Remote security - Round table discussions

The price of a security system and the value it provides are two different things. For end users, the objective is to minimise price, while maximising value. A system may both have a higher price and provide greater value, but not always. Because customers want to pay as little as they can, it is necessary to make a case that a system provides the best possible value, whatever the cost. We asked this week’s Expert Panel Roundtable: How can customers go beyond price to maximise the ‘...

Any marketplace tends to emphasise the newest technologies and products. Confirming the trend is the perpetual rush to buy the latest iPhone. But some legacy products are so good and perform the required functions so well that users may stick with the “tried-and-true.” But does staying with yesterday’s technology suggest a missed opportunity to leverage new product features and benefits? We asked this week’s Expert Panel Roundtable: What is the security market’s app...

The advantages of security systems as forensic and investigative tools are well understood and demonstrated in the market. However, the new trend is toward systems that are useful in real-time and that even predict a security event, before it happens. We asked this week’s Expert Panel Roundtable: Which security systems are becoming more proactive than reactive?

Early in the pandemic, before the mechanisms of COVID spread were clearly understood, there was talk about the disease being transmitted through contact with surfaces. Such concerns created a windfall for manufacturers of hand sanitizer, and broadly changed the perceived risks of touching surfaces, perhaps forever. Touching the same surface as hundreds of other people suddenly became less desirable, thus boosting the fortunes of “touchless” access control and security devices. But wi...

The death of Michael Brown at the hands of police in Ferguson, Missouri, in August 2014, highlighted to the public, the importance of body-worn cameras. There was no bodycam footage of the Ferguson tragedy. Arguably, it would have shed additional light on the shooting. Since then, body cameras have become a tangible legacy of Ferguson, Missouri. Bodycam footage is seen as providing greater accountability and ensuring an impartial record that can support, or debunk, any claims of police miscondu...

Residential security and smart homes are rapidly changing facets of the larger physical security marketplace, driven by advances in consumer technology and concerns about rising crime rates. During the COVID-19 pandemic, many people spent more time at home and became more aware of the need for greater security. As workplaces opened back up, returning workers turned to technology to help them keep watch over their homes from afar. We asked this week’s Expert Panel Roundtable: What are the...

Cost is a reality to be managed. No matter how powerful or desirable a technology may be to a customer, the sale often comes down to the basic question: Can I afford it? And affordability extends not just to the purchase price, but to the cost of technology over its lifespan. In addition to advances in technology capabilities, the security industry has also achieved inroads to make its offerings more worth the cost. We asked this week’s Expert Panel Roundtable: What is the physical securi...

The idea of touchless systems has gained new levels of prominence during the last year, driven by the global COVID-19 pandemic. Contactless systems have been part of the industry’s toolbox for decades, while technologies like facial and iris recognition are finding new uses every day. We asked this week’s Expert Panel Roundtable: Which security markets are embracing touchless, contactless systems and why? 

In the past few weeks, the light at the end of the COVID-19 tunnel has brightened, providing new levels of hope that the worst of the pandemic is behind us. Dare we now consider what life will be like after the pandemic is over? Considering the possible impact on our industry, we asked this week’s Expert Panel Roundtable: Which security technologies will be most useful in a post-pandemic world?

During the coronavirus lockdown, employees worked from home in record numbers. But the growing trend came with a new set of security challenges. We asked this week’s Expert Panel Roundtable: What is the impact of the transition to remote working/home offices on the security market?

Internet-based training has long provided a less-expensive alternative to in-person classroom time. There are even universities that provide most or all of their instruction online. However, the COVID-19 pandemic has expanded acceptance even more and increased usage of internet-based meeting and learning tools. We asked this week’s Expert Panel Roundtable: How can remote or internet-based training benefit the physical security market?

Cloud systems are among the fastest-growing segments of the physical security industry. The fortunes of integrators can improve when they embrace a recurring monthly revenue (RMR) model, and cloud systems are expanding the services and features manufacturers can provide, from remote diagnostics to simplified system design. But for all the success of cloud systems, there remains confusion in the market about the exact definition of “cloud”. Or does there? We asked this week’s Ex...

In the digital age, software is a component of almost all systems, including those that drive the physical security market. A trend toward hardware commoditisation is making the role of software even more central to providing value to security solutions. Software developments make more things possible and drive innovation in the market. We asked this week's Expert Panel Roundtable: How do software improvements drive physical security?  

Cloud computing has been around since the turn of the millennium. Over the years, the concept of storing and accessing programs over the Internet (instead of using an on-premises computer system) has grown in almost every realm of business. Some might say the physical security industry has come late to the party, delayed in some instances by (misguided?) concerns about cybersecurity of cloud systems. The bandwidth needed to transfer video to the cloud has also been a challenge. We asked this wee...

How much does a security system cost? We all know that total costs associated with systems are substantially higher than the “price tag.” There are many elements, tangible and intangible, that contribute to the costs of owning and operating a system. Taking a broad view and finding ways to measure these additional costs enables integrators and users to get the most value from a system at the lowest total cost of ownership (TCO). However, measuring TCO can be easier said than done. We...

Even the most effective technologies usually require some level of human involvement. What new technologies do, generally speaking, is change the nature of a human’s role. Most jobs in today’s world are vastly different than 50 years ago, in many cases because of the changing role of technology. In the physical security world, what specific impact does technology have on the human element of systems? We asked this week’s Expert Panel Roundtable: Have recent developments in secu...

There’s a huge cloud hanging over the physical security market, but in a good way. Cloud-based systems, whether for video, access control or another category, are on the verge of taking the industry by storm. The benefits of that mythical “cloud” are well-known, or certainly well-touted, in the market. It’s almost as if the word “cloud” has become a buzzword that can mean different things, or at least whatever the customer wants it to mean (as long as they buy...

Lower equipment prices (with less margin) are one industry trend leading more integrators to seek out new sources of revenue. With margins shrinking on lucrative, but unpredictable, “project-based” business, integrators are looking for more revenue stability. One solution is recurring monthly revenue (RMR), which is already common in the related field of alarm monitoring. But where does RMR come from? Creating more RMR also requires that integrators change how they do business, from...

Rapid changes in technology span both the consumer and the physical security markets. In the consumer market, technology innovation is nowhere more apparent than in the palms of our hands, where we all hold the latest smartphones and mobile devices. Simply put, the unprecedented power and capabilities of today’s smart phones have changed our lives. No wonder they are also having an impact on our business of physical security systems. Although a consumer product, smartphones increasingly pl...

Sometimes you see it coming and want to scream out: “Don’t do that.” We all make mistakes, but it’s hard to sit and watch others as they go down the wrong path. It’s especially difficult when the errant party is a customer, and when their wrong move might somehow end up reflecting badly on you as a technology or security systems provider. Much better to anticipate the problem by expecting the possible mistake before it happens. We asked this week’s Expert Pane...

Big security trends are driving change in the physical security market. We see change happening around us every day, and much of it is disruptive to the status quo. We asked this week’s Expert Panel Roundtable: What has caused the greatest disruption to the physical security market in the last 12 months?

Here we are already at mid-year, and 2016 has been an eventful one for the security marketplace, dominated by mergers and acquisitions and lots of new products coming to the market. But what’s the outlook for technology in the second half of the year? What technologies will draw the most attention and drive the market into 2017? We asked this week’s Expert Panel Roundtable: What technology buzz will dominate the security industry in the second half of 2016?