Theme park security
From asphalt to apps, Bosch has implemented a connected security solution for the Frechen truck stop near the A1 to protect people and freight from assaults. The modern parking area near Cologne now has around 40 parking spaces that meet the high-security standards of the Transported Asset Protection Association’s (TAPA) according to the Level 2 certificate and are therefore particularly secured. From now on, forwarding companies can book these via the Bosch Secure Truck Parking app...
Yardi® announced the acquisition of We Are Forge Ltd (Forge), a Bristol, UK-based Software Company that specialises in visitor management and smart access control for real estate assets including, office, retail, industrial, flexible workspace, and the education sector. The company's Forge Bluepoint product is a cloud-based visitor management solution that connects to access control for many of London's premier office buildings and allows companies to manage visitors flexibly and securely....
LenelS2 introduced its indoor location subscription-based service for businesses and other organisations using LenelS2’s BlueDiamond™ mobile app version 2.1.8 for smartphones. Touchless solutions This new premium mobile app service complements LenelS2’s touchless access solutions by providing users with: the ability to quickly pull up a map to determine the current location within a building, search for points of interest, use turn-by-turn directions for efficient navig...
The sound of sirens in the distance is commonplace, nowadays. Whether related to a medical emergency or everyday crimes, such as theft, property crimes, and so on, we’re all accustomed to hearing these sirens by now. It is worth noting that many incidents that police respond to take place at night. According to a recent report by the Sleep Judge, more than half of murders, manslaughter, sexual assaults, robberies, aggravated assaults and motor vehicle thefts happen long after the sun has...
Dahua Technology, a front-runner video-centric smart IoT solution and service provider, is proud to announce that the Dahua Global Virtual Innovation Centre is now available to its global customers. By demonstrating its latest technologies, products and solutions through an online virtual showroom, the centre can support customers in designing excellent security systems. Due to the drastic impact of COVID-19, people are having difficulties in gaining access and experiencing the development of p...
Security personnel must be able to quickly detect unauthorised vehicles and individuals at critical infrastructure sites. Without intrusion detection, entities like electrical substations can be subject to physical attacks. 88 percent of substations experience at least one break-in every year and 10 percent see more than 20 intrusions in the same time frame, according to CIGRE, a global electricity industry organisation. To safeguard remote substations from external threats, electric utilities...
A hotel environment is fast-paced and ever-changing, with staff and guests coming and going 24 hours a day. Despite this, it is a business owner’s job to ensure that the building - and everyone in it - is safe and secure. CLIQ® technology from security provider Mul-T-Lock offers a smart security solution for all types of hotels, resorts, holiday parks, B&Bs and short-break properties. eCLIQ for hotel chains and resorts Mul-T-Lock’s eCLIQ access control system utilises CLIQ® technology to allow hotel chains and holiday park resorts to manage access permissions remotely, from one central location, anywhere in the world. This includes the ability to schedule individual access permissions for each key, as well as to provide time-limited access. This is ideal for hotel chains with complex access and security requirements, as it allows tailored access for members of staff who may be coming and going at various times of the day, and also enables administrators to grant time-limited access to contractors and delivery drivers. If a key is lost or a member of staff leaves, access can also be revoked, which is particularly useful for chains and parks with a high staff turnover, or those that employ seasonal staff for busier times of the year. This not only offers enhanced security but also significantly reduces whole life costing, as it removes the need to replace physical locks; and keys can be validated daily, weekly or monthly to keep them continuously secure. The system’s audit trail capabilities also allow business owners to access comprehensive data Access Data can be used for audit The system’s audit trail capabilities also allow business owners to access comprehensive data illustrating who accesses which lock and when; ideal for those who are concerned about staff shrinkage or those who want to determine who should have access to certain assets. Working on a modular system, eCLIQ locks are quick and easy to install with no cabling required. Not only is maintenance not required for up to 200,000 cycles, but key batteries are also fast and easy to replace once every 30,000 operations, at a nominal cost to the business, with no need for specialist tools. CLIQ Go for B&Bs and short-break properties Just one key can access doors, cupboards, elevators, machines and many other locking devices With short-break properties, access is needed by a variety of personnel who all have their own individual requirements. Business owners, delivery drivers, cleaning staff and of course guests themselves, are just a few examples of people who each require specific access permissions. Mul-T-Lock’s CLIQ Go access control system allows small to medium-sized short-break property owners to remotely manage security ‘on the go’. It boasts all the benefits of eCLIQ, but can be managed by a designated administrator via the CLIQ Go app. This includes the ability to schedule individual access permissions for each key, provide time-limited access, and revoke access to particular keys as and when needed - making it particularly useful for properties that have a constant turnover of guests. One key for multiple access devices The high security locks are easy to configure, are suitable for all door types and can be easily fitted by a local locksmith. With no cabling, the cylinders can be retrofit to existing doors without causing any mess or disruption. All eCLIQ cylinders are suitable for a number of different applications, from drawers and cabinets housing confidential documents to all-weather padlocks for exterior gates. In fact, just one key can access doors, cupboards, elevators, machines and many other locking devices.
Did one know that budgies are the only birds that can catch the urge to yawn from watching other budgies do it? Or that wrens and robins are known to nest in strange places, including hanging baskets or even a pocket in washing that’s left outside to dry? Birds are fascinating but often hard to observe. Which is where surveillance cameras can help. While these cameras are usually connected with the protection of people and premises – they can also be of use in less typical fields. One being animal observation. An ornithologist’s tech heaven Wildlife observation is an important practice. It allows scientists to study organisms and recognise critical changes in behaviours. Some animals, like birds, are more difficult to observe as their natural habitat is often high above the ground or in accessible locations. Plus, they are very sensitive to factors like noise and human presence. That’s where real-life observation via cameras can help. The educational benefits are immense as animals often behave differently when humans are around – but the cameras provide an insight into the natural behaviour. Axis cameras have played an important role for several institutions in observing animals around the world, particularly the feathered friends. American Eagle Foundation (AEF) The solution was a combination of different PTZ cameras, infrared features, and the ACAP application CamStreamer The American Eagle Foundation (AEF), has made it its mission to protect the bald eagle and other birds of prey. They needed to ensure the security and health of the endangered species as the nests are quite vulnerable. AEF used cameras to do that but without disturbing the eagles during the breeding time. Thus, the cameras needed to withstand harsh weather and provide stable performance and high-resolution. The solution was a combination of different PTZ cameras, infrared features, and the ACAP application CamStreamer. Altogether, it allowed for 24/7 high-resolution footage that collected important data about the animals’ behaviour and could be watched via live stream. These streams became popular and raised awareness for the endangered species and allowed viewers to learn about the importance of conserving wilderness. One of the first bald eagle couples observed - ‘Liberty’ and ‘Justice’ - were based in the theme park Dollywood (a U.S. theme park co-owned by country singer Dolly Parton). The bird-parents reared 14 of their oneng over a period of 18 years. Watched by millions but without being disturbed by anyone. Axis video converter A similar approach was taken by the Hawk and Owl Trust, a national UK charity when they spotted a rare pair of Peregrine Falcons flying around Norwich Cathedral. The organisation requested to construct a nesting platform with cameras that could record live the breeding process – there had only been one couple recorded in the past 100 years. Given its location, a wireless connection was needed to provide a live stream. The Axis video converter did the trick as it converted the analogue video signals into high-quality, digital video streams that were sent via an IP network. The footage could then be streamed wirelessly via the iCatcher Console. The real-time access delivered great insight into the life of these birds and the high quality even allowed the local news station to showcase the project. Cornell Lab of Ornithology Deployed network-based surveillance cameras to provide birdwatchers with access to constant live stream The Cornell Lab of Ornithology in Ithaca in the US, deployed network-based surveillance cameras to provide birdwatchers with access to the world of owls, hummingbirds, herons and other species. This constant live stream revealed new information about breeding behaviour, rituals, food habits and even the impact of environmental pollution has on the animals (e.g. seen in the amount of plastic that the parents fed their chicks). The applied PTZ and fixed dome cameras partly included infrared features and even audio, to optimise the outcome. What the devices have in common is the high-resolution and reliability, so once installed they remained untouched for the season. The systems were completely controlled remotely, and the videos were. Ubiavis, an environmental preservation organisation A similar example, where surveillance technology has been used was in Chile. Ubiavis, an environmental preservation organisation, installed several network cameras with a remote access system in the Lluta River Wetlands. The footage was put on their interactive website. Given the wide premises that needed to be covered, the organisation implemented next-generation PTZ dome cameras – designed for outdoor use and harsh environments – with 32x optical zoom capability. That way, the viewers get a 1080p HD, wide-area view. Both live-stream experiences could help people to understand birds better and move them to protect their habitats in the future. Even scientists have got new chances to understand behaviors and observe rituals that had never been seen before. In Chile, the installations also had a security angle for some 20,000 shorebirds as municipal authorities were interested in using them to prevent unauthorised fishing or photographing in the area. Value of bird broadcasting In the long run, implementing surveillance cameras benefits both sides: gathering new or additional information about a species can help scientists to take better care of them. It can show how best to support their lifecycles and protect their habitats. Installing remotely controllable cameras spares the birds the stress of humans coming too close. For the environmental NGOs, it avoids the work and cost involved in maintaining a whole network of cameras manually. Future features of cameras and analytics can open up new ways to gather and use critical data for the protection of endangered birds and other animals.
