Genetec CCTV Network / IP Cameras

Rodrigue Zbinden, CEO at Morphean, discusses the business benefits from merging video surveillance and access control technologies as demand for ACaaS grows. The big question facing businesses today is how they will use the data that they possess to unlock new forms of value using emerging technologies such as the cloud, predictive analytics and artificial intelligence. Some data is better utilised than others: financial services were quick to recognise the competitive advantages in exploiting technology to improve customer service, detect fraud and improve risk assessment. In the world of physical security, however, we’re only just beginning to understand the potential of the data that our systems gather as a part of their core function. Benefits of ‘Integrated access control’ The first thing to look for is how multiple sources of data can be used to improve physical security functionsWhat many businesses have yet to realise is that many emerging technologies come into their own when used across multiple sources of data. In physical security, for example, we’re moving from discussions about access control and CCTV as siloed functions, to platforms that combine information for analysis from any source, and applying machine learning algorithms to deliver intelligent insights back to the business. ‘Integrated access control’ then looks not just to images or building management, but to images, building management, HR databases and calendar information, all at the same time. And some of the benefits are only now starting to become clear. The first thing to look for, of course, is how multiple sources of data can be used to improve physical security functions. For example, by combining traditional access control data, such as when a swipe card is used, with a video processing platform capable of facial recognition, a second factor of authentication is provided without the need to install separate biometric sensors. CCTV cameras are already deployed in most sensitive areas, so if a card doesn’t match the user based on HR records, staff can be quickly alerted. Making the tools cost-effective In a similar vein, if an access card is used by an employee, who is supposed to be on holiday according to the HR record, then video data can be used to ensure the individual’s identity and that the card has not been stolen – all before a human operator becomes involved. This is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business functionThese capabilities are not new. What is, however, is the way in which cloud-based computing platforms for security analytics, which absorb information from IP-connected cameras, make the tools much more cost effective, accessible and easier to manage than traditional on-site server applications. In turn, this is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business function. With this system set up, only access control hardware systems are deployed on premise while the software and access control data are shifted to a remote location and provided as a service to users on a recurring monthly subscription. The benefits of such an arrangement are numerous but include avoiding large capital investments, greater flexibility to scale up and down, and shifting the onus of cybersecurity and firmware updates to the vendor. Simple installation and removal of endpoints What’s more, because modern video and access control systems transmit data via the IP network, installation and removal of endpoints are simple, requiring nothing more than PoE and Wi-Fi. Of all the advantages of the ‘as a service’ model, it’s the rich data acquired from ACaaS that makes it so valuable, and capable of delivering business benefits beyond physical security. Managers are constantly looking for better quality of information to inform decision making, and integrated access control systems know more about operations than you might think. Integrating lighting systems with video feeds and access control creates the ability to control the lightsRight now, many firms are experimenting with ways to find efficiencies and reduce costs. For example, lights that automatically turn off to save energy are common in offices today, but can be a distraction if employees have to constantly move around to trigger motion detectors. Integrating lighting systems with video feeds and access control creates the ability to control the lights depending on exactly who is in the room and where they are sitting. Tracking the movement of employees Camera data has been used in retail to track the movement of customers in stores, helping managers to optimise displays and position stocks. The same technology can be used to map out how employees move around a workspace, finding out where productivity gains can be made by moving furniture around or how many desks should be provisioned. Other potential uses of the same data could be to look for correlations between staff movement – say to a store room – and sales spikes, to better predict stock ordering. What makes ACaaS truly exciting is it is still a very new field, and we’re only just scratching the surface of the number of ways that it can be used to create new sources of value. As smart buildings and smart city technology evolves, more and more open systems will become available, offering more ways to combine, analyse and draw insights from data. Within a few years, it will become the rule, rather than the exception, and only grow in utility as it does.

With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favourites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behaviour is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimise, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalised enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.

