in the North American market.
Building on 50 years of central monitoring and response services internationally, the SOC offering is available to North American customers seeking to improve business continuity and help reduce risk at a predictable as-a-service fee.
State-of-the-art monitoring centres
“Our extensive network of highly skilled engineers and state-of-the-art monitoring centres ensures our North American customers have the necessary resources and expertise to effectively and efficiently protect their facilities and assets,” said Julie Brandt, president of Building Solutions North America at Johnson Controls.
“Ultimately, our goal is to empower business pioneers in creating safer and more productive environments and this new service offering helps reach those goals through a scalable and proven offering.”
SOC features
Johnson Controls designed this service offering with flexible bundled service packages to meet every facility’s specific needs, delivered with complete onsite support or hybrid models. Common features provided by the SOC include:
- Standardised Protocols: Johnson Controls works directly with customers to develop standardised operating procedures to drive consistency and business efficiency.
- Thorough Assessments: A complete assessment of an organisation's people, processes, and technologies to recommend best practices and implement uniform protocols to help reduce risks.
- Staffing Support: Guaranteed 24/7/365 support.
- Auditing and Reporting: A comprehensive Quality Assurance program ensures consistency and provides visibility into the accuracy of work being performed.
AI and adopting service models
Johnson Controls expanded its security solution portfolio to address common goals shared by professionals
To gain insights into the current state of smart buildings, Johnson Controls collaborated with Forrester Consulting on a survey of more than 3,000 building pioneers. The survey showed that few organisations are operating smart buildings, as their systems and data are not fully integrated and they lack the expertise to leverage building systems insights.
In FY24, Johnson Controls expanded its security solution portfolio to address common goals shared by security professionals, including investing in technologies with AI capabilities and adopting service models to address staffing shortages.
Security Lifecycle Management
In addition to the SOC, Johnson Controls launched its Security Lifecycle Management with OpenBlue Services in 2024 which combines Johnson Controls OpenBlue suite of connected solutions, and the ability to monitor and manage security devices across vendors, with remote support services and meaningful insights from skilled engineers.
