To ensure that their customers always have the best help and support at their fingertips, ASSA ABLOY has announced an updated customer support app that offers new tools to ensure successful installations.
Now available for download on Apple and Android mobile devices, the ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive.
The app is powered with live, interactive video and live chat support from a technician. It also ensures that support hours are displayed accurately within the app depending on device location, and offers email options that are ideal for afterhours support inquiries.
Intuitive customer support
One can easily take a photo using a phone and attach it to one’s email for easier troubleshooting. A built-in QR code reader allows security professionals to scan the code located on the product for simple support lookup.
“ASSA ABLOY believes simple, intuitive and immediate customer support is a tenet of good business,” states Leslie Saunders, Vice President of Customer Experience, ASSA ABLOY Americas. “And we will continue to expand the capabilities of this tool in an ongoing effort to make it easy to order, install and troubleshoot our products.”