ADT Inc., global provider of monitored security and interactive home and business automation solutions in the United States and Canada, has announced the unveiling of its newly redesigned smart home security system – the ADT Command Panel & Control Platform (ADT Command) – as well as a suite of smart security and home automation products at the Consumer Electronic Show (CES). This year’s theme, “Real Protection,” will highlight the products ADT offers to ensure customer safety from any location. ADT Command ADT Command is a dynamic and innovative wireless panel with numerous smart home capabilities, including seamless set up and control with the ADT Control app, that allows customers to protect and automate their homes from anywhere at any time. “As home automation continues to evolve and become more accessible, we know our growing community of 3 million smart home customers want and expect a security solution that is fully integrated with the latest technology innovations,” said Don Young, ADT Chief Information Officer & Executive Vice President, Field Operations. “With ADT Command & Control, consumers get best-in-class monitoring service from the largest security network, combined with the most cutting-edge technology. The Control platform supports over 250 devices, ranging from carbon monoxide detectors to smart light bulbs, providing custom-fit solutions that provide customers with real protection.” ADT Monitoring and Emergency Response ADT Command customers receive ADT’s monitoring and emergency response, backed by 4,000 monitoring professionals across 10 monitoring centers ADT Command customers receive ADT’s monitoring and emergency response, backed by 4,000 monitoring professionals across 10 monitoring centers, providing 24/7 protection, 365 days a year. Key features include: Smart security: Know who is arriving home and when, with the 7-inch wireless, touchscreen Command panel that snaps a photo when the system is disarmed using its built-in camera. By creating dynamic scenes and rules, your smart home devices work in harmony to keep your family safe. For example, in case of a fire, the system can be connected to the thermostat, lights and doors, making it easier and safer for everyone to get outside. Connected and secure home: Keep your home connected 24/7 with the panel’s battery backup with dual path Broadband and LTE cellular communications. ADT Command features two-way encryption RF sensor technology to help reduce the potential for hacking. For increased control of your home, unique user codes and permission settings can grant access to users only on the days and times you specify. Geofencing and voice control technology: The app’s geofencing technology generates helpful automations and alerts to trigger events, with reminders such as arming the security system when you leave the house. With voice control technology, you can easily control your system simply with your voice. Remote arming and disarming of system: Use the Control app to carry out preset automations when you leave or arrive home, allowing you to remotely arm or disarm your system. No matter where you are, you can rest easy knowing your doors are locked, your lights are on or off and your home is secured. You can even watch live video and images from your mobile phone, tablet or smartwatch, so you can stay connected to your home no matter where your travels take you. ADT solutions on display at CES 2019 Located at Veronese 2504 at the Sands Expo Convention Center, ADT will be showcasing several additional products and services that bring users peace of mind and real protection irrespective of where they are. Highlights include: ADT Go: This all-in-one mobile safety app provides a companion with you wherever you go—whether you’re in the car or in a new city. Created in partnership with trusted locator and communication tool Life360, the app offers family check-in and location geo-fencing capabilities, local crime data, driving activity alerts, crash detection and response, roadside assistance, and 24/7 SOS emergency response from ADT’s trusted live monitoring agents. Available in Apple and Android app stores, ADT offers two service options to give you peace of mind that fits your family’s needs. ADT Video Doorbell: The weatherproof, high-definition video doorbell provides front door security, allowing users to receive alerts, photos and videos, when the doorbell is engaged. The doorbell can also reduce false motion events by using object detection, pairing it with other motion data to determine true events and provides superior video quality and crisp wide-angle views with de-warping features. Voice Control Integrations: ADT’s integrations with Amazon Alexa and Google Voice Assistant provides users a hands-free solution for dynamic scenes that deliver a personalised service. Customers can utilise voice commands to arm or disarm their systems, lock and unlock doors, and manage other smart devices like lights and thermostats—making the home not just smarter, but safer. Interactive Crime Map: ADT’s free, interactive crime maps provide up-to-date information on crime statistics, including assault vehicle theft, robbery, and more. This tool assists future homebuyers when considering a neighborhood and helps travelers choose the best places to stay when visiting a new city.
