DICE Corporation is offering four months of free PBX call forwarding for the alarm and security industry as part of the company’s support efforts during the COVID-19 coronavirus pandemic. This offer is available to any central stations, dealers, and proprietary monitoring centers at no cost. Implementation for PBX call routing The implementation for PBX call routing is simple. Using an existing legacy PBX, this tool mirrors the functionality of a desk phone on a personal smartphone or softphone, keeping workforces of all sizes connected remotely without interrupting service. Inbound calls are forwarded from office phones to remote workers and outbound calls are made from office phone numbers using smartphones and softphones without displaying the caller’s personal phone number. This free call routing promotion excludes outbound toll usage and fees incurred by the user. Easy employee setup Employee setup is also simple and can be completed in a few easy steps. Users receive quick forwarding information from DICE and are required to download and configure a free smartphone app available in the Apple and Google app stores. Once configured, the user can start receiving and making office calls using a personal smartphone instantaneously. The unprecedented government orders for remote working have led to much confusion and uncertainty for many businesses in the alarm and security industry. “Working outside of the office is impacting employees industry-wide, but smaller central stations and dealers are experiencing even more challenges,” said DICE Corporation President and CEO, Cliff Dice. Keeping employees connected and safe Cliff adds, “Many companies do not have the technology or business continuity plans in place to allow their employees to work remotely without disrupting services. By offering four months of free PBX call routing, we’re able to pitch in and do our part to help the industry keep their employees connected and safe.” For users who need additional PBX services, DICE is also offering the company’s virtual iPBX technology at discounted rates. iPBX works in tandem with alarm monitoring software as well as the company’s all-in-one Matrix business solutions platform.
DICE Corporation is proud to announce and welcome Avi Lupo as the company’s Executive Vice President. Lupo will play a leading role in the company, contributing to high-level organisational decisions, product development and new business opportunities. He will also be integral in establishing new sales and marketing expansion strategies for the company’s growing cloud video recording technology, CloudEye. “We are very happy to have Avi on our team,” said President and CEO Cliff Dice. “As one of the leaders in research and development for the security industry, we continue to experience tremendous demand for our products and solutions. Avi’s background in video and commitment to broadening industry expectations will bring a fresh perspective and approach to what we do at DICE Corporation.” Interactive security technology Lupo formed strategic alliances that introduced Video as a Service (VaaS) to the security industry With over 30 years of management experience in the security industry, Lupo comes to DICE Corporation from Kent Technologies in Miami, Florida, where he served as the company’s President and CEO. As a provider of video and security services for a wide range of industries, Lupo led the organisation in developing robust preventive and interactive security technology, including camera, surveillance, facial recognition and remote guarding services throughout North America. Prior to his time at Kent Technologies, Lupo served as the CEO of FST21 America, a security technology company with offices in Israel and the U.S. and served as Co-Founder and President of OzVision Global, a developer of advanced video solutions in the international security monitoring market. Video as a Service Among his many accomplishments, Lupo formed strategic alliances that introduced Video as a Service (VaaS) to the security industry, establishing industry standards. “I am honoured to be part of such an innovative company and growing team of professionals,” Lupo said. “I see DICE as a leader in the future of the security industry, and I look forward to contributing to the vision and expansion of the company.”
DICE Corporation announced the launch of an all new Video Verification App at the Electronic Security Expo (ESX) in Indianapolis last week. The Video Verification App is a completely mobile browser-based tool used in conjunction with DICE’s CloudEye cloud video recording solution. If an event triggered by an alarm system occurs, app users have more control of how alarm center interaction is handled by viewing live video surveillance and other essential account information. Video Verification App The app process is simple. When an alarm is tripped, users receive an immediate notification through SMS text messages, simplifying the dispatch process and giving customers the information, they need to know to proceed. Users are then able to view live streams, determine if the alarm should be dispatched or canceled, and also speak to an operator for further assistance. Additional camera locations can also be selected from a dropdown menu to provide a well-rounded view of the premises and aid the customer in determining the best course of action. The Video Verification App can be used with most monitoring software that supports the product’s APIs Compatibility is also far-reaching with this solution. The Video Verification App is capable of being used with most monitoring software that supports the product’s APIs, including DICE’s Matrix Monitoring. Giving users more options and accessibility, central stations are able to reduce expenses from handling low priority alarms, improve operator efficiency, and encourage meaningful customer engagement through enhanced end-user communication. Compatible with video monitoring software “With over 75 percent of Americans now owning smartphones, consumers are more engaged and accessible than ever before,” said DICE Corporation President and CEO, Cliff Dice. “Advancements in new technology are opening up exciting ways to keep users connected while also offering central stations significant opportunity for growth while reducing expenses.” In addition to launching the app at ESX, the new technology also received an Innovation Award for mobile apps. “We’re pleased to bring home an award and be recognised by our peers for developing outstanding products that drive the electronic security and life safety industries,” Dice said. “By offering new products like the Video Verification App and CloudEye cloud video recording solutions, we’re cementing our reputation as one of the leading developers of video surveillance solutions for the alarm industry and beyond.”
