WatchGuard Technologies has announced an extensive expansion of its WatchGuard Cloud Professional Services Automation (PSA).
This expansion introduces extensive native support for ConnectWise Manage, Autotask PSA, and HaloPSA, aiming to integrate its entire range of services such as Network, Identity, Endpoint, and Managed Detection and Response (MDR) into the existing systems that Managed Service Providers (MSPs) use daily.
Efficiency in security operations
These updates allow for seamless integration, eliminating the reliance on spreadsheets
The expansion is designed to streamline security operations and adapt to the unique business models of its partners.
As a recent enhancement to WatchGuard's Unified Security Platform, these updates allow for seamless integration, eliminating the reliance on spreadsheets and manual processes.
The system’s native integrations and automated workflows for tasks such as asset synchronisation, billing, ticketing, and contract management, aim to enhance MSP efficiency, improve Service Level Agreement (SLA) compliance, and elevate profitability.
Integration with ConnectWise environment
Chris Miller, Vice President at Pacific Office Automation, highlighted the advantages of this integration by emphasising how many cybersecurity platforms lack significant PSA connectivity.
"Directly from my ConnectWise environment, my team can now instantly view customers and product licenses, while alerts automatically generate and resolve tickets. Role-based access and multi-tenant visibility streamline account transitions and strengthen compliance," said Miller.
This integration advances operational efficiency, allowing technicians to devote more time to customer service.
WatchGuard Agent introduction
MSPs have expressed dissatisfaction with managing multiple agents. In response, WatchGuard introduces its WatchGuard Agent, a single, modular solution compatible with FireCloud clients, endpoint security products, and various platforms including Windows, macOS, Linux, Android, and iOS.
Managed via WatchGuard Cloud, this development accelerates onboarding, reduces maintenance efforts, and simplifies upgrades, providing a comprehensive tool to monitor client security.
A unified security approach
By spearheading development toward a unified agent solution, WatchGuard offers MSPs a cohesive platform.
According to Ben Oster, Vice President of Product Management Operations at WatchGuard, "With full integration across our Unified Security Platform, including Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, we’re delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower our partners and customers with true 24/7 threat protection."
The company aims to achieve comprehensive automation from alert to invoice.
Recognised Industry Contribution
WatchGuard has been acknowledged as a Champion in the 2025 Canalys Cybersecurity Matrix, affirming its dedication to pioneering development and partner success. Jessica Davis, Principal Analyst at Omdia, noted the growing significance of cybersecurity as part of the core stack for MSP operations.
"As the threat landscape has evolved, cybersecurity is becoming a third component of that core stack. MSPs expanding their service portfolios need deep integrations between their security platforms and their PSA/RMM platforms to drive efficiency and profitability," she remarked.
Such integrations are vital for providing simplified management, automated workflows, and a unified platform adaptable to customer demands.
WatchGuard Technologies, a global pioneer in unified cybersecurity for managed service, announced a major expansion of its WatchGuard Cloud PSA (Professional Services Automation), now offering deep, native support for ConnectWise Manage, Autotask PSA, and HaloPSA.
This broad integration ‒ which includes the entire portfolio of Network, Identity, Endpoint, and MDR services ‒ solidifies WatchGuard's continued commitment to empowering MSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses.
This broad integration ‒ which includes the entire portfolio of Network, Identity, Endpoint, and MDR services ‒ solidifies WatchGuard's continued commitment to empowering MSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses.
Efficiency across security operations
With this expansion, WatchGuard creates efficiency across security operations and scales to each partner’s business model with a flexible fit. As the newest addition to its Unified Security Platform, these advancements deliver seamless integration and eliminate the need for spreadsheets, manual reconciliation, or disconnected workflows via:
- Native integrations with ConnectWise Manage, Autotask PSA, and HaloPSA
- WatchGuard Agent deployments through ConnectWise RMM
- Automated workflows for asset synchronisation, billing, ticketing, and contract management
- Unified operations that eliminate manual processes, boost SLA compliance, and increase profitability
ConnectWise environment
“Many cybersecurity platforms lack deep PSA integration, forcing MSPs to juggle alerts, tickets, and billing outside their core operational systems, creating inefficiencies, increasing risk, and impacting revenue,” said Chris Miller, vice president, Pacific Office Automation.
“Directly from my ConnectWise environment, my team can now instantly view customers and product licenses, while alerts automatically generate and resolve tickets. Role-based access and multi-tenant visibility streamline account transitions and strengthen compliance.”
“It’s a major leap in operational efficiency that empowers my technicians to focus on what matters most ‒ delivering outstanding customer service.”
WatchGuard Agent
Managed service providers have made it abundantly clear that managing multiple agents is no longer acceptable. WatchGuard is the first to answer the call with WatchGuard Agent, a single, modular agent for FireCloud client, endpoint security products and add-ons (including patch management and encryption), NDR collectors, and cross-platform support for Windows, macOS, Linux, Android, and iOS.
Partners that qualify can join the beta now. AuthPoint MFA integration and Open MDR support will follow in early 2026, further extending the unified experience.
Managed through WatchGuard Cloud, the WatchGuard Agent accelerates onboarding, reduces maintenance overhead, and simplifies upgrades. Additionally, MSPs can now easily monitor the health of their clients’ security posture, ensuring every component is properly installed, updated, and operating as intended.
True single-agent solution
By leading the market toward a true single-agent solution, WatchGuard is enabling MSPs with one platform, one agent, and the ultimate goal of total security.
“With full integration across our Unified Security Platform, including Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, we’re delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower our partners and customers with true 24/7 threat protection,” said Ben Oster, vice president, product management operations at WatchGuard.
“Regardless of PSA choice, WatchGuard MSPs now achieve full-spectrum automation from alert to invoice.”
Recognised by industry analysts
WatchGuard is recognised as a Champion in the 2025 Canalys Cybersecurity Matrix, underscoring its commitment to innovation and partner success.
“RMM and PSA continue to be the core of the MSP operating stack,” said Jessica Davis, principal analyst at Omdia.
“As the threat landscape has evolved, cybersecurity is becoming a third component of that core stack. MSPs expanding their service portfolios need deep integrations between their security platforms and their PSA/RMM platforms to drive efficiency and profitability. These integrations need to provide simplified management, automated workflows, and a unified platform that scales with customer needs.”
