A financial institution with over 200 sites across Missouri, Oklahoma, Arkansas, and Kansas has collaborated with Everon to streamline fire safety operations.
By unifying inspections and monitoring services under one provider, the bank has managed to improve operational efficiency and gain real-time insight into its fire systems.
Single-provider solution for fire safety
The bank faced challenges in managing fire and life safety across its numerous branches, each previously serviced by various vendors handling fire alarm and sprinkler inspections, as well as monitoring.
To address this fragmented service, the institution sought a unified approach. Everon was chosen to consolidate these services into one streamlined solution, offering around-the-clock monitoring and leveraging the eSuite management platform.
Exclusive account management with eSuite
Everon's online management system now provides the customer with comprehensive account control
eSuite, Everon's online management system, now provides the customer with comprehensive account control and up-to-the-minute insights across all branch locations.
This platform allows for easy management of contacts, alarm codes, and system testing, bringing significant operational improvements and cost efficiency to the bank's fire safety strategy. Additionally, the inclusion of eSuite at no extra cost added further value to the bank.
Enhancing banking operations with Everon
By switching to Everon, the bank has not only improved its operational capabilities, but also bolstered the quality of its fire and life safety programme.
This partnership allows banking professionals to concentrate on business growth and enhance customer experiences without compromising on safety and security. Through Everon's expert handling of fire alarm and sprinkler services, the institution now operates with enhanced confidence and security.
Managing fire and life safety across hundreds of banking locations is no small task — especially when multiple vendors are involved. A regional financial institution with over 200 sites across the Midwest turned to Everon to simplify operations, unify inspections and monitoring, and gain real-time visibility into their fire systems.
By consolidating multiple vendors into one provider for fire alarm and sprinkler inspections and 24/7 monitoring — and adding eSuite online management — Everon delivered increased visibility, operational efficiency, and cost savings across the enterprise.
Background
With 200+ sites and counting across Missouri, Oklahoma, Arkansas, and Kansas, a regional banking and financial services customer needed unified visibility into their fire systems, which at the time were being handled by several different vendors. Their fire alarm inspections, sprinkler inspections, and monitoring services were being handled by different providers, causing a fragmented and disconnected service experience.
The customer was also in the market for an online portal to gain crucial visibility into these systems, a solution that they had searched for in the past and were unable to find at a reasonable price point. The customer approached Everon to see if the company could provide all services, including fire alarm and sprinkler inspections and monitoring, and the Everon team of experts were eager to step up to the task.
Solution
Everon met with the banking services customer, listened to their concerns, and quickly understood the value they would gain in enlisting one provider for their fire and sprinkler test & inspection service and alarm monitoring.
With over 200 sites across multiple states, managing the day-to-day operations of their business was already a challenge, and having a partnership with one trusted fire and life safety provider would not only serve to streamline their service experience and address operational needs, it would also enhance the overall quality of their fire and life safety program across the enterprise.
Everon’s monitoring services helped the customer secure their business with 24/7 professional protection so they could focus on what matters most – running their business and ensuring a quality banking experience for their own customers.
Everon monitoring services
In addition to the ease of working with a single provider that provides around-the-clock monitoring, Everon was also in the position to offer the customer a service that they had been searching for in the past – a single-source account management platform with eSuite.
With eSuite, the customer now had the ability to manage their own account across multiple locations. Critical features of the online platform include being able to update contacts and alarm codes, place systems on test, and access to to-the-minute actionable insights across their organisation.
And when considering the cost-effectiveness of the solution, the customer was pleased to learn that access to the eSuite platform was included with their Everon monitoring services – providing incredible value and ease of mind.
Results
After meeting with Everon, the customer was impressed with our wide-ranging capabilities to address each of their concerns and provide solutions for every one of their needs.
Now armed with the visibility into their fire and life safety systems they were looking for, the banking institution is able to grow their business, focus on their account holders’ experience, and move forward with confidence in their fire and life safety program.
Everon helps financial institutions and multi-site organisations streamline their fire and life safety management with a single trusted partner.
