Theme park security
Gunshot detectors use digital microphones installed on (or in) buildings or along streets that listen for evidence of gunshots, provide near instantaneous notification, triangulate the location of shooters and direction of a shot, detect the type of gun and ultimately aid in catching fleeing suspects and solving crimes. Gunshot detection is just one technology playing a role in the larger trend by city agencies to improve core city services. Cities are turning to what are referred to as ‘...
Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announced that in alignment with their ongoing policy to certify products to North American standards, the Trilock 3-arm tripod turnstile models have been tested and certified to conform with UL (United Laboratories) Standard 294 and CAN/ULC S319 for Canada. UL Standard 294 and CAN/ULC S319 (the harmonised standard in Canada) are the prevalent industry standards for ensuring the safe operation of access control e...
Steelway Fensecure’s palisade fencing offers a strong visual deterrent to possible trespassers. Its sturdy construction creates a strong physical barrier that is tough to break down. The lack of footholds and with sharp edges they are hard to climb. This style of fencing also offers relatively low maintenance. An array of applications can benefit from palisade fencing including local authorities, education facilities, sports departments, theme parks and caravan parks. Steelway Fensecure&rs...
Hospitality businesses work to provide a safe and pleasant customer experience for their guests. Hotels offer a “home away from home” for millions of guests every day around the world. These are businesses of many sizes and types, providing services ranging from luxury accommodations to simple lodging for business travelers to family vacation experiences. Hospitality businesses also include restaurants, bars, movie theaters and other venues. Security needs are varied and require tech...
Anixter International announced it will provide an update on smart building technology on a new Science Channel series, Tomorrow’s World Today. Tomorrow’s World Today is a new technology-inspired television programme dedicated to exploring topics such as sustainability, educating viewers on new technology, and showcasing worldwide concepts around innovation. Tomorrow’s World Today will air on the Science Channel in May 2018. Aymon DeMauro, VP Branded Content Distributio...
Anixter International Inc. announced it will provide an update on smart building technology on a new Science Channel series, Tomorrow’s World Today. Tomorrow’s World Today is a new technology-inspired television program dedicated to exploring topics such as sustainability, educating viewers on new technology, and showcasing worldwide concepts around innovation. Tomorrow’s World Today will air on the Science Channel in May 2018. Smart building applications...
The rapid adoption of employee scheduling and workforce management software SmartTask gathered pace last year with record levels of growth in the UK and internationally. In particular, there was an 81% increase in the number of field service businesses using the system during 2017, which now includes over 100 manned security providers and 15% of the ACS Pacesetters. “Over the past few years we have worked hard to understand the needs of the manned security industry to develop a solution that possesses the right mix of employee scheduling and workforce management functionality,” explains Paul Ridden, CEO of SmartTask. “This has enabled us to achieve impressive growth last year both domestically and worldwide, with our software now being used in 15 countries and successful trials underway in mainland Europe, the Middle East, Africa and Australasia.” Intelligent rostering functionality The number of locations that are now coordinated using SmartTask grew by 160% in 2017 to over 16,000, across a 17,000-strong employed and subcontracted workforce. In fact, the variety of managed sites expanded significantly to include: Football stadiums, national museums, retail developments, industrial estates, science parks, schools, universities, factories, airports, banks, hospitals and even a F1 racing team.The intelligent rostering functionality is being used to schedule almost one million hours of work per month SmartTask continued to help manned security providers to gain visibility and control over customer sites with more than 250,000 patrols monitored, over 5.5 million NFC checkpoints scanned, and 50,000 electronic Smartforms processed during 2017. Meanwhile, the intelligent rostering functionality is being used to schedule almost one million hours of work per month, as well as calculating £40 million of employee pay and £50 million of customer billing over the past year. Towards cloud-based solutions A number of new innovations were introduced in 2017 in response to changing needs within the security marketplace. Using its established expertise within the sector and taking advantage of the latest technological developments, SmartTask introduced a new vetting capability to simplify appropriate employee screening and background checks. A comprehensive trial of Smartbeacons was also undertaken as part of a project to extend patrol monitoring and proof of presence options. “2017 saw the number of businesses depending on SmartTask expand by more than 80%. This record growth is down to our ability to develop a highly adaptable, scalable and affordable cloud-based solution that achieves proven business and operational benefits for manned security providers. We are looking forward to building on this success and expect to continue this growth trend through 2018 and beyond.”
