Securitas UK and Hays Travel are celebrating a decade-long collaboration aimed at ensuring safety and security across Hays Travel's extensive network of retail branches nationwide.
Since 2015, Securitas has provided tailored security services to support Hays Travel’s dedication to customer service, adapting its offerings to match the evolving needs of the UK’s largest independent travel agent.
Enhanced security services
The partnership, which covers over 530 locations across the UK, offers comprehensive alarm response services. This ensures swift action for a range of scenarios, including potential break-ins and false alarms, by dispatching an emergency key holder to resolve incidents outside of normal operating hours or when premises are vacant.
Securitas’ self-delivery model is a key reason for its selection by Hays Travel, facilitating consistent, high-quality service across all sites without relying on third-party involvement. This approach is supported by a nationwide network of branch managers who deliver tailored solutions efficiently and with local expertise.
Focus on trust and innovation
Securitas has also donated to developing onsite behavioural analysis
Quick response times to callouts across Hays Travel’s locations minimise operational disruptions, enhance staff productivity, and help reduce costs. Promptly addressing alarm activations not only serves as a theft deterrent but also mitigates insurance liabilities, offering reliable coverage outside regular hours.
Securitas has also contributed to developing onsite behavioural analysis, which aids teams in understanding patterns, improving safety measures, and refining response strategies.
Leadership testimonials
Reflecting on the partnership's success, Alex Davis, Chief Commercial Officer at Securitas UK, stated, "We are delighted to mark this milestone with Hays Travel. Over the past decade, our teams have built a strong, collaborative relationship rooted in trust, innovation, and shared values. It’s been a privilege to support Hays Travel’s growth and success."
Peter Robinson, Head of Property at Hays Travel, expressed similar sentiments: "Our trusted partnership with Securitas has helped us to maintain high standards of safety and service across our retail estate. We are committed to caring for our people, customers, and the communities where we operate, and Securitas has been instrumental in us achieving this."
Future developments
The ongoing collaboration between Securitas UK and Hays Travel is set to continue focusing on delivering valuable security solutions.
These solutions play a crucial role in Hays Travel's mission to make travel accessible, enjoyable, and safe for all.
Securitas UK and Hays Travel are proud to celebrate over 10 years of working together to deliver safe, secure, and welcoming environments across Hays Travel’s nationwide network of retail branches.
Since 2015, Securitas has been a trusted security partner to Hays Travel, providing a tailored service that supports the company’s commitment to customer service. From alarm response to mobile patrols, the partnership has evolved to meet the changing needs of the UK’s largest independent travel agent.
Range of scenarios
The partnership supports over 530 locations across the UK with alarm response. It ensures that out of hours, or when buildings are vacant and there are incidents such as an intruder, the alarm response results in an emergency key holder attending the site and resolving the incident. This could be a wide range of scenarios, including a break-in, a false alarm due to something being left unattended on the premises, or the site requiring maintenance and repair, as the result of an incident.
With a deep and expansive UK estate, Hays Travel chose Securitas for its self-delivery model—free from third-party involvement. It ensures a consistent, high-quality service across all client sites. Supported by a nationwide network of branch managers it enables the delivery of tailored solutions with speed, accountability and local expertise.
Trust, innovation, and shared values
Rapid response across Hays Travel’s UK estates to callouts enables clients to maintain staff productivity, reduce operational disruptions, and achieve cost savings. By responding swiftly to alarm activation, not only is it a theft deterrent but also mitigates insurance liabilities, through reliable out-of-hours coverage.
Securitas has played a key role in developing onsite behavioural analysis, helping teams better understand patterns, enhance safety, and improve response strategies.
Alex Davis, Chief Commercial Officer, Securitas UK said, “We are delighted to mark this milestone with Hays Travel. Over the past decade, our teams have built a strong, collaborative relationship rooted in trust, innovation, and shared values. It’s been a privilege to support Hays Travel’s growth and success.”
High standards of safety and service
Peter Robinson, Head of Property at Hays Travel, said, “Our trusted partnership with Securitas has helped us to maintain high standards of safety and service across our retail estate. We are committed to caring for our people, customers and the communities where we operate and Securitas has been instrumental in us achieving this."
“Their professionalism, responsiveness, and understanding of our business have made a real difference. We look forward to continuing this journey together.”
The partnership will continue to focus on delivering value through smart security solutions that support Hays Travel in making travel accessible, enjoyable, and safe for all.