ADT Inc., global provider of monitored security and interactive home and business automation solutions in the United States and Canada, and West Corporation (“West”), a global provider of technology-enabled services, has announced that they have entered into an agreement to enhance customer experiences with 911 emergency communications. Through this arrangement, ADT will use West’s Emergency Response Link (ERL) to help ensure homes and businesses monitored by ADT benefit from the most accurate location data available so that the correct response teams are deployed even faster. Emergency Response Link (ERL) Integrating accurate jurisdiction data into ADT systems is critical for timely and accurate alarm response ERL is a fully-managed, automated platform that uses location intelligence to identify the appropriate jurisdiction for a specific location based upon an address or geographic coordinates. This information enables ADT’s professional monitoring personnel to more quickly engage the correct local fire, police or medical response teams. Integrating accurate jurisdiction data into ADT systems is critical for timely and accurate alarm response because jurisdictional boundaries for fire, police and medical response are constantly changing. “For ADT, the safety and security of our customers is personal,” said Don Young, Chief Information Officer and EVP, Field Operations at ADT. “Given West’s long-standing reputation as a leader in the public safety space, its ERL platform is a natural choice to help ensure we are engaging the appropriate emergency teams and minimising response times in the case of an alarm. West’s data offers advanced capabilities by mapping customers to emergency responders by location in ways that most alarm companies cannot do in-house. Using ERL enables ADT to shift our resources from maintaining an internal database of this information to what matters most – providing the enhanced monitoring services our customers rely on to help keep them safe.” Data and Security The integration of ERL marks the first of several planned collaborations between ADT and West to enrich ADT’s monitoring services “We know that in emergency situations, response time matters and every second counts, so our solutions are designed to improve the speed and accuracy of data delivery that supports public safety,” said Ron Beaumont, President of West Safety Services. He further added, “As part of West’s continued focus on utilising our market-leading public safety capabilities for new applications and markets, we are delighted to work with the leading monitoring security provider who shares our focus on safety. ADT will be able to provide enhanced levels of service and compliance by tapping into West’s data and technology.” West rigorously researches, audits, verifies and manages Authorities Having Jurisdiction (AHJ) contact data based on the most current jurisdictional boundaries. West’s resulting expertise is then seamlessly integrated into the alarm provider’s internal systems, helping them route every emergency alarm to the appropriate emergency teams with speed and confidence. ADT Monitoring Services The integration of ERL marks the first of several planned collaborations between ADT and West to enrich ADT’s monitoring services by leveraging the power of West’s technology and data quality.
Addition of ADT as a PPVAR member marks a significant change in the electronic security industry The Partnership for Priority Verified Alarm Response (PPVAR), a public-private partnership comprised of electronic security stakeholders from law enforcement, the home and property insurance industries, and the security alarm industry, announced that ADT has joined the organisation as a full industry member. The addition of ADT, the largest security alarm company in North America, as a PPVAR member marks a significant shift in the direction of the electronic security industry.Alarm verificationSince its establishment in 2012 to promote the value of verified alarms and prioritised police response, PPVAR has been a leading educator on the enhanced efficiency, cost effectiveness, and the corresponding impact of alarm verification on public safety. ADT, which merged with Protection 1 in May 2016 has closely followed the growing appreciation for the benefits of alarm verification from the public, law enforcement, insurers, and security providers, and is implementing video monitoring technology and best practices to its standard alarm services.“ADT strongly believes in the process and the values of PPVAR and its members,” said Don Young, Chief Information Officer at ADT. “The emergence of high-quality video and intrusion detection technology, and the resulting rise in efficiency of central monitoring practices, has been undeniable in the effectiveness of alarm verification for protecting the public and law enforcement alike. We believe it is important to contribute in a meaningful way and align ourselves with PPVAR as we continue to evolve the security industry.”Reducing false alarm ratesGaining ADT as a full industry member is viewed by PPVAR and its members as a victory, as much as it is the natural progression of a powerful industry trend towards widespread adoption of alarm verification technologies and priority verified response policies.“We’re pleased to have ADT on board with our organisation as it signals another solid step in the right direction—a direction that is consistent with the naturally evolving arc of our industry towards the adoption of verification technologies,” stated Larry Folsom, President of PPVAR. “We’ve persisted in building momentum over the past four years, and now, with the largest security company in North America helping to focus attention on alarm verification, we can press on with greater confidence and influence towards our goal of reducing overall false alarm rates, while increasing the safety of both first responders and the citizens of our communities. ADT will strengthen the voice of PPVAR’s membership and will add even more credibility to our dialogue with law enforcement as we align our priorities and find common ground on which to build standardised processes for acting on verified alarms.”