HID’s Lumidigm authentication solutions win best use of biometrics at SMART Awards Asia 2016 HID Global, a provider of secure identity solutions, has won the Best Use of Biometrics in a Commercial Setting Award for its Lumidigm biometrics deployment in two of China’s leading theme parks in Guangzhou province. HID Global was recognised at this year’s SMART Awards Asia 2016, which honours organisations and individuals that have demonstrated unparalleled excellence in the cards, payments, retail, e-commerce, and banking industry. Commercial biometrics solution Lumidigm biometric authentication solutions from HID Global bring multispectral imaging technology to any identity application where knowing “who” matters. HID Global’s Lumidigm family of fingerprint sensors was deployed to manage visitors' fingerprint authentication at the theme park gates, ticket booth and member kiosk stations. The implementation helped the amusement parks make ticket collection easy and trouble-free, while also reducing the amount of time park guests had to stand in line for rides. For the theme park management, linking each ticket to a specific customer with the touch of a finger ensured prevention of fraud and business losses. “We are honoured that HID Global’s Lumidigm technology has been recognised as the most innovative in-market commercial biometrics solution in the entertainment sector in the East Asia region,” said Paul Butler, Vice President and General Manager, Biometrics at HID Global. “Our solutions are centred on ensuring secure transactions while enhancing user experience and the usage of Lumidigm in high-traffic amusement parks in China is a perfect example of a highly secure and convenient solution for theme park guests that also protects the business interests of theme park owners.” Multispectral fingerprint sensors The Lumidigm multispectral fingerprint sensors increase biometric performance by acquiring multiple images of the fingerprint from the surface and from under the skin. Compared to conventional means of fingerprint sensing such as optical, radio frequency and thermal, multispectral sensors are able to collect usable biometric images even in conditions such as worn or dry fingers, presence of moist and topical contaminants and ambient lights, or poor contact between the finger and sensor, hence, lowering overall lifetime cost of system ownership and reduced management oversight and frustrated users. With industry-wide recognition for superior biometric performance, HID Global’s Lumidigm solutions are broadly deployed by the banking industry for authenticating bank customers at ATMs, enabling over two billion transactions per year, and by the government for securing busy international borders, and ensuring public goods and services reach the intended recipients. Save
Biometric identification technologies today are becoming pervasive. Many smartphones offer fingerprint unlock options, and most organisations have at least considered the technology as a solution for their identification and access needs. While biometrics have dramatically improved in the past several years to deliver faster, more efficient and more secure solutions, not everyone is ready for the change. New York MTA case study But does that mean that organisations need to hold off on implementing biometric solutions? Or do they need to ‘force’ it upon users? A historic case study provides an excellent example of how to implement a new technology with millions of people, under pressure, allowing users to adapt slowly and the organisation to reap the benefits. In 1953, New York Metro Transit Authority (MTA), one of the world’s largest mass transit systems, began using tokens as payment for subway rides – a solution to engineers’ problem of creating a machine that could accept different types of coins for the new 15-cent fare. This technological advancement that may seems almost archaic today, served the MTA well for 40 years before the introduction of the MetroCard - a lighter, more automated solution. Technology adaption works Yet, the MTA, despite positive results from its first implementation in 1993, had both the older tokens and the new MetroCards in place, simultaneously for a full decade until 2003. This allowed “early adopters”, who understood the advantages of the MetroCard, to switch over, while allowing those that preferred their ‘trusty’ tokens to continue using them. In 2003, when tokens were finally phased out for a MetroCard-only system, only a small percentage of commuters were still using tokens; most had realised the significant benefits to the card and had switched over of their own volition. The MTA example serves as a model for how technology adoption works. From tokens to MetroCards, fax to email, landlines to cellphones –there is a distinct process new technologies go through as they are introduced and ultimately adopted by the public. Biometric technologies are no different. Yet, organisations must find way to implement new biometric systems that simultaneously provide organisations with the significant advantages biometrics offer, while ensuring that users are given time to adapt to and adopt the new technology. Let’s look at a few practical strategies for biometric adoption: 1. Optional, with added value Many facilities, such as airports, stadiums and theme parks, already use biometric technology to create ‘express lanes’ to save time and improve efficiency. Frequent fliers, VIPs and season ticketholders can enjoy faster and more personalised service with biometric identification solutions. These users can still opt to be identified the old-fashioned way, with an ID card or ticket, but doing so means they will have to line up and wait their turn as the old methods are much less efficient than biometrics technologies. Airports, stadiums and theme parks already use biometric technology to create ‘express lanes’ to save time and improve efficiency Biometrics can also be used to improve the customer experiences, or create more tailored, personalised programs. For example, the ICER (Industry, Culture, Education and Recreation) Innovation Center in the Netherlands implemented biometric visual identification technology to create customised experiences for museum visitors that were fun and interactive. Visitors could choose not to take part in the biometrics-enhanced visit and experience the baseline version of the museum, but by utilising the biometric system, museum goers are offered a tailored experience where exhibits and information are presented based on what a visitor has already seen in the museum. 2. Start with biometrics in optional locations Not all services or locations in a corporate setting are mandatory for employees to visit. For example, employee centers or health and wellness facilities are social settings for individuals to relax and connect. Implementing biometrics-based identification solutions in these types of settings allow employees to interact with the new technology in a low-stress environment and only if they choose to. For example, companies can provide an option for employees to pay for meals at corporate cafeterias using biometric identification, saving break time for those who choose to adopt the technology and enabling them to skip longer payment lines. This has the added benefit of reducing fraud resulting from lost or stolen ID cards. 