Chris Wooten

NICE’s public safety call recording and incident management solutions secures New Yorkers NICE Systems recently announced that it has won an 8-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the City’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing long standing relationship between NICE and the City of New York dating back to 2001. Public safety solution Under the contract, NICE will expand its support for the ECTP by equipping the City’s new 9-1-1 facility with NICE’s market-leading public safety call recording and incident management solutions. The site, which is scheduled to open in June of next year, and will be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY), will augment and provide redundancy to current emergency 9-1-1 response services. NICE will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines. “We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, Executive Vice President, NICE Security Group. “This new contract is notable not only for its scope and size, but because it underscores NICE’s successful track record with the NYPD and FDNY. We are honoured that New York City has once again chosen to entrust NICE for its emergency communications needs.”

NICE Suspect Search can be used to aid investigations in a number of time-critical scenarios NICE recently announced that the San Antonio Military Medical Center (SAMMC), the largest U.S. Department of Defense Level I Trauma and Burn Research Center, is in the process of deploying the NICE Suspect Search video analytics solution. This will enable personnel to track and locate missing patients or suspicious persons during time-critical scenarios to help ensure ongoing security and safety at a facility that serves hundreds of thousands of U.S. service members and their families. The adoption of Suspect Search builds on SAMMC's existing NiceVision video surveillance solution, which has been used to investigate incidents related to patient safety and well-being. Now, the combined solution will help SAMMC teams locate and track persons of interest in a matter of seconds and amidst hours of footage. By providing near-real-time, actionable information about someone's whereabouts and movements, Suspect Search accelerates response times to mitigate the impact. SAMMC will also integrate Suspect Search into an existing system designed to prevent infant abduction. The system, which combines wireless radio frequency technology, RFID bracelets, and video surveillance, automatically triggers an alarm and streaming video if an infant is removed from a designated area. Suspect Search will add another layer of protection against such incidents by providing a means to visually identify and track the subsequent movement of a suspected abductor within minutes of an alert, before the suspect has been able to leave hospital grounds. "By using Suspect Search to significantly accelerate its response time to security and safety incidents, SAMMC can better fulfil its mission of delivering world-class medical care while ensuring that every patient's visit is safeguarded," said Chris Wooten, Executive Vice President, NICE Security Group. "This deployment highlights the solution's capabilities in a range of scenarios and across various verticals, demonstrating the value of Suspect Search for large-scale security operations globally." NICE Suspect Search can be used to aid investigations in a number of time-critical scenarios-for example, in locating missing children; searching for an active shooter, intruder, or other criminal suspect; identifying the owner of unattended or suspicious baggage; or finding the perpetrator of a checkpoint breach at SAMMC entrances. Suspect Search analyses video as it's recorded to create unique body signatures which are captured and stored with the video. This enables organisations to use a video image, uploaded photo, or user-generated composite to scan hours of video in minutes, automatically filtering out 95 percent of irrelevant images. Suspect Search also provides geo-spatial awareness by retracing a suspect's movements across cameras and pinpointing the suspect's current or last known location. All images, related video, and locations associated with each search are digitally stamped and can be saved or shared with external agencies for investigation and prosecution. NICE's security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. The solutions have been deployed to help secure a broad range of organisations and events, such as banks, utility companies, airports, seaports, city centres, transportation systems, major tourist attractions, as well as sporting events and diplomatic meetings. Possible Missions and Precision Task Group of Houston are the system integrators for this project.

NICE Systems and CloudScann have announced an integrated mobile application solution, turning smartphones into reporting tools to document incidents as they happen and allowing officials to act faster to resolve them. The integrated solution combines NICE’s situation management solution, Situator, with CloudScann’s hosted See It Send It mobile app. By using the app on their smartphones, field personnel can report incidents, including sending video and photos, to a centralised command center through NICE Situator. Communication is bi-directional, so Situator can also push incident alerts, task lists, and links to live video feeds to the mobile app. This will extend the real-time awareness of safety, security, and operational issues for the largest statewide public transportation system in the U.S. Situator pinpoints the GPS location of the sender’s phone as the incident location, and can then pull up video feeds from nearby surveillance cameras. The command centre operator immediately sees who’s sending the alert, where it originated, what’s happening, and what actions to take. The app is also equipped with a panic button. NJ TRANSIT has already deployed the solution at a major event, and plans to extend the use of the app for daily use among its maintenance, customer service, and transit police personnel. For example, maintenance staff will be able to view assigned work orders, their location and related video, and report back to the control room when the job is complete. Chris Wooten, Executive Vice President, NICE Security Group “By extending these capabilities to field personnel for daily use and to transit employees for large events, organisations will gain unprecedented situational awareness to help ensure the highest levels of security, safety, operational efficiency, and customer service for passengers. We believe it’s a model in mobile technology innovation that other transit agencies will surely want to emulate.” Dan Kerning, CEO, CloudScann “The CloudScann See It Send It app and NICE Situator technologies are truly complementary. The combination of the two promises significant benefits, not only for transit but for other organisations that want to improve their situational awareness, communication, and collaboration.” NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. The solutions have been deployed to help secure a broad range of organisations and events, such as banks, utility companies, airports, seaports, city centres, transportation systems, major tourist attractions, as well as sporting events and diplomatic meetings.