Identiv, Inc. announced the development of Identiv’s Body Temperature Measurement Patch. The near field communication (NFC)-enabled transponder supports the reopening of public spaces, including theme parks and stadiums, and helps operators keep attendees and employees comfortable, confident, and safe. The product also supports global governments and healthcare workers that need to periodically monitor quarantined patients diagnosed with COVID-19. The new solution combines the simplicity of using NFC and the smart technology potential of the Internet of Things (IoT), making body temperature monitoring easier than ever. Identiv’s Body Temperature Measurement Patch makes it simple for anyone to monitor personal temperature curves. The patch is most accurately read when applied under the upper arm and is currently being tested on other areas of the body. Affordable temperature tracking The solution features skin friendly adhesive and can be worn for multiple days. For instant temperature measurements, tap the passive patch with any NFC-enabled smartphone. The positioning of the patch allows temperature measurement close to the body yet keeps the readout as simple as possible. As large public venues begin to reopen, quick, affordable temperature tracking will be the first line of defence in order to assure visitors and employees that operators have their safety at top of mind. Identiv has developed passive body patches, and samples are immediately available" “Besides incredibly uncomfortable nose swabs, there are no safety indicators adoptable by large public venues except temperature readings,” said Dr. Manfred Mueller, Identiv COO and GM, Identity. “In order to support the safest possible reopening of these spaces — in the most practical, scalable way — Identiv has developed passive body patches, and samples are immediately available.” High-accuracy temperature sensor For clinical-grade applications, Identiv’s Body Temperature Measurement Patch can be combined with a high-accuracy temperature sensor, which follows the ASTM E1112 Standard for Electronic Thermometers for Intermittent Determination of Patient Temperature. For customers who need to track body temperatures over a longer period of time without tapping, Identiv has made available an active battery version. Attached to the body, it can track temperature measurements over multiple days and store the data in the cloud or in an offline application. Global governments and healthcare workers can utilise either the passive or active version of Identiv’s Body Temperature Measurement Patch for quarantined citizens, employees, or patients testing positive for COVID-19. Monitored via the cloud, temperature measurements can be assessed without sending someone to take a reading in-person. Ultra high-frequency However, if a patient’s condition suddenly grows worse, healthcare personnel can be immediately alerted. Identiv has been creating award-winning IoT-enabled temperature-sensing and datalogging solutions for the past five years. The team is expert in designing and manufacturing high-frequency (HF) and ultra high-frequency (UHF) transponders for embedded use in billions of everyday objects, including medical devices, books, toys, athletic apparel, perishable food items, and pharmaceuticals. Regardless of the form factor, Identiv’s transponders are uniquely positioned to deliver radio frequency identification (RFID) connectivity to and interact with virtually any object in the IoT.
We are always in pursuit of clearer and more colourful images not only for their eloquent appearance, but also for practical reasons, since clarity and vividness usually means more information concerning safety. A lot of violent crimes are more likely to take place at night in major cities according to a 2019 report from Security Magazine. And the demand for cameras to perform in low-light environment is on the rise, as shown in 2019 IHS report, growing at 20.6% CAGR from 2018 up to 2023. Dahua Technology, a video-centric smart IoT solution and service provider, introduces full-colour to Smart Motion Detection (SMD). The two technologies make a perfect match that is capable of identifying humans and vehicles in full colour even in an extremely low-light environment. It effectively filters false alarms, while retaining more useful details, that can be easily cross checked though it’s built-in AI. The integration of these two technologies is the first-of-its-kind in the industry, delivering unparalleled value to Dahua customers. Cameras of LED series are equipped with warm light that serves as a supplementary light in dark environment Large aperture lens Dahua Technology offers two series of full-colour cameras, LED series and Non IR series, that both adopt large aperture lens that collect higher amount of absorbed light and present a more vivid and colourful image under dark environment. Cameras of LED series are equipped with warm light that serves as a supplementary light in dark environment. The warm light also serves another purpose, to deter intruders, that can significantly reduce crimes in places like dark alleys or parks at night. Cameras of Non IR series have no complementary light device, and do not emit light like infrared cameras at night, which means it will not interfere with ongoing activities or contribute to light pollution in the environment. Also, it prevents reflections on rainy days and attraction of small insects, making it an ideal silent security guard in dim places like stores, parking lots and casinos. Enhanced accuracy SMD can easily process the visual information collected by full-colour cameras. Boasting an enhanced accuracy thanks to full-colour technology, Dahua SMD can effectively filter false alarms triggered by irrelevant objects, such as pets, insects, leaves, branches, raindrops, lights, etc., focusing only on real threats, human and vehicle. SMD Accuracy at Night Product Human Accuracy Vehicle Accuracy Traditional Camera ≥90% ≥90% Full-color Camera ≥98% ≥98% With advanced AI algorithms, SMD also supports quick target search from recorded videos by extracting and classifying humans and vehicles from massive video data. Users can easily trace and analyse past records using specific features such as certain colours of human and vehicle, saving huge amount of time and labour on event retrieval. Alarm Visualisation function In addition, another advantage of this solution is its Alarm Visualization function, which is the capability of SMD to show clearly whether there is a human or vehicle intruding the property. Supported by real-time visual evidence, it is unlikely for users to miss or misperceive the real cause of the event. When combined, the two technologies of full-colour and SMD stand as an excellent choice for customers with small and medium-sized projects since all practical demands are covered with a relatively low cost. Likewise, it is also suitable for distributors and channel engineering companies with general requirements for intelligence. Combined strengths of full-colour and SMD The following are some scenarios in which security will be significantly enhanced with the combined strengths of full-colour and SMD. For shopping malls and supermarkets at night, the two technologies together can record all theft incidents that happened in the dark with clear features of the suspect such as hair colour and clothes. More importantly, it can send real-time alarm to the user and police before the crime takes place. Anyone who approaches the door during odd hours will be automatically detected and recorded. The same benefits also apply to residents of villas in suburban areas where it is essential to be able to detect any intruder in the dark. Once a person or a car is detected, users will receive an alarm push notification on their mobile phone so they can act and respond accordingly. This versatile product is also qualified to guard an industrial area that is off limits, which varies from factories processing dangerous chemicals to warehouses containing valuable inventories. Due to the vastness and complicated structure of industrial parks, it is unlikely for security guards to patrol the place 24/7, especially at night. But with a security system that features full-colour and SMD, a safe and effective protection of factories at night can be achieved with less labour cost or even unmanned.
