Arecont Vision Costar, a provider of network-based video surveillance solutions, announces the 1st anniversary of its launch as a business unit of Texas-based Costar Technologies, Inc. The new company has committed itself to the delivery of the surveillance industry’s best customer experience and to fully addressing ongoing customer needs and requirements. 3 pillars of business “It’s been an exciting first year for Arecont Vision Costar,” said Shane Compton, Chief Engineering Officer, Costar Technologies, Inc., and General Manager, Arecont Vision Costar. “All aspects of the company are focused on the three main pillars of our business, which are Product Quality and Reliability, Customer Service and Support, and in delivering Innovation in everything we do.” Integrating and leveraging resources Arecont Vision Costar has been integrating and leveraging the wider resources of parent Costar The company marked its 1st anniversary with the launch of a new public website. Arecont Vision Costar launched on July 13th, 2018, following the acquisition of the product portfolio, patents, trademarks, and technology of the original Arecont Vision, LLC. A majority of the employees at time of acquisition moved to the new company, and Costar has been adding key personnel in executive leadership roles and across sales, development, operations, customer support, and other areas. Significant investment has been made in new technology to improve the customer experience and increase operational efficiency, including the implementation of a NetSuite ERP system, a Customer Support Portal powered Zendesk customer service software, an updated Partner Portal, and the new public website launched this week. Throughout this process, Arecont Vision Costar has been integrating and leveraging the wider resources of parent Costar. Ongoing strategic planning “Arecont Vision Costar is a key component of Costar’s ongoing strategic planning,” stated James Pritchett, President and Chief Executive Officer. “The leadership and team members of the new business unit have come together quickly and are already making a big contribution to Costar and to overall customer satisfaction. We expect the entire company will continue to grow and expand our business and manufacturing capabilities thanks in part to what has already been accomplished.” Costar product portfolio Costar Technologies, Inc. is a publicly traded corporation headquartered in Coppell, Texas. Costar designs, develops, manufactures, and distributes a full range of products for the video surveillance and machine vision markets. In addition to Arecont Vision Costar, the company operates four other businesses - CohuHD Costar, Costar Video Systems, Innotech Security, and IVS Imaging. The combined Costar product portfolio consists of video surveillance system software, cameras, NVRs and recorders, monitors, lenses, cables, and other electronic accessories with manufacturing in the United States and around the world. Expanding corporate operations Many headquarters functions moved to a new Collaboration and Development center Arecont Vision Costar expanded its corporate operations from a single headquarters and manufacturing facility in Glendale, California to three new locations over the past year. Many headquarters functions moved to a new Collaboration and Development center about one mile from the original facilities in Glendale. Manufacturing and warehousing operations were moved about 20 miles inland to the city of Duarte. When Costar added a new office facility located in Clovis in California’s Central Valley, Arecont Vision Costar opened a new Advanced Technology Center onsite. New showroom and demonstration facilities are also in planning. Arecont Vision Costar continues international operations from company facilities in Dubai, UAE. Both sales and field application engineering team members are located in regional locations around the world, backed by a network of authorized manufacturer’s sales representatives and partners. Total Video Solution The Arecont Vision Costar Total Video Solution™ continues as the premier offering of the one-year old business. The solution consists of a growing portfolio of ConteraIP® megapixel cameras and Made in USA products that include award-winning MegaIP® megapixel cameras, advanced ConteraVMS® video management system, cyber-secure ConteraWS® web services, and ConteraCMR® cloud-managed video recorders. Company products are ONVIF compliant and feature advanced integration with 3rd party offerings through the Arecont Vision Costar MegaLab™ program. Arecont Vision Costar products are sold by a global network of authorised distributors, systems integrators, and security dealers.
