DICE Corporation - Experts & Thought Leaders

DICE Corporation, a developer of alarm monitoring, video and automation software, announces that AURA is now built into DICE's dispatching products. Clear Response Monitoring and Clear Watch are the first monitoring centers to put the integration into service. The security dealers they support can now sell on-demand guard response alongside monitoring, with dispatch handled inside DICE in areas AURA covers across the United States. AURA is a technology platform that connects alarms to a network of vetted, state-licensed private security response partners. When an operator selects AURA response for a site, AURA dispatches the closest available responder and oversees the callout from its 24/7 control room. AURA reports an average response time of 18 minutes through its proximity-based dispatch. Proximity-based dispatch DICE connected AURA through its PSAP Connect broker, the same dispatch engine that links DICE monitoring centers directly to more than 700 Public Safety Answering Points (PSAPs) and delivers alarm dispatches straight into their CAD systems. DICE leads the alarm monitoring industry in directly connected PSAPs, and it also provides 911 services through its sister company, IPtelX. With AURA added, one engine now automates dispatch to both first responders and private guards. Monitoring centers on DICE gain wider automated dispatch coverage, reaching a licensed guard where police attendance is limited or a guard is the right first response. Traditional alarm monitoring Clear Response Monitoring uses the integration to give its dealers a guard response option on traditional alarm monitoring. When an alarm needs someone on site, the operator dispatches a responder straight from DICE. Clear Watch pairs the integration with DICE AI video detection. DICE AI flags likely threats on camera, a Clear Watch operator verifies the event, and a licensed guard is dispatched without switching systems or re-entering site details. Video tells the operator what is happening; AURA puts someone at the property if required. How it works The dealer signs up a site with the monitoring center, and its details go into DICE. The customer opts in to guard response, and the dealer completes the contract. The site is switched on for AURA, and site and contact details pass to AURA automatically. When an alarm or verified video event needs a guard, the operator chooses AURA response without leaving DICE. AURA dispatches a licensed responder. Status updates for dispatch, arrival and completion post back to the alarm history. If necessary, law enforcement can then be dispatched. Separate dispatch console There is no separate dispatch console, no second screen on the control floor and no re-entering customer data. Managers can review analytics, callout history and reports in the AURA customer platform. Sites can also be set up so the property contact receives a text with a live tracking link and a report when the job is done. Dealers gain a recurring service to sell without running vehicles, hiring guards or managing response. Once a customer says yes, the monitoring center and AURA handle every dispatch. The dealer keeps its brand and remains the customer's point of contact. The service suits homes, commercial sites, construction sites and vacant properties. Customer's point of contact "Our dealers have been asking for a way to offer real guard response without building it themselves," said Glen Carter, President of Clear Response Monitoring and Clear Watch. "Through DICE, our operators go from an alarm or a verified event on camera to a licensed guard on the way, from the same screen they work every signal on. Our dealers make the sale, step away and earn recurring revenue, and their customers get someone at the door when it matters." "Monitoring centers should not have to bolt on another system to add a service," said Cliff Dice, Founder and CEO, DICE Corporation. "We built AURA directly into the DICE platform so a center can turn on guard response site by site, using the data it already holds. AURA runs on the same PSAP Connect engine that already reaches more than 700 PSAPs, so one dispatch engine now serves first responders and guards alike. Clear Response and Clear Watch show it working on both alarm and AI video monitoring, and the integration is ready for any monitoring center on DICE." AURA response network "DICE doesn't wait for the market to change before it moves. It builds for where monitoring is heading, and that made it the natural partner for us," said Grant Williams, Chief Product Officer, AURA. "Bringing the AURA response network into DICE gives central stations a new service to offer their dealers, without adding a single new system for their operators." "We started AURA because we believe safety is a fundamental right, not a luxury," said Warren Meyers, CEO, AURA. "Getting help to people faster means working with companies that are willing to move with their markets, and DICE is exactly that kind of company. They saw where monitoring was going and chose to lead rather than follow." DICE dispatching products The AURA integration is available now to monitoring centers using DICE dispatching products. Each center agrees terms with AURA, and DICE support then enables the integration. AURA confirms coverage for each site before it is switched on. Dealers can add guard response through Clear Response Monitoring or Clear Watch. AURA provides on-demand guard response. It works alongside, and does not replace, police or other public emergency services.