Delta Scientific, the manufacturer of counter-terrorist vehicle control systems used in the United States and internationally, announced that its new patented crash rated TB150 portable bollard system lets law enforcement and other security providers promptly block access to temporary venues where vehicles can be used as weapons against large numbers of pedestrians. Individual portable bollards provide vehicle barricades in applications such as heavily travelled walkways and roadways or any area that a vehicle can get through. They can also be used as substitutes until permanent bollard systems get installed. Capable of stopping 15,000 pound vehicle Certified testing demonstrates that a TB150 portable bollard will stop and disable a 15,000 pound vehicle travelling at 50 mphTen TB150 portable bollards can be linked together with a cable system and placed on a road's surface to create immediate protection for a span of 40 feet (12.2 m). No other installation procedures, excavations or sub-surface preparations are required. Certified testing demonstrates that a TB150 portable bollard will stop and disable a 15,000 pound (6,804 kg) vehicle travelling at 50 mph (80.4 kph), resulting in an ASTM M50, P3 rating. "Being able to stop a massive, high speed attack vehicle is imperative to protecting crowds enjoying venues such as malls, theme parks and public fairs," emphasises David Dickinson, president of Delta Scientific. "The TB150 marks a new standard in crowd protection containing and stopping 1.2 million foot pounds of attacking truck. The portable bollard array requires no foundation or site preparation and can be used for permanent or temporary vehicle control. The bollards can be set up on any stable surface such as concrete, asphalt, compacted soil or vegetation." Protecting people and critical infrastructures The combination of the portable barriers with the new portable bollards provides fast controlled vehicle accessAccording to Dickinson, the TB150 temporary bollards can be used to close off streets, entrances or wide expanses such as access to pedestrian areas or even airport runways. They can be installed in conjunction with Delta's popular MP5000 portable barricade to fill in any gaps to protect people and critical infrastructures at public events such as parades, festivals, sporting weekends and any place that vehicles could attack transitory events. The combination of the portable barriers with the new portable bollards provides fast controlled vehicle access without the time and labour of installation. "From a purchasing standpoint, it can be easier to buy portable bollards and barricades than permanent solutions," adds Dickinson. "The latter are oftentimes placed into an organisation's real assets budget because they are permanently installed into the ground, becoming a part of the property. Such budgets can often create complex purchasing scenarios for law enforcement or public safety departments. However, purchasing portable bollards and barricades is no different than buying protective vests for personnel or new sets of wrenches for the maintenance department."
Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announced that in alignment with their ongoing policy to certify products to North American standards, the Trilock 3-arm tripod turnstile models have been tested and certified to conform with UL (United Laboratories) Standard 294 and CAN/ULC S319 for Canada. UL Standard 294 and CAN/ULC S319 (the harmonised standard in Canada) are the prevalent industry standards for ensuring the safe operation of access control equipment in the United States and Canada. While all of Boon Edam’s products currently conform to CE (the European Union standard of safety and operation), the company continues to invest in UL certification for all door and turnstile products sold in the Americas to align with North American standards and ultimately streamline installation for their customers. Preventing tailgating in traffic conditions The 3-arm turnstiles rugged construction has provided a dependable way to deter tailgating in traffic conditionsThe Trilock 60 and Trilock 75 waist-high turnstiles have been a pair of reliable workhorses since the 1980s when they were built by Tomsed Corporation, a US-based company acquired by Boon Edam in 2005. These 3-arm turnstiles have been installed to control traffic in a wide variety of applications in the Americas including amusement parks, stadiums, public transit and universities. For many years, their rugged construction has provided a dependable way to deter tailgating in abusive traffic conditions, both indoors and out. Optional features like colour finishes, platforms and wheels, and coin collectors allow organisations to customise the tripod turnstiles to fit any lobby or brand. UL-certified and tested products “Today’s business climate places a premium on risk mitigation and Boon Edam has always emphasised safety around the globe,” says Greg Schreiber, Senior Vice President of Sales at Boon Edam Inc. “When our products conform with UL standards, our North American customers can know that a well-established, 3rd-party has rigorously tested them and confirmed they operate safely at any location.” UL was founded in 1894 and today helps companies demonstrate safety and confirm compliance. Services offered by UL include: inspection, advisory services, education and training, testing, auditing and analytics, certification software solutions, and marketing claim verification.
You are not alone: operators everywhere are asking themselves what are they going to do? How are they going to get back to business, and fast? How are they going to cost-effectively operate with all the new safety requirements that have arisen as a result of COVID? How are they going to ensure it all gets done for the safety of customers and staff? How are they going to protect their brand from the negative exposure of being identified as a property with a reputation for COVID? The economic impact of COVID is expected to hit brick and mortar businesses the worst, as their businesses are dependent on people being physically present. According to a recent report by RBC, it is estimated that 70% of Americans expect to avoid public spaces, 57% of Canadians will be unwilling to attend conferences without a vaccine and 63% of people will prefer to drive vs fly. This means, that for those of you in the business of travel, conferences, co-working spaces, retail stores, museums, art galleries, restaurants, sports arenas, hotels, cruises, airlines, resorts, theme parks, long-term care, education, etc. in the blink of an eye your approach to on-site safety just changed. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitisation To get back to business and operating at full capacity after COVID, operations must find a way to eliminate the fear, uncertainty and doubt in the minds of their customers and employees. The affect of COVID-19 on safety and security To safely get back to business, the Centers of Disease Control and Prevention (CDC) emphasis that all operations need a pandemic response planJust like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budget. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitisation, the lines between the security and maintenance just blurred. From customers, to employees, to government regulators, to management, the focus is now on operations and the sanitisation policies, procedures and actions of the team. To put this change of priority into perspective, six months ago, sanitisation was not top of mind for people. Why, because it was not a life or death issue, we had other first world problems to garner our attention. From an operations perspective if we enabled a sanitisation issue to become significant enough to impact the safety of customers and staff and therefore the brand, then that was an operational choice versus a mistake. Standards for sanitisation Just like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budgetThe issue is, today while the operating priority of sanitisation has significantly increased, it is not measured and managed to the same standard as the other safety and security concerns across a business. Also, important to consider, while people may not hold an operation liable during this first wave, we can guarantee they are not going to be as understanding during the second wave or a future pandemic. To safely get back to business, the Centers of Disease Control and Prevention (CDC) and the Occupational Health and Safety regulators emphasis that all operations need a pandemic response plan and should follow these simple guidelines: Develop your plan Implement your plan Maintain and revise your plan While this sounds simple enough, keep in mind that requirements are constantly evolving and will continue to do so for the foreseeable future, or at least until all the research is in. To create an emergency response plan for a pandemic, properties must first determine what needs to be sanitised. The current requirements dictate that most surfaces and objects will just need a normal routine cleaning, it is only the frequently touched surfaces and objects like light switches and COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-havedoorknobs that will need to be cleaned and then disinfected to further reduce the risk of germs on surfaces and objects. The challenge is when you step back and consider what people touch in a day; the list quickly grows. After only 30 minutes, I easily came up with a list of over 60 items that one could call ‘high touch’! If you think about it, the list is extensive; telephones, doorknobs, drawer handles, counters, pens, keypads, computers, etc. and the list is only going to get longer as the research comes in. The challenge is when you step back and consider what people touch in a day; the list quickly grows Operating efficiency If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper and filing cabinetsTo scope the impact on operations as part of the plan, we must then find and identify all of those high touch things across the property. If we then combine that with the fact that CDC requires that all high touch locations must not only be cleaned more often, but that they also require that each location is first cleaned with soap and water, and then disinfected for one minute before finally being wiped down. This means a one-minute task just turned into a 4-minute task, that must now be completed multiple times a day. From a resourcing perspective this adds up quickly, and operating efficiency must be a priority. Not to mention it is going to get very complicated to measure and manage especially. Post COVID rules Getting back to business is going to be complicated; lots to do, lots of moving parts and no technology to help. The fundamental challenge to keep in mind is not that the sanitisation requirements have evolved, the real issue is that for most businesses this area has been left unchanged for generations. Still today most rely on checklists, logbooks and inspections to manage the responsibilities of our front-line workers, which might have been fine before COVID. Post-COVID the rules have changed and so should the approach to managing physical operating compliance on the front lines. COVID like most physical operating requirements is tactical, detailed and specific; broad strokes, the honor system and inspections are not going to cut it. The digital transformation COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-have. If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper, filing cabinets filled with checklists, never to be seen again. Only with the right data can we significantly improve the operational decisions necessary to accelerate our return to full operating capacity. At the end of the day, to fully recover, operations must eliminate the fear, uncertainty and doubt in the minds of customers and employees, only then can we really get back to business.