3. Educate users in advance To ensure smooth deployment and adoption of biometric technology – whether partial or full – it is important to ensure that new users are educated on the new technology in advance of its deployment. For example, employees may have privacy or data security concerns. It’s critical that organisations clarify that the data being collected is kept private and secure. This information can be imparted in several ways. Organisations should be as transparent as possible and provide employees with enough information to address concerns. A Town Hall meeting can be held to explain benefits of the technology and answer questions that new users might have. Providing educational materials to new users, such as letters or videos that explain the new technology can put employees at ease. Make sure to outline how data privacy will be ensured as well as the benefits that employees stand to gain. Have management lead by example and be the first to enroll in the biometrics system. This can help inspire confidence and trust in the system. Make implementation competitive and fun. This can help users who aren’t as excited about the technology take part and learn about it. Implementation of biometric technology can still allow individuals in an organisation a choice of whether or not to partake. Over time, most people tend to adopt new technology by choice if it saves time and makes life easier. When considering biometric systems, keep in mind that it doesn’t necessarily require full adoption now and can coexist with other systems until users feel comfortable with the system, and recognise the benefits it provides.
Security and systems integrators across the nation are recommending and providing long-term security solutions to their customers. But when it comes to physical security entrances, integrators can easily fall into the trap of simply fulfilling an end user’s exact request without much pushback. Why? We believe the complexity and variety of entrances available makes it difficult to consult on the best solution, but also because there are a lot of assumptions at play. 1) Ask questions to determine the correct security entrance solution There is confusion in the security industry on the meaning of the word, “turnstile.” End users, when requesting a solution, tend to use the word “turnstile” to describe anything from an old fashioned, 3-arm turnstile to a high-tech optical turnstile to a security revolving door. We encourage security integrators to ask questions to discover how their clients want to mitigate the risk of unauthorised entry or “tailgating.” This can help determine the correct security entrance solution to meet the end user’s goal and budget. By asking the right questions and offering true solutions, you can enhance a relationship built on trust and consultation leading to potential repeat business. Below are four physical security goals—crowd, deterrence, detection, and prevention—accompanied by the type of “turnstile” and its capabilities. This breakdown can help the integrator to confidently address an end user’s request for a “turnstile,” and then recommend a solution that truly fulfills their security goals. 2) Explore options for crowd control Typically seen in stadiums, amusement parks, universities, and fitness centres, tripod turnstiles are considered a low security solution for crowd management. Designed for counting employees or slowing down high traffic volume to collect tickets or payments, tripod turnstiles are built to withstand the most abusive of conditions. Here’s what security integrators should know about tripod turnstiles: Low capital cost, but high annual operating cost due to needed 24/7 guard supervision Lack of sensors can lead to defeat – turnstiles can be crawled under or jumped over without alarm/notification to guard staff Little to no metrics capabilities available – no sensors or alarms if defeated High throughput, handling 30 persons per minute in one direction Full height turnstiles are a tall, robust solution for perimeter fence lines, metro stations or parking garages 3) Choose an effective deterrent A physical deterrent to infiltration, full height turnstiles are a tall, robust solution for perimeter fence lines, metro stations or parking garages. While full height turnstiles do physically stop tailgating (an unauthorised person following someone in the next compartment), they have no means to prevent piggybacking. Two people in collusion can gain access through the full height turnstile by badging once and then squeezing into the same compartment. Here are some other things to note about full height turnstiles: Low capital cost, low annual operating cost Guard supervision is up to the user Little to no metrics capabilities available – no sensors or alarms if defeated Moderate throughput, handling 18 persons per minute in one direction 4) Ensure your chosen turnstile can detect tailgating A staple in lobby security to accommodate visitors, optical turnstiles utilise complex sensors to detect a tailgating attempt. Most models available today offer sliding or swinging barriers. A very common assumption in the security industry is that optical turnstiles prevent unauthorised entry, which isn’t true. In fact, once the barriers are open, a second user can slip through. Or, in the case of a wide lane for disabled use, two people can walk through side by side. In either case, an alarm is generated and supervision is therefore essential in order to respond swiftly. The cost of 24/7 supervision must be factored into the security budget. Here are some other points to make note of: Moderate capital cost, but high annual operating cost due to need for 24/7 guard supervision Sensors detect tailgating and sound an alarm for post-tailgating reaction, but turnstiles can still be defeated Moderate metrics capabilities available (for example, # times tailgating occurred, passback rejection) High throughput, handling up to 30 persons per minute in one direction 5) Determine prevention tactics for staff and visitor safety The entry solution of choice for Fortune 1000 companies, security revolving doors and mantrap portals completely prevent tailgating due to their working principle, ensuring the safety and security of staff and visitors. Commonly used at employee-only entrances, security doors are an unmanned entrance solution that cannot be defeated; sensors in the ceiling prevent tailgating (following in a trailing compartment). Optional piggybacking detection systems are also available (preventing two people in the same compartment from entering). The benefits of utilising a truly unmanned door are unparalleled: guard staff can be reduced or reallocated, and this entrance offers an ROI of just 1-2 years. Here’s more information security integrators should know about security revolving doors and portals: High capital cost, low annual operating cost due to no required guard supervision Sophisticated metrics capabilities available, allowing the end user to prove the value of their security investment Security revolving doors = 20 persons per minute, simultaneously in two directions; Security portals = 6 persons per minute in one direction Biometric devices and bullet-resistant glass can be incorporated for an even higher level of security As we’ve demonstrated here, “turnstile,” in the eyes of an end user, is a complex term that can range from a low security, crowd control solution to a high security, tailgating prevention entrance. Security integrators need to first accurately determine the security goals of their customers and then break down the “turnstile” barrier of confusion to recommend the best solution for fulfilling those goals.