DICE Corporation announces a new edge artificial intelligence platform that runs AI processing inside the customer's network and reports into Ceila.ai as a native component. The platform was previewed with corporate and national account clients at GSX 2026 in Atlanta this week. It is currently in trials with monitoring centres and enterprise accounts including Clear Watch, one of the industry's larger interactive virtual guarding services, with general availability planned for the first quarter of 2027. Most video monitoring deployments today rely on a round trip. The customer selects a third-party analytics provider, motion events are sent out to that provider for evaluation, and the result is forwarded into the monitoring platform. Separate vendor relationship The monitoring center becomes a destination for someone else’s decision, and the customer carries a separate vendor relationship, a separate bill, and a separate support path when something misses. DICE supports that model and will continue to, integrating whichever analytics provider a customer chooses. That already includes a wide range of edge and analytics platforms, such as OpenEye, Camect, and CloudEye. DICE remains camera-agnostic by design. The platform is built to the industry’s established protocols, including ONVIF, and where a device falls outside those standards it connects directly by RTSP, with events delivered into the center by SMTP. Rather than maintaining a fixed list of certified devices, DICE built to what the industry already runs on and kept a path open for everything else. DICE edge platform The DICE edge platform offers a second path. Processing happens on site, on DICE hardware, with results delivered directly into the same workflow that handles the alarm signal, the video, the audio, and the dispatch. There is no external analytics hop and no clip leaving the customer’s premises for evaluation elsewhere. Local processing also simplifies network configuration. Because the appliance operates inside the customer’s network and communicates outbound to DICE, cameras are reached across the LAN rather than through inbound access, which suits enterprise environments where IT policy restricts changes at the firewall. Custom detection projects The platform is built to carry the full DICE detection library on premise rather than a reduced subset. Beyond person and vehicle classification, the platform detects behaviours and interactions between objects, reads license plates, counts people and vehicle traffic, applies privacy masking to sensitive areas, processes thermal imaging, and performs safety and compliance review including personal protective equipment use and lifting technique. Detection models are developed by DICE and extended for individual customers, including custom detection projects built for Fortune 500 companies, national retailers, and municipal operations. Development has been driven by national retail chains and multi-site enterprise accounts DICE supports, where event volume and bandwidth cost make on-premise filtering essential. Over the past year DICE has seen a significant increase in monitoring centres and guarding operations migrating onto its platform, and the company has expanded its installation and onboarding capacity to meet a growing schedule of committed deployments. Co-pilot architecture Clear Watch runs its AI video detection on the DICE platform today and states publicly that it identifies more than three times the object types of any other provider. “In virtual guarding, our reputation is built on catching what matters and staying quiet about what doesn't. Three object classes never gave us the resolution to do that reliably,” said Glen Carter, President of Clear Watch. “Running DICE's full detection library on the edge means the call gets made on site, in real time — we're not dependent on a third party's turnaround to protect our clients.” Virtual guarding providers Ceila.ai extends its digital operator and co-pilot architecture to virtual guarding providers and enterprise GSOC teams. Because DICE manufactures its own PBX and softswitch, Ceila.ai evaluates live phone audio alongside live video in a single decision path, an integration DICE believes is unique in the industry. Dispatches are delivered through the DICE message broker, which is connected to more than 700 PSAPs and sends alarm dispatches directly into their CAD systems. “Everyone in this industry says they have AI. Most of them mean they have a connector to somebody who does,” said Cliff Dice, President, CEO, and Founder of DICE Corporation. “We built Ceila.ai with AI at the core of the event management platform rather than as a service we forward events to. If a customer wants to bring their own provider, we integrate it and we do that every day. But they should also be able to get it from the same company that handles their alarm, their video, their phone call, and their dispatch, with one throat to choke when something misses.” Global buildout of artificial intelligence The DICE platform runs entirely on Linux, on a runtime engine and virtualisation layer DICE developed itself, inside UL-listed hosting centers the company owns and operates. That architecture allows processing capacity to expand and contract automatically with load, which matters in an industry where event volume is uneven by hour, by season, and by incident. Development is performed by a United States based engineering team. The approach also gives DICE direct control over compute cost at a moment when the global buildout of artificial intelligence has made processing capacity significantly more expensive. In the round-trip model, a customer’s analytics cost is set by a third party and can be repriced at renewal. DICE provides the compute inside its own centres and prices it as part of the platform. GPU computing environment DICE has invested millions in the infrastructure behind the program, including its own GPU computing environment inside facilities it owns and operates, with the objective of keeping AI processing and the data governance around it under DICE’s control as the technology advances. The company has filed more than 20 patents tied to Ceila.ai, adding to a portfolio that includes patents for Video Arm/Disarm and Gatekeeper technology. DICE Corporation has been in business for 40 years and today supports approximately 3.5 million alarm subscribers and 6.5 million telecom subscribers, handling more than 10 million calls per month.

CSA Monitoring in the state capital has launched a new product that allows alarm dispatching companies to send emergency dispatches directly to Emergency Communication Centres (ECCs). In the past, the burglary and fire alarm industry relied on phone calls, requiring operators to verbally communicate the emergency, address, and other details to 911 dispatchers. This new direct connection implemented by CSA reduces response time and significantly increases the accuracy of the data received by 911 centres. The improvement enhances public safety, where every second counts—especially in fire situations, where saving time can save lives. Fire, burglary, and life safety systems CSA Monitoring is one of the largest wholesale alarm monitoring central stations in the state and supports many of Michigan’s small alarm dealers who install fire, burglary, and life safety systems—including personal emergency response systems (PERS), which help protect older adults who live independently and may need rapid assistance from first responders. Marc Cuddie, owner of CSA, said, “This technology is incredible for delivering accurate information to the correct PSAP in a very short time frame, cutting more than two minutes off the emergency process in some cases. In a fire, this is huge. Fire experts agree that a fire can double in size every minute it burns, so saving even a few minutes has a major impact on protecting life and property.” Forefront of developing public safety programs Dice Corporation, also a Michigan-based technology company, is the software vendor that enabled this interface through its new PSAP Connect service. Dice is one of the pioneering alarm automation companies in the industry and has been at the forefront of developing public safety programs that are shaping the future of alarm communications. Clifford Dice, CEO of Dice Corporation, said, “We chose Michigan as one of the first states to go live because it is our home state, and CSA is a very forward-thinking company as well as one of the technology leaders in the wholesale monitoring industry. In this case, our interface covers more than 86% of the state’s population and connects a significant percentage of ECCs. We also have other alarm companies that we plan to bring live in additional states as we roll out a nationwide platform for the industry’s top alarm providers.”