Ping Identity, known for securing digital identities for major enterprises, has announced that its capabilities for patient identity verification and fraud protection have been included in the Epic Toolbox for MyChart.
This development marks a significant step for healthcare organisations striving to modernise patient access while ensuring security, privacy, and operational efficiency.
Modernising patient access
Healthcare institutions are evolving to enhance patient access experiences. This requires balancing the seamless onboarding of patients with robust identity verification, fraud detection, and adaptive risk management within MyChart environments.
By integrating these elements into digital workflows, organisations can streamline account creation and recovery processes.
MyChart integration details
Ping Identity combines patient verification with real-time fraud detection for MyChartPing Identity offers a comprehensive solution for patient identity verification paired with real-time fraud and risk detection, tailored for healthcare facilities utilising MyChart. The solution leverages dynamic orchestration to enable seamless incorporation of identity and risk management into MyChart-connected workflows.
This approach allows healthcare providers to automate and secure patient onboarding and account recovery, minimising disruptions for genuine users.
The MyChart solution comprises three main capabilities:
- Identity Verification: Ensure patient verification upon account creation and recovery using official identification, biometric comparisons, and live checks.
- Threat and Risk Detection: Identify synthetic identities, account takeovers, and suspicious activities through real-time behavioural and environmental analysis.
- No-Code Orchestration and Dynamic Response: Facilitate appropriate account interactions in real time, with options to allow, challenge, or block actions based on risk assessments.
Enhanced security and efficiency
By aiding healthcare entities to transition from static authentication methods to continuous, verified trust, this solution reduces fraud risks during account setup and recovery, while enhancing patient access and operational efficiency. It is compatible with existing MyChart-integrated systems, fortifying security without necessitating infrastructure changes.
Commitment to privacy standards
Ping Identity's approach to identity verification maintains stringent privacy-preserving standards, employing minimal data collection and facilitating swift deletion of PII after verification. This aligns with healthcare institutions' privacy and compliance goals, including adherence to HIPAA regulations.
Steve Gwizdala, VP Healthcare at Ping Identity, stated, “Healthcare organisations are being asked to do more with less while protecting increasingly sensitive data. Ping Identity helps secure patient account creation and recovery connected to MyChart, reducing risk and operational burden without adding friction for patients.”