Arecont Vision Costar, the provider of network-based video surveillance solutions, announces the appointment of Ernie Duran as Vice President of Global Supply Chain for Costar Technologies, Inc. (“Costar”), based at the new Advanced Technology Center in Clovis, California. Costar’s Global Supply Chain organisation manages the company’s manufacturing, operations, purchasing, supplier relationships, warehousing, and shipping/receiving teams. This includes the CohuHD Costar manufacturing facilities in San Diego, California and the newly opened Arecont Vision Costar manufacturing and warehouse facilities in Duarte, California, plus support of the operations of the company’s other business units. Arecont Vision Costar implemented a new mandate in 2019 to deliver the industry’s best customer experience“Ernie brings over eighteen years of proven global supply chain and logistics experience to Costar,” said Shane Compton, Chief Technical Officer, Costar Technologies, Inc., and General Manager, Arecont Vision Costar. “I am confident that Ernie’s knowledge and skills will further strengthen our delivery of superior products and satisfied customers across the security industry.” Delivering best customer experience Arecont Vision Costar implemented a new company-wide mandate in 2019 to deliver the industry’s best customer experience. This initiative is based on three key pillars, which are focussed on Customer Support, Product Quality, and Product Innovation. All aspects of the company are oriented toward achieving and maintaining this initiative. As a consultant, Mr. Duran served as a key member of the Arecont Vision Costar team which orchestrated the shutdown, packing, movement, & re-establishment of the Glendale, California manufacturing, warehouse, and shipping/receiving functions to a new location in Duarte, California. The combined manufacturing and warehouse facilities were brought on line without interruption of customer shipments. Mr. Duran now adds responsibility for CohuHD’s manufacturing and supply chain to his portfolio with this corporate assignment, and support of other Costar business units. Improved manufacturing processes Mr. Duran most recently served as consultant and owner of E.I.S. Experience in Solutions“I look forward to continue working closely with the experienced leadership of Costar’s manufacturing and operations teams,” commented Mr. Duran. “This is an exciting time to join the company to focus our growth and success through an enhanced supply chain and improved manufacturing processes across our business units.” Prior to joining Costar, Mr. Duran most recently served as consultant and owner of E.I.S. Experience in Solutions, delivering engineering team overflow services. He earlier held important supply chain roles, first as Supply Base Development Manager and then as Purchasing Operational Manager for Pelco by Schneider Electric.
Arecont Vision Costar, the provider of network-based video surveillance solutions, announces appointment of Troy Fairchild as Vice President of Technical Services, Costar Technologies, Inc. Arecont Vision Costar’s Technical Services organisation includes skilled Field Application Engineers (FAEs) who primarily provide pre-sale technical and configuration support. This includes both remote and onsite assistance to authorised security dealers and integrators, working in conjunction with both the Arecont Vision Costar’s Inside Sales team and the regional sales managers and sales directors based in their geographic regions. Technical Support Engineers (TSEs) are also critical members of the Technical Services team, focussed on post-sales customer issues, ranging from diagnosing hardware and software issues to troubleshooting complex situations to resolve problems. Delivering the best support in the industry Arecont Vision Costar implemented a new corporate mandate in 2019 to deliver the industry’s best customer experience“I’m delighted that Troy is now onboard in this key role, leading our pre- and post-sales technical support organisations,” said Shane Compton, Chief Technical Officer and General Manager, Arecont Vision Costar. “His experience creating winning products and his many years working directly with customers make Troy a huge asset to our growing team. I have no doubt that his efforts will help us to deliver the best support in the industry to our customers around the world.” Arecont Vision Costar implemented a new corporate mandate in 2019 to deliver the industry’s best customer experience. This initiative is based on three key pillars, which are Customer Support, Product Quality, and Product Innovation. All aspects of the company are oriented towards achieving and maintaining this initiative. Improved customer communications Prior to accepting this position, Mr. Fairchild served in a consulting role in which he led the company’s implementation of an entirely new Customer Support Portal, powered by Zendesk. The new system simplifies the processes and reduces the time involved in obtaining support from the Technical Assistance Center (TAC), provides improved communications