Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions announces the addition of privacy and performance monitoring features to its premium maintenance program, Genetec Advantage™. In addition to software upgrades, premium support, and system monitoring, Genetec Advantage now includes licences of KiwiVision™ Privacy Protector™ and KiwiVision™ Camera Integrity Monitor for all new and existing Genetec Advantage subscribers. Growing expectations of privacy To meet the public’s growing expectations of privacy, and to comply with global regulations, the KiwiVision™ Privacy Protector™ automatically obscures individuals’ faces caught within a camera’s field of view, so security operators only see what they need to see. Being able to access unobscured footage requires an additional layer of access permissions that is only used when an event warrants an investigation. An audit trail is then maintained that shows who accessed the additional information, and why. The Camera Integrity Monitor notifies operators when a camera may have been tampered with With the addition of KiwiVision™ Camera Integrity Monitor, customers can make sure that their cameras are operational and efficient at all times. The Camera Integrity Monitor notifies operators when a camera may have been tampered with, if there is a decrease in quality, or if there are abrupt changes in the position of the camera due to environmental or human causes. Physical security systems This is especially useful in large systems involving hundreds or thousands of cameras where it is nearly impossible to manually check each camera’s image and field of view. “As physical security systems become increasingly complex, it is critical to know that these systems are up to date, performing as they should, and integrating the latest privacy and performance features,” said Julie Gauthier, Director of Global Operations and Technical Support at Genetec. “Genetec Advantage™ is the best way to get the most out of your Genetec solution, and ensure your system is at peak performance. By providing licences of KiwiVision™ Privacy Protector™ and Camera Integrity Monitor we’re adding tools to help our customers maintain the integrity of their system, and protect the privacy of individuals within view of surveillance cameras, without sacrificing security.”
Traditionally, dealer-installers and/or integrators provide the front line of support to end user customers after a sale. Because integrators assemble and provide the “solution” – often using products from multiple manufacturers – they are most familiar with the total system and can troubleshoot any problems. However, manufacturers may be better equipped to deal with specific problems after a sale and also to provide a variety of resources to end-users. It’s a delicate balance, and the best approach may be dependent on the product or even the market. We asked this week’s Expert Panel Roundtable: What is the role of manufacturers in providing support to end user customers after the sale?