Texas A&M University-San Antonio (A&M-SA) has become the first university in the world to deploy an Indoor Positioning Solution across its entire campus for the purpose of providing the safest possible environment. The SafeZone indoor positioning solution, provided by CriticalArc, provides the campus police with an unprecedented three-dimensional view of multi-story buildings. For example, instead of receiving an alert about ‘an incident somewhere in the student union building’, they get pinpoint specifics, such as ‘it’s on the fourth floor, west wing, outside room 410’. "With indoor positioning and SafeZone, we're able to provide a faster response time, whether it's a medical emergency or an active shooter,” says Roger Stearns, A&M-SA’s assistant chief of Police, featured in this video. The entire police department benefits from advanced features such as heat mapping and incident playback to optimise performance" Safer environment for students The university’s Chief of Police Ron Davidson wanted to innovate with this full-coverage system because the campus was expanding, including a newly completed residence hall, which meant having students around the clock for the first time in A&M-SA’s history. He was committed to ensuring a safer environment for students, staff and visitors. In addition, Chief Davidson was in search of a common operating view that would provide the Emergency Operations Center and all officers on patrol a real-time location of all available officers and volunteers, as well as showing the location of all incidents ̶ essential for coordinating first responders and the Campus Community Emergency Response Team (CCERT). Heat mapping and incident playback “SafeZone is essential technology to position your organisation on the cutting edge of campus law enforcement. The real-time common operating view both enhances officer safety and acts a force multiplier. Plus, the entire police department benefits from advanced features such as heat mapping and incident playback to optimise performance,” Davidson said. Texas A&M-San Antonio has adopted the indoor positioning solution as a standard and will deploy it in all future buildings on campus. The solution is fully supported by the University’s Information Technology department and has been assessed for additional applications to enhance the student experience including wayfinding and research by academics in the newly completed Science and Technology building. Easy to maintain wireless installation The process to get the SafeZone indoor positioning solution deployed is a simple one, as it’s a wireless installation and easy to maintain"SafeZone was easy to deliver with no disruption to the campus. It was deployed in a matter of weeks during the summer break. “The process to get the SafeZone indoor positioning solution deployed is a simple one, as it’s a wireless installation and easy to maintain,” added Stearns. Organisations can install wireless, wearable duress alarms able to pinpoint anyone anywhere on campus as an alternative to fixed, expensive, wired panic alarms. Among other capabilities, SafeZone allows users to get the most rapid help simply by activating an alert, using an app or a wearable duress alarm. As soon as the alert is triggered, the location and details of the user are streamed to the monitoring team, allowing officers to coordinate a smarter, more targeted response. By enabling responders to visualise the precise location of an incident, anywhere on campus, SafeZone is much more powerful than traditional, fixed panic alarms and blue light telephones, which are more expensive to install and less accurate in operation. SafeZone public safety solution Glenn Farrant, Chief Executive Officer, CriticalArc, notes; “I’m delighted by the close partnership between A&M-SA and CriticalArc resulting in this ground-breaking implementation of the SafeZone public safety solution. Chief Davidson and his team are at the forefront of using this technology and we are pleased to be helping them improve the quality of life, and the learning experience, for everyone on their campus.” The SafeZone indoor positioning solution is commercially available worldwide for a range of university, hospital, enterprise and finance applications and is being deployed in more than 80 countries worldwide.