The inaugural Tech Security Summit met at the Sheraton Grand Nashville last week. Combining DICE Corporation’s annual DICE User Group Conference with a series of educational sessions and panel discussions, the April 29-May 2 event provided a platform for leaders in security and alarm monitoring to meet and examine new technology and revenue growth opportunities in an evolving industry. DICE Corporation President and CEO Cliff Dice kicked off day one with an energising keynote presentation, explaining his inspiration behind launching a new conference platform. “I had the idea for a tech security summit because a lot of people in the security industry were coming to us asking if we could contribute to more panels and be part of the discussion.” Security technology companies For almost 30 years, you have turned to us to provide the best solutions you trust to run your businesses" “We are the predominant infrastructure provider in the industry, so it made sense that we would explore new ways to bring those leaders together with our engineers and expand our annual summit to include everyone in the industry,” Dice said. The recent news of other security technology companies being sold and restructured was also discussed in the keynote, with Dice assuring attendees of the company’s commitment to remaining a family business focused on quality and customer satisfaction. “We are not selling,” Dice said before discussing some of the company’s highlights from the last year. “For almost 30 years, you have turned to us to provide the best solutions you trust to run your businesses. This is a family business and we have a long-term vision to keep operating the company from one generation to another,” he said. Alarm automation software Much of the week’s sessions focused on value and usability. The company’s new CloudEye cloud video recording product stood out as a prime example of the company’s ability to streamline an in-demand technology without compromising functionality and performance. Jerry Corrion, DICE Corporation’s chief software architect, addressed the growing need for off-premises surveillance storage and gave attendees and in-depth look at the technology’s simple setup, the CloudEye Connect mobile tool, and how dashboards and integrations with alarm automation software provide additional advantages. DICE Corporation’s recently announced integrations with Microsoft’s Dynamics 365 financial management system DICE Corporation’s recently announced integrations with Microsoft’s Dynamics 365 financial management system was also a frequently discussed topic. As the first to bring integrated accounting to the security industry, the implementation of Dynamics 365 with the company’s Matrix web applications provides new opportunities for users, including fully automated reporting of RMR and attrition and reporting of industry metrics such as EBITA (earnings before interest taxes and amortisation). Educational opportunities Industry-specific dashboards and business intelligence tools were also showcased by the engineers behind the integrations. In addition to product information and educational opportunities, networking was a large component of the Tech Security Summit experience. Platinum sponsor ACKData sponsored outings at well-known Music City institutions like Famous Saloon, which offered a taste of Nashville to attendees. From sampling the city’s legendary barbecue to participating in line dancing, industry professionals were able to socialise with DICE staff and get to know the people behind the technology they use every day. “Downtown Nashville was the perfect backdrop for our evening networking events,” said Amy Augustin, director of marketing and communications for DICE Corporation. “Being able to get together outside of the summit setting gives us more opportunities to connect and grow as tech producers and users.” Panel discussion The final day of the Tech Security Summit focused on training opportunities and panel discussions The final day of the Tech Security Summit focused on training opportunities and panel discussions. Joshua Greko outlined new additions in UL, including the changes that will affect monitoring centers going forward. An introduction to level one operator training was offered by the Monitoring Association as part of their Five-Diamond designation program to certify monitoring centers. The event concluded with a panel discussion featuring David Sylvester and Stephen Rubin of Davis Mergers & Acquisitions Group and Barry Epstein of Vertex Capital discussing topics related to acquisitions and the effects of changing markets in the security industry. For Cliff Dice, the 2019 Tech Security Summit proved to be a worthwhile experience in providing another source of information about new technology available to the security industry. “I’m really pleased with the new Tech Security Summit format. By providing a user-focused platform for our customers, tech experts, and security professionals, we were able to do something that was truly different and beneficial for the industry.”