Biometric identification technologies today are becoming pervasive. Many smartphones offer fingerprint unlock options, and most organisations have at least considered the technology as a solution for their identification and access needs. While biometrics have dramatically improved in the past several years to deliver faster, more efficient and more secure solutions, not everyone is ready for the change. New York MTA case study But does that mean that organisations need to hold off on implementing biometric solutions? Or do they need to ‘force’ it upon users? A historic case study provides an excellent example of how to implement a new technology with millions of people, under pressure, allowing users to adapt slowly and the organisation to reap the benefits. In 1953, New York Metro Transit Authority (MTA), one of the world’s largest mass transit systems, began using tokens as payment for subway rides – a solution to engineers’ problem of creating a machine that could accept different types of coins for the new 15-cent fare. This technological advancement that may seems almost archaic today, served the MTA well for 40 years before the introduction of the MetroCard - a lighter, more automated solution. Technology adaption works Yet, the MTA, despite positive results from its first implementation in 1993, had both the older tokens and the new MetroCards in place, simultaneously for a full decade until 2003. This allowed “early adopters”, who understood the advantages of the MetroCard, to switch over, while allowing those that preferred their ‘trusty’ tokens to continue using them. In 2003, when tokens were finally phased out for a MetroCard-only system, only a small percentage of commuters were still using tokens; most had realised the significant benefits to the card and had switched over of their own volition. The MTA example serves as a model for how technology adoption works. From tokens to MetroCards, fax to email, landlines to cellphones –there is a distinct process new technologies go through as they are introduced and ultimately adopted by the public. Biometric technologies are no different. Yet, organisations must find way to implement new biometric systems that simultaneously provide organisations with the significant advantages biometrics offer, while ensuring that users are given time to adapt to and adopt the new technology. Let’s look at a few practical strategies for biometric adoption: 1. Optional, with added value Many facilities, such as airports, stadiums and theme parks, already use biometric technology to create ‘express lanes’ to save time and improve efficiency. Frequent fliers, VIPs and season ticketholders can enjoy faster and more personalised service with biometric identification solutions. These users can still opt to be identified the old-fashioned way, with an ID card or ticket, but doing so means they will have to line up and wait their turn as the old methods are much less efficient than biometrics technologies. Airports, stadiums and theme parks already use biometric technology to create ‘express lanes’ to save time and improve efficiency Biometrics can also be used to improve the customer experiences, or create more tailored, personalised programs. For example, the ICER (Industry, Culture, Education and Recreation) Innovation Center in the Netherlands implemented biometric visual identification technology to create customised experiences for museum visitors that were fun and interactive. Visitors could choose not to take part in the biometrics-enhanced visit and experience the baseline version of the museum, but by utilising the biometric system, museum goers are offered a tailored experience where exhibits and information are presented based on what a visitor has already seen in the museum. 2. Start with biometrics in optional locations Not all services or locations in a corporate setting are mandatory for employees to visit. For example, employee centers or health and wellness facilities are social settings for individuals to relax and connect. Implementing biometrics-based identification solutions in these types of settings allow employees to interact with the new technology in a low-stress environment and only if they choose to. For example, companies can provide an option for employees to pay for meals at corporate cafeterias using biometric identification, saving break time for those who choose to adopt the technology and enabling them to skip longer payment lines. This has the added benefit of reducing fraud resulting from lost or stolen ID cards. 3. Educate users in advance To ensure smooth deployment and adoption of biometric technology – whether partial or full – it is important to ensure that new users are educated on the new technology in advance of its deployment. For example, employees may have privacy or data security concerns. It’s critical that organisations clarify that the data being collected is kept private and secure. This information can be imparted in several ways. Organisations should be as transparent as possible and provide employees with enough information to address concerns. A Town Hall meeting can be held to explain benefits of the technology and answer questions that new users might have. Providing educational materials to new users, such as letters or videos that explain the new technology can put employees at ease. Make sure to outline how data privacy will be ensured as well as the benefits that employees stand to gain. Have management lead by example and be the first to enroll in the biometrics system. This can help inspire confidence and trust in the system. Make implementation competitive and fun. This can help users who aren’t as excited about the technology take part and learn about it. Implementation of biometric technology can still allow individuals in an organisation a choice of whether or not to partake. Over time, most people tend to adopt new technology by choice if it saves time and makes life easier. When considering biometric systems, keep in mind that it doesn’t necessarily require full adoption now and can coexist with other systems until users feel comfortable with the system, and recognise the benefits it provides.
Security and systems integrators across the nation are recommending and providing long-term security solutions to their customers. But when it comes to physical security entrances, integrators can easily fall into the trap of simply fulfilling an end user’s exact request without much pushback. Why? We believe the complexity and variety of entrances available makes it difficult to consult on the best solution, but also because there are a lot of assumptions at play. 1) Ask questions to determine the correct security entrance solution There is confusion in the security industry on the meaning of the word, “turnstile.” End users, when requesting a solution, tend to use the word “turnstile” to describe anything from an old fashioned, 3-arm turnstile to a high-tech optical turnstile to a security revolving door. We encourage security integrators to ask questions to discover how their clients want to mitigate the risk of unauthorised entry or “tailgating.” This can help determine the correct security entrance solution to meet the end user’s goal and budget. By asking the right questions and offering true solutions, you can enhance a relationship built on trust and consultation leading to potential repeat business. Below are four physical security goals—crowd, deterrence, detection, and prevention—accompanied by the type of “turnstile” and its capabilities. This breakdown can help the integrator to confidently address an end user’s request for a “turnstile,” and then recommend a solution that truly fulfills their security goals. 2) Explore options for crowd control Typically seen in stadiums, amusement parks, universities, and fitness centres, tripod turnstiles are considered a low security solution for crowd management. Designed for counting employees or slowing down high traffic volume to collect tickets or payments, tripod turnstiles are built to withstand the most abusive of conditions. Here’s what security integrators should know about tripod turnstiles: Low capital cost, but high annual operating cost due to needed 24/7 guard supervision Lack of sensors can lead to defeat – turnstiles can be crawled under or jumped over without alarm/notification to guard staff Little to no metrics capabilities available – no sensors or alarms if defeated High throughput, handling 30 persons per minute in one direction Full height turnstiles are a tall, robust solution for perimeter fence lines, metro stations or parking garages 3) Choose an effective deterrent A physical deterrent to infiltration, full height turnstiles are a tall, robust solution for perimeter fence lines, metro stations or parking garages. While full height turnstiles do physically stop tailgating (an unauthorised person following someone in the next compartment), they have no means to prevent piggybacking. Two people in collusion can gain access through the full height turnstile by badging once and then squeezing into the same compartment. Here are some other things to note about full height turnstiles: Low capital cost, low annual operating cost Guard supervision is up to the user Little to no metrics capabilities available – no sensors or alarms if defeated Moderate throughput, handling 18 persons per minute in one direction 4) Ensure your chosen turnstile can detect tailgating A staple in lobby security to accommodate visitors, optical turnstiles utilise complex sensors to detect a tailgating attempt. Most models available today offer sliding or swinging barriers. A very common assumption in the security industry is that optical turnstiles prevent unauthorised entry, which isn’t true. In fact, once the barriers are open, a second user can slip through. Or, in the case of a wide lane for disabled use, two people can walk through side by side. In either case, an alarm is generated and supervision is therefore essential in order to respond swiftly. The cost of 24/7 supervision must be factored into the security budget. Here are some other points to make note of: Moderate capital cost, but high annual operating cost due to need for 24/7 guard supervision Sensors detect tailgating and sound an alarm for post-tailgating reaction, but turnstiles can still be defeated Moderate metrics capabilities available (for example, # times tailgating occurred, passback rejection) High throughput, handling up to 30 persons per minute in one direction 5) Determine prevention tactics for staff and visitor safety The entry solution of choice for Fortune 1000 companies, security revolving doors and mantrap portals completely prevent tailgating due to their working principle, ensuring the safety and security of staff and visitors. Commonly used at employee-only entrances, security doors are an unmanned entrance solution that cannot be defeated; sensors in the ceiling prevent tailgating (following in a trailing compartment). Optional piggybacking detection systems are also available (preventing two people in the same compartment from entering). The benefits of utilising a truly unmanned door are unparalleled: guard staff can be reduced or reallocated, and this entrance offers an ROI of just 1-2 years. Here’s more information security integrators should know about security revolving doors and portals: High capital cost, low annual operating cost due to no required guard supervision Sophisticated metrics capabilities available, allowing the end user to prove the value of their security investment Security revolving doors = 20 persons per minute, simultaneously in two directions; Security portals = 6 persons per minute in one direction Biometric devices and bullet-resistant glass can be incorporated for an even higher level of security As we’ve demonstrated here, “turnstile,” in the eyes of an end user, is a complex term that can range from a low security, crowd control solution to a high security, tailgating prevention entrance. Security integrators need to first accurately determine the security goals of their customers and then break down the “turnstile” barrier of confusion to recommend the best solution for fulfilling those goals.