Where are video surveillance cameras headed? At the core of next-generation Internet Protocol (IP) cameras are advanced chips with artificial intelligence (AI) at the edge, enabling cameras to gather valuable information about an incident: scanning shoppers at a department store, monitoring city streets, or checking on an elderly loved one at home. Thanks to advanced chip technology, complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras —professional to consumer — fueling the democratisation of AI in the IP camera market. Complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras Expanding the global IP camera market  The video surveillance equipment market grew to $18.5 billion in 2018 and is expected to increase this year, according to IHS Markit. The latest research points to video everywhere, edge computing, and AI as the top technologies that will have a major impact in both commercial and consumer markets in 2019. Computing at the edge means that the processors inside the camera are powerful enough to run AI processing locally, while still encoding and streaming video, and are able to do it all at the low-power required to fit into the limited thermal budget of an IP camera. New SoC chips will be able to perform all of the processing on camera and provide accurate AI information, with no need to send data to a server or the cloud for processing. Instead, data can be analysed right in the camera itself, offering high performance, real-time video analytics, and lower latency — all critical aspects of video surveillance. This new AI paradigm is made possible by a new generation of SoCs, a key driver behind the market growth of IP cameras. Complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras to fuel the advent of AI in the IP camera market Micro-processor-enabled video analytics Next-generation video cameras will be able to create heat maps of stores to see where people spend the most time Microprocessor-enabled analytics allow users to more easily extract valuable data from video streams. How about an insider’s view into retail customer behavior? Consider video cameras at a department store, monitoring shoppers’ behavior, traffic patterns, and areas of interest. Next-generation cameras will recognise how long a shopper stays in front of a specific display, if the shopper leaves and returns, and if the shopper ultimately makes a purchase. Next-generation video cameras will be able to create heat maps of stores to see where people spend the most time, so retailers will be able to adjust product placement accordingly. Analytics will also help identify busy/quiet times of the day, so retailers can staff accordingly. By understanding customers’ behavior, retailers can determine the best way to interact with them, target specific campaigns, and tailor ads for them. Cue the coupons while the shopper is still onsite! Analytics will also help identify busy/quiet times of the day, so retailers can staff accordingly Fast processing for rapid response at city level City surveillance and smart cities are depending on advanced video surveillance and intelligence to keep an eye on people and vehicles, identify criminals, flag suspicious behavior, and identify potentially dangerous situations such as loitering, big crowds forming, or cars driving the wrong way.Quick local decisions on the video cameras are also used to help analyse traffic situations Quick local decisions on the video cameras are also used to help analyse traffic situations, adjust traffic lights, identify license plates, automatically charge cars for parking, find a missing car across a city, or create live and accurate traffic maps. Real-time HD video monitoring and recording When it comes to home monitoring, what will next-generation video surveillance cameras offer? Real-time monitoring and notification can detect if a person is in the back yard or approaching the door, if there’s a suspicious vehicle in the driveway, or if a package is being delivered (or stolen). Advanced video cameras can determine when notifications are and aren’t required, since users don’t want to be notified for false alerts such as rain, tree branches moving, bugs, etc. Next-generation video camera capabilities can also help monitor a loved one, person or pet, helping put families at ease if they are at work or on vacation. For example, helpful analytics may be used to detect if someone has fallen, hasn’t moved for a while, or does not appear for breakfast according to their typical schedule. City surveillance and smart cities are depending on advanced video surveillance and intelligence to keep an eye on people and vehicles, identify criminals, flag suspicious behavior, and identify potentially dangerous situations Next-gen IP cameras When evaluating next-generation IP cameras (cameras on the edge), look at the brains. These cameras will likely be powered by next-generation SoCs chips. Here is what this means to you:       Save on network bandwidth, cloud computing and storage costs. There is no need to constantly upload videos to a server for analysis. Analysis can be performed locally on the camera, with only relevant videos being uploaded. Faster reaction time. Decisions are made locally, with no network latency. This is critical if you need to sound an alarm on a specific event. Privacy. In the most extreme cases, no video needs to leave the camera. Only metadata needs to be sent to the cloud or server. For example, the faces of people can be recognised in the camera and acted upon, but the video never reaches the cloud. The cameras can just stream a description of the scene to the server “suspicious person with a red sweater walking in front of the train station, has been loitering for the last 10 minutes, suggest sending an agent to check it out.” This could become a requirement in some EU countries with GDPR rules. Easier search. Instead of having to look through hours of video content, the server can just store/analyse the metadata, and easily perform searches such as “find all people with a red sweater who stayed more than five minutes in front of the train station today.” Flexibility/personalisation. Each camera at the edge can be personalised to work better for the specific scene it is looking at, compared to a generic server. For example, “run a heat map algorithm on camera A (retail) as I want to know which sections of my store get the most traffic; and run a license plate recogniser on camera B (parking lot) as I want to be able to track the cars going in/out of my parking lot.” No cloud computing required. For cameras in remote locations or with limited network bandwidth, users have the ability to perform all analytics locally, without relying on uploading video to a server/cloud. Higher resolution/quality. When AI processing is performed locally, the full resolution of the sensor can be used (up to 4K or more), while typically the video streamed to a server will be lower resolution, 1080p or less. This means more pixels are available locally for the AI engine so that you will be able to detect a face from a higher distance than when the video is streamed off camera. AI at the edge Professional-level IP cameras capable of performing AI at the edge are coming soon with early offerings making their debut at this year’s ISC West. As we enter 2020, we will begin to see the availability of consumer-level cameras enabling real-time video analytics at the edge for home use. With rapid technology advancement and increased customer demand, AI is on the verge of exploding. When it comes to image quality and video analytics, IP cameras now in development will create a next-generation impact at department stores, above city streets, and keeping an eye on our loved ones.

Along with the integration of security and other systems in an enterprise environment comes a need to centralise monitoring and control of the unified network. A control room is at the center of managing integrated systems, providing the focal point to collect information from a variety of sensors, analyse the data, and then respond appropriately. The technologies that drive these functions are changing and evolving, thus increasing the efficiency and efficacy of systems. We asked this week’s Expert Panel Roundtable: What’s new in command-and-control systems, and what is the impact?

