Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announces the opening of three Service Centres in Washington, D.C., New York City, and Atlanta. Each Service Centre supports customers in the immediate surrounding states, making it easier to receive product installation services, planned preventative maintenance, and quick response to service calls on the East Coast. These service centres are strategically located in areas of the country where thousands of Boon Edam entry products have been installed in dense metropolitan areas. Potential security breach Revolving doors and security turnstiles are much like automobiles in that they require regular maintenance for the best performance and return on the owners' investment. The consequences of an out of order entrance can be significant to a business, ranging from user inconvenience and added costs all the way up to a potential security breach. To prevent these negative outcomes, Boon Edam Inc. continues to invest in the technical training and support of its network of dealers and partners across all the Americas to facilitate excellence in installation and service and prevent outages before they happen. As the number of Boon Edam entrance installations has increased over the years in certain metro areas, so has the need for technical expertise. Providing efficient support All Boon Edam service technicians work exclusively on Boon Edam entrances every day To provide efficient support to partners, resellers, and end user customers, the company is opening three new service centres, each managed by a Senior Technical Manager. All Boon Edam service technicians work exclusively on Boon Edam entrances every day and are intimately familiar with the latest configuration updates, parts requirements, and mechanical revisions. For the entrance owners and reseller partners in the service centre areas, this translates to a level of expertise that can quickly service or troubleshoot an entrance with minimum disruption or downtime. This model has proven successful and Boon Edam intends to continue to invest in this service and support model to ensure they provide an unmatched customer experience. Planned preventative maintenance Service is a key component of what they call, The Boon Edam Experience, says Al Vandine, Service Sales Manager at Boon Edam Inc. Their service centres allow them to better meet the high expectations of the customers and provide more onsite and installation support to their dealers and partners in those locations. Their stance is a proactive one; they can bring unmatched expertise, common parts kits and equipment to bear within a matter of hours for a service call, installation, or planned preventative maintenance visit. And they are dedicated and focused on Boon Edam solutions, which means they can resolve issues very quickly.
Boon Edam Inc., a global provider of security entrances and architectural revolving doors, announced that the company has hired a new Service Sales Manager and further expanded its national and enterprise sales teams to support continued strong demand for security entrance solutions in the Americas. With hundreds of entrance installations across the country, Boon Edam is committed to helping organisations keep their solutions running for many years with minimal interruptions. Al Vandine has come on board as a Service Sales Manager who will be recommending preventative maintenance and other service plans primarily in the New York City and Washington DC areas. Enterprise Accounts was an initiative started in 2013, and is currently managed by Greg Schreiber, Senior Vice President of Enterprise/Global Accounts. Access control systems Serving 20 years with Boon Edam in various roles, Glen has a great deal of knowledge when it comes to security entrances The team works in cooperation with Regional Sales Managers to ensure that enterprise customers receive superior service at all levels. Two new members were promoted from regional Business Development Manager roles to Enterprise Accounts Managers: Dave Whitis will cover the Southeast region and has over 25 years of sales and operations experience in the security industry, including an accomplished background in designing and implementation of access control systems. Dave has been with Boon Edam for 9 years and currently resides in Senoia, GA, a suburb of Atlanta. Glen Tracy oversees the Midwest Central region. Serving 20 years with Boon Edam in various roles, Glen has a great deal of knowledge when it comes to both security entrances and revolving door solutions. Glen works out of his office in Salt Lake City, UT. Improve customer service In addition, Joe Seagriff and Ted Lewis are now Directors of Enterprise Accounts for eastern and western North America respectively. To increase sales coverage and further improve customer service in the USA, Boon Edam has promoted new leadership and hired additional Regional Sales Managers (RSM’s) to deliver on-site entrance consultations in smaller geographic regions. JC Powell has been promoted to Vice President of Sales. He will be supervising 14 RSM’s across North America. JC started with the company in 2011 as an RSM and progressed to National Sales Manager for the South and West in 2016. JC has a background in construction and security sales spanning 21 years and lives in Dallas, TX. Management and consulting Scott is a security technologies veteran having served in several capacities from door hardware Brian Marshall has served as an RSM with Boon Edam since 2011 and has been promoted to Regional Sales Director responsible for training all RSM’s. Brian is based in Fishers, IN. Connie Winters is the new Mid-South RSM, covering the Carolinas, Tennessee and Arkansas. From thermal solution start-ups, to Fortune 500 technology companies, Connie brings over 25 years of business development, manufacturing, and sales experience to the Boon Edam team and is based in Raleigh, NC. Scott Bryan is the new Southeast RSM. Scott covers Florida, Georgia, Alabama, Mississippi and Louisiana. Scott is a security technologies veteran having served in several capacities from door hardware, to integration and more recently, management and consulting. He earned his BICSI certification as a RCDD. He also is an ASIS member and earned his PSP in 2010. Scott is based in Suwanee, GA. Physical security Scott Delk is the new Midwest Central RSM, covering the Dakotas, Minnesota, Iowa, Missouri, Nebraska, Kansas, Montana, Idaho, Wyoming and Colorado. Scott has over 26 years of experience in physical security, having held numerous positions with Stanley Security, ASSA ABLOY, Avigilon, Allegion and IDENTIV. Scott is based in Kansas City, MO. Wendy Stimac is the new Great Lakes RSM. Wendy covers Michigan, Wisconsin, Illinois and northern Indiana. Wendy’s 20 years of success in sales includes Panasonic Security and Johnson and Johnson. She is based in La Crosse, WI. Industrial and corporate customers Kathleen Schreiber is the new Midwest East RSM. Kathy will be covering Western Pennsylvania, West Virginia and Eastern Ohio. Kathy joined the Boon Edam Enterprise Sales Team in June of 2016 in the role of Entrance Analyst – Program Leader. Her prior success in sales included the oil, gas and physical security industries serving enterprise, industrial and corporate customers. Kathy is based in Pittsburgh, PA. Comprised of Inside Sales Representatives and Project Coordinators, the Sales Support Team is run by Chris Grabowski, the Director of Sales Support. His team works with Boon Edam’s regional RSM’s to ensure the success of the entrance order from purchase order to shipment. Gisette Suarez, Leif Reedstrom and Greg Hampton joined the team as Inside Sales Representatives, and Rhonda Welton has joined the team as a Project Coordinator.
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