Gunshot detectors use digital microphones installed on (or in) buildings or along streets that listen for evidence of gunshots, provide near instantaneous notification, triangulate the location of shooters and direction of a shot, detect the type of gun and ultimately aid in catching fleeing suspects and solving crimes. Gunshot detection is just one technology playing a role in the larger trend by city agencies to improve core city services. Cities are turning to what are referred to as ‘smart city’ solutions – new, innovative technologies that improve and maintain a high quality of life and ‘liveability’ for citizens. Several cities in the United States have implemented gunshot detection systems. Identifying and deterring gun violence ShotSpotter, a provider of gunshot detection solutions that help law enforcement officials and security personnel identify, locate and deter gun violence, announced that seven new cities have deployed ShotSpotter technology in their communities. Gunshot detection systems can shorten the response time in an active shooter situation The new cities include Cincinnati, OH; Jacksonville, FL; Louisville, KY; Newburgh, NY; Pittsfield, MA; Syracuse, NY and St. Louis County, MO – joining the more than 90 jurisdictions that rely on ShotSpotter to ensure a fast, accurate response to gunfire incidents. Three existing ShotSpotter cities, New York City, Chicago and Birmingham have also recently expanded their coverage areas. Gunshot detection systems can shorten the response time in an active shooter situation. Early detection should be a primary aim, second only to prevention. Security professionals must be part of both of these areas, working in partnership with relevant administrators, local government, law enforcement, first responders and the community to help prevent and better respond to gun violence. Gunshot localisation solution In addition, active shooter events – large or small – are almost always sudden and unexpected, which places a burden on security personnel to manage these risks without creating a prison-like environment. A gunshot localisation solution can turn a video camera system into a real-time safety system in the event of an active shooter A gunshot localisation solution can turn a video camera system into a real-time safety system in the event of an active shooter. Called ShotPoint, the system is completely automated. Working with a video management system (VMS), it can enable a video image of an active shooter to be provided in seconds based on the location of a gunshot. ShotPoint is a network of sensors which can be mounted on walls, ceilings, streetlight poles or other indoor or outdoor locations. Using a ‘sensor mesh approach’, ShotPoint reliably detects and localises the source of gunfire; ranging from small handguns to high caliber rifles. The system can cover large indoor or outdoor areas such as schools, office buildings, retail centres, campuses, and parks. Accurately provides gunshot location Each sensor has an array of four acoustic channels (microphones) that can locate the source of a gunshot sound, the time of arrival and the time distance of arrival. ‘Hearing’ shots from several vantage points (using multiple sensors) enables the system to take into account the angle and time of the sound, which vary in different environments, thus accurately providing the location of the gunshot. A ‘fusion processor’ box (at the edge) listens to the various sensor nodes and computes the location of the gunshot, relative to a floorplan and/or based on global positioning system (GPS) location. In an outdoor location, additional information may also be inferred, such as the trajectory of the gunshot and/or the calibre of the firearm.
Evolv Technology announced that Hersheypark® is using Evolv’s artificial intelligence (AI)-based, touchless security screening system as part of the much-loved theme park’s robust COVID-19 safety measures. Hersheypark was originally created by businessman and philanthropist Milton S. Hershey more than 110 years ago as leisure grounds for employees of Hershey's Chocolate Factory. Embodying the passion of its namesake, the park is dedicated to its global reputation as a safe, fun family destination offering something entertaining for everyone, regardless of age. Hersheypark welcomes millions of guests annually and was recently honoured by the 2020 USA TODAY 10Best Readers’ Choice awards. Evolv Express™ Using AI software and powerful sensors, Evolv Express™ can screen up to 3,600 people per hour Evolv is involved in the digital transformation of physical security, one that is touchless and addresses the ‘new normal’ threat of pandemic viruses as well as concealed weapons. Using AI software and powerful sensors, Evolv Express™ can screen up to 3,600 people per hour - 10 times faster than legacy approaches such as metal detectors, hand wands and manual inspections. The system enables Hersheypark to facilitate social distancing at its security checkpoints while minimising person-to-person interaction-requiring no stopping, no emptying of pockets or removing bags. Park guests simply walk through naturally, alleviating potential long lines at their entrances while greatly reducing contact between guests, employees and security staff. By using Evolv Express, organisations have been able to optimise the performance of their security teams while reducing screening expenses by as much as 70%. Renovated main entrance Following state mandates related to the pandemic and an abundance of caution, Hersheypark’s opening was delayed until July 3, which marked the debut of the park’s completely renovated main entrance designed to provide a stress-free, welcoming experience for guests. A component of a 23-acre “Hershey’s Chocolatetown” development and park expansion, the Evolv Express systems are located at Hersheypark’s new main entrance. Health and safety The health and safety of our guests, team members and our community are core to our brand" “Hersheypark prides itself on providing family fun in a clean, green and safe environment where our guests can relax and enjoy the day together,” said Garrett Gallia, vice president of communications and corporate relations at Hershey Entertainment and Resorts. “The health and safety of our guests, team members and our community are core to our brand and our most important commitment to all those who choose to honour us with a visit or work as a member of our team. Using Evolv’s touchless security screening platform is a perfect example of Hersheypark’s forward-thinking application of digital technology. Evolv Express is designed to grow with us to meet the current and future safety needs of our guests and employees, which we view as a significant benefit over traditional solutions.” Response to Evolv Express at Hersheypark has been uniformly positive. Guests welcome how rapid and unobtrusive the process is while making them feel even safer. Optimising staff resources The park’s security professionals emphasise how easy it is to learn and use the system The park’s security professionals emphasise how easy it is to learn and use the system while optimising their staff resources. With metal detectors, it typically takes the park four to five seconds per person for the screening, regularly followed by hand searching of bags or other personal items. With Evolv Express, most guests now stroll through at their normal pace not even realising the screening process is occurring and then begin their day of fun and relaxation. The park’s security team estimates a four-to-five times improvement in the number of guests screened per hour using the system when compared to metal detectors or other dated approaches. The frictionless experience that precludes unnecessary physical contact registers high on the list for everyone. Security screening process Our guests and security staff have been pleasantly surprised at the speed of the touchless screening experience" “We knew our former security screening process would provide challenges in the pandemic environment,” said Jason White, managing director of corporate safety and security at Hershey Entertainment and Resorts. “We’d already been evaluating how we could improve on our guest screening process and had piloted Evolv Express last fall because the system could accommodate thousands of people an hour in a frictionless, no-stop flow. As we began formulating the security screening aspect of our pandemic reopening strategy, it was clear that Evolv Express was the best solution that could meet our requirements. Our guests and security staff have been pleasantly surprised at the speed of the touchless screening experience that largely eliminates manual bag checks. The responsive customer support and working relationship we have with the Evolv team is just as phenomenal as their product.” Touchless security screening Deployed worldwide, Evolv’s touchless security screening systems have been used to screen more than 50 million individuals in an expedient, respectful manner. In addition to Hersheypark, customers include Six Flags Entertainment Corporation, L.L. Bean, Wynn Las Vegas, Georgia Aquarium, Set Jet, Oakland International Airport, two South Carolina school districts, the Biltmore Estate and hundreds of others. “Navigating the path to reopening requires an employee-and-customer-first commitment to safety, combined with the vision to embrace new policies, procedures and technologies,” said Evolv Technology Chief Executive Officer Peter George. “Hersheypark embodies that approach and it has been wonderful to see their security leaders like Jason White helping peers at other venues understand what’s required in this new normal. We’re thrilled to be working with such a visionary team.”
