Simpro is making significant strides in enhancing field service management. Through its recent Simprosium series of events and a strategic leadership addition, the company is set to advance its services and customer engagement.
With Emily Bartels joining as the General Manager of Financial Services, Simpro is further positioning itself for global growth.
Simprosium event highlights
Reinforced by the acquisition of BigChange in the UK, extends to upcoming gatherings in London and Manchester
Initiating the annual Simprosium events on 19 September 2024 in New Zealand and continuing into October in Australia, Simpro has created a robust platform for industry innovation.
This initiative, reinforced by the acquisition of BigChange in the UK, extends to upcoming gatherings in London and Manchester. These events have successfully brought together over 1,000 stakeholders, including customers, partners, and innovators, to facilitate networking and share best practices.
Product development insights
Customer feedback from the Simprosium events will directly influence Simpro’s product development strategy, ensuring tailored solutions for the trade and field services sector.
The company also launched its first Partner Summit, bringing together technology and service partners along with suppliers to preview upcoming products, discuss resources, and collaborate within their ecosystem.
"Our customers are at the heart of everything we do at Simpro," said CEO Gary Specter, adding "Our Simprosium events give us an opportunity to connect directly with customers, understand their challenges and gain valuable insights to help improve our strategic offerings. The feedback we receive will have a significant influence on our business strategy throughout this year and beyond."
Role of artificial intelligence
Penkethman described how AI will enhance productivity for both field operatives and office staff
During the Simprosium events in Australia, Simpro's Chief Product and Technology Officer, Jason Penkethman, emphasized the transformative role of artificial intelligence (AI) in the field service industry. Penkethman described how AI will enhance productivity for both field operatives and office staff.
"We’re excited about the future of AI at Simpro," remarked Jason Penkethman, highlighting the participation of over 30 customers in AI trials aimed at improving field technician efficiency. Simpro’s AI initiatives are expected to reduce administrative burdens and enhance operational efficiency across the sector.
Leadership in financial services
To propel its vision and market strategies in financial services, Simpro appointed Emily Bartels as General Manager. Her new role involves overseeing the development of Simpro’s financial services offering, coordinating sales and marketing efforts, and ensuring comprehensive operational support.
Emily brings extensive experience in payments and financial technology, which will drive the enhancement of Simpro's payments platform and foster new partnerships and integrations.
"I am excited to join Simpro at such an exciting time," said Emily Bartels, adding "Simpro is driving positive change across the field service industry and seeing strong demand for its expanding line of services."
She continues, "I look forward to contributing to the company's success and helping to shape the future of innovation that will benefit both Simpro and its customers."
Simpro, a pioneer in field service management software, is excited to announce significant developments that demonstrate the company’s commitment to empowering trade and field services businesses worldwide.
With its recent Simprosium customer-focused conferences, which have attracted thousands of users, and the strategic addition of Emily Bartels as GM of financial services, Simpro is poised to drive further growth and efficiency for thousands of customers across the globe.
Momentum of the Simprosium events
Simpro’s annual Simprosium events, designed for pioneers and innovators in the field service industry, began on September 19, 2024, in New Zealand and continued throughout October in Australia.
Following its acquisition of UK-based job management software pioneer BigChange, Simpro is now heading to England to maintain the momentum of the Simprosium events in London and Manchester. The conferences will have brought over 1,000 Simpro customers, partners, employees, and industry thought pioneers together to network, share best practices and provide constructive product feedback.
Simpro’s product roadmap
Customer insights from the events will help shape Simpro’s product roadmap and ensure the company continues to build solutions tailored to customers’ needs. Simpro also hosted the inaugural Partner Summit for tech partners, service partners, and suppliers across the region.
Fifty plus attendees were given a preview of upcoming product releases, gained insights into resources and training designed to support mutual growth and enjoyed the opportunity to network within the ecosystem.
“Our customers are at the heart of everything we do at Simpro,” said Gary Specter, CEO of Simpro. “Our Simprosium events give us an opportunity to connect directly with customers, understand their challenges and gain valuable insights to help improve our strategic offerings. The feedback we receive will have a significant influence on our business strategy throughout this year and beyond.”
How AI is poised to drive significant advancements
At the recent Simprosium Australia events, Simpro’s Chief Product and Technology Officer (CPTO), Jason Penkethman, delivered an insightful presentation on the evolving role of artificial intelligence (AI) in the trade and field service industry. Penkethman highlighted how AI is poised to drive significant advancements, with innovations set to enhance productivity for both field and office personnel.
“We’re excited about the future of AI at Simpro,” said Penkethman. “The feedback from the Simprosium events has been instrumental in refining our plans, and we’re thrilled to see over 30 customers already signed up for one of our AI trials for Field Technician efficiency, surpassing our expectations.”
Simpro’s initiatives to augment product capabilities with AI promise to provide tangible benefits, streamline operations, and reduce non-productive administrative tasks for the industry.
Simpro’s financial services solutions
To further accelerate Simpro's momentum, the company recently appointed Emily Bartels as General Manager of Financial Services. In this new role, she will shape the vision of Simpro’s financial services solutions and execute a cross-functional strategy around product development, go-to-market planning with sales and marketing, operational support and related financial management.
Emily brings a wealth of knowledge and a proven track record of success in payments and financial technology to Simpro. Under her leadership, Simpro will continue enhancing its payments platform and pursue additional partnerships and integrations to benefit customers.
Shape the future of innovation
"I am excited to join Simpro at such an exciting time,” said Emily Bartels. "Simpro is driving positive change across the field service industry and seeing strong demand for its expanding line of services."
"I look forward to contributing to the company's success and helping to shape the future of innovation that will benefit both Simpro and its customers.”