The crowd control video analytics allow police to identify potential safety threats stemming from overcrowding NICE Systems recently announced that it has deployed its Safe City solution in Nanded, India, a city with over half a million citizens. NICE’s solution provides Nanded’s law enforcement agencies real-time situational awareness for both day-to-day operations and disaster handling. At the heart of the Nanded Safe City project is what has aptly been named the C-Cube, the command, control and communication center located in the city’s police headquarters. NICE Situator, NICE’s PSIM/Situation Management solution, is the backbone of C-Cube’s 24/7 monitoring. Nanded Safe City also includes NiceVision intelligent IP video surveillance and crowd control video analytics.   The crowd control video analytics allow police to identify potential safety threats stemming from overcrowding, an ongoing concern due to the city’s influx of visitors. Situator’s ability to maintain, manage and enforce pre-configured standard operating procedures (SOPs) enables Nanded law enforcement to provide consistent, effective and compliant responses to unfolding security and disaster management events. Uniquely, Situator supports multi-language interfaces, so the system and SOPs are in the local Marathi language.   Mr. G Sreekanth, Municipal Commissioner of Nanded City, said, “Nanded’s historical and religious significance make safety and security a high priority. The C-Cube was designed to facilitate better communications between law enforcement officials and the public, and to centralise safety and security management. With NICE’s support, we were able to bring our vision to fruition and even create a public address system that allows us to communicate quickly with our citizens. Although we just launched C-Cube, we’re already seeing an improvement in security, operations, communications, and the way incidents are handled.”   Chris Wooten, Executive Vice President, NICE Security Group, said, “We’re pleased to be helping the City of Nanded enhance the safety and security of its residents, guests and historical sites. This deployment reinforces our expertise in helping cities around the world manage day-to-day events, as well as large-scale incidents, from both a security and operational perspective. As more cities seek to become ‘safe cities,' they can look to Nanded as another example of how centralized situation management solutions can improve communication, collaboration and incident response.” The C-Cube Safe City concept was developed together with consultant MIPL, Mr. D. Sivanandhan, IPS retd. (former CP Mumbai & former DGP, Maharashtra), and system integrator Samarth Security Systems (India) Pvt. Ltd.                                                                  NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. The solutions have been deployed to help secure a broad range of organizations and events, such as banks, utility companies, airports, seaports, city centers, transportation systems, major tourist attractions, as well as sporting events and diplomatic meetings.

NICE Systems recently announced its partnership with AMAG Technology, a G4S subsidiary, for the integration of its NICE Situator PSIM and situation management solution with AMAG Technology’s Symmetry™ Access Control system. The joint solution can be used by command and control centres worldwide to improve situational awareness and streamline incident management. The integration enables bi-directional communication between Symmetry and Situator. This means Situator can receive real-time Symmetry access control alerts and display these events along with access records and images of permitted personnel. Situator’s ability to pull in data from a wide range of security systems means that Symmetry access control information can also be correlated with information from other sensors for accurate alerting. Once an alert is received, Situator’s automated processes guide operators through response plans to improve management efficiency and minimise risk. Several utilities companies and ports are already using the integrated solution for day-to-day security operations, allowing them to more easily identify access breaches and to improve collaboration between relevant parties. Shae Taylor, Symmetry Extended Business Solutions Program Manager, AMAG Technology, “We are thrilled to certify NICE as a partner in our Symmetry Extended Business Solutions Program. NICE’s leading expertise in PSIM and situation management complements our advanced access control technology, enabling end users to benefit from an intelligent, unified solution.” Chris Wooten, Executive Vice President, NICE Security Group, “Security operations are already benefitting from the enhanced situational awareness and streamlined incident management afforded by this integrated solution. This integration is available globally for any customer that wants to leverage Situator and Symmetry together, and users can have confidence in the rigorous testing and certification process that has taken place.” NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. The solutions have been deployed to help secure a broad range of organisations and events, such as banks, utility companies, airports, seaports, city centres, transportation systems, major tourist attractions, as well as sporting events and diplomatic meetings.