Village Roadshow Theme Parks (VRTP), Australia’s largest theme park operator, provides some of the most thrilling entertainment rides and slides available anywhere in the world. With its headquarters located on the Gold Coast, Australia’s holiday playground, it operates: Warner Bros. Movie World Wet ‘n’ Wild Water World Australian Outback Spectacular Sea World Paradise Country Sea World Resort and Water Park Over 5 million visitors per year, from families to thrill seekers, flock to this world of fun with action-packed shows and rides, marine and animal attractions, and adventure across seven large scale properties. Monitoring from Command Centre This enables monitoring from the Command Centre in the Gold Coast over all seven sites streamlining operationsWhen it comes to security, VRTP have always chosen access control and perimeter solutions supplier Gallagher as their long-term partner. A relationship that began in the mid-1980s, has grown to meet the expanding demands of each park. VRTP recently opened a new Wet ‘n’ Wild in Sydney, New South Wales, in December 2013. Two new parks based on Sea World and Wet ‘n’ Wild are currently under construction in Hainan, China. Wet ‘n’ Wild Sydney, opened to the public in December 2013, demonstrates Gallagher’s ability to extend security coverage across States, with its scalable and flexible solution. This enables monitoring from the main Command Centre in the Gold Coast over all seven sites streamlining operations. In the event of power loss from the main controller in the Gold Coast, Sydney sites have their own server backups to continue operations as normal. RFID wrists bands for staff access The model that VRTP and Gallagher have designed enables various operator levels to have separate divisions for creating cardholders. Different operator levels have authorised access to develop card holders for their sections. There are approximately 3,000 cardholders at all parks and growing. Wet ‘n’ Wild Sydney is the first Village Roadshow park to deploy staff RFID wrists bands that give them access to areas restricted by the public. Command Centre technology has given VRTP total site security across all parks VRTP’s guard workforce has been complimented by the Gallagher system working seamlessly together. Command Centre technology has also given VRTP total site security across all parks; within a year saving park operations approximately 20 hours a day in labour costs. Better visibility of services Gallagher delivers building automation and control through a high-level interface that provides strong communication between Gallagher Command Centre and the theme parks’ building systems. This has enabled integration to seven main panels and sub panels across the group giving security staff better visibility of all services, at all times. Efficiencies in alarm generation have improved with automatic escalation to the necessary staff member in a timely manner. Key industry challenges Health, safety, risk mitigation, and public relations Preserving assets and ambience Using integration to save costs and improve security efficiencies Gallagher technology used Gallagher Command Centre Gallagher T-Series Access Control Readers Gallagher high level video integration – more than 250 cameras Protection of marine animals Gallagher’s integrated security solution provides continuous surveillance across the parkAnimal safety and care is critical. Sea World is Australia’s premier marine park, with over 25 hectares (55 acres) of land. With a range of dolphins, seals, sharks, polar bears, and other marine life – their safety, and the reputation of Sea World, must be preserved. This also includes protecting Australian Outback Spectacular and Paradise Country animals and wildlife. Alongside video and alarm integration, Gallagher manages all primary entry points into parks. Once inside the parks, it manages restricted zones which include secured enclosures, particularly important for Sea World. Gallagher’s integrated security solution provides continuous surveillance across the parks, capturing any incidents which may occur on site. This is particularly important for Wet ‘n’ Wild water park which faces increased risk due to the nature of the environment. Wet ‘n’ Wild has been one of the group’s most successful theme parks with a growing attendance of approximately 1 million visitors every year. Investing in robust integrated system The VRTP security team has the ability to monitor and control from one locationVRTP are continually looking for ways to improve park operations, infrastructure, and processes to meet the needs of visitors and staff. With security taking a precedence in the last five years, VRTP made the decision to invest in a robust integrated system that to the public eye would go unseen. Gallagher’s strong history of service and the scope of their integrated security solutions gave VRTP confidence in selecting Gallagher for their upcoming internal infrastructure developments. With 250 cameras located discretely around all seven of VRTP’s properties, integrated back to the central control platform Gallagher Command Centre, the VRTP security team has the ability to monitor and control from one location. Intruder alarm management solution The integrated system plays an important role in securing the site overnight from would-be intrudersIn the Village Roadshow Studios, much importance is placed on securing assets, and protecting the privacy of high-profile guests. The Studios have attracted projects