Protection 1 continues to attract and retain the best and the brightest in the security industry Protection 1, the largest full-service business and home security company in the U.S., recently announced that it has hired or promoted several industry veterans in the month of February to complement its field management organisation. They include: Craig Taylor who has been hired to fill the position of General Manager for Protection 1’s Los Angeles market. Taylor will report to William Rickard, Regional Vice President for the West. Taylor started his career in the security industry in 1987 when he accepted a general manager position for a regional security dealer. In 1992, Clark re-located to Hawaii to manage post-disaster projects for a commercial contracting organisation after Hurricane Iniki struck the islands. He continued to serve 10 years as Vice President of Mainland Operations for the organisation. Clark returned to the security industry in 2008 as a branch manager for ADT in the Los Angeles/Torrance area. During his 7-year tenure at ADT, he held various management roles including Branch Manager, Area Administrative Manager, Area Operations Manager and Area General Manager. Juan Hernandez is now the new Commercial Sales Manager for the Chicago area. Hernandez will report to General Manager Scott Mohr. Hernandez has 22 years of sales experience in diverse industries including four years in the security industry. He also possess more than 15 years of management experience leading sales teams. Prior to joining Protection 1, Hernandez was the sales manager for Alarm Detection Systems, Inc. Tony Pacaccio has been promoted to the position of Commercial Sales Manager for the New Orleans office. Pacaccio joined Protection 1 two and one half years ago as a Commercial Security Consultant. He will report to General Manager Louis Quijano. Pacaccio started his career as Police Detective where he served for 10 years, he then moved into corporate security and held executive level positions at a number of financial institutions for the next 13 years. Part of his duties included managing and leading a team of six individuals in the security and investigations division of a multi-state financial holding company. He was also responsible for developing policies and procedures and working closely with the bank executive staff. He has been in security sales for the past 10 years. “At Protection 1, we are dedicated to providing a company culture where individuals can thrive, grow their careers and make a real difference in the success of the entire organisation,” said Don Young, Protection 1’s Chief Information and Operating Officer. “For that reason, we continue to attract and retain the best and the brightest in the industry.”
100% of Protection 1’s central station operators in Irving have passed the CSAA Central Station On-Line Operator Training Courses Protection 1, the largest full-service business and home security company in the U.S., recently announced that it has been awarded the Central Station Alarm Association’s (CSAA) elite CSAA Five Diamond Certification for its Irving, TX, call centre. In order to qualify for this certification, 100% of Protection 1’s central station operators in Irving have passed the CSAA Central Station On-Line Operator Training Courses. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centres. These critical areas of communications are the life-saving links between the residential or business properties and the law enforcement, fire and emergency services in local areas. ”At Protection 1, our customers are our first priority and we are committed to providing them with fast and efficient responses,” commented Don Young, Chief Information and Operating Officer for Protection 1. “Investing the time and money into training our central station operators on the latest protocols that govern the alarm industry helps to ensure that we can deliver on that commitment.” In order to achieve the Five Diamond Certification, every operator must not only pass the courses but also demonstrate: Proficiency in alarm verification, which helps reduce false alarms; Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centres; Knowledge of electronic communications equipment, including radio; An understanding of the codes and standards of such organisations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and Proficiency in the area of emergency preparedness under a wide scenario of possibilities. Protection 1 Earns Prestigious Central Station Alarm Association’s Five Diamond Central Station Certification/page two According to CSAA, there are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Out of that number, fewer than two hundred central stations have achieved the Five Diamond Certified status.