Intelligent Light Detection and Ranging (LiDAR) sensors from OPTEX, global sensor manufacturer and supplier, are at the heart of a new security access control solution that is helping to protect endangered elephants at the Mount Kenya National Park in Kenya, Africa. Countering the threat of poaching Mount Kenya is the second largest mountain in Africa, and the UNESCO (United Nations Educational, Scientific and Cultural Organisation) listed National Park was established to protect the mountain, which is a water tower for the surrounding area and whose forest reserves and surrounding areas provide refuge for a vast array of wildlife, of which there is a large population of elephants, estimated at around 2,500. Despite the numbers, the animals are under constant threat from poachers Despite the numbers, the animals are under constant threat from poachers. The changing geography of the region and the proliferation of agricultural farms have also resulted in increased incidences of human-elephant conflict, with the elephants causing damage to the fencing and property that surround these farms when trying to re-enter the park. Elephants' access control system Instarect Limited, a security fencing solutions provider based in Nairobi, was approached by the Mount Kenya Trust – a non-profit organisation running conservation projects for the forests and wildlife of Mount Kenya – to design and install a new elephant access control system within the three elephant ‘corridors’. The corridors are designed not only to keep the elephants protected but also allow them to re-enter the park safely and securely, without causing any damage to the fencing or farmland. Instarect selected OPTEX’s intelligent RLS-2020 LIDAR sensors as an integral part of the project. Solar powered gates and CCTV cameras installed In conjunction with new solar powered gates and CCTV cameras that have been installed, the RLS-2020 sensors, with a 20x20m detection range, are being utilised to detect the elephants as they approach and automatically open the gate for them. The sensors have been programmed to only detect elephants and will not open for smaller animals or humans. When the elephants trigger a gate to be opened, authorised park rangers are immediately notified via an SMS and are then able to view the CCTV cameras on their phone to check whole herd of elephants have re-entered the park safely. The rangers then send an SMS to close the gate. REDSCAN RLS-2020 sensors The new system is working well, the elephants are very intelligent and have quickly adapted to these new gates" Ebrahim Nyali, Security Solutions Designer at Instarect Limited, says “the new system is working well, the elephants are very intelligent and have quickly adapted to these new gates. They have learned to wait for the gates to open for them to re-enter the park and do not try to enter with force.” Masaya Kida, Managing Director of OPTEX EMEA, says “the REDSCAN RLS-2020 Series provides enhanced sensor detection in even the most challenging environments and easy integration with any video security solution. These sensors are intentionally designed to create customised detection area and set a wide range of target sizes. This flexibility allows it to be used for many different and sometimes unusual applications; the elephant detection is a perfect illustration of that.” Advanced sensor technology Masaya adds, “We are pleased and proud to be chosen to work with Instarect Ltd. on this important project and that our leading sensor technology is helping to protect the elephants & reducing human wildlife conflict around the Mount Kenya National Park”. OPTEX Co., Ltd is a globally renowned manufacturer of sensing technologies for a number of sectors, ranging from security, entrance systems and factory automation to measuring instruments and transportation safety.
ARST is a public transportation company in Cagliari, Italy. The company operates a massive fleet of about 800 public buses throughout the island of Sardinia. During the vehicle modernisation process, the company decided to deploy new centralised CCTV systems to enhance the security level of passengers and drivers. Challenges First of all, the low-definition images captured by the original surveillance equipment cannot meet the company’s advanced monitoring needs. Second, the bus driver could not achieve point-to-point communication with the command centre in real-time. In addition, in case of an accident, there was no emergency button on the bus before to report the emergency to the command centre. Solution To help ARST revamp its bus security system, a customised Dahua mobile solution consisting of more than 3,000 cameras and 750 MXVRs, Panic Buttons, DSS integrated platform as well as other accessories was employed. The data collected from the front-end cameras are integrated in the control room via DSS4004, where emergency calls, geo-localisation of vehicles and statistics can be managed. Video recorder MXVR6212 supports real-time vehicle location tracking and monitoring, GPS and video can be uploaded via a wireless network Each bus is equipped with a Penta-hybrid video recorder MXVR6212, 4, 6 or 8 HAC-HDBW2241F cameras and panic buttons. The main features of the systems are data encryption, people counting, hot spot, router 3G/4G, dynamic management of the LCD monitor on board and geo-localisation via the DSS app. As the first mobile XVR adopting HDCVI/AHD/TVI/CVBS/IP signals, MXVR6212 can achieve 1080P high-definition real-time recording. It supports real-time vehicle location tracking and monitoring, and all information such as GPS and video can be uploaded via a wireless network – 3G/4G/WIFI. In addition, the device can also support the connection of various accessories, such as card readers, fuel sensors, and emergency buttons. Furthermore, it has passed EN50155/ISO16750 to meet the requirements for mobile use. Other than the city bus, this device can be used in various applications, such as school buses, taxis, police cars, trains, trucks, etc. Mobile camera The 2MP HAC-HDBW2241F-M-A mobile camera is designed with a shock-proof compact case, which makes it convenient to be installed and adaptable to various applications. Boasting the strengths of the Dahua self-developed HDCVI technology, the camera offers high-quality images and ensures real-time transmission. Also, it adopts a high-performance sensor to provide incomparable performance even under extreme lowlight environment. The Starlight feature allows capturing of more details and recognising accurate colours at night or in scenes with limited illumination. DSS platform At the control room, Dahua DSS platform was utilised to control and manage the mobile devices deployed on the bus. It displays real-time location, speed, direction of mobile device, playback device’s history location, and supports alarm for over-speeding, entering and leaving the E-FENCE. Aside from central management, the Business Intelligence feature of Dahua DSS platform also allows the user to export Heat Map reports and people counting statistics, helping operator companies to optimise the driving route to generate more profit. Benefits With upgraded Dahua system, the command centre can communicate with every single vehicle of ARST Bus Company in real-time, enabling them to deliver instructions to the driver, allowing the driver to report immediately to the command centre in case of an emergency through the panic button, and ensuring the safety of passengers and drivers. The Dahua mobile solution with high-definition monitoring performance reduces theft and robbery on buses and enables bus companies to collect accurate information about traffic flows and automatically download data to assist efficient and profitable operations. The Dahua mobile solution mounted onboard has been proven to be highly efficient and reliable, which were also applied in two other Italian bus companies: AMAT Bus Company in Taranto and AMTAB Bus Company in Bari.