with a combined budget of around 2.5 billion dollars. There are eight large sound stages covering 10,844m2 (116,727 sq. ft), confirming it as one of the largest studios in the Southern Hemisphere. With intellectual property and assets that must be protected, the Gallagher 24-hour camera integration and intruder alarm management solution play a key role in protecting staff, visitors, and monitoring employee cash handling and service. The integrated system also plays an important role in securing the site overnight from would-be intruders. Duress alarm monitoring is a central integration used by security staff with 70 alarm zones across all parks. In the event of an emergency, a wireless help-call system can identify back to the Command Centre the name, description, and location via a detailed site plan for each park. This is a vital security element for protecting captive mammals and animals, and IT infrastructure.
Dundee’s rejuvenated waterfront has breathed new life into the city, and not far from the new V&A Museum building is Foxlake Dundee, an exciting new water sports facility. Taking advantage of the regenerated docks area, Foxlake Dundee offers cable wakeboarding – where boarders are propelled by an electric cable rather than a boat – paddle boarding and Scotland’s first urban Aqua Park. Hikvision thermal video solution Foxlake Dundee was the second Foxlake water park to open, following the very successful adventure park in Dunbar, East Lothian, on the Scottish coast. The Dundee facility, which opened fully in summer 2018, includes a large floating assault course, which has proven hugely popular with visitors, featuring huge obstacles, slides and rafts, and a giant 3.5m inflatable tower known as ‘the Mountain’. Unfortunately, due to its city centre location, the assault course and the wider facility was likely to be something of a magnet for unauthorised activity, primarily of the inebriated variety, explains Zak Hegarty, Foxlake Dundee’s manager. “Because of our location, right in the heart of Dundee city centre, we’re quite near a lot of pubs,” Hegarty adds. “And sometimes a 3.5m floating inflatable tower looks pretty inviting to someone with a quantity of ale in their system – it looks like an irresistible challenge.” Remote HD CCTV monitoringI introduced myself as I saw they were opening and was invited initially to look at a CCTV system" The concern was that accidental or deliberate damage or vandalism to the equipment was a real risk – and along with that came the danger of injury or worse to those attempting to exploit the park, at night, in the dark, unsupervised on the water. Hegarty’s first instinct was to investigate the option of manned guarding: having a security officer on-site during those out of hours periods overnight when the facility was at its most vulnerable. But an approach from Brian Davidson of Webster Security & Fire was to change his mind. Davidson had noticed the development in the docklands with interest. He approached Hegarty to see if Webster Security & Fire might be able to help with securing the site. “I introduced myself as I saw they were opening and was invited initially to look at a CCTV system,” Davidson says. “This then blossomed during further conversations into a proactive, remotely monitored CCTV solution. They were looking at going down the route of employing manned guarding for when the site was closed, but we thought this would provide a cost-effective and workable solution that offered the same level of protection.” GJD motion detectors The challenges presented by the Foxlake Dundee site were not insignificant. The system needed to be remotely monitored and based on some form of movement detection – on a site which itself was constantly moving, due to the changing tidal water levels. Davidson and Webster Security & Fire got in touch with Hikvision in Scotland and together they designed a solution to meet all of Foxlake’s needs. The centrepiece of the system proposed by Davidson and Webster Security & Fire was the use of Hikvision thermal cameras to detect activity on the jetties. This is complemented by the use of GJD motion detectors and Hikvision cameras to pick up movement on approach areas, further Hikvision cameras which monitor the internal office reception areas, and additional Hikvision cameras providing a security, health and safety and management overview of the both the assault course and the paddle and wakeboarding facility areas. A public address tannoy system is also connected to the surveillance solution. Hikvision thermal bullet cameras The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view – so a human body is always visible as hotter than its surroundings, particularly in a marine or waterfront environment. Hikvision’s thermal cameras also utilise behaviour analysis technology, so figures moving into specific zones in the image can automatically generate alarms. The advantage of thermal cameras for a water-based site like Foxlake is that they can operate in all weather conditions – they’re not impeded by fog, mist, heavy rain, snow or other environmental factors, the sorts of conditions which could severely impede even the most advanced of conventional cameras. Hikvision 8-channel DeepinMind NVRs The other cameras in the Foxlake Dundee system benefit from Hikvision’s Darkfighter technology, allowing for video monitoring and recording in even the lowest of light conditions. And the whole solution records to a Hikvision 8-channel DeepinMind network