Genetec Inc., globally renowned technology provider of unified security, public safety, operations, and business intelligence has announced that the city of New Orleans (NOLA) is relying on Security Center, the company’s unified IP security platform, to improve public safety and enhance city-wide collaboration. With about 400,000 residents, New Orleans (NOLA) is the most populous city in the State of Louisiana. Like other big cities, NOLA is focused on enhancing public safety for its citizens and the 1.2 million visitors who flock to the city’s French Quarter for Mardi Gras celebrations. Using Security Center, the NOHSEP agency has saved police officers about 2000 hrs of investigative work in just a year Genetec Security Center As part of a Citywide Public Safety Improvement Plan that included the deployment of a new citywide public safety system and the construction of a Real-Time Crime Center (RTCC), the New Orleans Homeland Security and Emergency Preparedness (NOHSEP) chose the Genetec Security Center unified platform to support all city agencies.  Using Security Center, the NOHSEP agency has saved police officers about 2000 hours of on-foot investigative work in just one year. “It might take a police officer over an hour to visit business locations, speak with owners, look through video, find what they are looking for, get a copy of video onto USB keys, drive back to the precinct, and then submit that into evidence." said George Barlow Brown, IT Manager at the New Orleans Real Time Crime Center. Video and ALPR cameras He adds, “So, we have essentially saved the department over 2000 hours of manual labor in physically collecting and storing video evidence. That’s more time for officers to respond to calls of service and be present in our many neighborhoods, which helps build community confidence. The ROI is there for us in terms of the efficiency,” The team can now easily retrieve evidence from over 325 city-owned video cameras and 100 automatic license plate recognition (ALPR) cameras (60 of which are Security Center AutoVu cameras)  from the Real-Time Crime Center. The new security platform is integrated with other public safety solutions such as a Briefcam analytics system and a computer-assisted dispatch (CAD) system. All this information gets routed through to a central command center, speeding up emergency response. Share video access with RTCC  “Our operators do the full investigative work right from within Security Center. It’s just one of the most intuitive solutions that I have ever seen. We can display up to six video tiles and hit ‘synchronise video’ to see various angles of the same scene playing at the same time. We can then select the segment of video we need and hit export. Each 10-minute segment from all the video tiles is then archived for viewing later on,” said Brown. NOLA is also leveraging Security Center to foster a true public-private partnership. The city launched a platinum version of the SafeCam project, which allows businesses to share access to external video cameras with the RTCC. Motion-detection alarms Using the Genetec Federation feature, the NOHSEP team can access video from participating companies’ systems Using the Genetec Federation feature, the NOHSEP team can access video from participating companies’ systems. Participating businesses can be identified by discrete signage at their front entrances. This tells on-the-ground officers that this business has shared their outdoor cameras with the RTCC, and there is no reason to disturb the establishment or their customers. The officer can simply call RTCC operators to get the evidence they need. Brown and his team also have motion-detection alarms set up on cameras facing some known illegal dumping sites. As soon as someone dumps refuge in these locations, the team can proactively notify the Sanitation Department so they can collect the debris. Mining video and data NOLA is making the most of its security investments to improve city life too. For one, the RTCC operates a backup emergency operations center for the city of New Orleans. The NOHSEP team has also shared video feeds with other city departments such as the Sewage and Water Board, so they can determine the rate at which an intersection floods. As plans continue to evolve, the RTCC team is taking full advantage of the new technology to keep NOLA safer. “As far as investigations and the ability to mine video and data, Security Center is hands-down the best product out there. With this platform, we’re extending greater efficiency to responding officers, and we’re also forging stronger partnerships with our community. Together, we’re all working smarter and faster to keep New Orleans safe,” concluded Brown.

Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions, announced that it will unveil new headquarters in the City of London, in the autumn of 2019. The announcement follows a period of accelerated growth for Genetec in the United Kingdom, with a significant and sustained increase in EMEA revenues over the last five years. Some of the company’s flagship customers in the UK include the Royal Borough of Windsor and Maidenhead, Twickenham Stadium and the University of Hull.  Paul Dodds, Country Manager, UK & Ireland, commented: “At a time when Brexit has seen many organisations reconsider their presence, Genetec is unequivocal about the role of the United Kingdom as a critically important part of the global economy. As such, we’re delighted to be opening a central London headquarters to better meet the needs of our channel partners, end users, and prospects.” Public safety applications We work with local partners to provide training, compelling educational experiences, and state-of-the-art support The new headquarters will incorporate an expanded state-of-the-art training facility, and a new ‘Genetec Experience Center’ housing innovative solutions from Genetec and its large ecosystem of technology partners. Furthermore, the office will house a dedicated research and development team focused on justice and public safety applications for law enforcement, emergency responders and local government. Michel Chalouhi, VP of Global Sales, added: “The new London headquarters will give us the perfect platform to continue to execute our UK strategy and sustain the excellent year-on-year growth that we’ve achieved globally over the past years. The security market is growing and changing rapidly. We are constantly facing new challenges, so we need to ensure we work with our local partners to provide up-to-date training, compelling educational experiences, and state-of-the-art support. Our base in London will help us do that, thanks to its fantastic location, facilities, and links.”