Riverbed has unveiled a range of new AI-powered innovations aimed at revolutionising digital experience management. These advancements are set to facilitate the transition towards autonomous IT operations by embedding them into the Aternity platform.
By shifting from a reactive approach to a prevention-first model, organisations can enhance operational models through comprehensive data visibility, context-aware intelligence, and trusted operational governance.
Focus on prevention
As organisations grow increasingly reliant on seamless digital interactions, ensuring uninterrupted workflows and productivity is crucial.
While many IT strategies focus on improving reactive responses, Riverbed aims to negate disruptions altogether. By integrating contextual intelligence with large-scale observability, their Aternity platform empowers IT teams to detect, diagnose, and resolve issues proactively before they affect business operations or employee efficiency.
Proactive IT operations
Today’s announcement introduces six new AI-driven enhancements to the Aternity platform
"Riverbed is now shipping our third generation of AI for digital employee experience, where AI moves beyond chatbots and self-service to help organisations proactively prevent disruption before employees are impacted," stated Dave Donatelli, CEO of Riverbed.
The company's extensive experience across applications, networks, devices, and AIOps, coupled with a purpose-built intelligent architecture, positions Riverbed to drive the shift towards autonomous IT operations at scale, benefitting some of the world’s largest enterprises.
Enhanced experience visibility
Today’s announcement introduces six new AI-driven enhancements to the Aternity platform, enhancing operational intelligence, experience visibility, and data capture to minimise disruptions and expedite issue resolution. Riverbed Aternity integrates Application Performance Management (APM) and Network Performance Management (NPM) expertise via a unified agent, delivering AI-enhanced operations across digital workspace environments.
Released as part of the Riverbed IQ 4.0 update, a newly unified intelligence layer extends beyond AI-assisted workflows towards autonomous operations. This includes an agentic framework supporting authorised AI actions, intelligent workflows, natural language interactions, and personalised experiences for IT roles. Riverbed Q offers a conversational interface that makes AI's capabilities accessible within popular applications like Microsoft Teams and Slack, streamlining workflows and expediting investigations.
AI observability and control
Meanwhile, Aternity High Frequency Analytics enhances telemetry capture to one-second intervals
Riverbed AI Assurance, another unique offering, brings AI observability capabilities based on the company’s deep APM expertise, allowing organisations to monitor AI adoption, shadow AI usage, and agentic behaviours as AI integrates further into enterprise operations.
Aternity Replay 2.0 extends visibility from individual sessions to encompass fleet-wide experiences across enterprise applications, helping IT teams swiftly identify root causes without needing user input. Meanwhile, Aternity High Frequency Analytics enhances telemetry capture to one-second intervals, ensuring comprehensive identification of brief or intermittent issues typically overlooked by standard data collection methods.
Advanced data handling
Further innovations include APM+ and Riverbed Data Express. APM+ infuses deep application intelligence into IT operations, linking behaviour and transaction insights with employee experiences for faster issue identification. Riverbed Data Express accelerates operational and AI data transfer speeds by up to 10 times compared to traditional methods, reducing bottlenecks and trimming costs by up to 30%.
Riverbed Data Express accelerates operational and AI data transfer speeds by up to 10 times
Douglas Horner, Senior Vice President of IM Operations at Global Credit Union, appreciates the transformative potential of the Riverbed Platform. He highlights its full fidelity visibility and unified observability across various operational dimensions. Concentrating on proactive issue diagnosis supports superior digital experiences, aligning with Riverbed's Zero Disruption vision.
Managing complex IT environments
"Modern IT environments are increasingly distributed and complex. Managing hybrid work, cloud services, and AI-assisted workflows requires IT to shift its focus from ‘zero tickets’ to ‘zero disruption,’" said Bob Laliberte, Principal Analyst at theCUBE Research. Riverbed facilitates this prevention-first approach by integrating comprehensive telemetry with experience insights, enabling quicker problem detection and resolution, safeguarding both employee productivity and customer satisfaction.
In 2025, Riverbed users executed over 250 million AI automation steps, underlining the extensive engagement with AI and automation in enterprise IT environments. Presently, APM+, Riverbed IQ, Aternity Replay, and Data Express are accessible, with AI Assurance and Aternity High Frequency Analytics slated for release in summer 2026.
Riverbed, the pioneer in AI-powered digital employee experience, announces new innovations that mark the beginning of the era of autonomous IT operations for digital experience. Fully integrated into Aternity, these new capabilities help digital workplace teams transition from reactive IT operations to prevention-first, increasing the autonomous operational models built on complete data visibility, context-aware intelligence, and trusted operational governance.
Organisations are increasingly measured by their ability to deliver frictionless digital experiences that keep employees productive and business workflows operating without interruption. While many IT initiatives focus on improving reactive operations, Riverbed is focused on enabling organisations to prevent disruption altogether. By combining contextual intelligence with enterprise-scale observability, Riverbed Aternity helps IT teams identify, diagnose, and resolve issues before they impact employees or business operations.