Village Roadshow Theme Parks (VRTP), Australia’s largest theme park operator, provides some of the most thrilling entertainment rides and slides available anywhere in the world. With its headquarters located on the Gold Coast, Australia’s holiday playground, it operates: Warner Bros. Movie World Wet ‘n’ Wild Water World Australian Outback Spectacular Sea World Paradise Country Sea World Resort and Water Park Over 5 million visitors per year, from families to thrill seekers, flock to this world of fun with action-packed shows and rides, marine and animal attractions, and adventure across seven large scale properties. Monitoring from Command Centre This enables monitoring from the Command Centre in the Gold Coast over all seven sites streamlining operationsWhen it comes to security, VRTP have always chosen access control and perimeter solutions supplier Gallagher as their long-term partner. A relationship that began in the mid-1980s, has grown to meet the expanding demands of each park. VRTP recently opened a new Wet ‘n’ Wild in Sydney, New South Wales, in December 2013. Two new parks based on Sea World and Wet ‘n’ Wild are currently under construction in Hainan, China. Wet ‘n’ Wild Sydney, opened to the public in December 2013, demonstrates Gallagher’s ability to extend security coverage across States, with its scalable and flexible solution. This enables monitoring from the main Command Centre in the Gold Coast over all seven sites streamlining operations. In the event of power loss from the main controller in the Gold Coast, Sydney sites have their own server backups to continue operations as normal. RFID wrists bands for staff access The model that VRTP and Gallagher have designed enables various operator levels to have separate divisions for creating cardholders. Different operator levels have authorised access to develop card holders for their sections. There are approximately 3,000 cardholders at all parks and growing. Wet ‘n’ Wild Sydney is the first Village Roadshow park to deploy staff RFID wrists bands that give them access to areas restricted by the public. Command Centre technology has given VRTP total site security across all parks VRTP’s guard workforce has been complimented by the Gallagher system working seamlessly together. Command Centre technology has also given VRTP total site security across all parks; within a year saving park operations approximately 20 hours a day in labour costs. Better visibility of services Gallagher delivers building automation and control through a high-level interface that provides strong communication between Gallagher Command Centre and the theme parks’ building systems. This has enabled integration to seven main panels and sub panels across the group giving security staff better visibility of all services, at all times. Efficiencies in alarm generation have improved with automatic escalation to the necessary staff member in a timely manner. Key industry challenges Health, safety, risk mitigation, and public relations Preserving assets and ambience Using integration to save costs and improve security efficiencies Gallagher technology used Gallagher Command Centre Gallagher T-Series Access Control Readers Gallagher high level video integration – more than 250 cameras Protection of marine animals Gallagher’s integrated security solution provides continuous surveillance across the parkAnimal safety and care is critical. Sea World is Australia’s premier marine park, with over 25 hectares (55 acres) of land. With a range of dolphins, seals, sharks, polar bears, and other marine life – their safety, and the reputation of Sea World, must be preserved. This also includes protecting Australian Outback Spectacular and Paradise Country animals and wildlife. Alongside video and alarm integration, Gallagher manages all primary entry points into parks. Once inside the parks, it manages restricted zones which include secured enclosures, particularly important for Sea World. Gallagher’s integrated security solution provides continuous surveillance across the parks, capturing any incidents which may occur on site. This is particularly important for Wet ‘n’ Wild water park which faces increased risk due to the nature of the environment. Wet ‘n’ Wild has been one of the group’s most successful theme parks with a growing attendance of approximately 1 million visitors every year. Investing in robust integrated system The VRTP security team has the ability to monitor and control from one locationVRTP are continually looking for ways to improve park operations, infrastructure, and processes to meet the needs of visitors and staff. With security taking a precedence in the last five years, VRTP made the decision to invest in a robust integrated system that to the public eye would go unseen. Gallagher’s strong history of service and the scope of their integrated security solutions gave VRTP confidence in selecting Gallagher for their upcoming internal infrastructure developments. With 250 cameras located discretely around all seven of VRTP’s properties, integrated back to the central control platform Gallagher Command Centre, the VRTP security team has the ability to monitor and control from one location. Intruder alarm management solution The integrated system plays an important role in securing the site overnight from would-be intrudersIn the Village Roadshow Studios, much importance is placed on securing assets, and protecting the privacy of high-profile guests. The Studios have attracted projects with a combined budget of around 2.5 billion dollars. There are eight large sound stages covering 10,844m2 (116,727 sq. ft), confirming it as one of the largest studios in the Southern Hemisphere. With intellectual property and assets that must be protected, the Gallagher 24-hour camera integration and intruder alarm management solution play a key role in protecting staff, visitors, and monitoring employee cash handling and service. The integrated system also plays an important role in securing the site overnight from would-be intruders. Duress alarm monitoring is a central integration used by security staff with 70 alarm zones across all parks. In the event of an emergency, a wireless help-call system can identify back to the Command Centre the name, description, and location via a detailed site plan for each park. This is a vital security element for protecting captive mammals and animals, and IT infrastructure.
Dundee’s rejuvenated waterfront has breathed new life into the city, and not far from the new V&A Museum building is Foxlake Dundee, an exciting new water sports facility. Taking advantage of the regenerated docks area, Foxlake Dundee offers cable wakeboarding – where boarders are propelled by an electric cable rather than a boat – paddle boarding and Scotland’s first urban Aqua Park. Hikvision thermal video solution Foxlake Dundee was the second Foxlake water park to open, following the very successful adventure park in Dunbar, East Lothian, on the Scottish coast. The Dundee facility, which opened fully in summer 2018, includes a large floating assault course, which has proven hugely popular with visitors, featuring huge obstacles, slides and rafts, and a giant 3.5m inflatable tower known as ‘the Mountain’. Unfortunately, due to its city centre location, the assault course and the wider facility was likely to be something of a magnet for unauthorised activity, primarily of the inebriated variety, explains Zak Hegarty, Foxlake Dundee’s manager. “Because of our location, right in the heart of Dundee city centre, we’re quite near a lot of pubs,” Hegarty adds. “And sometimes a 3.5m floating inflatable tower looks pretty inviting to someone with a quantity of ale in their system – it looks like an irresistible challenge.” Remote HD CCTV monitoringI introduced myself as I saw they were opening and was invited initially to look at a CCTV system" The concern was that accidental or deliberate damage or vandalism to the equipment was a real risk – and along with that came the danger of injury or worse to those attempting to exploit the park, at night, in the dark, unsupervised on the water. Hegarty’s first instinct was to investigate the option of manned guarding: having a security officer on-site during those out of hours periods overnight when the facility was at its most vulnerable. But an approach from Brian Davidson of Webster Security & Fire was to change his mind. Davidson had noticed the development in the docklands with interest. He approached Hegarty to see if Webster Security & Fire might be able to help with securing the site. “I introduced myself as I saw they were opening and was invited initially to look at a CCTV system,” Davidson says. “This then blossomed during further conversations into a proactive, remotely monitored CCTV solution. They were looking at going down the route of employing manned guarding for when the site was closed, but we thought this would provide a cost-effective and workable solution that offered the same level of protection.” GJD motion detectors The challenges presented by the Foxlake Dundee site were not insignificant. The system needed to be remotely monitored and based on some form of movement detection – on a site which itself was constantly moving, due to the changing tidal water levels. Davidson and Webster Security & Fire got in touch with Hikvision in Scotland and together they designed a solution to meet all of Foxlake’s needs. The centrepiece of the system proposed by Davidson and Webster Security & Fire was the use of Hikvision thermal cameras to detect activity on the jetties. This is complemented by the use of GJD motion detectors and Hikvision cameras to pick up movement on approach areas, further Hikvision cameras which monitor the internal office reception