DICE Corporation is pleased to announce and welcome Carl Galsterer as the company’s new chief network architect. Galsterer will be responsible for overseeing all aspects of the company’s information technology infrastructure, including the design and implementation of customer networks and process standardisation. More about Carl With over 16 years of experience in network engineering as a senior engineer, Galsterer was pivotal in building the Charter Spectrum network throughout Michigan and the Midwest. In his new position at DICE Corporation, Galsterer will work in combination with our telecom partner IPtelX to develop innovative and exciting opportunities for the security industry, including advanced proprietary telecom networks designed specifically for alarm companies. DICE Corporation is positioning alarm companies with the resources to be able to compete with cable providers As the security industry continues to experience new challenges with changing technology and consumer habits, Galsterer’s extensive knowledge will help make DICE Corporation an integral partner for alarm companies looking to diversify their offerings. This year, the company will start supplying a triple play of security software, phone, and internet services for residential and commercial subscribers. By offering this new approach, DICE Corporation is positioning alarm companies with the resources to be able to compete with cable providers, adding more ways to increase value for their customers and boosting recurring monthly revenue. Triple play services “We are very excited to have Carl join the DICE team,” said DICE Corporation president and CEO, Cliff Dice. “The new triple play of services we are making available for our customers is going to be essential for alarm companies moving forward. We already have a few customers testing this concept and they have doubled and sometimes even tripled their recurring revenue per customer. I am confident Carl’s contributions will help us continue to provide the unmatched service and value our customers have relied on for over 25 years.” Dice said.
DICE Corporation has announced that the company is launching a new Tech Security Summit that will combine the annual DICE User Group conference with exclusive training and educational resources for professionals in all sectors of the security industry. 2019 Tech Security Summit The inaugural event takes place April 29 through May 2, 2019 at the Sheraton Grand National Downtown in Nashville, TN. Event highlights include panel discussions with DICE representatives and industry experts, product demos, exhibitor showcases, education and training, roundtable sessions, and networking and group activities. The 2019 Tech Security Summit offers something for anyone interested in the latest products and advancements in security technology. Whether you’re a business leader, central station operator, IT professional, dealer, or systems distributor, the event promises to present useful insight into the ever-changing security technology the industry uses day-to-day. Technology and education “We are pleased to be able to provide a platform that focuses exclusively on technology and education for the security industry,” said DICE Corporation President and CEO Cliff Dice. “By providing a gathering space for training and certifications, product demos, and many opportunities for one on one discussion with our team and guest speakers, I anticipate the Tech Security Summit will quickly become a must-attend event for anyone interested in learning more about the technology that commands the industry.”
Cliff Dice, President and CEO of DICE Corporation, and Scott Sereboff, CEO of ACK Data, Inc. are pleased to announce that the two companies have joined forces to create “Infinity RECALL,” a new system that stores data in the cloud for a fraction of the cost of traditional storage. Live viewing and data analytics “Infinity RECALL will allow us to store our customers’ data in the cloud forever,” said Sereboff. With a small on-premises device, ACK Data’s Infinity RECALL hardware captures a stream of data from any IP camera and delivers that to the cloud services provided by DICE. For a minimal monthly fee per camera, ACK Data delivers the customer three years of contracted storage as well as a guarantee that the data will be kept forever, which means that the end user can access this data at any time. ACK expects Infinity RECALL to become the new standard by which cloud storage providers deliver to the user" “With a full cross-platform user interface, live viewing of cameras 24/7 and analytic data provided to the customer as a part of the service, ACK expects Infinity RECALL to become the new standard by which cloud storage providers deliver to the user,” Sereboff said. Future of video surveillance technologies DICE Corporation developed an all-new back end that is being used by ACK Data. This patent pending system both adds to DICE’s product portfolio and allows ACK Data to deliver the Infinity RECALL product and system. “In ACK Data, DICE has found a perfect partner to sell our services and to work with us as we move the company into the future of video surveillance technologies,” Dice said. ACK Data and DICE Corporation will be together at the Global Security Exchange (GSX) Security Expo and Conference in Las Vegas from September 24 through 27, 2018. ACK will be accepting new dealers and new customers at the show and DICE will be seeking dealers for a new suite of products.