CriticalArc has made a series of key sales and technical appointments as it expands to meet growing demand for the SafeZone personal protection and emergency response system. Head of marketing and public relations Gerard Laurain joins the company as Global Marketing Director, taking responsibility for marketing, public relations and business development initiatives worldwide. With over 20 years’ B2B marketing experience Gerard has previously led product marketing and communications for early stage tech companies that disrupted traditional business models and grew from pre-IPO to publicly traded. It is now being used across multi-site and dispersed facilities in a wide range of vertical markets including higher education and healthcare He takes charge of marketing at a time when SafeZone is being adopted by major organisations worldwide. Deployed as a critical command and control tool, it is fundamentally transforming the way users manage security, safety and emergency operations. It is now being used across multi-site and dispersed facilities in a wide range of vertical markets including higher education and healthcare. Other key appointments Also joining the senior management team, Dominic Barnsley is the new Director of Product Development, based in Sydney, Australia. With more than 20 years’ experience in corporate technology, Dominic is heading up software development, product delivery and management of the CriticalArc technical teams. In the UK, Daniel Malone has been appointed as Technical Operations Manager (EMEA); Carl Martin joins the EMEA team as Sales Manager (Public Sector) and Christopher Whitting takes on the role of Sales Manager (Enterprise). Between them they have a wealth of experience in security and B2B technology sectors. Christopher has almost 20 years’ experience working with leading security tech brands, Carl has an extensive military and private security background and Daniel is a specialist in systems design and software, with a successful track record of over ten years. SafeZone has also been deployed at one of the UK’s largest corporate enterprises as well as across FCC Group’s international facilities Worldwide implementation of SafeZone “We are delighted to welcome Dominic, Gerard, Daniel, Carl and Christopher to the team at a time when demand for SafeZone is growing significantly,” said Glenn Farrant, CriticalArc, Chief Executive Officer. “By making strategic investments in our people, we’re confident we will continue to deliver the highest level of customer service as we expand into new markets.” Initially focused on the higher education market, SafeZone has been implemented in dozens of universities and higher education institutes across Australasia, Europe and North America. SafeZone has also been deployed at one of the UK’s largest corporate enterprises as well as across FCC Group’s international facilities that provide environmental services, water management and infrastructure works. Other applications include rollouts across gated communities and corporate enterprises in the Middle East and healthcare institutes in North America.
Dublin City University (DCU) is providing emergency supports to staff and students anywhere in the world through a mobile safety application called SafeZone which links users with the university emergency response team. Provided by technology firm CriticalArc, the app which DCU staff and students can download at no cost will enable students and staff to connect with DCU’s emergency response team if urgent help is required, first aid is needed, or an emergency occurs. Privacy protected security software DCU is the first university in the Republic of Ireland to roll-out SafeZone, which will be available to a student and staff population of almost 19,000 across the Glasnevin, St Patrick’s and All Hallows campuses. The app is also of use to university staff and students who are working and studying overseas. SafeZone is already in use in higher education institutions across the UK, Australia and the United States. As the system is privacy protected, a user's location will never be shared, unless they activate an alert for help Users can alert the University emergency response team by activating the app on their smartphone and by pressing either one of three alert button options (Emergency, First Aid or Help). The location of the user is then sent to security personnel who can coordinate to provide the necessary help, quickly and effectively. As the system is privacy protected, a user's location will never be shared, unless they activate an alert for help, within designated zones. The SafeZone app also enables people who are working alone or out of hours, for example in a research laboratory, to check in with the campus response team by activating a ‘check-in’ feature on the app which then sends their location and ID to campus response. Cross-country incident management In addition, SafeZone can be used in emergency situations or critical incidents by emergency response teams to issue information and updates to users. Furthermore, in the event of a critical incident overseas, the SafeZone app will allow the university campus emergency response team to check in with all registered users, account for their whereabouts and liaise with the relevant emergency services in the affected country. President of Dublin City University, Prof Brian MacCraith said, “Staff and student well-being and safety is of the utmost importance and the SafeZone technology further enhances both of these for staff and students across our campuses and while overseas, travelling, studying and working at other institutions. DCU is now a multi-campus environment and, by deploying SafeZone in conjunction with our existing campus emergency response team, it will enable us to respond, even more effectively and efficiently to students and staff who may need emergency support.” The use of this technology in conjunction with our campus emergency response team, will further enhance the DCU experienceSafe learning environment DCU Student Union President Niall Behan said, “We are pleased that DCU has become the first university in Ireland to use SafeZone, across all of our campuses and also for staff and students studying and working overseas. The use of this technology in conjunction with our campus emergency response team, will further enhance the DCU experience.” Glenn Farrant, Chief Executive Officer, CriticalArc, noted, “DCU is the first customer in the Republic of Ireland to demonstrate a visionary approach to safety and security by adopting SafeZone. As well as creating a safer learning environment for students and staff, SafeZone offers DCU a raft of benefits including boosting competitive advantage to prospective students, supporting international research and teaching as well as streamlining day-to-day activities.”