NICE installed its Situator Enterprise Geographical Information System Web application at the airport NICE Systems and AECOM Technology Corporation recently announced that they are helping Los Angeles International Airport (LAX) extend its situation management capabilities from the control room to the field. The airport deployed the NICE Situator Enterprise Geographical Information System (EGIS) Web application, which enables field personnel to view on their tablets all open security and operational incidents in Situator and log new incidents. This creates a shared environment for managing incidents, leading to better collaboration between teams, increased situational awareness for all operators and more-effective responses. The Web application uses the sophisticated geospatial and mapping capabilities of Esri’s ArcGIS Server to provide customised, layered views of airport buildings, property and infrastructure. All relevant incident stakeholders can visualise the same incident on a map and engage in interactive dialogue via the comments log. They can also share response plans, like an evacuation route, by drawing on the map, annotating it and saving it to the system. The Web application will also help field operators more efficiently manage day-to-day tasks, such as Federal Aviation Administration-mandated Part 139 airfield inspections. Under Federal Aviation Regulations Part 139, United States commercial service airports are required to conduct various assessments of each runway; examine pavement markings, lighting, signs and safety areas; and oversee ground vehicle operations. If an issue arises, field operators can easily create a new incident on their mobile devices, which is resolved through Situator’s workflows and recorded for compliance purposes. Part of the Los Angeles World Airports, LAX has been using NICE Situator since 2011 to integrate information from various security and operational systems, like video surveillance, CCTV and access control, as well as to generate automated, adaptive response plans. With the Web application, first responders and field operations personnel receive all information from Situator in real time. They can immediately pull up assets in an impact zone – for instance, a video camera within 100 feet of the incident – or use the application’s robust search engine to search for nearby geospatial assets, like the exits closest to an incident location. They can also create new incidents, manage ongoing ones and complete specific tasks assigned to them, reducing reliance on radio communications and enhancing compliance. "The NICE-AECOM solution is allowing us to transform the way we manage safety, security, and operations at LAX" Dominic Nessi, Deputy Executive Director/Chief Information Officer at Los Angeles World Airports “The NICE-AECOM solution is allowing us to transform the way we manage safety, security, and operations at LAX. Based on our ongoing success with NICE Situator, we sought a way to apply these capabilities to our field operations. Now, not only are we able to maximise the use of our existing PSIM, situation management and GIS technologies, we are strengthening our entire security and operations apparatus.” Kevin Carlson, Vice President, Aviation Systems, AECOM “We are excited to partner with NICE to bring this unique solution to LAX, and to help fulfill the airport’s vision for real-time interactive dialogue and collaboration. By combining an airport’s EGIS infrastructure with an enterprise situation management platform, organisations can leverage geospatial information for more effective collaboration in support of both daily operations and emergency response.” Chris Wooten, Executive Vice President, NICE Security Group “Extending the reach of NICE Situator into the field significantly augments security operations. In a dynamic airport environment like LAX, it is critical to maintain a direct line of communication between multiple users by providing situation management capabilities both inside and outside of the control room. This model for mobile situation management demonstrates NICE’s leadership and technology innovation, which can be tailored to the needs of other airports and industries as well.” NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns and recognising trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centers, banks, enterprises and government agencies.

The NICE Systems solutions are also being used by Naftoport to optimise its day-to-day security operations NICE Systems recently announced that Naftoport Ltd, the major oil transhipment port in Poland, is successfully using NICE Situator and NiceVision intrusion detection video analytics to protect its critical resources. The project integrates nine existing gateway security systems to enhance situational awareness for improved incident management and operational efficiency. NICE’s advanced situation management solution, NICE Situator, offers a single, centralised interface and automated, adaptive workflows that are helping port authorities respond quicker and more efficiently to unfolding incidents. Working together with ISM EuroCenter S.A., NICE has fully integrated NiceVision intrusion detection analytics, surveillance cameras, radar, intruder and hold up alarms, passive infrared, ACS, GPS and automatic identification systems with NICE Situator. Even sonar is being fed into Situator to detect intrusions from underwater. The NICE solutions are also being used by Naftoport to optimise its day-to-day security operations in order to minimise down times and ensure operations continuity. Roughly 40 procedures are being automated with Situator to proactively prevent any disruptions. Naftoport plays a vital role in the supply of petroleum to refineries in Poland and Germany, as well as the transit of crude oil from Russia and Kazakhstan to the ports of Western Europe, the United States and the Far East. Cezary Józwiak, Head of Security at Naftoport, “Integrating our disparate security systems within NICE Situator has made our security team more efficient, effective, and agile by automating response processes and administration. It gives them a single operating platform through which they can proactively monitor, manage, and maintain the safety and security of the port, reducing risks and improving incident management.” NICE has fully integrated NiceVision intrusion detection analytics, surveillance cameras, radar, intruder and hold up alarms, passive infrared, ACS, GPS and automatic identification systems with NICE Situator Chris Wooten, Executive Vice President, NICE Security Group, “This implementation reinforces NICE’s expertise in protecting major seaports worldwide, which is a critical element in border security. Working with Naftoport we have maximised the potential of its existing infrastructure investments, as well as provided a platform for the addition of new and upgraded systems in the future.” NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centres, banks, enterprises and government agencies.

