Interislander travels the Cook Strait between the North and South Islands of New Zealand and is one of the most spectacular cruises in the world. The 92 km journey between Wellington and Picton is one of New Zealand’s most iconic tourist experiences. The service operates three ships, carrying passengers, their vehicles, rail and commercial freight: Arahura, Aratere, and Kaitaki. All offer the freedom and ease of exploring New Zealand by road. Taking a vehicle on an Interislander ferry is as simple as parking - just drive on and drive off. Nor do passengers with vehicles have any luggage restrictions. Offering up to 11 sailings a day, Interislander passengers also have the convenience of a wide choice of travel times. During the Interislander journey, passengers take a stroll on the decks, enjoy a meal, a drink, or even catch the latest movie release. Or, of course, simply enjoy the breathtaking views. The safety and security of passengers, luggage and staff at the two Ferry Terminals at Wellington and Picton, is of the utmost importance, meaning a sophisticated and efficient system is paramount. Interislander had an aged analogue system, which had poor image quality and was becoming slow and ineffective. MOBOTIX partner Network Imaging Solutions (NIS) was chosen to lead Interislander’s system overhaul. Partnering with Teltrac Communications, John Hurford from NIS designed a MOBOTIX installation that far exceeded the expectations of this important public safety system. NIS has been a security solutions provider since 2004, and differs from the traditional distribution model. They are actively hands-on and have the IT experience to assist integrators install and set up systems to the end user level. John Hurford (NIS) said, "Upgrading to a new MOBOTIX IP system gave Interislander far more control over their security requirements and increased flexibility, while remaining cost-effective." He outlined some harsh environmental conditions that created challenges for any security system at the site, "We had to deal with below freezing temperatures, with Picton and Wellington Ferry Terminals situated at sea level and subject to harsh gales, rain, hail and temperature variations. A very corrosive salt laden atmosphere also makes things difficult." The MxControlCenter software allowsInterislander staff to monitor livefootage from the cameras Solution NIS designed and implemented a surveillance system comprising MOBOTIX Q24M, D12D, M24M, D24M and M12D cameras. In total over 30 cameras have been installed to date. Ian Gilbert, Security Manager at Interislander, praised the durability of the MOBOTIX cameras and their ability to overcome the harsh environmental conditions. "The production of custom stainless steel brackets as mounts meant we were able to protect cameras where appropriate from the difficult conditions at the site. Using these brackets, combined with the MOBOTIX camera’s built-in protective housing, the system is secure from the elements." "The salt in the atmosphere where Interislander operates was also a big issue we had heading into this project, but the self-cleaning coating on the MOBOTIX cameras made short work of this." MxControlCenter (MxCC) software is also being used at Interislander in conjunction with the MOBOTIX hardware. MxCC is monitored live in both the manager’s office and operations who have a dedicated PC to view the cameras. This powerful software package bundled with the MOBOTIX hardware allows for both live feeds and for archiving. "The ongoing updates to the software license without additional payments made MxControlCenter a logical choice for our security software. Additionally, the software is extremely easy to use and powerful, fulfilling all our needs." Outcome Ian Gilbert, Maritime Security Manager, Interislander Line says the MOBOTIX installation had been a tremendous success. "The MOBOTIX system has provided a durable, efficient and powerful surveillance system for Interislander. We’ve been able to reduce the number of lost item claims while ensuring our passengers, luggage, equipment and staff are safer than ever before." It has replaced an aged analogue system, providing increased efficiency, higher resolution video footage, and increased level of security for all local and international travellers on the Interislander service. The ferry system transports 1 million passengers and 230,000 vehicles per year, making it a vital piece of New Zealand infrastructure with safety and security of the utmost importance.
