CSA Monitoring, based in the state capital, has unveiled a novel solution enabling alarm dispatch services to directly dispatch emergency alerts to Emergency Communication Centres (ECCs). Traditionally, the process relied on operators who communicated emergency details via phone calls to 911 dispatchers.
This new integration by CSA cuts down response time and boosts accuracy in data relayed to 911 centres, proving particularly beneficial in urgent scenarios like fires, where every second can be crucial in saving lives and property.
Enhancing public safety through direct dispatching
Innovative approach significantly aids first responders in delivering swift assistance
As one of the major wholesale alarm monitoring central stations in the state, CSA Monitoring is instrumental in aiding small alarm dealers throughout Michigan. These dealers install various safety systems, including fire, burglary, and life safety systems, as well as personal emergency response systems (PERS) designed to assist older individuals living independently. This innovative approach significantly aids first responders in delivering swift assistance.
Marc Cuddie, the owner of CSA, remarked, “This technology is incredible for delivering accurate information to the correct PSAP in a very short time frame, cutting more than two minutes off the emergency process in some cases. In a fire, this is huge. Fire experts agree that a fire can double in size every minute it burns, so saving even a few minutes has a major impact on protecting life and property.”
Implementation of new technological interfaces
Facilitated by Dice Corporation, a Michigan-based tech entity, the technological interface was made possible through their newly launched PSAP Connect service. Dice Corporation is renowned for its advancement in developing innovative public safety programs that contribute significantly to the evolution of alarm communications.
Clifford Dice, CEO of Dice Corporation, stated, “We chose Michigan as one of the first states to go live because it is our home state, and CSA is a very forward-thinking company as well as one of the technology leaders in the wholesale monitoring industry. In this case, our interface covers more than 86% of the state’s population and connects a significant percentage of ECCs. We also have other alarm companies that we plan to bring live in additional states as we roll out a nationwide platform for the industry’s top alarm providers.”