video recorder, which utilises powerful AI technology to learn to filter out false alarms and accurately raise alerts. In the evening, after normal operating hours, the site is locked up and alarms are set. It’s then remotely monitored by the Corps of Commissioners, who are alerted when the thermal cameras or motion detectors pick up any movement on the site. Operators check the live cameras to confirm that intrusion has occurred. If an intruder is detected, they immediately contact Foxlake management via phone, and are also able to contact police if required. At the same time, the Corps operatives can use the PA system to issue warning announcements to allow the intruders to know they are being monitored. The effect is almost instantaneous, Hegarty says. Enhanced intrusion detectionThe overall reception for the video surveillance solution has been extremely positive “We’ve had three incidents since the system was installed,” he says, “and the response by the intruders is pretty remarkable. I’ve reviewed the footage and compared it to the time notification I’ve received a missed call on my phone: you can see the intruder on the video footage hear the warning, and then they’re off. They just leave straight away. It’s amazingly effective.” The overall reception for the video surveillance solution has been extremely positive. “We’re really happy with the system,” Hegarty says. “The video footage quality is very high and we’re glad we haven’t had to go down the manned guarding route, as similar facilities have done. We appreciate that Webster and Hikvision took the time and thought to design something that would work for us in our specific circumstances. Of course, the proof is in the performance, and the fact that a number of intruders have been quickly and effectively warned away is evidence that it is doing the job it was designed for.”
Nestled on the banks of the river Thames, Kew Gardens in southwest London is home to the most diverse collection of living plants anywhere in the world. At 330 acres in size, it’s London’s largest UNESCO world heritage site, and has a history stretching back more than 250 years. The Royal Botanical Gardens, Kew, attracts more than 1.6 million visitors every year, coming to see the 30,000 different kinds of plants, and to visit the Herbarium, which has over seven million preserved plant specimens. As an internationally important botanical research and educational institution, Kew’s library contains more than three quarters of a million books, along with more than 175,000 prints and drawings of plant life. 24/7 video surveillance coverage Kew Gardens hosts a wide variety of events throughout the year, including festivals, concerts and art exhibitions, as well as learning experiences for all ages and interests, in addition to the garden attractions. A need was identified to upgrade the existing legacy analogue CCTV system to one capable of transmitting and recording in true HDThe site is accessible via London Underground, Overground, buses and river services in summer, and the public can enter via four separate gates: the Elizabeth Gate, the Brentford Gate, Victoria Gate and the Lion Gate. There are also a number of other access gates to the gardens which are not open to the public. Because of the sheer volume of visitors and the multitude of public and trade entrances to Kew Gardens, the site requires around the clock video surveillance coverage, seven days a week. Analogue to IP CCTV system Kew’s CCTV control room operations team works to monitor the safety and security of the park, but a need was identified to upgrade the existing legacy analogue CCTV system to one capable of transmitting and recording in true High Definition. Security specialist firm The ITS Group was called in to help. The ITS Group is comprised of ITS Fire and Security, ITS Electrical, ITS Fire Training and ITS Building Services. The company has 20 years of experience within the fire and security industry, and provides CCTV, intruder alarms, barrier gates, security lighting, panic alarms, access control, and door and video entry, alongside a swathe of other services. ITS Group Director Tim Dyer said the Kew project required upgrading equipment in the Gardens’ security control room and providing site-wide cameras which can be used to view all entrances for both public and trade, as well as various strategic locations throughout the Gardens. Challenges in system installation The results were achieved in the process of implementing a Hikvision IP HD video surveillance systemThe massive 330-acre site is a huge area to monitor in itself, and Tim Dyer says the very public nature of the Gardens and its operations meant the actual video system installation posed some security continuity challenges. “Because the control room needed to be in operation 24/7, close co-ordination was required between ITS and the security team on-site,” he says. “We needed to maintain the CCTV in line with the changing site requirements on a daily basis. This, coupled with access issues and working in a public environment, was very challenging, and the fact that we were able to achieve such good results is testament to the close co-ordination between the site team and Kew security.” Those results were achieved in the process of implementing a Hikvision IP High Definition video surveillance system, which included new 43-inch and 22-inch HD monitors for the control room, along with new touchscreen network keyboards and joysticks. HD images in low light