This latest round of TDSi appointments follows an impressive set of recent recruitments across the company Integrated security solutions manufacturer TDSi announces the appointment of its new Graduate Software Developer; Thomas Bird and Senior Export Technical Support Engineer; Kevan Fry. Reflecting on the appointments, John Davies, Managing Director of TDSi commented, “Software has rapidly become an essential facet of any security provider’s offering and at TDSi it is as much a focus for our development as our hardware products. We have a highly talented and experienced development team, but it’s also a discipline that is very rapidly evolving. An important part of keeping our team fresh is taking on young people with a flair and passion to develop our offering – so I am delighted to welcome Thomas Bird as our latest graduate recruit.” Thomas studied A-Levels at Exeter College before gaining a first class degree in Mathematics at Portsmouth University. He went on to study a Master’s Degree in Advanced Mathematics at Exeter University and graduated with a merit. Growing the technical support team, which assists both partners and customers, is equally vital, as John Davies added, “As well as developing the right products we need to ensure these systems can be successfully installed and integrated at customer sites around the world – so I am equally pleased to welcome Kevan to the team. He will be available to support our export partners and their technical needs or enquires wherever they are in the world.” Before taking on the new role, Kevan previously worked with TDSi as a contractor, as well as being an EPOS systems engineer and also a Radar Technician with the Royal Air Force. Upon accepting the new role he commented, “I enjoy learning and training with new technology as well as travelling and meeting new people – so being the new Senior Export Technical Support Engineer is a perfect role for me. TDSi and its team have a great energy and I look forward to being a key part of the ongoing success.” This latest round of TDSi appointments follows an impressive set of recent recruitments across the company, which have included Poole-based Officer Manager; Kathryn Sutcliffe, exports Customer Care Advisor; Jody Hayter and TDSi France’s new Paris-based Assistante Technico-Commerciale; Samia Dali. TDSi has also bolstered its sales team this year with the appointments of Regional Account Manager for Northern UK Nick Bartlett and the Director of UK Sales, Adam Norris.
TDSi will talk about the benefits of its partner program, which include technical and sales support for Platinum and Gold partners Integrated security solutions manufacturer TDSi will be exhibiting at the Security TWENTY 14 Conference North at the Hilton Deansgate Hotel in Manchester on Tuesday 8th July 2014. As well as exhibiting its latest integrated security products and services, TDSi will also be introducing its new Regional Account Manager for the north, Nick Bartlett, to local partners and customers. Adam Norris, UK Sales Director of TDSi commented, “The Security TWENTY 14 Conference North is a perfect opportunity for TDSi’s partners and end users to meet Nick and to discuss any specific security needs they might have. It’s also an ideal opportunity for us to meet our northern accounts and to understand better the current market drivers and trends in the region. We have already attended the Security TWENTY 14 South Conference in Bristol earlier this year and will be continuing to promote TDSi’s ambitious plans for further growth. We will also be talking about the benefits of becoming a TDSi partner, which include comprehensive technical and sales support for Platinum and Gold partners.” The Security TWENTY 14 conferences are designed to bring together manufacturers, specifiers, installers and end users to open fruitful lines of communication between all the interested parties. The main conference includes speakers from across the security sector addressing topics and issues which are relevant to everyone involved in it, as well as the exhibition which accompanies it. Nick Bartlett added, “We are always looking to explore how we can best tailor our services and products to fully meet the expectations of both installers and customers. Talking to people who install and use security products every day helps us to ensure we are developing the right solutions for these needs and ensures that TDSi remains the security manufacturer of choice in the market. I encourage anyone attending the event to come and have a chat with me and the team to see how we can help to fully address your security needs.” Installers, end users, consultants, private contractors for the police or armed services and security service buyers can qualify for VIP visitor status and attend for the conference for free.
As part of the initiative, the TDSi sales team has participated in Dale Carnegie training to meet future customer needs To ensure it meets future customer needs and continues to accelerate its growth, integrated security solutions manufacturer, TDSi is implementing a number of new training initiatives to maintain the flexibility and adaptability of its employees As part of this, the TDSi sales team has participated in Dale Carnegie training to centre its attention on long-term strategies for growth centred around the customer journey. Members of the TDSi sales team have taken part in a Dale Carnegie course entitled ‘Sales Advantage’ which aims to strengthen the overall sales process. TDSi’s Director of UK Sales, Adam Norris commented, “It’s vital that TDSi continues to grow its sales strategy and portfolio to match the market needs, so as part of our ongoing development we have taken part in Dale Carnegie’s world-renowned training. Since the economic downturn, the market has rightly become much more focussed on what customers need and expect, as opposed to simply selling standardised products. We want to be perfectly positioned to meet these needs and continue to provide precisely the purchasing experience that customers expect from TDSi” The training proved to be a highly valuable experience for the team, as Adam Norris elaborated, “Our team attended the course and I am proud to say our results put us firmly in the top third of the class. It demonstrated our strengths but also suggested new ways to enhance our sales process. It was a highly useful experience, which will become a key part of our ongoing strategy.” Key elements of the course included: Building credibility and rapport with customers, Providing solutions customers really want, Resolving objections in a clear and confident way, Demonstrating commitment to customers and gaining commitment from customers, Discovering the technique for uncovering hidden opportunities, Discovering planning techniques that work, Mastering the selling process. "It’s vital that TDSi continues to grow its sales strategy and portfolio to match the market needs, so as part of our ongoing development we have taken part in Dale Carnegie’s world-renowned training" As well as implementing the Dale Carnegie training for its sales team, TDSi is also assisting teams across its divisions with professional and personal development to ensure, as an organisation, that it is flexible and fully embraces customer and market demands. Along with sales training, TDSi is also providing development opportunities including AAT (Association of Accounting Technicians) training for members of its accounts team and NVQ training for members of the customer service team. John Davies, Managing Director of TDSi commented, “We are dedicated to making the TDSi team the best it can be, so promoting professional development is a key part of this process. The benefits are two-fold - we are able to offer our team a well-targeted career development path which provides them with skills and training that will benefit TDSi’s operations and their own aspirations as well. Secondly, any business is only as good as its people, so any improved skills or processes will also benefit our customers and partners, making it fully rewarding to do business with TDSi. We feel that nurturing talent and encouraging development is a key reason that TDSi continues to grow its business year on year.” Lucy Skinner of TDSi’s account team is benefitting from an AAT course for Level 2 Certificate in Accounting. Lucy explained, “I am due to complete the Level 2 Certificate in July, with the aim of doing Level 3 next year. TDSi is helping me to expand my skills and training whilst working, which undoubtedly benefits our customers but also gives me great scope to further my career at the same time.” TDSi Technical Support Engineer Michael Lee joined TDSi last year and is now studying for an NVQ in Customer Support in conjunction with his day-to-day role. Michael commented, “The NVQ helps me to plan and assess the way I interact with our customers. It’s a one-year course and includes a lot of training on rules and regulations as well as practical ways to enhance the way I work. I produce anonymous case studies on various real-life situations and challenges to demonstrate how I put my new skills into practise. It’s very useful to have the support of TDSi in completing this qualifications as it will benefit me personally as well as adding value to the service we provide customers.”
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