DICE Corporation is proud to announce and welcome Heidi Husted as the company’s vice president of sales. Husted will be responsible for overseeing all aspects of sales for the company, including establishing sales targets to meet company objectives and developing strategic sales plans to promote growth and customer satisfaction. Husted comes to DICE with over 30 years of experience in sales and management, with the last 24 being in telecommunications and automation software. She will be a familiar face to many DICE customers from her 20 years of working with them to obtain DR connections to the company’s facilities. Cloud hosting and DICE software This summer has been all about growth at DICE as interest in our award-winning cloud hosting, CVR and event management solutions continue to exceed expectations" DICE Corporation is also pleased to welcome Corinne Faulmann – the company’s new business development manager. Faulmann will be focused on cloud hosting and DICE software for the alarm industry. Additionally, she will pinpoint new business opportunities, including new markets, growth areas and trends. Faulmann has over 17 years of experience working in the public safety sector and looks forward to applying this knowledge to her new position at DICE. “This summer has been all about growth at DICE as interest in our award-winning cloud hosting, CVR and event management solutions continue to exceed expectations. To facilitate this growth, we are building an executive management team to prioritise customer service and ensure the company continues to grow and remain competitive,” said DICE Corporation president and CEO Cliff Dice. “As we grow, we are still committed to providing the best automation software, emerging technology and customer support in the industry. We’re confident these new additions will help us continue to provide the unmatched service our valued customers have relied on for over 25 years,” Dice said.
DICE Corporation is proud to announce and welcome Jackie McCarthy as the company’s chief financial officer. McCarthy will be responsible for overseeing accounting, managing company financial statements, reporting on key measurements, and budgeting and analysis. DICE Corporation McCarthy comes to DICE with over 30 years of experience as a CPA, with 15 of those years in public accounting. Before joining DICE, McCarthy worked for Ernst & Young, Nexteer Automotive and in local government. She also taught at Delta College and operated her own CPA firm for several years. McCarthy holds a BBA in accounting from Saginaw Valley State University. The company is also pleased to announce Jerry Corrion will now manage the telecom department at DICE Corporation, in addition to his current role as senior vice president of software development. Corrion, who has been with the company for over 20 years, will oversee this department at a time of rapid growth and advancements. Telecommunications “Telecom continues to be our fastest-growing department, and a lot of software is tied to telephony. Jerry is the perfect fit for leading this team,” said DICE Corporation president and CEO Cliff Dice. “This is an exciting time at DICE Corporation and I’m pleased to have Jackie and Jerry on our team, leading us into a new era at the company,” Dice said.
DICE Corporation, a research and development company specialising in technologies for the alarm and security industries, recently launched an all-new video monitoring platform that promises to transform the way the industry manages alarm events. Matrix Universal Video is a complete event management system that simultaneously delivers alarms and their corresponding videos to central station operators with one streamlined system. Combined video monitoring and recording capabilities “DICE has always been known for our multifaceted and reliable alarm monitoring software,” said DICE Corporation president and CEO Cliff Dice. “By adding video monitoring with recording capabilities, we’re able to offer our clients a seamless video monitoring solution that out-performs anything that’s currently on the market.” Matrix Universal Video is designed to simplify the entire monitoring process. The browser-based system allows operators to access alarms, customer relationship management tools and live video feeds on two side-by-side screens. Unlike other systems currently available, Matrix Universal Video is able to interface natively with any DVR and IP camera, allowing these systems to be routed directly to its automation platform. With DICE’s proprietary video gateway, any video that comes out of the network is able to avoid firewalls, providing instant capability to connect to video streams from DVRs and cameras. Video monitoring: The future of event management Almost any event, whether it's a traditional burglar alarm or an alarm from analytics, feeds into the Matrix Universal Video automation platform. Audio capabilities with two-way voice are also available with any video monitoring platform. Other key features of the Matrix Universal Video system include the ability to connect to multiple sites, conduct automated tours, capture screenshots with timestamps, and resize and arrange cameras. Because video monitoring is the future of event management, DICE Corporation has invested in an engineering team dedicated to the development of video monitoring technology. “One of the things that convinced me to invest in a video monitoring department was the growth we’ve experienced since the introduction of our video monitoring platform. As businesses continue to invest in video monitoring, DICE Corporation is now positioned to be at the forefront of this technology,” Dice said. As the company continues to develop advanced alarm monitoring solutions, they are working with key partners, including some of the largest video monitoring companies in the country, to add more features and functionality to its cloud-based video recording solutions and cloud-based video monitoring platform.