Interface Security Systems LLC

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Interface Security Systems LLC Overview:

Interface Security Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. They improve security, streamline network connectivity, optimise operations and reduce IT costs, maximising ROI for America’s top brands.

The company is uniquely equipped to meet the rapidly-changing technology demands of today’s retail, restaurant, hospitality, financial services, cannabis dispensaries and other distributed enterprises.

Their technology partnerships, together with their world-class command and control centers, operated by a team of security experts give their customers a significant competitive advantage.

  • Products
  • Managed Network Solutions
  • UCaaS (Unified Communications as a Service)
  • Business Security Systems
  • Business Intelligence
  • Remote Video Monitoring
  • Managed Access Control
  • Video Analytics
  • Intrusion Alarm Monitoring
  • Video Verified Alarms
  • SD-WAN
  • Industries
  • Retail
  • Restaurants
  • Hospitality
  • Banking & financial services
  • Cannabis

Interface Security Systems LLC news

Interface Security Systems announce the launch of ‘Tech for Good’ scholarship scheme

Interface Security Systems, a globally renowned managed service provider, delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises, has announced the launch of the ‘Tech for Good’ scholarship programme, to help provide financial support to college students pursuing four-year STEM or other technology-oriented studies and careers. ‘Tech for Good’ scholarship  One student will be selected every year from the pool of applicants and will receive US$ 5,000 funding, in order to help continue their education. To be eligible for this scholarship, students will need to be enrolled full-time in an accredited US university for the 2021-2022 academic year, studying any technology-related course. Applicants with a strong academic record will be required to submit an engaging 500-word essay or a video that describes how they would plan to use technology to solve real-world problems. This year, the deadline for submitting the application will be November 15th, 2021. Applications can be submitted online and finalists will be expected to provide academic references. Technology-enabled services Michael Shaw, the Chief Executive Officer (CEO) at Interface Security Systems, said “Technology-enabled services are changing the way businesses think about engaging their customers and innovation is the cornerstone of new product development.” He adds, “By launching the Tech for Good Scholarship programme, we will encourage the next generation of STEM students, who represent 20% of those seeking college degrees today, to showcase how the sciences can be applied to change and improve social, environmental or business outcomes.”

Interface Security Systems appoints Brian Garavuso as their new CTO to accelerate technology innovation

Interface Security Systems, a managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, announces that it has appointed Brian Garavuso as its Chief Technology Officer. Highest quality products With almost 30 years of global executive leadership experience, Garavuso has served in C-level and advisory roles for companies that include OfficeMart, Diamond Resorts International, Hilton Grand Vacations Company, Interstate Hotels and Resorts, the Mariner Group, and Cape Coral Hospital. He received his BA in finance and accounting from South Florida University. In his new position, Garavuso will be responsible for Interface’s product development, engineering, and information technology services. He will be focused on accelerating technology innovation and transforming processes and internal systems to deliver the highest quality products and services to customers. Cross-functional collaboration “Brian is a strong addition to our executive team and we look forward to his leadership and contribution to our continued growth and success,” said Michael Shaw, Interface’s Chief Executive Officer. “He is a proven leader with years of experience in delivering technology-enabled customer services. Brian will focus on implementing best practices that lead to greater innovation and operational efficiencies.” “I’m thrilled to join the Interface team as Chief Technology Officer and work with such a talented group of business leaders. Through cross-functional collaboration, and with a relentless focus on innovation and customer service, we will continue to help consumer-facing distributed enterprises transform their security, networking infrastructure, and business intelligence,” said Garavuso.

Interface Security Systems’ managed video verified alarm services helps El Pollo Loco slash false alarm costs by 95%

Interface Security Systems, a renowned managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, announced that El Pollo Loco, one of the nation’s fastest-growing restaurant chains that specialises in fire-grilled chicken, is relying on Interface's managed video verified alarms and intrusion alarm monitoring to reliably detect intrusions and minimise false alarms. With Interface, El Pollo Loco saves several thousand dollars in annual false alarm penalties across 198 restaurants. When Louis Burke, Senior Manager, Safety & Loss Prevention, joined El Pollo Loco, he had to contend with numerous alarm management protocols as El Pollo Loco had half a dozen vendors for intrusion alarms. Every vendor had different terms of engagement and there was no way to hold anyone responsible even when the alarm systems failed. Security alarm system “When I first started, I received a call from a restaurant about their missing safe. When I called the large well-known alarm company, I was told that they had stopped receiving signals from the alarm system at the location for over six months. Apparently, we had not signed up for a separate add-on service that would have ensured the communication channel between the alarm and the monitoring center was working." We untangled ourselves from the maze of alarm vendors and work with a company that understood our needs" "All along, we were paying service charges with no one monitoring our location and no communication from the alarm company." This incident marked a turning point in El Pollo Loco’s approach to loss prevention and paved the way for a complete review of how intrusion monitoring was implemented. “We decided to untangle ourselves from the maze of alarm vendors and work with a company that understood our needs and was willing to take ownership for the service. That’s why we decided to hire Interface,” said Burke. Alarm monitoring systems The service scope included replacing outdated alarm systems with a state-of-the-art new system along with Interface’s 360 Alarm Maintenance Service that ensured all maintenance issues with duress buttons, connectivity, and the alarm panels were proactively addressed along with a comprehensive yearly technical inspection to ensure the alarm systems remain operational at all times. The revamped managed alarm service by Interface became the gold standard for El Pollo Loco, as Burkes team insisted on following a similar engagement model and protocol with other service providers as well. Once El Pollo Loco streamlined the basic alarm monitoring systems, Burke set his eyes on rolling out cameras to the remaining 40% of restaurants that still did not have a video in place. However, the team wanted to effectively demonstrate ROI on the proposed investment first. Video verified alarm service As Burke was reviewing the security operations, the hefty false alarm fines that added up to several thousands of dollars every year stood out. Working with Interface, El Pollo Loco piloted a video verified alarm service at a few of their restaurants where cameras were already installed. The results of the pilot project were eye-opening. Every time a restaurant location had an alarm event, Interface’s remote monitoring team would verify if the alarm required a call to the local law enforcement or not. Only 5% of the alarm events actually required police intervention. The rest were all false alarms. The pilot project paved the way for the installation of security cameras at all El Pollo Loco locations. Interface’s video verified alarm was then made available in all the locations and directly contributed to thousands of dollars in savings per year as El Pollo Loco cut down false alarm penalties and associated costs by 95% across their corporate-owned restaurants. Eliminating false alarms The Interface Command and Control Center identified the burglary in progress and immediately dispatched police “In addition to the direct savings associated with eliminating false alarms, our store associates are happy as they are no longer being woken up at odd hours with a false alarm. Every time they receive an emergency call from Interface, our associates know that they have a verified event,” says Burke. The custom-built video verified alarm solution is also helping to prevent crime at El Pollo Loco. Recently, a serial burglar attempted to make off with a significant amount of cash stolen from the smart safe at a Los Angeles-area location. The Interface Command and Control Center identified the burglary in progress and immediately dispatched police. The burglar was arrested on the scene. Convert alarm panels Interface is currently in the process of working with El Pollo Loco’s IT department to also eliminate expensive POTS lines and convert their alarm panels to help them reduce costs for all their locations. According to Burke, “The biggest advantage of working with Interface is not just the value for money, it’s the robust, process-oriented culture, the willingness to listen to customers, and the ability to creatively solve problems keeping the interest of the customer in mind.”