The entry into the US market comes after a number of key wins for the pioneers of SafeZone CriticalArc, a leading security technology innovator, recently announced that it has opened a US office in Denver, Colorado. The entry into the US market comes after a number of key wins for the pioneers of SafeZone™, a next generation distributed command and control solution that is revolutionising the way that organisations ensure personal safety across dispersed environments. Recent successful customer launches of SafeZone include a number of European and Asia-Pacific universities as well as ex-patriate facilities in the Middle East. Expanding global operations Headquartered in Australia, CriticalArc is continuing to expand its global reach with the new US office opening just eleven months after establishing its European base just outside London, UK. The US operation will be headed up by CriticalArc’s Chief Executive Officer, Glenn Farrant, and will provide sales, marketing and technical support for the USA market. Glenn Farrant, CEO of CriticalArc, commented: “Opening a regional office here in the United States clearly demonstrates our long-term investment in the region and guarantees the kind of high-quality, localised approach to customer service that is already appreciated by CriticalArc customers in Asia-Pacific, Europe and the Middle East. “We’re excited by the interest shown in SafeZone across universities and corporations in the US. With the increase in 24/7 operations at enterprise and higher education facilities, security teams are challenged by securing large environments without the benefit of daytime support resources. SafeZone complements conventional security measures by strengthening and streamlining the capacity of our customers to be more responsive to threats and incidents while increasing efficiency around the clock. CriticalArc continues to enhance and develop SafeZone, extending our ability to support new geographic regions and address new vertical markets.” "Opening a regional office here in the United States clearly demonstrates our long-term investment in the region," says Glenn Farrant, CEO, CriticalArc IACLEA sponsor This year, CriticalArc will be a Silver Sponsor at the International Association of Campus Law Enforcement Administrators (IACLEA) Annual Conference; being held from June 29 to July 2 at the Gaylord Opryland Convention Center in Nashville, Tennessee, USA. The event offers IACLEA members the opportunity to keep pace with current trends and developments in campus safety and security, and will see CriticalArc exhibiting a fully interactive SafeZone demonstration on booth #206. Visitors to IACLEA will have the chance to discover how SafeZone is transforming campus and open environment security operations by providing security teams with unprecedented real-time situation awareness. In the event of an incident, SafeZone provides security teams with the ability to prioritise resources, coordinate a rapid response and maximise the chances of a successful outcome. SafeZone security solution SafeZone™ uses location intelligence to give all users the benefits of 24/7 personalised protection at their fingertips. Available as a free app, SafeZone makes it easy to summon help anywhere, at any time via a simple, discreet tap on their phone; safe in the knowledge that a security team member can see where they are, know what help they need and respond quickly. A people-centred safety solution, SafeZone also equips security officers with a mobile command and control platform for managing response and delivering mass or targeted communications during small or large-scale emergencies. Ideally suited to dispersed environments, SafeZone can be implemented in hours to cover any number of locations, alleviating the need to invest in additional physical security measures such as help points. The system’s force-multiplier capabilities significantly improve collaboration during critical incidents while lifting the efficiency of everyday team operations.