areas, and additional Hikvision cameras providing a security, health and safety and management overview of the both the assault course and the paddle and wakeboarding facility areas. A public address tannoy system is also connected to the surveillance solution. Hikvision thermal bullet cameras The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view – so a human body is always visible as hotter than its surroundings, particularly in a marine or waterfront environment. Hikvision’s thermal cameras also utilise behaviour analysis technology, so figures moving into specific zones in the image can automatically generate alarms. The advantage of thermal cameras for a water-based site like Foxlake is that they can operate in all weather conditions – they’re not impeded by fog, mist, heavy rain, snow or other environmental factors, the sorts of conditions which could severely impede even the most advanced of conventional cameras. Hikvision 8-channel DeepinMind NVRs The other cameras in the Foxlake Dundee system benefit from Hikvision’s Darkfighter technology, allowing for video monitoring and recording in even the lowest of light conditions. And the whole solution records to a Hikvision 8-channel DeepinMind network video recorder, which utilises powerful AI technology to learn to filter out false alarms and accurately raise alerts. In the evening, after normal operating hours, the site is locked up and alarms are set. It’s then remotely monitored by the Corps of Commissioners, who are alerted when the thermal cameras or motion detectors pick up any movement on the site. Operators check the live cameras to confirm that intrusion has occurred. If an intruder is detected, they immediately contact Foxlake management via phone, and are also able to contact police if required. At the same time, the Corps operatives can use the PA system to issue warning announcements to allow the intruders to know they are being monitored. The effect is almost instantaneous, Hegarty says. Enhanced intrusion detectionThe overall reception for the video surveillance solution has been extremely positive “We’ve had three incidents since the system was installed,” he says, “and the response by the intruders is pretty remarkable. I’ve reviewed the footage and compared it to the time notification I’ve received a missed call on my phone: you can see the intruder on the video footage hear the warning, and then they’re off. They just leave straight away. It’s amazingly effective.” The overall reception for the video surveillance solution has been extremely positive. “We’re really happy with the system,” Hegarty says. “The video footage quality is very high and we’re glad we haven’t had to go down the manned guarding route, as similar facilities have done. We appreciate that Webster and Hikvision took the time and thought to design something that would work for us in our specific circumstances. Of course, the proof is in the performance, and the fact that a number of intruders have been quickly and effectively warned away is evidence that it is doing the job it was designed for.”
Nestled on the banks of the river Thames, Kew Gardens in southwest London is home to the most diverse collection of living plants anywhere in the world. At 330 acres in size, it’s London’s largest UNESCO world heritage site, and has a history stretching back more than 250 years. The Royal Botanical Gardens, Kew, attracts more than 1.6 million visitors every year, coming to see the 30,000 different kinds of plants, and to visit the Herbarium, which has over seven million preserved plant specimens. As an internationally important botanical research and educational institution, Kew’s library contains more than three quarters of a million books, along with more than 175,000 prints and drawings of plant life. 24/7 video surveillance coverage Kew Gardens hosts a wide variety of events throughout the year, including festivals, concerts and art exhibitions, as well as learning experiences for all ages and interests, in addition to the garden attractions. A need was identified to upgrade the existing legacy analogue CCTV system to one capable of transmitting and recording in true HDThe site is accessible via London Underground, Overground, buses and river services in summer, and the public can enter via four separate gates: the Elizabeth Gate, the Brentford Gate, Victoria Gate and the Lion Gate. There are also a number of other access gates to the gardens which are not open to the public. Because of the sheer volume of visitors and the multitude of public and trade entrances to Kew Gardens, the site requires around the clock video surveillance coverage, seven days a week. Analogue to IP CCTV system Kew’s CCTV control room operations team works to monitor the safety and security of the park, but a need was identified to upgrade the existing legacy analogue CCTV system to one capable of transmitting and recording in true High Definition. Security specialist firm The ITS Group was called in to help. The ITS Group is comprised of ITS Fire and Security, ITS Electrical, ITS Fire Training and ITS Building Services. The company has 20 years of experience within the fire and security industry, and provides CCTV, intruder alarms, barrier gates, security lighting, panic alarms, access control, and door and video entry, alongside a swathe of other services. ITS Group Director Tim Dyer said the Kew project required upgrading equipment in the Gardens’ security control room and providing site-wide cameras which can be used to view all entrances for both public and trade, as well as various strategic locations throughout the Gardens. Challenges in system installation The results were achieved in the process of implementing a Hikvision IP HD video surveillance systemThe massive 330-acre site is a huge area to monitor in itself, and Tim Dyer says the very public nature of the Gardens and its operations meant the actual video system installation posed some security continuity challenges. “Because the control room needed to be in operation 24/7, close co-ordination was required between ITS and the security team on-site,” he says. “We needed to maintain the CCTV in line with the changing site requirements on a daily basis. This, coupled with access issues and working in a public environment, was very challenging, and the fact that we were able to achieve such good results is testament to the close co-ordination between the site team and Kew security.” Those results were achieved in the process of implementing a Hikvision IP High Definition video surveillance system, which included new 43-inch and 22-inch HD monitors for the control room, along with new touchscreen network keyboards and joysticks. HD images in low light When there’s no light at all, the Darkfighter cameras switch to IR mode and record black and white images at 0 LuxControl room operators monitor images from a number of different Hikvision cameras. These include an initial 48 DarkfighterX network speed domes, which provide colour HD images in light levels as low as 0.001 Lux. That’s pretty dark. And when it gets darker still, they provide black and white images in light levels down to 0.0001 Lux. When there’s no light at all, the Darkfighter cameras switch to IR mode and record black and white images at 0 Lux. In addition, they offer 25x zoom capabilities and Deep Learning-powered target classification for automatic tracking and perimeter protection. They’re complemented by 29 Darkfighter 2 megapixel motorised varifocal lens cameras, 21 ultra-low light smart bullet cameras, and six low light smart cameras. Images are recorded to Hikvision 16-channel Turbo HD digital video recorders which support analogue, HD-TVI, and IP cameras, H.264, H.264+ and dual-stream compression, and can output at up to 4K resolution. Improved picture quality The Gardens now have a full HD system which can be expanded with additional cameras in the future"The resulting system is not only powerful and effective in the short-term but is purposefully planned to incorporate forthcoming changes. “The Gardens now have a full HD system which can be expanded with additional cameras in the future,” Tim Dyer says. “It allows them to take advantage of technology advances and newly developed functionality on any cameras or devices they add to the system in future.” Tim Dyer says the Hikvision system has revolutionised Kew’s video picture quality and functionality. “Making the change from an old analogue system to installing a new Hikvision IP system has transformed the Gardens’ picture quality, both during the day and at night,” he says. “The zoom facility is amazing and precise, and the reliability of them is second to none, making the work of the control room operatives a much easier role.” The HD surveillance system has been received exceptionally well by those whose opinion matters most: the security team at Kew Gardens. John Deer, Head of Security, said: “I am delighted with the installation of Hikvision cameras at the Royal Botanic Gardens, Kew. They are of the highest quality, which has enhanced the overall security across the 330-acre site.”
Round table discussion
Hospitality businesses work to provide a safe and pleasant customer experience for their guests. Hotels offer a “home away from home” for millions of guests every day around the world. These are businesses of many sizes and types, providing services ranging from luxury accommodations to simple lodging for business travelers to family vacation experiences. Hospitality businesses also include restaurants, bars, movie theaters and other venues. Security needs are varied and require technologies that span a wide spectrum. We asked this week’s Expert Panel Roundtable: What are the security challenges of the hospitality market?