with the customer, and engages any others needed throughout the Arecont Vision Costar organisation to resolve the issue the customer is experiencing. Support call wait times have already been reduced, RMAs now typically ship in 24 hours or less, and an informative new knowledge base has been created that is available to customers and team members alike through the portal. The enthusiasm and expertise that our Technical Services team members have for assisting our customers is truly exceptional" “The enthusiasm and expertise that our Technical Services team members have for assisting our customers is truly exceptional,” commented Mr. Fairchild. “The excitement and commitment that they have shown in implementing our new Customer Support Portal and in addressing customer needs will go a long way to ensuring high levels of customer satisfaction as they experience our new tools and processes.” Worked with reputed organisations Mr. Fairchild most recently served as Director of Global Technical Services for Pelco by Schneider Electric, capping a sixteen-year career with the company. He previously successfully served the company as Director of International Product Support, as a Senior Engineering Manager, as a Software Engineer Team Leader, and as a Software Engineer. Prior to Pelco, he served as Development Manager for Vision One Inc. and as a Software Developer for Terrace Consulting. Mr. Fairchild is based at the Costar Technologies, Inc. Clovis, California office, in Arecont Vision Costar’s new Advanced Technology Center (ATC). He holds a Bachelor of Science (BSc) in Business Administration degree from California State University Fresno. Mr. Fairchild is currently working to complete an MBA degree.
Arecont Vision Costar, the pioneer in network-based video surveillance solutions, announces the opening of new corporate headquarters, manufacturing, and warehousing operations, plus the creation of an Advanced Technology Center (ATC). Arecont Vision Costar launched in July of 2018 as a business unit of Coppell, Texas based Costar Technologies, Inc. The company took over the original Arecont Vision LLC’s Los Angeles County facilities in Glendale, California without interruption. Through consolidation of multiple functions with the Costar group of companies, Arecont Vision Costar has been able to invest in the hiring of new team members, engage additional sales partners, and upgrade both facilities and systems. Delivering superior customer experience These new facilities will all help the company to better focus on delivering a superior customer experience"“We’re all very excited about the opening of all three new locations as part of Costar’s continued investment in Arecont Vision Costar,” said Shane Compton, Chief Engineering Officer and General Manager, Arecont Vision Costar. “These new facilities, when combined with our newly enhanced Customer Support Portal, updated Partner Portal, and new ERP software systems, will all help the company to better focus on delivering a superior customer experience, improved product quality, and the continued development of the innovative products that the Arecont Vision brand has long been known for.” The company’s corporate headquarters has moved to newly opened offices at 400 N Brand Boulevard in downtown Glendale, California, less than a mile from the company’s previous location. The modern new offices house Arecont Vision Costar’s executive team plus Engineering, Product Development, Inside Sales, Sales Operations, Marketing, Customer Support, Corporate Briefing Center, technology labs, and internal support functions. Advanced Technology Center Arecont Vision Costar has also opened an Advanced Technology Center in Costar Technologies, Inc.’s new Clovis, California office, in the state’s Central Valley region. The facility features additional engineering, sales, support, and executive office space. The new ATC will have access to a large pool of highly educated and experienced candidates beyond our traditional Southern California talent base" “With many high technology, security, and video-oriented companies nearby, the new ATC will have access to a large pool of highly educated and experienced candidates beyond our traditional Southern California talent base,” stated Mr. Compton. “With all of the new product development & quality initiatives we have underway, adding more of those skills to our team will be key for continued growth.” Closer to transportation infrastructure Operations, manufacturing, shipping/receiving, and warehousing have all relocated from the previous Glendale location to Duarte, California, approximately 19 miles inland in Los Angeles County. The new facilities are close to major transportation infrastructure, including light rail and two nearby interstate highways, and are between 26 to 40 miles from four major airports and the Port of Los Angeles. While avoiding much of the traffic of Greater Los Angeles, the location allows continued rapid shipment of Arecont Vision Costar products to customers and authorised distributors across the United States and around the world.