By implementing SafeZone students and staff can now seek assistance with the simple press of a button CriticalArc announces that the University of Zurich, one of the leading research universities in Europe with 26,000 students has implemented SafeZone. By implementing SafeZone students and staff can now seek assistance with the simple press of a button, wherever they are located across the University estate, giving them the capability to summon support 24/7 via a help point in their pocket. Available as an app on all common smartphones, students and staff pre-register for SafeZone with some basic personal details and sign up to groups based on their faculty and corresponding use of facilities. The creation of groups ensures that users are provided with the right information relevant to their location and situation such as being directly connected to first aid and security services, being directed during evacuation procedures and being connected to the Swiss emergency services if appropriate. SafeZone provides fast and efficient mass notification capability In the event of an incident, SafeZone provides the University’s Safety and Environment Department with a fast and efficient mass notification capability, allowing University coordinators to send alerts to all staff and students. Tailored instructions can be sent to response teams or messages targeted to specific groups such as building wardens and first aiders or people at a particular location. SafeZone provides the University with a distributed command and control platform in the event of a major security or environmental threat. The cloud-based SafeZone system shares situational awareness across the whole response team in the field, giving responders access to live operational intelligence and complete incident visibility as an event unfolds, enabling more agile decision-making and ensuring the best possible outcome. "SafeZone provides us with an innovative capability to defend against threats by ensuring our organisation is equipped to deal with a wide range of incidents" Innovative capability to defend against threats Annette Hofmann, Head of Safety and Environment, University of Zurich, said, “SafeZone provides us with an innovative capability to defend against threats by ensuring our organisation is equipped to deal with a wide range of incidents.” “Effective mass or group and location-targeted communication enable us to alert staff and students to events and incidents no matter where they are in the city. SafeZone is enabling us to accurately and quickly disseminate information to enhance safety as well as avoid confusion, unnecessary evacuations or students missing classes, which results in optimal business continuity.” SafeZone alleviates the need for adding additional physical security measures Glenn Farrant, CEO, CriticalArc, added, “The University of Zurich’s decision to implement SafeZone is helping ensure a safer learning environment for students and staff. Fast and simple to implement, SafeZone alleviates the need for adding additional physical security measures such as help points and manned guarding. At the same time as driving significant efficiencies and cost savings, we are helping universities safeguard reputations, offer competitive advantage, and ensure preparedness against environmental and physical threats.”
UniSA selected SafeZone to enhance safety while reducing costs across six disparate campuses CriticalArc recently reports that the University of South Australia (UniSA) has improved on-campus safety and security for 34,000 students and staff with the successful implementation of its innovative SafeZone™ distributed command and control solution. UniSA selected SafeZone to enhance safety while reducing costs across six disparate campuses, from inner-city urban environments to outback locations dispersed across 800kms. By providing unparalleled situational awareness, SafeZone is enabling UniSA to manage everyday security operations and incidents response procedures faster and much more efficiently. An intuitive SafeZone app enables UniSA students and staff to summon assistance for an emergency, first aid or general help via a simple tap on their phone to raise an alert that automatically pinpoints their exact location. Security staff and coordinators on all campuses carry the SafeZone responders’ app on an iPhone to ensure a fast, well-coordinated response, most appropriate action and best outcome. The cloud-based SafeZone system shares situational awareness across the whole security team in the field, giving responders access to live operational intelligence and complete incident visibility as an event unfolds, enabling more agile decision-making. UniSA chose SafeZone in response to a range of security challenges much like those facing higher education providers worldwide. These included expanding facilities, the rise of flexible 24/7 on-campus learning and to improve round-the clock lone student protection. As on many campuses, there was a concern that incidents might go unreported, particularly among overseas students due to unfamiliar surroundings, cultural reticence and language barriers. UniSA also wanted a better mass notification system plus the ability to monitor performance against KPIs and build a continuous service improvement culture. Dominic Marafioti, Campus Facilities Manager, UniSA said: “UniSA’s 34,000 students and staff feel reassured by having immediate access to a help point in their pocket and the knowledge that our security team has control room functionality on their belts.” “UniSA’s 34,000 students and staff feel reassured by having immediate access to a help point in their pocket" “Prior to implementation, we conducted an extensive stakeholder consultation with more than 70 staff members and students, where 97% of users said that they found the app easy to use. We were especially impressed with the wide range of features available and how easy SafeZone was to set up. Within six weeks of approval, it was up and running across our six campus communities.” Superseding slow, unreliable and costly SMS, SafeZone’s mass notification is fast and efficient, allowing UniSA security coordinators to send alerts to all staff and students. Tailored instructions can be sent to response teams or messages targeted to specific groups such as wardens or people at a particular location. Outdated manual check-in processes have been replaced, making it easier to optimise security cover for out-of-hours users and lone workers. It is also enabling more accurate, cost-effective reporting, regulatory compliance and continuous service improvement. He concluded: “With no need for expensive help points, centralised control room or SMS messaging, we are providing improved 24/7 protection across our campuses while making significant capital cost savings. As part of our commitment to staff and student wellbeing, SafeZone is ensuring that UniSA remains an extremely safe place to work and study.” Glenn Farrant, CEO, CriticalArc, added, “The adoption of SafeZone at UniSA is a clear demonstration of the university’s commitment to ensuring a safe and secure learning environment for students and staff. Fast and cost effective to implement, SafeZone is ideally suited to campuses and multi-site facilities enabling the fastest possible response to incidents to ensure the best outcomes. Working closely with our customers, we’re helping a range of organisations realise significant efficiencies and cost savings across their security operations, while protecting company reputations by ensuring a preparedness against environmental and physical threats.” SafeZone from CriticalArc is available to colleges and higher education institutions worldwide.
