Milestone Systems, a global provider of open platform IP video management software (VMS), has won a Brandon Hall Group gold award for excellence in the Learning Category. The ‘Best Advance in Creating an Extended Enterprise Learning Program’ has been awarded to the Milestone Systems Learning & Performance Program for their innovative channel partner learning program. This award is for written descriptions of learning programs that were specifically designed for an audience other than internal employees. Previously, in October 2017, Milestone received two silver awards from Brandon Hall Group, including ‘Best Certification Program.’ "The HCM Excellence Awards recognise programs that measurably benefit organisations,” said Mike Cooke, Brandon Hall Group CEO. “Many human capital management departments are unable to confirm that their initiatives help the business’s bottom line. Because we focus on measurable benefits, our awards program is universally recognised and highly prestigious.” Assessments focused on proving skills Training activities focus on proving skills for installing, and maintaining Milestone XProtect video management software Award entries were evaluated by a panel of independent, veteran, senior industry experts, Brandon Hall Group analysts and executives, based upon the following criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits. “Milestone Learning & Performance has seen widespread partner engagement and we are delighted to receive this award as recognition for our program from learning experts as well - especially considering the rigorous judging process." said Evan Stuckless, Manager of Learning & Performance. This award validates the approach we have taken to focus our training and certification assessments around job competencies and the ability to perform in the field,” he adds. The Learning & Performance Program at Milestone has been expanded greatly over the years. Training activities have moved beyond the classroom, and the certification assessments are focused on proving the skills needed by job roles for designing, installing, configuring, operating, and maintaining Milestone XProtect video management software. Flexible options to develop skills Partners win by quicker installations improving profitability on each job and we all win with satisfied customers” Courses are available online, in the form of individual, self-paced eLearning modules, as YouTube tutorials, or in traditional classroom settings led by an expert instructor and delivered in-person at locations throughout the world. Online certification assessments can be used to identify knowledge gaps and when passed successfully, confirm expertise with Milestone products. “The Learning & Performance team has developed a program that provides our partners flexible options to develop their skills. The certification program helps to differentiate them in the market as proven experts in designing, installing, and configuring Milestone solutions. In the end, everyone benefits from a highly skilled channel,” said Stuckless. “Our customers win with better designed solutions. Our partners win by quicker installations improving profitability on each job. And we all win with more satisfied customers.”
Within the span of one week in mid-May, the Milestone Learning & Performance group celebrated three important benchmarks: On Tuesday May 14th, Milestone’s 100,000th eLearning course completion registered in the Partner Learning Portal. Of the nearly 17,000 partners from 155 countries, three-fourths of them are new to Milestone Systems, and one third are entirely new to IP video surveillance. By 2019, the average learner is enrolling in 5 or more courses, and they follow through with a 95% completion rate. A year ago this same week, Learning & Performance launched a suite of video tutorials on the Milestone YouTube channel. Today, they have surpassed 100,000 views. With 113 videos in 24 playlists, the Milestone Learning & Performance video tutorials now account for half of the company’s total YouTube traffic. Finally, as of Friday, May 10th, the 10,000th Milestone Partner was certified in the Partner Learning Portal. These certifications demonstrate a Milestone brand promise that the open platform community’s certified partners have the expertise necessary to perform in the field, to the benefit of satisfied customers around the globe. Development of Assessments Tom also is responsible for creating, maintaining, and improving the instructor-led classes Other good news comes from Milestone’s Learning & Performance team staffing. In March of this year, Tom Green was promoted to Senior Instructional Designer III. Tom has been with Milestone since 2016 and owns the development, maintenance, and overall quality of Milestone’s worldwide Certification Assessments, most notably MCIT, MCIE, and MCDE. Tom also is responsible for creating, maintaining, and improving the instructor-led classes: TC1, TC2, and Solution Design. Last year he designed, developed, and released Milestone’s online Cloudlabs version of TC1, developing processes and performing Change Management as he rolled out the platform globally. In 2019, he is developing additional certifications for Cybersecurity and Developing with the MIP SDK (Milestone Integration Platform Software Development Kit). “The Learning & Performance team is proud to be designing, developing, and delivering a program that is helping our Milestone Channel Partners on their journey from novices to skilled professionals, who ‘make the world see’ how video technology contributes to a safer, more secure world,” said Evan Stuckless, Senior Manager of Learning & Performance, Milestone Systems.