Autonomous IT operations
“Riverbed is now shipping our third generation of AI for digital employee experience, where AI moves beyond chatbots and self-service to help organisations proactively prevent disruption before employees are impacted,” said Dave Donatelli, Chief Executive Officer at Riverbed.
“Riverbed is uniquely positioned to lead this transformation because we combine more than 25 years of expertise across applications, networks, devices, and AIOps with a unified data and intelligence architecture purpose-built for autonomous IT operations. Today, our AI is already operating at massive scale across many of the world’s largest brands, helping enterprises reduce disruption and advance toward autonomous operations.”
Deeper experience visibility
Today’s announcement further extends the value and leadership of Riverbed Aternity with six new innovations. Together, these innovations bring AI-driven operational intelligence, deeper experience visibility, and high-fidelity data capture into a unified platform designed to help organisations reduce disruption and accelerate resolution.
Aternity natively integrates Riverbed’s APM and NPM expertise through a unified agent and high-fidelity data foundation designed to support AI-driven operations across digital workplace environments.
Natural language interaction
Riverbed IQ 4.0 – The Intelligence Layer for Autonomous IT. Release 4.0 of IQ advances IT operations from AI-assisted workflows toward autonomous operations through a unified intelligence layer designed for autonomous IT. IQ 4.0 introduces Riverbed’s agentic framework, enabling authorised AI-driven actions, intelligent workflow creation, natural language interaction, and personalised operational experiences across IT roles.
Riverbed Q – The Conversational Front-End for Autonomous IT. Q delivers a conversational interface that allows users to tap into the power of AI across IT operations. Designed to meet users where they work in the applications they use the most, such as Microsoft Teams, ServiceNow, Slack and many more. Q integrates with existing collaboration and operational tools, enabling personalised, conversational experiences that accelerate investigation, simplify workflows, and drive action.
AI observability capabilities
Riverbed AI Assurance – AI Observability and Control. AI Assurance, another DEX industry exclusive from Riverbed, will introduce AI observability capabilities made possible by Riverbed’s decades of deep application performance management expertise. AI Assurance will help organisations monitor AI adoption, shadow AI usage, operational cost, and agentic behavior as AI becomes increasingly embedded across enterprise workflows and operations.
Aternity Replay 2.0 – Fleet-Wide Experience Visibility. Aternity Replay 2.0, another DEX industry exclusive from Riverbed, extends replay capabilities from individual user sessions to fleet-wide visibility across enterprise applications. Delivered as a new Unified Agent module, Replay 2.0 enables IT teams to see what employees experienced, accelerating root cause identification without requiring users to reproduce issues.
Telemetry collection intervals
Aternity High Frequency Analytics – Fine-Grained Troubleshooting at 1-Second Resolution. High Frequency Analytics is a new Unified Agent module that will deliver fine-grained telemetry capture at 1-second resolution across devices, applications, and network data. Designed for advanced troubleshooting, it helps IT teams identify short-duration and intermittent issues often missed by traditional telemetry collection intervals.
APM+ – Deep Application Intelligence for Digital Experience. APM+, another Riverbed innovation unique to the DEX market, brings deep application intelligence directly into IT operations and help desk workflows. Built on Riverbed’s application performance management expertise, APM+ connects application behavior and transactions to employee experience, helping IT teams accelerate root cause identification across enterprise applications.
High-speed data movement
Riverbed Data Express – High-Speed Data Movement for AI Operations. Introduced in October 2025, Riverbed Data Express Service helps organisations move operational and AI data at up to 10x the speed of traditional solutions. New SaaS capabilities now enable high-speed data movement between AWS, Oracle OCI, and enterprise data centres, helping customers reduce transfer bottlenecks and achieve up to 30% cost savings.
“The Riverbed Platform has transformed how we monitor our environment, providing full fidelity visibility and unified observability across networks, applications, and end user experience,” said Douglas Horner, Senior Vice President of IM Operations at Global Credit Union.
Modern IT environments
“Building on that foundation, we have developed our AI driven operations capability to proactively diagnose issues faster, optimise performance at scale, and deliver secure, high quality digital experiences for our members. We are especially aligned with Riverbed’s Zero Disruption vision, advancing a prevention first approach that stops issues before they impact colleagues, operations, or user experience.”
“Modern IT environments are increasingly distributed and complex. Managing hybrid work, cloud services, and AI assisted workflows requires IT to shift its focus from ‘zero tickets’ to ‘zero disruption,’” said Bob Laliberte, Principal Analyst at theCUBE Research.
AI-driven automation steps
“Riverbed is driving this prevention-first approach by combining full fidelity telemetry across devices, networks, and applications with experience insights. Together, these capabilities enable IT teams to improve visibility across complex, distributed environments while accelerating the identification and resolution of issues before they affect employee productivity or customer experience.”
In 2025 alone, Riverbed customers executed more than 250 million AI-driven automation steps, demonstrating the growing operational scale of AI and automation across enterprise IT environments. APM+, Riverbed IQ, Aternity Replay, and Data Express are generally available now. AI Assurance and Aternity High Frequency Analytics are expected to be available in the summer of 2026.