A series of theft and harassment prompted the requirement for a security system to ensure staff safety Hellers Limited is New Zealand’s largest producer of bacon, ham, and small goods. The Hellers production facility at Kaiapoi, outside Christchurch, operates 24 hours a day and produces 350 tonnes of sausages a week with 400 staff. Staff safety is a major concern for the company, and a recent series of theft and harassment prompted the requirement for a security system to ensure the safety of their people. Identifying the customer’s problem Hellers required an intelligent networked surveillance system that could provide clear footage in low light conditions, could be installed easily and without expensive cabling and power supplies, and was cost effective to store, playback, and monitor. The cameras selected were also required to be strong and vandal resistant to suit the outdoor installation site. The MOBOTIX solution Hellers founding partner, Todd Heller, met with John Hurford, Managing Director of Network Imaging Solutions, while on an overseas trip. Heller was so impressed by the technology described by Hurford that he instructed his IT department to investigate the solution on his return. Hurford recommended ten M12 DayNight cameras to cover the car parks, entrance gates and to provide staff the personal security that the company required. In conjunction with improved fencing and gates, the camera system ensures security of staff, their property, and the factory. The cameras have been used to provide evidence to police in traffic incidents and to determine fault when damage has been caused to vehicles. The system has even been used to convict cable thieves on the property. The cameras were installed in February 2007 and when Hellers management saw the quality of the images, ease of installation, and simple viewing interface they immediately recognised further potential for the system. "We realised that the cameras could allow us to improve the business operation as well as increase the safety for our staff," Heller said. Because the cameras arepowered with PoE, a relativelysmall UPS was able to keep thesystem operation through thepower outage that followed theearthquakes Process and time management improvement Due to the easy to use and freely available API built into all MOBOTIX cameras, the Hellers IT department were able to create a custom integration with the recently installed Cardax access control system. This integration allowed the use of the cameras as secondary confirmation of actions and has been especially useful in verifying staff claims when the time and attendance system has failed. Hellers saw many opportunities to apply the unique Q24 Hemispheric camera to process improvement in the company. "The Q24 allows us to see all corners of a room from a single camera, while still providing great quality zoomed footage," said Dominic Stove, IT Manager at Hellers. "Through the application of these cameras, we have been able to identify error or problems in our processes and improve them, as well as identify issues that need to be dealt with." On one occasion, the camera allowed identification of a staff member who was incorrectly cleaning a machine, resulting in thousands of dollars in repair costs. Once identified, the staff member was able to be re-trained to prevent future incidents. Heller praised this saying: "The savings we have seen from production improvements and problem reduction far exceed the initial investment installing the system." Stock movement verification Thousands of items are shipped from the various Hellers warehouses daily and inevitably problems sometimes arise. "We had situations where customers had complained that incorrect items had been shipped to them and no way to verify the movements back at the warehouse to isolate when the mistake had been made," Heller said of the problems. "By installing high resolution cameras on each of the loading docks, combined with cameras covering the picking areas, the warehouse manager is able to confirm what products have been loaded onto which trucks." This additional information has also been used by Hellers to streamline the picking process, allowing the warehouse manager to restock the pick-faces more efficiently. The MOBOTIX cameras allowedHellers to identify errors in theirprocesses that can be improved During the earthquakes and subsequent aftershocks, footage from the cameras has been used to evaluate the impact on the facility, including any damage or movement in heavy racking and large machinery. "Because the cameras are powered with PoE, a relatively small UPS was able to keep the system operation through the power outage that followed the earthquakes," Hurford mentioned. "This allowed uninterrupted coverage of the factory and assisted in the engineering assessment of the facility." Outcome and ongoing improvements Hellers are continually looking at ways to improve their processes and increase the efficiency of the operation, installing cameras along the production line. Supervisors are then able to monitor workflows from these cameras and identify bottlenecks and inefficiencies. The cumulative total of these small individual savings can total many man hours, which is reflected in real cost savings. "Every day, someone in the organisation uses the system," Heller says. "This could be a supervisor checking on issue reports in the production line, clarifying the circumstances of injury or accidents, or monitoring production lines to ensure correct processes are followed at all times." Unlike other systems, with the decentralised MOBOTIX concept, a high-speed computer and if necessary, digital long-term storage is built into every camera, providing several days of recording time. The PC and the video control centre now serve only for viewing and controlling the cameras (PTZ), not for analysis or recording. This makes it unnecessary to purchase expensive video management software, as the most important and computer-intensive functions are already integrated in the MOBOTIX cameras. Hellers has over 70 cameras installed on site, recording them to two 12TB network attached storage arrays for up to 8 weeks of archive footage. Thanks to the decentralised processing and buffering architecture of the MOBOTIX cameras, bandwidth requirements are minimal and short term network or storage issues do not result in lost footage. "We have been very happy with the system and recognise the benefits of using video to improve many aspects of the company, not just as a surveillance tool," said Heller.