Glasgow deployed NICE Situator and NiceVision for video management to strengthen its daily operations NICE Systems has announced that the city of Glasgow is deploying its security solutions to enhance the community’s safety and security infrastructure. The implementation, which includes NICE Situator and NiceVision for video management, will help the city strengthen its daily operations and streamline incident response. Glasgow was recently awarded funding from the Technology Strategy Board (TSB) Future Cities Demonstrator competition to show what can be achieved by innovative use of today's technology. The city is using NICE Situator, an advanced Physical Security Information Management (PSIM) system, to consolidate data from various city-wide services like Public Space CCTV and traffic control within a single operations centre. This information is filtered into pre-defined response plans to help operators better manage situations in real time. It also provides improved visibility and control of different sensors and better collaboration across relevant security and safety departments. This initiative fuses Community Safety Glasgow’s (CSG) CCTV operation with Traffcom, the Glasgow City Council team which monitors the city’s road networks, traffic lights, and traffic cameras. By pooling these resources, CSG and Traffcom now have joint access to the city’s entire network of live and recorded CCTV footage. As part of the £24m Future Cities Glasgow program, the city will also install an advanced digital camera network to be integrated with Situator. Any unusual activity that is detected over the cameras will trigger an alarm in the command centre, prompting further investigation by emergency services. Phil Walker, Managing Director of Community Safety Glasgow “The NICE solutions will enable us to address safety and security requirements, and beyond that the solutions can be further scaled in the coming months and years to help us improve city services and crime prevention. We have also been impressed with NICE’s ability to help us deploy the solution in a short amount of time.” Chris Wooten, Executive Vice President, NICE Security Group “The NICE solutions will enable us to address safety and security requirements, and beyond that the solutions can be further scaled in the coming months and years to help us improve city services and crime prevention" “This deployment reinforces our expertise in helping cities around the world manage day-to-day life, as well as large-scale events, from both a security and operational perspective. We are very pleased to be a key player in safeguarding the city’s facilities as well as the huge influx of visitors that are expected this summer, and look forward to a continued partnership with the city of Glasgow. Glasgow is the first city in the UK to earn a ‘Safe City’ status, fully utilising the capabilities that NICE Situator can provide.” NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centres, banks, enterprises and government agencies.

NICE Situator was selected as the centrepiece of the integrated management centre that will oversee safety and security NICE Systems recently announced that a large city in Brazil has implemented NICE Situator to help secure its community and next week’s 2014 FIFA World Cup, taking place in Brazil from June 12 to July 13, 2014. NICE Systems will continue working with local authorities following the tournament as part of a broader safe city initiative, to protect its millions of citizens. NICE Situator was selected as the centrepiece of the integrated management centre that will oversee safety and security in one of the football tournament’s host cities. The centre brings together 24 government agencies that will leverage NICE Situator to enhance situational awareness, decision-making and incident response. Should an incident occur, security operators will have instant access to real-time video from hundreds of video cameras along with an automated response plan. “We’re proud to have been selected for this safe city initiative, which involves securing one of the biggest sporting events in the world,” said Chris Wooten, Executive Vice President, NICE Security Group. “NICE’s experience and technology makes us uniquely equipped to support a multifaceted security initiative of this level. This comes on the heels of our successful safe city initiative with Sochi, Russia.” At the conclusion of the project, NICE Situator will be the centrepiece of a comprehensive city-wide solution that integrates multiple video surveillance systems, including NiceVision, and connects to thousands of cameras and sensors. The solution will correlate data from behavioural analytics software, social media analysis, access control, and fire and intrusion detection systems. Operators will use Situator to monitor and manage security at the football stadium, hotels, roads, transit system, airport, and other locations in the city. The solution will also integrate computer aided dispatching, helping to manage incidents that are escalated by emergency service centre operators. NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centres, banks, enterprises and government agencies.