HID has been recognised with a Red Dot Award for its Textile Services platform, which advances linen management within the hospitality sector by improving design concept, interaction, user interface, and user experience.
This accolade highlights the platform’s capacity to address challenges facing the hospitality industry, such as inflated linen costs and outdated inventory systems.
Enhanced linen management
The new Textile Services platform by HID offers a significant shift from basic RFID tracking systems by providing a user-centred approach. This system includes intuitive dashboards and intelligent algorithms that offer hotel staff detailed visibility into linen status.
This real-time data reveals which linens are available, in use, in laundry, or missing, facilitating better management.
Coupled with artificial intelligence forecasting and smart triggers, the platform converts operations into a precise, data-driven workflow. This mobile-friendly design supports a cost-efficient approach to linen management, providing the industry with operational insights it previously lacked.
User-centric design approach
The development of the Textile Services platform emphasised human-centred design through the use of the RITE (Rapid Iterative Testing & Evaluation) methodology.
HID engaged with real users from luxury hotels worldwide to gather feedback that informed significant design adjustments. This iterative process ensured that the platform effectively addressed critical concerns such as inventory discrepancy tracking, crucial for managing linen costs in high-end hotels.
The Red Dot Award: Design Concept is globally recognised and honours innovative design ideas and concepts. Securing this award underlines the potential and design quality of HID's Textile Services platform in the market.
HID, a worldwide pioneer in trusted identity solutions, is proud to announce that its new Textile Services platform, powering next-generation linen management, has received a Red Dot Award recognising excellence in design concept, interaction, UI and user experience.
The hospitality industry often struggles with inflated linen costs and high stress due to outdated inventory systems and chronic overstocking. While many existing RFID solutions offer basic tracking, they fail to turn raw data into actionable intelligence.
Textile Services platform
HID's Textile Services platform fundamentally shifts this paradigm. It moves beyond basic tracking by providing a user-centered system with intuitive dashboards and intelligent algorithms.
The platform gives housekeepers and hotel managers detailed, real-time linen status visibility—showing what is available, in use, in laundry, or missing.
By pairing this data with AI forecasting and smart triggers, the mobile-friendly design transforms operations into a precise, cost-saving, data-driven workflow that the linen management industry had not experienced before.
Human-centered design
The success of the project was driven by a focus on user experience and rapid, iterative user testing. Through the RITE (Rapid Iterative Testing & Evaluation) methodology, the HID team engaged real users from luxury hotels across the Middle East, Europe, Asia, and the United States to validate and refine every feature.
Testing early prototypes revealed what truly mattered to operational staff—such as precise inventory discrepancy tracking—leading to significant design pivots that ensure the solution directly addresses critical user pain points and helps luxury hotels manage linen costs more effectively.
The Red Dot Award: Design Concept is one of the most prestigious design competitions worldwide, recognising new design ideas and innovations. Winning the award is a strong indicator of the future market potential and design excellence of a concept.
