Atos has announced a significant expansion of its strategic partnership with CNA, a pioneer US commercial property and casualty insurer.
The new multi-year agreement focuses on infrastructure and cybersecurity services and is valued at up to $500 million, considering potential future extensions and additional services.
Strengthening a long-term collaboration
This agreement marks an important milestone in the collaboration between Atos and CNA, reflecting a decade-long relationship founded on trust and operational excellence. Under the renewed terms, Atos will continue to provide essential infrastructure services, covering areas such as mainframe services, network and middleware operations, digital workplace support, service desk functions, identity and access management, major incident management, and cybersecurity services.
The renewal highlights CNA's ongoing trust in Atos as a critical partner supporting complex IT operations within the insurance sector.
Commitment to business outcomes
Michael Grunberg, head of North America at Atos, emphasises the value of the partnership, stating, "CNA's decision to extend this partnership reflects the strength of the trusted relationship we have built together over many years. Our teams have worked side by side to deliver measurable service improvements, modernise critical infrastructure, and help support CNA's long-term business objectives. This agreement underscores the value of strong collaboration, transparency, and shared accountability in driving successful business outcomes."
New contractual terms
The new agreement includes a 67-month initial term with potential extensions
The new agreement includes a 67-month initial term with potential extensions, demonstrating CNA's commitment to Atos as a strategic partner. A distinguishing aspect of the partnership is Atos' collaborative approach across CNA's IT network, aimed at reducing friction and enhancing service performance.
Jane Possell, executive vice president & chief information officer at CNA, remarked, "Atos has become much more than a service provider to CNA — they are a trusted partner. Their commitment to quality delivery, transparency, and partnership has played a critical role in supporting our technology transformation journey and positioning us for the future."
Future prospects and innovation
Looking ahead, Atos and CNA are exploring opportunities for AI-driven service innovation and infrastructure modernisation to boost operational efficiency and business value over the long term.
Atos, a global pioneer in AI-powered digital transformation, announced the extension and expansion of its long-standing strategic partnership with CNA, one of the largest U.S. commercial property and casualty insurance companies, through a new multi-year infrastructure and cybersecurity services agreement with an expected total value of up to approximately $500 million over the duration of the core agreement, inclusive of potential future extensions and additional services.
Agreement details
The agreement marks a significant milestone in the relationship between CNA and Atos, reinforcing nearly a decade of collaboration built on trust, service excellence, and a shared commitment to operational resilience and innovation.
Under the new agreement, Atos will continue delivering critical infrastructure services across CNA’s enterprise environment, including mainframe services, network and middleware operations, digital workplace support, service desk, identity and access management, major incident management, and cybersecurity services.
This renewal reflects CNA’s continued confidence in Atos as a trusted strategic partner supporting mission-critical operations across one of the most complex IT environments in the insurance industry.
Driving successful business outcomes
“CNA’s decision to extend this partnership reflects the strength of the trusted relationship we have built together over many years,” said Michael Grunberg, head of North America, Atos.
“Our teams have worked side by side to deliver measurable service improvements, modernise critical infrastructure, and help support CNA’s long-term business objectives. This agreement underscores the value of strong collaboration, transparency, and shared accountability in driving successful business outcomes.”
New terms
The new contract includes an initial 67-month base term, alongside potential extension options, and future scope expansions, reflecting the long-term nature of the partnership further demonstrating CNA’s long-term commitment to Atos as a key strategic partner.
A key differentiator in the relationship has been Atos’ ability to work collaboratively across CNA’s broader IT partner network to drive outcomes in the best interest of the client, reducing friction, accelerating issue resolution, and improving overall service performance.
More than a service provider
“Atos has become much more than a service provider to CNA — they are a trusted partner,” said Jane Possell, executive vice president & chief information officer, CNA. “Their commitment to quality delivery, transparency, and partnership has played a critical role in supporting our technology transformation journey and positioning us for the future.”
Looking ahead, both organisations are continuing to explore how AI-driven service innovation and infrastructure modernisation can further enhance operational efficiency, resilience, and long-term business value.
