NICE Systems and CloudScann have announced an integrated mobile application solution, turning smartphones into reporting tools to document incidents as they happen and allowing officials to act faster to resolve them.
The integrated solution combines NICE’s situation management solution, Situator, with CloudScann’s hosted See It Send It mobile app. By using the app on their smartphones, field personnel can report incidents, including sending video and photos, to a centralised command center through NICE Situator. Communication is bi-directional, so Situator can also push incident alerts, task lists, and links to live video feeds to the mobile app. This will extend the real-time awareness of safety, security, and operational issues for the largest statewide public transportation system in the U.S.
Situator pinpoints the GPS location of the sender’s phone as the incident location, and can then pull up video feeds from nearby surveillance cameras. The command centre operator immediately sees who’s sending the alert, where it originated, what’s happening, and what actions to take. The app is also equipped with a panic button.
NJ TRANSIT has already deployed the solution at a major event, and plans to extend the use of the app for daily use among its maintenance, customer service, and transit police personnel. For example, maintenance staff will be able to view assigned work orders, their location and related video, and report back to the control room when the job is complete.
Chris Wooten, Executive Vice President, NICE Security Group
“By extending these capabilities to field personnel for daily use and to transit employees for large events, organisations will gain unprecedented situational awareness to help ensure the highest levels of security, safety, operational efficiency, and customer service for passengers. We believe it’s a model in mobile technology innovation that other transit agencies will surely want to emulate.”
Dan Kerning, CEO, CloudScann
“The CloudScann See It Send It app and NICE Situator technologies are truly complementary. The combination of the two promises significant benefits, not only for transit but for other organisations that want to improve their situational awareness, communication, and collaboration.”
NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. The solutions have been deployed to help secure a broad range of organisations and events, such as banks, utility companies, airports, seaports, city centres, transportation systems, major tourist attractions, as well as sporting events and diplomatic meetings.