When there’s no light at all, the Darkfighter cameras switch to IR mode and record black and white images at 0 LuxControl room operators monitor images from a number of different Hikvision cameras. These include an initial 48 DarkfighterX network speed domes, which provide colour HD images in light levels as low as 0.001 Lux. That’s pretty dark. And when it gets darker still, they provide black and white images in light levels down to 0.0001 Lux. When there’s no light at all, the Darkfighter cameras switch to IR mode and record black and white images at 0 Lux. In addition, they offer 25x zoom capabilities and Deep Learning-powered target classification for automatic tracking and perimeter protection. They’re complemented by 29 Darkfighter 2 megapixel motorised varifocal lens cameras, 21 ultra-low light smart bullet cameras, and six low light smart cameras. Images are recorded to Hikvision 16-channel Turbo HD digital video recorders which support analogue, HD-TVI, and IP cameras, H.264, H.264+ and dual-stream compression, and can output at up to 4K resolution. Improved picture quality The Gardens now have a full HD system which can be expanded with additional cameras in the future"The resulting system is not only powerful and effective in the short-term but is purposefully planned to incorporate forthcoming changes. “The Gardens now have a full HD system which can be expanded with additional cameras in the future,” Tim Dyer says. “It allows them to take advantage of technology advances and newly developed functionality on any cameras or devices they add to the system in future.” Tim Dyer says the Hikvision system has revolutionised Kew’s video picture quality and functionality. “Making the change from an old analogue system to installing a new Hikvision IP system has transformed the Gardens’ picture quality, both during the day and at night,” he says. “The zoom facility is amazing and precise, and the reliability of them is second to none, making the work of the control room operatives a much easier role.” The HD surveillance system has been received exceptionally well by those whose opinion matters most: the security team at Kew Gardens. John Deer, Head of Security, said: “I am delighted with the installation of Hikvision cameras at the Royal Botanic Gardens, Kew. They are of the highest quality, which has enhanced the overall security across the 330-acre site.”
The Lagoon Amusement Park in Farmington, Utah, likes things fast, too. For more than 100 years, it has offered exhilarating thrill rides as part of its entertainment package. The park’s Fire Dragon Double-Loop Rollercoaster hits speeds of 90 kilometers per hour, and its Lagoon-A-Beach Waterpark promises 550,000 gallons of liquid fun. Identification cards Like many other parks, Lagoon provides identification cards to its employees and offers season passes (called Season Passports) with identification cards to its guests. But the equipment formerly used to print the cards was not keeping up with the pace of the park. “As the public demand for Season Passports increased, it was becoming more difficult to keep up with the desired pace,” said Nic Young, ticketing manager. “We used to take Polaroid pictures and laminate them onto pre-printed cards but matching the pictures with the cards was tricky. It was easy to put the wrong picture on someone’s card.”Lagoon now is able to satisfy the needs of its employees and guests with the updated card printing technology The multi-step process also was slow and cumbersome – not a minor concern with 2,500 employee ID badges and more than 30,000 season passes issued every year. Lagoon now is able to satisfy the needs of its employees and guests with the updated card printing technology, bringing the park back to its desired speed. ID badges and card-printing technology “These printers are extremely fast,” said Young, “which is especially important during our busy months of May and June. I also like the one-step printing process and the fact that the printers are easy to maintain and keep clean.” The Employee Services department uses colored ribbons when printing employee ID cards, identifying employees 15 years of age or younger by printing those names in red on the employee’s card. The Ticketing department uses standard black ribbons for its season passes. With five computer stations in the Season Passport photo area, ticketers can issue passes to large groups of people at the same time. Barcode technology Both employee and Season Passport ID cards use barcode technologyBoth employee and Season Passport ID cards use barcode technology. For employees, the barcodes specify the level of park access and also bring up full-sized pictures of the employees to be viewed by Lagoon security. For Season Passport holders, barcodes record when a passport has been used or restrict passport usage on specified dates (such as during Lagoon’s July Fun Pass). Now that the Lagoon Amusement Park has established its current system, computer stations at the gates can track Season Passport access information and provide valuable marketing information. “We’re trying to increase our per person usage through promotions such as our Season Passport Holder coupon books,” Young said. “Our ID card system allows us to record our progress.” The bottom line, however, is speed. “There are no more long lines,” Young said. “We’re able to operate at full capacity all day long, allowing our guests to get their Season Passports quickly and proceed directly to the fun.”