The refreshed branding reflects the evolving functionality of CriticalArc’s SafeZone CriticalArc recently announced a revamped identity along with significant new SafeZone product features. The rebranding follows a period of expansion for the Australian-based security technology business, in particular across Europe, the Middle East and Asia. The rebranding also includes a new website using the new visual identity. The refreshed branding reflects the evolving functionality of CriticalArc’s SafeZone and the increasing demand for cost-effective distributed command and control solutions, driven by the need of large and multi-site organisations to improve their response to critical and everyday incidents, optimise security operations, and protect staff as well as physical assets. Darren Chalmers-Stevens, Director of EMEA, CriticalArc, commented: “Our look may have changed, but our mission hasn’t. We continue to combine cloud computing technology with a deep understanding of security operations to challenge the traditional methods of securing multi-site and dispersed facilities. In doing so, we are strengthening and streamlining the capacity of our customers to be more responsive to threats and incidents while increasing efficiency. We will continue to enhance and develop SafeZone and extend its capability to enter new regions and markets.” Delivered to customers this week, SafeZone’s new real-time Heat Map further empowers security and safety teams with intelligence needed to optimise operations. Heat Maps show the physical presence of a team over time, enabling security coordinators to see where personnel have visited, quickly identifying any gaps in coverage. Under increasing pressure to do more with existing resources, managers can now streamline operations with the confidence that they are using available team resources most effectively across their estates. "As a technology led organisation, we are committed to build-on and extend SafeZone’s powerful capabilities, taking advantage of appropriate new technologies as they happen" Glenn Farrant, CriticalArc founder and CEO, added: “As a technology led organisation, we are committed to build-on and extend SafeZone’s powerful capabilities, taking advantage of appropriate new technologies as they happen. Our customers are guaranteed that they will be employing the very best solution to increase their operational service efficiency, close security gaps and respond faster, more effectively to incidents without adding resources or fixed infrastructure. We will further extend the new SafeZone real-time Heat Map functionality with reporting tools and management dashboards as one of many innovative developments on our product roadmap.” Deployed in hours, SafeZone delivers truly mobile and flexible command and control out in the field as well as in control room environments. The field functions are so powerful, many CriticalArc customers have cancelled plans to build control rooms, with huge savings. For end-users SafeZone represents having a Help Point in their pocket, so any further capital investments in fixed Help Points are completely unnecessary. With zero-cost mass notifications and a lone worker check-in feature, SafeZone enables cross-campus collaboration and coordination during major incidents as well as making everyday team operations more efficient across multiple sites that can be located anywhere globally. CriticalArc is headline sponsor at the Tertiary Education Management Conference in Cairns, Australia on 31 August to 03 September 2014, where CriticalArc customer, Dominic Marafioti of the University of South Australia will present a paper entitled, “Implementing a Smartphone Based Incident Coordination & Control System at Six Australian Universities”.
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