Interface Security Systems LLC
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Interface Security Systems LLC news
Interface Security Systems, a pioneering managed services provider that delivers managed network, business security and business intelligence solutions to distributed enterprises, recently provided Thrive Restaurant Group, one of Applebee’s largest franchisees in the US, with scalable network, communications and security services. Business security systems platform The new solutions include a next-generation secure SD-WAN architecture with network upgrades, 4G/LTE wireless capability, unified communications as service (UCaaS) with cloud-based VoIP and a secure and standardised business security systems platform. As a significant update to Thrive’s outdated legacy systems, the new Interface solution unclogs productivity bottlenecks and gives the flexibility the restaurant chain needs to address changing customer preferences. Managing multiple network and voice providers We needed a partner we could count on to manage our network, voice, and security for all locations" With 81 restaurants across the United States, Thrive found itself struggling with challenges common to many geographically distributed businesses, including managing multiple network and voice providers, dealing with outdated CCTV hardware, and a lack of accountability from vendors. “With 81 restaurants across ten states, we needed a partner we could count on to manage our network, voice, and security for all locations,” explains Brian Houchin, Director of IT for Thrive Restaurant Group. Troubleshooting technical issues When it came to managing vendors, Thrive simply had too many. Troubleshooting technical issues was challenging as it was difficult to pin accountability on a specific vendor. In addition, tracking invoices, service credits and administering multiple vendors was an inefficient and time-consuming exercise every month. Outdated hardware and changing regulations also posed a challenge. Unreliable CCTV equipment left the restaurants, employees and customers vulnerable to security risks on-premises. Constantly evolving Payment Card Industry (PCI) compliance rules meant Brian Houchin had to devote hours of his limited bandwidth to keep up with the latest changes and updates, so that Thrive could avoid major penalties and security threats. With the COVID-19 pandemic significantly disrupting Thrive’s business, restaurant staff found it challenging to handle sudden spikes in call volumes, as they had to work with a legacy phone system that was not scalable. The lack of 4G wireless coverage, outside of the restaurant premises made curbside pickup and take-out services impossible to manage. Secure, scalable network and communications Thrive turned to Interface to implement a secure, scalable network and communications backbone that would unclog the productivity bottlenecks and give the flexibility the restaurant chain needed to cater to changing customer needs. Interface implemented a next-generation secure SD-WAN architecture with network upgrades to guarantee seamless connectivity between all of Thrive’s locations. To deliver a better guest experience for customers calling in with their orders and enabling curbside pickup and payment, Interface rolled out a 4G/LTE wireless network that also doubled up as a backup when the primary network failed. UCaas with cloud-based VoIP implemented With managed network services from Interface, Brian and Thrive never have to worry about PCI compliance With managed network services from Interface, Brian and Thrive never have to worry about PCI compliance. Interface also implemented unified communications as service (UCaaS) with cloud-based VoIP and auto-attendant features for Thrive’s locations to seamlessly route high volumes of customer calls to their dedicated order centre. “We wanted to take the call-in experience out of the individual restaurants and put it into the hands of professionals who weren’t in a hurry to get off the phone,” explains Brian Houchin, adding “The VoIP service from Interface lets us take additional orders, dramatically improving our customer experience and increasing revenue.” Deploying secure video surveillance platform To solve the limitations of Thrive’s legacy CCTV infrastructure, Interface delivered a secure video surveillance platform with easy remote viewing from any location and simplified access management to boost restaurant security. Thrive’s partnership with Interface has allowed the restaurant group to focus more on their growth strategy and long-term plans. By consolidating their SD-WAN, UCaaS, CCTV and 4G/LTE services with Interface, Thrive gets real accountability without having to deal with the vendor run-around. Perhaps the greatest advantage is Thrive’s ability to aggressively expand, confident that Interface’s 24/7 managed services will always be ready to support their growth. “We’ve had a chance to test out multiple vendors for network, communications and business security and Interface definitely has provided us the best experience,” concludes Houchin.
Interface Security Systems, a renowned managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, announced the promotion of Brent Duncan to President and COO. Interface Security Systems is a portfolio company of SunTx Capital Partners and Prudential Capital Partners. Since joining Interface in April 2019 as Chief Revenue Officer, Duncan has been instrumental in transforming the company’s go-to-market strategy. Under Duncan’s leadership, Interface expanded its service offerings to a wider range of verticals, launched new products and adapted existing products for new applications, formed new strategic partnerships, and increased their new customer acquisition by 165%, in spite of the global pandemic. Delivering outstanding results Brent will continue to lead the revenue organisation while taking on the additional responsibility for the company’s operations functions, thus creating a structure where the entire sales process, services deployment, customer lifecycle support, governance and customer experience are all part of one unified team. Interface is also in the process of making substantial investments in new product innovation, IT infrastructure and people. Michael Shaw, Chief Executive Officer of Interface, said, "This is a well-deserved promotion for Brent. He has demonstrated strong leadership skills and delivered outstanding results in the Chief Revenue Officer position over the past 18 months. Expanding Brent’s leadership role in the company achieves my vision for an executive team structure that will optimise the future success of the business. I am excited to be working with Brent and firmly believe that our best years are yet to come.” Business intelligence Interface is unique in its ability to offer managed services that combine physical security and network infrastructure" "We believe Interface is uniquely positioned to help businesses integrate the management of their security, managed networks, and business intelligence. Doing this has always been important, but with the global health crisis it is even more important,” said Robert Derrick, Managing Director of Prudential Capital Partners. “We look forward to supporting Brent in his new role, and the entire Interface management team as they continue to focus on delivering the highest quality products and service to their customers.” Offer managed services "Interface is unique in its ability to offer managed services that combine physical security and network infrastructure. We feel confident that Brent is the right leader to take Interface through this next phase of growth," said Ned Fleming, Founding Partner of SunTx Capital Partners. “I’m honoured to assume these additional responsibilities and am energised by the opportunities for us to grow our business. Working as true partners to our customers, we will continue to differentiate ourselves with our innovative technology, customised services and our philosophy of relentless customer support," added Brent Duncan, President and COO.
Interface Security Systems, a managed service provider delivering business security, managed network, and business intelligence solutions to distributed enterprises, announced it is now offering interactive remote video monitoring service with automated voice-down options to help its retail and restaurant customers promote social distancing and mask-wearing guidelines on their premises. A growing number of retailers and restaurants are reporting increased incidents of agitated customers and in-store violence during this health crisis. The physical distancing measures introduced in stores and restaurants, limits on the number of customers allowed inside, the mandatory wearing of masks, and restrictions on some products to reduce panic buying, have contributed to an increase in retail worker abuse. Live video and two-way audio With automated voice down messages, businesses can make public announcements to remind customers and employees about proper social distancing and mask-wearing guidelines. The messages are scheduled throughout the day and play through an organisation’s existing audio system. Each message can be customised to directly address the principal challenge of the moment. When store or restaurant associates witness patrons not following health and safety guidelines, they also have the option to simply press a button and have a trained security professional intervene via live video and two-way audio from one of Interface Security Systems’ Five Diamond rated Command & Control Centres. Interactive remote video monitoring solution “Many of our customers have asked us to help them audit and assist with social distancing and health policy enforcement in their stores to remove some of the pressure on their associates. Our interactive remote monitoring technology enables us to safely enforce these policies and proactively avoid disputes,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems. The Voice Down aspect of an interactive remote video monitoring solution is also a strong deterrent to both internal and external crime as employees and customers are clearly made aware of a security presence either during scheduled or random announcements.