Plopsaland De Panne is a flagship visitor attraction, the first of six spectacular theme parks now operated by the Plopsa Group in Belgium, the Netherlands and Germany. These popular parks are based on the TV characters of Studio 100, with each character having its own themed area featuring attractions, music and decorations to match. Against a background of heightened terrorist risk affecting all public spaces the management board of Plopsaland De Panne wanted to ensure that visitors and staff at Plopsaland could continue to enjoy themselves while feeling safe and protected. A review of preparedness was conducted with the help of the Brussels federal police and specialist officers and important new measures were identified, including an upgraded camera surveillance system. Finding a comprehensive CCTV system The initial system consisted of 60 cameras (including 360˚ fisheye, bullet, box and dome models) linked to a 64- and a 32-channel recorders (NVRs) The new camera system approved by Plopsaland De Panne’s management board would have to provide enhanced monitoring of key areas, easy mobile viewing, sharper images, faster streaming and continuous recording. After assessing the market, Plopsaland’s Head of IT, Jochen Andries identified IDIS as the best partner for this comprehensive CCTV upgrade. Specialist technical teams from Plopsaland and IDIS worked in tandem to identify, and solve, all the technical challenges that the new installation presented. This included identifying the optimum equipment to use, determining the most effective camera positions and working out the least disruptive installation schedule. Installation of 60 cameras along with NVRs The total process, from the initial police consultation to the final commissioning at the end of 2016, took just six months. Plopsaland De Panne’s technical department installed the new system, with hand-in-glove backup from IDIS. The initial system consisted of 60 cameras (including 360˚ fisheye, bullet, box and dome models) linked to a 64 and a 32-channel recorders (NVRs). Thanks to careful planning, the system ran smoothly from the very start, without any significant problems. Now, a year on, the images are super-clear, there is continuous recording and the speed of the system is perfect, even during the retrieval of images with live streaming. Based on this success, more new cameras will now be installed, and coverage extended. The next phase cameras will be in the same colour as their background settings, making them practically invisible. Plopsaland, Head of IT, Jochen Andries praises the expertise and collaborative approach of the IDIS team, which was led by commercial and technical advisor Filip van Quickenborne.
Initially settled in the 1840s, the City of Coppell has grown to a mid-size Dallas suburb of over 40,000 residents. With dozens of parks, public facilities, and over 7 miles of trails to maintain and protect, the City of Coppell has a strong need for a robust and reliable video surveillance system. For the third year in a row Coppell earned the top spot in the mid-sized city category of the ‘It’s Time Texas’ Community Challenge, a program that encourages Texas communities to compete over the ability to demonstrator the greatest commitment to healthy living. Nationally, the City of Coppell has ranked as one of the best places to live, one of the best places to be a kid, and shown a top 3 commitment to community safety through their participation in National Night Out. Coppell has also been ranked as one of the best places to find a job in Texas. Such accolades necessitate a posture of safety and security to continue to attract growth and continued community development. A manageable and effective video surveillance system is a key factor. The city’s various VMS were all brought together under one view, so all systems and information is accessible from a single location Reliable video surveillance The city’s various VMS were all brought together under one view, so all systems and information is accessible from a single location. Numerous outdated and non-functioning cameras were replaced with the latest IDIS cameras, providing a reliable and relatively seamless integration with the VMS systems used, complemented with technologies including License Plate Recognition (LPR) to maximise situational awareness. This deployment of next-generation technology, with IDIS cameras as the tip of the spear, as part of a newly robust video surveillance solution, increases the ability to mitigate risks, as well as see, understand, and react to incidents quicker and more comprehensively Integrated public safety system Improved technology, and the full integration of IDIS cameras within the enhanced solution facilitates better, faster, clearer image capture and review. This increases not only law enforcement capability in Coppell, but creates both immediate benefit and increased potential for how the newer, more integrated system can be leveraged to support even more requirements. The new solution allows public safety and law enforcement to use IDIS footage and the full complement of integrated features and technologies available to them to better assemble a picture, gather evidence, and ultimately make the City of Coppell a safer place. The city’s surveillance systems consisted of a mixed bag of disparate systems scattered around the city. In addition to the complexities of managing and maintaining such a patchwork system, antiquated hardware added additional challenges. Many of the cameras used throughout the city and their corresponding systems where no longer supported, and in some cases, were no longer functioning. This non-functioning equipment meant the city didn’t always have the coverage they wanted or needed leaving gaps in their footage and data collection. The system has already played a key role in multiple crime investigations" Crime prevention Before the system, they had several major crimes (armed robberies) committed in public areas but upon investigation, found that they had no camera footage. Since the new cameras and systems were brought online, they have had at least two incidents that were caught on video. The new system has also been used for a number of other investigative actions around the city. Albert Gauthier, Chief Information Officer of the City of Coppel, remarked that “The system has already played a key role in multiple crime investigations.” During the opening of the city’s two largest parks, which were closed for renovations, the system was used extensively to ensure the safety and security of the 25,000 people in attendance. "We are delighted with the new cameras and systems. We got what we expected and we hope to get a lot more out of the system as we finish this multi-phase project. Currently, we are only using a small fraction of the capabilities available to us, but see multiple avenues for improving the efficiency of investigations through automation. There is a bit of learning curve integrating all of these technologies, but we have already gotten value out of the system, even before it’s complete and fully operational.”