When Mike Simon ran a Midwestern security installing company prior to starting Connected Technologies, LLC, he remembers early on when his customers would add services from other providers, unaware that he was able to provide more than intrusion detection. “We would sometimes go back to a location and see a customer had installed video or access control,” said Simon, managing partner. “When we would ask the customer about it, they would say: ‘we didn’t know you offered that too!’ I know other dealers have experienced this same thing as well.”
Meeting dealer and customer security needs
Connected Technologies, having successfully brought the Connect ONE® integrated security management cloud-hosted platform to market, adheres to a core philosophy to meet dealer’s and customer’s needs, helping solve this common problem.
Connect ONE now provides a new “Request” feature, making it quick and easy for the dealer’s customer to know and ask about additional services, such as video, access control, mobile credential access, critical environmental monitoring and other automations for their home or business. Their recent innovative feature to the Connect ONE interface provides the end user a snapshot of other services their dealer can offer.
Not only do they get this marketing boost from Connect ONE, but the user can now request service directly to the dealer from the interface as well. Customers can instantly make their service request by clicking on the “Request” button at the top right of the screen or from a side menu. The request is delivered directly to the dealer’s support email address and a copy of the message is sent to the customer for confirmation and record keeping.
Additional revenue for security dealers
“These new features make service requests simpler for the dealer and also ensure their customers know all the services they can provide them,” continued Simon. “Assuming your customers know your service offerings is a big mistake. We hope this feature opens new doors of opportunities and drives additional recurring monthly revenue to security dealers.”
New features and simpler services not only drive additional RMR, but make the customer stickier. Numerous studies prove that the more a customer uses their system the less likely they will be to drop it, helping stave off attrition.